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    ADT Security Services

    1.5 (326 reviews)
    Open Open 24 hours

    Services - ADT Security Services

    Fire protection services

    Home automation repair

    Component automation

    4 More Services

    Security monitoring services

    Security system installation

    Security system repair

    Home system automation

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    4 months ago

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    6 months ago

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    1 year ago

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    11 months ago

    Zero stars! I waited over 4 hours for my scheduled appointment, but ADT was a no-show!

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    1 year ago

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    1 year ago

    Customer service is the worse I have ever experienced in my whole life! These people should respect the customer but don't.

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    2 years ago

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    3 years ago

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    2 years ago

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    4 years ago

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    4 years ago

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    Page 1 of 9

    Ask the Community - ADT Security Services

    Review Highlights - ADT Security Services

    Ralph Sarmiento is a very friendly, very good technician, and very good person when I need alarm system install.

    Mentioned in 9 reviews

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    Halcyon Mobile Security Solutions

    Halcyon Mobile Security Solutions

    (54 reviews)

    Extremely pleased with our experience with Glenn and Halcyon. He was able to come out the same day…read morewe initially called, give us a quote and install the next day. The best customer service I have had anywhere in a long time. We are very happy with the service and products. I would highly recommend to any friends or family that are looking for security solutions.

    Service Requested: Camera installation, upgrades, and system troubleshooting…read moreQuality: 3/5- their cameras do not offer the audible noise that they advertise Value of service: 3/5 - could be improved by offering multiple ranges of camera options instead of the most expensive one knowing customers will ask for other options to compare. We've used Halcyon Mobile Security Solutions for almost 5 years even through an ownership change for various upgrades, repairs, and new camera installations. Overall, the quality of their work has been solid once completed, and their technicians are knowledgeable and professional on-site. We did run into an issue with a camera that was sold to us by a previous rep (who is no longer with the company). The camera's speaker never worked as promised, and it took quite a bit of back and forth to troubleshoot. While the team eventually helped address the concern, communication delays made it harder to resolve quickly. Another recent project, getting a quote and installation for an additional camera -- took about two weeks from start to finish. While that's not terrible, shortening that turnaround could really improve the customer experience and help boost their sales, since responsiveness is key in this kind of service. Despite some bumps, we continue to use Halcyon because they do solid work once the ball gets rolling. With a few improvements to follow-up times and communication, they could easily earn that fifth star.

    Wired SD - 180 Degree Camera 4K

    Wired SD

    (106 reviews)

    Grantville

    Wired SD provided an extremely efficient and professional service. We needed a Samsung Frame…read moremounted and they provided a competitive quote with clarity on what's included. Relative to other providers their communication was on point and did not need undue back and forth conversations or asks for me to call them etc. Scheduling was automated and the process was a breeze. Day of installation there were delays on their previous appointment and they called ahead and worked with me to reschedule. The installation was done perfectly. Kudos to Pablo and team.

    I waited two days for a response. They only wanted to provide a quote based on the picture I…read moreprovided and were unwilling to visit the site for an estimate. For a tile project, shouldn't there be an onsite evaluation to assess the work required? Moreover, if you had visited my location, I could have discussed two additional tasks that would significantly increase the scope and cost of the project to your advantage. In response to the owner, I did provide descriptions for additional projects in the original request. I was concerned about potential damage to the tiles that could require significant repairs. I have expressly said that I was willing to pay a premium for proper handling of the situation. When I mentioned those concerns, other providers did express a lot more caution about the tile situation and they came out to make sure it could be done. I understand that there's an opportunity cost to come out in person but I expected a premium service provider to be able to do so. That's simply not materialized.

    ADT Security Services - securitysystems - Updated May 2026

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