Julio is such a great guy!! We order our phones last week and picked up on a Thursday. Really great customer service, and so professional too We sat and he walked thru all the new phone And voila! I'am use my new phone We talked and he is super smart at phones What a nice manager Come by and find out for yourself's read more

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After dealing with AT&T on the phone, I didn't get anyw and it's too confusing plus every time you call you are connected to someone overseas, poor connection and can't barely understand them. Today I decided to go to an AT& store in person. WOW the Service was the best someone @ an AT&T store provided to me so far, this young lady "Yaraida Cortez" was friendly and willing to go the extra mile to resolve the issue. Even though she needed to reach out to her manager to take additional steps to resolve the issue. I recommend the Customer Service store @ Tierra del Rey, Chula Vista. Thank you Yaraida for turning my visit to your store pleasant, and hopeful that my issue will be resolved. read more

AT&T Store - Another review I made. - Mobile Phones Near Me - Chula Vista, California

Raul is great, no one even Apple could not fix my husband's phone And Raul did, thank you read more

What these people do literally should be a crime! These guys will come into your home and sell you with their "FREE" phones and matching your previous monthly payment. LIES!! It's damn near double!! Turns out, I'm contractually obligated to stay with them or pay the cost of the phones.. over $3,000!! Tried to reach out to Juan the clown and con artist who bamboozled me and low and behold he's blocked me! Crappy service, crappy internet.. crappy experience.. don't walk Run from ATT.. cricket wireless is probably better!! read more

Great customer service at this location, the manager took care of my phone problem and I was on my way to

Do not listen to them when they tell you that you get 3 "free" accessories. They tell you it's free but will secretly add it to your monthly payment. Now I'm stuck paying $122 for accessories that I could have bought off Amazon for much cheaper. read more

Just recently stopped by to upgrade my wife's phone. Juan was able to take care of us politely and quickly! Really made the whole thing effortless. Definitely will be coming back to this location for future needs. read more

That is the simple answer to every problem " sorry for the misunderstanding " " miscommunication " ..garbage.. att store employees at this location need better training for example put their personal phone down when a customer walk in and don't sit and turn your back on the customer. Very rude and unprofessional disgruntled employees. read more

This is my go-to AT&T store. Justin has assisted me on three different occasions and is always professional, fast and a problem solver. Recently we sold our house so we're living in a hotel. I wanted to get our son a new iPad and have it sent to the hotel. Not only did Justin call the hotel to verify address (in the system it wouldn't accept the one I had) but he ended up having it delivered to the store for me to pick it up. Always has a smile on his face and just down to earth. Excellent Custer service all the way around. Thank you Justin for the assist!! read more

I went to the store today a few minutes before 1000. I had just went to Costco and wanted to stop by this store to see if they had a phone I have been looking for. When I arrived there was someone waiting for the store to open. The sign on the store said opens at 1000 . At 10 am I tried the door it was locked. Waited . I tried calling the store number but it just went to a machine, " for store hours press ... to speak to a representative press 3 " , pressed 3 and you have to leave a message. A third person came to go to the store . I waited until 10 minutes after 1000 and still no one was there to open the store. I ended up leaving due to having frozen food that I just purchased. read more

Alfred really came through for me...My phone froze and all would not turn on Wensday night...Thursday morning I brought my phone to see if they could fix it....Alfred saw that I have insurance on my phone plane and walked me through how to submit my claim online was very easy by the way.....Friday Fed ex comes by with my new phone...and brought me a piece of mind...because it is part of business of All season Carpet....I'm so happy read more

AT&T Store - Mobile Phones Near Me - Chula Vista, California

Great service from our rep Sebastian C. I went thru hell with AT&T'S call center who gave me completely wrong info but this location gave me such a smooth experience upgrading my phone. I spent half a day with the clowns in the call center and Sebastian and his manager fixed the issue in 20 min. read more

This store is not honest. I worked with Andre, who promised me a plan that would cost $75 per month. A few days later I discovered that he gave me a plan for $ 120, along with add-ons that we never discussed. I received a bill for $ 165. Wasted about 10 hours of my time talking to their tech supporters and still won't know if it is straightened out until I receive my next bill. I feel really bad for the young lady he was training. I want to go back and advise her to look for a job where they are honest. How sad it must be to make a living trying to take advantage of others. read more

Outstanding customer service!! Justin H. was friendly, helpful, and went out of his way to assist us. He also lowered our bill by switching to a better plan. Would recommend this store, and particularly Justin. Thanks for making our Saturday errands much more pleasant than expected! read more

Edwardo and Justin provided outstanding service! They both have a professional demeanor and went above and beyond helping us. It is a pleasure to work with them. read more

I live in Eastlake, but will drive the extra few miles, Nathan and Amir are the best, great customer service and it is not the cattle call Eastlake is. Will be going back to this location for sure! read more

Horrible. I purchased the tv and internet bundle. We were promised 100 bucks a month. Our first bill was 70 bucks more than that. So I called and they said "the first bill is higher because of the installation fee and then our next bill should be at our promised price." Well the next bill comes along and it's doubled! I'm cancelling ATT today. It's absolutely ridiculous. read more

This store is a joke. Mel the Manager is dishonest. Do not trust these people!! I ordered my DigitalLife from this store and everything they promised was not fulfilled and I ended up with a huge bill. read more

Great service from Ivan. He was very nice and helpful and answered all my questions. He took the time to help me set up my phone and also showed me all the cool features it has. Will definitely come back to this store for future purchases read more

Can't talk about quality or costumer service because the place was locked up during business hours. Hours say they open at 10am. Got here at 1020. Stayed 15 minutes then went to another location. (Sunday 2/24) read more

This store is a Joke. Both managers are dis-honest and will sign you up for product they tell you is free..a special and later on you find out you were billed. Totally the worst service ever. read more

90% of the time I walk into a store, especially when I'm about to drop a large wad of cash, I know what I'm looking for and I know what questions I have to ask. This being said, we walked into AT&T-Rancho del Rey and had the pleasure of working with Jose. There was one person ahead of us and as soon as he was done with the other customer, we received 100% of his focus. I had questions and he had answers. A self-proclaimed techy-type, he gave us some suggestions and let us know about all the current promotions and how they work. I didn't feel belittled (a trait I noticed these types have towards the less-inclined) and the entire process went smoothly. After we left, I realized I had a question I forgot to ask- I immediately called the store was semi-expecting to get sent to an answering service black hole and to my pleasant surprise, I was directed right to Jose! He answered my question and I was on with my day- I couldn't have asked for a better experience. read more

Nice store, very neat. Amir was a great help today and was very knowledgable on all the questions I had for him. Was further distance then other stores but totally worth it. I'll definitely be going back to this location in the future. read more

Don't let them fool you they don't care about customers or customer service. I waited 4 hours for a technician to show up and they never did. I would give them zero stars read more

i do not like store thats why i change to t-mobile ! more reliable and employees care for their customer