Disengaged staff, escalating behavior, and zero accountability…read moreI recently switched from AT&T to T-Mobile, hoping for a better customer service experience. Unfortunately, my very first in-store visit was one of the most frustrating and unprofessional interactions I have ever had with a business. I was directed by T-Mobile's phone support to visit this store to activate my SIM card. The visit the day before had already cost me unnecessary time. I was incorrectly told to go back to AT&T to fix an issue with my mom's phone, only to learn from AT&T that the problem had already been resolved. When I returned to this T-Mobile location, the issue was confirmed as non-existent. Two wasted trips. From the moment the associate supposedly named David began helping me, his demeanor was disengaged and dismissive. Rather than working toward a solution, he repeatedly deflected, telling me to call AT&T despite me having just come from there. When I calmly expressed that I was frustrated at being given the runaround as a brand new customer, his response was to tell me to "calm down" and to deflect responsibility by pointing out that he wasn't the associate who had helped me the day before, as if that somehow meant my frustration wasn't valid or wasn't his problem to address. That is not how customer service works. When you represent a brand, you represent the entire experience a customer has had, not just your individual shift. What followed was genuinely shocking. He walked to the back of the store and refused to continue helping me. When I followed up to ask for a manager, he slammed a door in my face. He then returned to the floor and began mumbling in a way that felt deliberately antagonizing. A second associate abandoned her own customer to insert herself into the situation, and a third used outright profanity. Not one of the three would provide their names when asked. What concerned me most was that all three associates demonstrated a complete lack of the basic customer service skills needed to handle a frustrated customer. Rather than de-escalating the situation, each one of them escalated it further. They fed into the tension instead of diffusing it, and behaved in ways that were deeply unprofessional. And what baffles me is that all of this happened on the sales floor, in front of other customers. That alone speaks volumes about the culture at this location. I want to be transparent: I was frustrated and I raised my voice. I can own that. But I was not aggressive. I was a new customer who had been sent on two unnecessary trips and was finally asking for someone to simply help me. Expressing that frustration is not the same as being out of line, and no level of customer frustration justifies a door being slammed, profanity, or a flat-out refusal to help. The manager who eventually came out, only after I specifically asked, was the only person in that store who actually had the skills the job requires. He was calm, professional, and de-escalated the situation almost immediately. And here is what is truly baffling: he was able to resolve the issue quickly and without any trouble, the very same issue the associates had claimed they couldn't help me with. That tells me the problem was never a technical one. It was a willingness one. I left AT&T because of poor service. I did not expect to be greeted by something worse on day one with T-Mobile. I hope corporate takes this seriously.

7 years later and this place is still the worst. Their solution when you lose your phone is to sell…read moreyou another line in order to get you another phone (and add to their numbers). Don't ever send anyone you care about to this location.

I came in dealing with a frustrating billing issue where I was charged for multiple lines I never…read moreused. Pietro immediately took ownership of the situation, listened carefully, and worked through the problem step by step. He was knowledgeable, transparent, and genuinely cared about resolving it the right way. Not only did he get the charges waived, but he made sure everything was clearly explained so I wouldn't run into the issue again. Customer service like this is rare I really appreciate the help and would definitely come back because of him.

Pietro at parkway plaza mall in El Cajon was super helpful and patient with us , he walked us thru…read morestep by step in our process

I could not have been more impressed with Frank's Battery Sales. I found them through an online…read moresearch when I needed a new battery, and from the very first phone call, the experience was outstanding. The woman I spoke with was incredibly friendly, knowledgeable, and informative, making the entire process easy. When I arrived, the excellent service continued. The staff was welcoming, professional, and genuinely engaged. They had my new battery installed quickly and went above and beyond to make sure everything was taken care of, all at a very reasonable price. It's refreshing to find a business that provides this level of customer service. I highly recommend Frank's Battery Sales to anyone looking for quality products, fair prices, and exceptional service.

Bought two batteries from him in December late December bought one back was three months old. He…read moredecided it's only got a two month warranty after originally telling me a one year warranty. This place is a scam. I don't recommend going there. I'd pay a little bit more at a better place.

This place is great. They work magic w repairs including replacing shattered screens for an awesome…read moredeal, water damage, new motberboards and my favorite thing was the simple plans. I had been a customer w T-Mobile for 7 years n had a horrible experience towards the end. Took my phone in there w no more plan or coverage and they hooked me up w simple mobile. I had to flash it n then had unlimited everything plan for $40/month n no other hidden fees. You really can't beat that or their friendly and attentive service and expertise. They are honest w you from the start so if they can't fix it they won't bs you. I happen to keep extra business cards of theirs in my purse and recommend this place to all my friends and coworkers with any and all phone issues. They are very knowledgeable so try them first before you decide to give up on your phone and throw it across the room.

These guys are fantastic and I mean it. So much so that I had to write my sales guy an email…read morebecause service like his is rare. I was so impressed and I want everyone out there in Yelp World to hear what I had to say about my experience with Electro Finance. This is how you get treated when you do business with Kirk... "I just wanted to take a minute to really say thank you . You really took some time to understand what I needed and wanted and you worked hard to make it happen.... the same day!!! (My item wasn't even listed but he was able to special order it and still I got in a few hours !) Of course I read all the reviews I could on yelp about different electronics brokers like you all. Wow, the reviews about you certainly ring true! I'm sure lots of people have told you how difficult it can be when you find yourself in a less than desirable financial situation. You never once said anything or did anything I wouldn't expect if I had perfect credit so thank you for that as well. As far as the operation you run... well let's just say I had gotten approved and placed an order from another outlet last week and after many emails , calls that were 'out of hours' and messages never returned I wasn't sure what to do. I ran across you guys and well basically two hours later I had my soundbar. Funniest part is that after you and I got off the phone and I sent you my docs that other place emailed me saying my order was in process and to e-sign my lease. I politely replied "I went with another company so please cancel my order!" I'm truly grateful for your effort and so glad to have found your company!" And it's true , I truly am grateful for all Kirk and his team did for me and I know you will be too so call them up now!

Financed me on a computer through acima and after I paid it off and tried to use my newly approved…read morelease the Confusion got real.

They damaged my Gold!!!! They should only test it in one…read morespot Not shaving 1/2 gram off gold off my Cross!! Not even an apology!!! I asked her how long of experience she said 2 years!!.... More. Like 2 days-!!! Unprofessional!!!!

I was selling brand new GoPro Hero 9 (used maybe 3 times since I bought it.)…read more No scratches or damage, a battery, and accessories. I bought the GoPro 2 years ago brand new from Best Buy. I was curious what they would offer. Upon entering the store and them taking my items to review them. I took a Quick Look around.. Nestled in a shelf was a GoPro Hero 8 (a year old from mine!) selling for $399.99. I thought it was wild. What was even more wild is they offered me $60 for my GoPro! I asked the guy about the one for sale for $399.99 and his answer was "we usually will give a big discount because it's been sitting there for a while." I asked what the big discount was because the GoPro Hero 8 sells used for about $130-$150 at the time of this post. His answer when I told him this was, "oh yeah well we would probably sell it at around that price if you were to buy one because we would give a discount for it being there so long." I took it easy on him because he seemed like a younger dude.. But it was but biggest load of bullshit I've ever heard and seen in my life. They are trying to rip you off and resell items at way WAY HIGHER than they should. I highly doubt they are letting you bargain an item priced $399.99 down to $140-$150. Maybe I'm wrong but I don't see it happening. Hopefully this helps anyone looking to pawn items.

I received outstanding excellent service at the Cricket Store on 3648 University Ave. Bella was so…read morekind and courteous! She went above and beyond to give me excellent service! Bella I sincerely appreciate everything you did for me! She is so knowledgeable and fast with taking care of my wireless needs! Bella your the best!

Chas's and Alex are the best repair technicians in all of San Diego. Got my phone screen and back…read morefixed in less than 30 minutes. Even got a $20 screen protector with a $10 warranty each time I break it but above all Chas's customer service was AMAZING

Recently I had trouble with my MacBook Air computer. I reached out to the Apple store for a qoute…read more However, since the computer is slightly older. I was informed there was nothing they could do. I was advised to purchase a new one. Afterwards I brought the computer to CPR Cell Phone repair. Alex, one of the technicians to a look and stated he could fix it. Not only did he fix it. The price was very reasonable as well. I highly reccomend this location. Upon receipt, my computer was working great. And I saved the cost of a replacement.