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SSD Alarm

3.8 (15 reviews)
Closed 8:00 am - 5:00 pm

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Services - SSD Alarm

Security monitoring services

Security system installation

Security system repair

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3 months ago

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Stephanie P.

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10 months ago

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15 years ago

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Review Highlights - SSD Alarm

After the police checked everything out, one of them told me I should thank my alarm company because they saved me from suffering a big loss.

Mentioned in 2 reviews

Read more highlights

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Serra Mesa

If I could give ADT zero stars, I would. I've been a loyal customer for over 12 years, but their…read morerecent service has been an absolute disaster and a complete betrayal of my trust. As a senior citizen, I rely on my home security system for peace of mind--but for months, my ADT system has been non-functional. I made dozens of phone calls, each taking up to an hour just to get past the maze of hold music and transfers. After finally reaching someone who could help, I was told I needed a brand-new system and a new contract. So I agreed, trusting that this would finally resolve the issue. Wrong. A technician came to my home and spent over 6 hours trying to install the system--only to tell me it wouldn't work without new motion sensors, which I had to pay for out of pocket. I was also misled into thinking the new system would work with my existing cameras. It doesn't. The best part? After all that time, effort, and money--the new system doesn't even work. It constantly malfunctions, giving false alerts and telling me doors are open when they're not. Total failure. This is a company that profits off fear, offers misleading sales pitches, fails to deliver basic service, and then has the audacity to lock you into a contract. Their "customer service" is a joke--disorganized, evasive, and completely indifferent to your time and safety. Do yourself a favor--don't walk, RUN from ADT.

Don't make the mistake getting involved with adt. They are borderline a fraud company that will…read moreresort to despicable tactics. I never signed up wirh adt nor was told I had a free year of their service. Google nest discontinued their alarm and sent an adt alarm as compensation. But I looked up the price and wasn't gonna pay that much since I'm still paying nest for their cameras. Now they won't leave me alone over 1 year later and I've called 3 times to explain their error and each time they asure me its gonna be taken care of only to get harassed by their bill collector daily they just lie

ADT Security Services

ADT Security Services

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We have been ADT customers for 13 years, ever since we were robbed while doing a large home…read morerenovation, including new windows and sliders, so of course we had no active alarm system. The installation was good, not great, but we have a large house and that creates some difficulties with system which is not hardwired. We have found the wi-fi connection to be perfect for our purposes, including simply using our phone if we were already in bed and too lazy to get up and walk to the main panel to set the night "stay" alarm. The monthly bill is within our capacity, but it might be more than others would want to pay. And special technical service is very expensive, $59 for the service call, but a lot more if onsite work is needed, starting at $189 for the first half-hour. In the past, one could get phone help, including direct conversation with technical support, but that seems to have disappeared. We discovered this when the battery in a motion detector sensor started to die and we bought a new battery, only to find that we could not open the sensor to get at the battery itself, even after watching videos from YouTube and ADT itself.

Zero stars. Had…read morecrooks from Safe Streets install and remove this worthless service 4 days later. Still being billed months later when I have no service, no equipment, nothing. They are not available when you call, try to threaten collections... thinking of a class action suit, anyone interested? I can send you my attorney's info.

SSD Alarm - securitysystems - Updated May 2026

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