I went in to ask some questions of my phone service contract. the wait was less than 5 minutes and we were taken care of by Miguel. we then went to a table and everything was going good until the fruit flies started flying all over us. we stayed put but after a few minutes we had to move tables due to the fact that there was so many. at the other table it was ok. but then it started again. one of them almost went into my nostril. i had to keep putting my hands up to brush them off. i felt so bad for miguel he was being harassed by the fruit flies too. i did not see any food or fruit out anywhere, so the question is where and why is that problem there. i couldn't bare be there more than 20 minutes i feel bad for your employees. is that even sanitary for your employees or your customers? you are a big company and i can imagine you can spare some money to take care of this problem. put your employees and customers safety first. i feel bad for your employees working there and have to deal with this unsanitary issue. Miguel is a great employee and he and your other employees deserve better, do better. miguels customer service was more than i expected. i hope if i go back soon, if i need any more information and not have to deal with fighting off the fruit flies. please do better. show how much you value your customers as well as your employees. read more

I am writing to file a formal complaint regarding the poor service and unprofessional treatment I received at your 555 Broadway, Space #1070 store. For the past two weeks, I have been dealing with a persistent issue on my new phone, which is unable to receive calls or text messages. An AT&T chat representative instructed me to visit a store to have the device replaced. When I arrived, the employee (whose name tag read "Roxy," though she was listed as "Rosy" in automated text communications) refused to process the exchange, claiming it was past the 14-day return window. I explained that this defect has been present since day one and that I have been actively trying to resolve it with support, but she still refused to assist me. I then spoke with the store manager, Roberta, who was extremely arrogant, rude, and unwilling to help. Instead of assisting me, she dismissively told me to handle the issue with AT&T online or go to an Apple Store. Due to this unacceptable experience, I will not be returning to this location. I request that headquarters review this matter, address the poor conduct of this store's staff, and assist me with resolving my phone issue. read more

Ren knows what's up and gave us a good advice in regards to our services. Great job Ren compare to the IT&E in National city near sea food city. The guy working there has nothjng on Ren, so non chalant so I walked away. 0 stars for them ans 10 stars to Ren. Highly recommended! read more

I went with my mom who has dementia to get her a cell phone since she lost her old one. No one could do anything because she didn't remember her pin and when she opened her account the lazy ATT employee who opened her account set her last name as her first name. So, her ID didn't work, she didn't have her pin, but her credit card was able to charge her every month. My mom started to feel hopeless. Danny, the manager in turn, started getting into a shouting match with my dementia mother. He than, said he couldn't help. I called the company and finally after calling several times, they changed my mother's first name to her last. Now, trying to pay for my mother's bill has taken an hour an half so far today, even though I am in the account. ATT has the rudest and worst customer service I have ever seen! If you can, stay away from this company!!! read more

Worst customer service the manager there very rude acts like he owns the store. People leave AT&T very expensive and uncomfortable.

FirstNet and Family by AT&T is a discounted service for first responders. Once you get it setup you should be good right? Wrong, after 3 months they lose your account information and cancel your service. I have been going through this for 8 months. This has happened 3 times. This is an issue since they cancel the phone service, I use my phone for work and communicate with doctors. I hope there's no emergency during this no phone service. I can tell you that I'm switching to another phone service. read more

Terrible experience a total waste of time !! I am specifically talking about the AT&T sales crew in Costco on Broadway Chula vista. I stopped by to ask about prices since a couple weeks ago one of the guys working told me it would be about 140 for 4 lines unlimited everything. I've been with Sprint now tmobile for years 30+ was looking to save money. They asked for info they said they were going to check credit but not running it so I explained i have my credit on a freeze to protect it. They ask me to unfreeze it for a bit while they checked so I did all 3. Then they say now I have to wait 15/20 to check it ok I leave for a bit to walk around Costco. I come back he says we have to start over because the first one showed it was on a freeze. Ok let's re do it then we come down to taking a picture of my ID and because the app isn't working (so he said) he says well sorry we can't do it. Complete waste of my time if they could not offer a reasonable price then why lie. I will stick with Tmobile I would rather pay extra than deal with a company that lies. read more

AT&T rep Danny refused to help change my pin to my account bc I didn't have a physical copy of my ID but being that I'm from the state of Louisiana I have a digital copy of my ID and he could have done it through that read more

Came into AT&T to order my iPad Pro for my last birthday present. We were put on the waitlist and waited for about 10-15minutes not too bad at all. Meanwhile while waiting we played with all the cool gadgets & phones around the store. We were finally called upon and was helped by Omar I believe was his name or maybe it was Oscar. Cool chill guy with glasses & black hair black beard. Omar was amazing!! Great salesman and had an answer to every question we asked or were curious about. We searched for any rose gold iPads nearby, there were none so we decided to order a regular gold one online. Omar also told us about our 25% off apple products that day, we decided to pass but we did learn that you are able to make payments on accessories too! Like headphones & Bluetooth speakers. Super cool because I never knew you could do that! My husband was also really curious about directv through AT&T. So Omar told us how to do it and since we purchased an item we're getting it for $10 a month which is cool because with that we're offered free HBO. AWESOME!! I loved my experience and I have to wait for my iPad any day now in the mail read more

AT&T Store - I'm anxiously waiting !!! - Mobile Phones Near Me - Chula Vista, California

Once more, I was in the vicinity & tried to use the kiosk at this location but it was "out of order" If it's not going to work or even be fixed, what's the point of having a kiosk in the store? read more

AT&T Store - Mobile Phones Near Me - Chula Vista, California

Worst experience got upsold. She moved things on my phone for Work. It's taken 3 other stores to fix it. Poor customer service. Third time and I'd tit say anything you are treated rude. If I could get out of my contract that was not explained well and just made my bill att high I would dump it. I don't m I w what happened but before you guys were good. Now it's a nightmare. For a phone. Upgraded my phone took hours Run from this place. read more

Highly recommend this AT&T. Cesar was very helpful and patient with me after making so many questions. He answered all my questions & explained very well. Was also super nice! read more

I was impressed after Cesar attended my family and I. We switched 5 phones and he was super helpful and patient, he walked around the store with us to show us the products we were interested in and explained the difference in all the iPhones. Highly recommend read more

TOO LONG, DIDNT READ If you need help with customer support, ask Francisco, he helped me out with my issues so quickly, it was much faster than going to Little Caesars to get a hot and ready pizza. AVOID the AT&T store across the street, next to Starbucks. Terrible customer service over there and probably the rudest employees. I came to this location after having one of the worst experiences with customer support. I came here to remove my phone from AT&T and have been experiencing issues doing this for almost 24 hours. Francisco was available and easily showed me how to handle this whole issue. He showed me that I could remove my SIM card from my phone, connect to the WiFi, go to the AT&T unlock page on the website, input my information and then after that I would no longer be attached to AT&T. It was so fast and easy for assistance over here. If I come back to AT&T then this would be the location for me to come back to. 10/10 read more

Came in to get my account number to change services but instead the Manager, Joel matched the deal we were offered at Verizon and upgraded the phone offer to sweeten the deal! I have been with ATT for over 10 years, he saw that and went all out to make me feel like a preferred customer. It's hard to find that level of customer service anymore. I felt like a truly valued customer. He should be training others in the art of sales and customer relations! Not only did he keep me with ATT but I'll be returning to his location for all addition purchases. Good work and Thanks for the help Joel! You were patient, attentive and enjoyable! 5 stars read more

I am writing a review on behalf of my grandparents who visited this AT&T location. My grandmother is in her late 80s and recently got an iPhone and somehow locked herself out of it. She felt very confused and frustrated upon entering the store. A man named Joel (who I believe is a manager) was very kind and showed her great patience. He was able to solve the issue and explain things in very cohesive way. She left the store feeling listened to and got the issue resolved. read more

I went to the store June 30th to get internet and att tv service, they couldn't install my internet service because my apartment was #6 and for some reason at&t wants to install it under apartment #f. I don't recommend getting tv until the internet is installed, with this tv service if you don't have internet, tv doesn't work. No matter what the managers offers wait for the internet installation FIRST! I had to go back to the store to cancel after waiting 20 days and return the tv device I paid for in advance... they kept me on the line for 45 mins, manager Andrea had to talk to their loyalty team, ( she seemed not very happy to take the call to help me.. ) AND still got a charge 60 DLLS for a service that never was installed. Bad, bad customer service ever. Very disappointed. Please save yourself some time and avoid this location. read more

My husband and I came in to fix some issues we had transferring all our data from our old iPhones to our new iPhones we had just received In The mail. We were greeted and seated right away by Vidar. He listened attentively to our concerns and began to problem solve all the while explaining everything thoroughly as he worked. He made sure everything transferred accurately and checked and tested that we could send and receive texts and phone calls from each iphone. Vidar was super helpful , very patient and gave my husband and I amazing service tonight. Thank you Vidar you are awesome! read more

Entered the AT&T on Broadway at the mall at 10:55 on Wednesday 1/15/20. Four employees in the store, two with customers. Checked in with the "Greeter" ( his only job, unless I'm someone relives him) One employee left said to the others have to go to my appointment. At 11:45 one customer finished with the employee and left. With no customer the "Employee said something to the greeter , and went to the back room. At this point there is 4 of waiting for a free employee. Five minutes later he hasn't returned. I ask the greeter how much longer will it be. He says " I don't know. I said good by. First time I've ever seen a employee that is the "Greeter", not try to help a customer. I bought my phone here three years ago and had good service. read more

Came in to get help activating a new phone sim bs e-sim issue. Norma was not only not willing to explain the issue and solution to me, she blatantly disregarded my questions and asked me to repeat 4 times simply where I purchased the phone. So if you are looking for a representative who won't let you finish a word let alone a sentence before interrupting and disregarding you- Norma is exactly who you are looking for! Leaving wishing I hadn't upgraded and ready to cut ties with ATT for good. read more

I stopped by this past Sunday April 25th around 4 o'clock for a trade-in upgrade promotion. As a disclaimer my previous phone was cracked in the top right corner which the AT&T associate Vania acknowledged and assured me that I would be able to get $300.00 credit towards my new phone and not 500.00 because it was a Samsung note 8 (out dated she said). I was told that transfer of data from my old phone to my new phone would take 20- 30 minutes approximately. All was well until I attempted to transfer data from my old phone to my new phone, which took longer than expected (because I had so many texts messages apparently?) and transfer of data was not completed by the time the store closed. I was at at&t nearly an hour after the store closed (store closed at 6pm) while still waiting to complete the data transfer, I finally asked the store manager (before any associate offered any other options) if I could take both my old phone and new phone home to compete transfer or if I could leave the new phone at the store; at which the store manager said I could take both old phone and new phone to complete transfer at home and that I had 30 days to return my old phone. I was unable to come in the next 2 days but returned on Wednesday. My phone was in the exact condition as it was on Sunday when I first came in, cracked in the top corner, the same store associate Vania that helped me on Sunday then told me today when I came back that she could not provide me the 300.00 credit because "she not noticed the crack on Sunday " which i was forthcoming and showed Vania on Sunday and assured me i could get the 300.00 credit towards my new phone, but 2 days later claimed she didn't see it on Sunday. To be honest I felt as though I had been misled, misinformed, and completed the trade in promotion under false pretense: behavior intended to deceive others; with inaccurate information. Vania's proposed solution was option 1: Keep the phone and pay full price? option 2: to return to new phone and they would waive the restock fee? Option 3: bring in another newer phone for a $300 trade in value. Very unprofessional, horrible customer service, terrible business practice....and to think their catch tag is "rethink possible" should be "rethink your practices" more like it... read more

AT&T Store - Cracked corner - Mobile Phones Near Me - Chula Vista, California

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PROs: No wait time and staff was very fast and courteous. I came in to exchange out my defective head phones and they switched them out right on the spot for me. Edwin was his name and he was awesome!! CONs: Zero!! I recommend this store to fellow yelpers read more

Came here to see if I can upgrade to an iPhone 6. I was helped by a young and nice gentleman named Jr. He told me his real name, but I won't disclose his real name. He was very helpful and answered my questions. I was fourth in line and waited about 20 minutes which was not that long. There was a lot of people in the AT&T store waiting to be helped. I wanted to upgrade my iPhone 4 to a 6. Jr. answered all my questions about all the fees. He even got me the screen protector and a nice case for my phone. He transferred all my contact info and pictures on to my new iPhone 6. Such a great phone. His customer service was excellent and he was very patient and kind. He even got me a few discounts. It took a few hours for everything to be set up which I did not mind. I wanted my phone to be set up properly. I think Jr. was very knowledgeable and knew what he was talking about. Awesome customer service. I think I will be coming here for all my cell phone needs. Ask for Jr. He's a great and friendly guy. It was a pleasure doing business with him. I definitely recommend this store if you have AT&T! read more

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Never had the worst service ever!! Edgar and manager Liz Signed me up for directv and internet order installment. They have me the run around to cancel the order and I still got confirmation that they will still be showing up! Wtf is this shit! Very upsetting they sucker you into something so complicated! This shit has not been cancelled!!!!!!! Will never go back to this location ever again!! read more

AT&T Store - Mobile Phones Near Me - Chula Vista, California

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I love AT&T and this store. They have the best phone service out of any carrier. If you need help, ask for Mario. He's very helpful.

Horrible! 3 other families and I have been waiting for over an hour to get helped! When we got here they did take our names and we were provided a 20 min tat, but sinche then, no one has had the empathy to apologize or give an explanation for the long wait! I've been here before, and their customer service is pretty poor! read more

rude customer service especially katrina( red hair girl). they dont have manners. they talk about customer when they walk out. they dont know what they are talking about (everyone always have to ask a manager to give answers) id rather call and wait a hour than to come here. read more

Went in this store to get accessories for our phones and since they're brand new of course we'd have couple of cases to choose from. We asked for help from the guy named Alex to take off the phone case my sister tried on because we couldn't do it, it was so hard. He then came up to us and made a comment after seeing the stuff we had on the table, he probably didn't want to get disturbed bc he was on his phone when we called him. The whole time he was helping us he was just frowning and it looked so obvious that he was annoyed. Of course, as a customer you would not want someone helping you with an expression like that, good thing another employee came up and helped us to finish the transaction. If you're working in customer service, we get that it can be tiring but you should always show a welcoming attitude. read more

This place deserves ZERO stars, but I guess I'll settle for 1 star since AT&T's corporate customer service is ok. When I went on Mother's day weekend to buy my mom a phone, I asked the person helping us to take off the internet on the phone since my mom has no need for internet on her phone. The guy, Juan said it was no problem, and then had to get a "manager" Emilio to help. This manager stood there for 30 mins with Juan and finally said, we have taken the data off. I confirmed again, this is not a smart phone, correct? They said no and data is disabled, so I took their word for it. A few days later when we logged onto our online account to pay, we see not only a data plan for this said phone, but the most expensive data plan available. I called customer service to let them know what happened, and they said it was indeed a smart phone that required a data plan, but they told me I could return the phone within 30 days. We went back today, and told the manager what happened. Not only was she completely unsympathetic, she said the receipt says 14 days, there's nothing I can do. Well you are the manager, are you not? I told her the corporate customer service said 30 days, but she simply repeated the fact that the receipt says 14 days. Well hello - it was your incompetent employees' fault to begin with that we bought this phone, and it was only 1 day over the 14 day limit. Really? There's nothing you as a manager could do? Seems like all of the people at this store are pretty incompetent. Not only were we conned into buying a GO phone that required a data plan, the manager didn't even acknowledge her employee's mistake and she didn't even bother fixing it. THANK GOD the corporate customer service is better. Otherwise, I would leave AT&T all together. DO NOT GO TO THIS STORE - they will lie through their teeth to get your money. read more

We walked in an hour before closing and Jonathan helped us with a new phone for my mom. This is her first NEW smartphone!! She was very excited and she asked Jonathan to take a picture. He helped us set up the phone with a screen protector and then tried to transfer numbers from her flip phone, a challenging task! We appreciate Jonathan's professionalism, courtesy to get her water when she was coughing, and work with us to find the right plan for her. He has changed my of of AT&T. Thank you Jonathan! read more

Just came in after the worst experience at Plaza Bonita, the employee Victor was super helpful and answered all of our question about our phone replacement/claim. Thank you so much for the clarifications and help! It is very much appreciated. The whole store was very friendly as well :) read more

So my gf has been trying to get internet for her new apartment for the past 5 days and at first everything was squared away and settled, then AT&T tell her to call the next day which is a Sat and they end up not answering because they are closed. So she calls Sunday and they tell her they can't install her internet because the previous tenant hadn't cancelled their service there yet, which my gf had already discussed and squared away. Now AT&T changed their mind. They even hung up on her 3 times or would put her on hold for 45 min. Now my gf can only get AT&T because her assortment building has a contract with them and then AT&T have the nerve to tell her "why don't you get COX" like wtf. these assholes are just being straight assholes and have extremely terrible customer service. I would never in my life recommend this piece of shit company to anyone. I myself have COX and they get the job done no ifs, ands or buts. read more

Walked in here at 5:30 because I'm looking to change carriers. There was a hefty mexican gentleman checking folks in but I walked to the immediate left to see the iPhone's. I don't know if he's glued to that area of the store but he never came over to say hi and as I wandered the store I saw another hefty gentleman with a white shirt. One would have to assume he was the manager, he looked at me then almost as if he was considering saying hello but he didn't. Walked out of there with no assistance or even a smile and a nod from anyone. Guess I won't be switching to AT&T read more

There should be a zero star option because this is what Kathy- sales rep should get! Was conned into opting out of my current plan for the Next plan- don't do it! It is NOT cheaper no matter how many times they recalculate your monthly bill because by the time your monthly statement comes in your 14 day return policy will expire and you will be stuck paying a higher amount until your next upgrade! The cooperate office was able to redeem my unlimited data plan but I am still livid after seeing my bill statement every month. read more

Last week I went to this store, after I checked a few other ones, well I was right, Norma Gutierrez help me with my issue, she answered all the questions and doubts I had, and I get out of that location with exactly what I need, congratulations nice location, clean, and organized, thank you again Norma, and I'm happy with my phone service. read more

I'm new to att wireless. Was having a few issues with my Galaxy S3 watch. Timothy Chavez was a great great help. I had misunderstood some of the info I was given from 800 line. Tim worked with me thru all the issues. Was able to get my watch device working as an independent phone & wireless device. We even had to call technical support at one point. Tim could have easily said for me to talk to them and solve one of the technical issues. NOPE. Tim stayed there with me, even spoke to Melissa at the Att ProTech. Which I highly recommend. She was able to remotely connect to my Pixel 4. Together Tim & Melissa solved it and wallah, my watch is now working flawlessly. Also met Mikey the manager. He also helped out. Great experience. Great Service . I highly recommend this store , they also can service my devices as well. I highly highly recommend Tim Chavez for his courteous & professionalism. Thx again Pixel 4 is a winning device as well. read more

Worst customer service, it seems like the new generations that just don't care about providing a good customer service which is essential to retain current and obtain new customers. read more

Got help from Edwin! Highly recommend getting help from him. Very sociable. He is very patient and explains the different payment methods very thoroughly. Never got annoyed. Most likely going back to him when my mom upgrades! You can also get help from Junior, he's just as cool as Edwin. read more

I went to the store last night and saw Angela, she was very helpful and provided me with excellent customer service in answering all my questions. This is one of the best services I received at this store. read more

Every time I've come into this store all the employees look and act completely overwhelmed. Today I went in about noon there was as many customers as there was employees I waited for over 20 mins nobody was able to help me. One of the employees kept saying they have more employees coming in soon and that they are very busy. I thought that by coming in early I would be the rush. I guess not bc they were still completely overwhelmed. I left after waiting over 20 mins. Avoid this location at all cost. read more