Best T-Mobile in San Diego hands down! The team is super friendly and they seem to have great work…read moreculture which is always nice to see.

T-Mobile wants to suck every dollar you have They charging…read moreme 129 dollars for being two days late on my payment While my monthly bill is 89 dollars Californians are so full of shit

The traffic at this apple store, although extremely high. making an appointment with the genius bar…read moreand having my phone serviced was a breeze. These guys have a wonderful system that allows them to not only be extremely attentive to their clients but also get what they need to do done in a quick and first time quality manner. I will be doing all my future apple care endeavors with the apple employees at fashion valley! S/O to Crystal for being an extremely attentive and Lucid w her knowledge on apples devices and procedures

I had a really challenging experience as a new iPhone user, but Shane the store manager at the…read moreApple Store in Fashion Valley Mall, truly turned it around for me. Josiah initially helped me and was incredibly friendly & patient. He did everything he could within his role & tried his best to assist, even connecting me with tech support. Unfortunately, my issue was more complicated- I had created my iCloud acct. with a different spelling given the name I used was already taken, which made it very difficult to access & unlock my phone. That's when Shane stepped in, and I'm so grateful he did. He was patient and took the time to walk me through everything, and guided me on exactly who to contact and what steps to take. Even with my proof of purchase and ID, it wasn't enough to immediately resolve the issue, which is very frustrating- especially coming from Android and still learning how to navigate the iPhone. What stood out most was Shane's follow-up and genuine care. He checked in to see if I had heard back from tech support and made sure I was taken care of, knowing how long those responses can take. With his guidance and patience, I was finally able to get my phone unlocked. I truly appreciate both Josiah's kindness and Shane's dedication. Shane went above and beyond to make a stressful situation much easier, and I'm very thankful for his help. That said, I do feel Apple should make it easier for customers to unlock their own devices. It was frustrating that even with proof of purchase and ID, there isn't a way for stores to assist directly with unlocking, and wait time for online support to get back can take more than 2 1/2 weeks. Because of this experience, I would hesitate to choose Apple again in the future. My rating is higher primarily because of the excellent service from Shane and Josiah--their professionalism, patience, and follow-through made all the difference in an otherwise very frustrating process.

I had a really challenging problem and was getting the run around calling customer care, and Tyler…read moreat this location was the first person to actually hear my problem and understand! Thanks so much for the great customer service.

be careful. Verizon store on Winchester is ripping off customers by adding extra lines and…read moreservices without permission. please check your bills. refused extra lines and services three times and when my next bill came they added these services. terrible

I went in to try to reorder my iPhone 17 (I had ordered it last week and somehow the order ended up…read moregetting cancelled) and had the pleasure of DJ helping me today! Previously it had taken the last employee well over an hour to help me do the same thing, and today DJ solved my issue in a fraction of the time -- with a smile, friendliness, and affability to boot! I was SO grateful because I had walked in with a slight attitude, absolutely DREADING yet ANOTHER hour+ visit... but DJ was like the friendly & VERY capable hygienist at the dentist -- he zeroed in on the issue/his task, got it done in record time, and turned your day around + gave you a little extra pep in your step for the day because of his positive energy! DJ was SUPER easy to talk to & he knew exactly my issue as soon as I mentioned it -- his love for digital problem-solving & technology shined through, on top of his mastery of customer service! DJ is an absolute gem -- any business would consider themselves lucky to have someone like DJ representing their company! THANK YOU DJ! :)))

Easy, free parking lot. I was warmly greeted by two associates. Christian was kind and helpful. He…read morewas able to contact someone offsite to resolve my issue!

Affordable. Time efficient. Knowledgeable. AND friendly??? Name a place where you'll find all of…read morethat....you won't! The guys here took great care of me and my friend's computers. I needed an old Microsoft surface laptop battery replacement and my friend's needed a fan replacement for her old school hp computer. Matt (I think that was his name) did the research on which part they needed to order, got it in within a couple of days, worked on it and had it ready in the same day. And I didn't have to pay hundreds of dollars...???? You can't beat the value and service here. Cell phones, laptops, all your tech stuff. I would give them a try first

This place is a bust. Their website claims they can, and I quote, "handle any iPod repair that…read morecomes their way" alongside claiming they are iPod expert technicians. This is utterly false. When I showed up, the repairman looked up long enough to tell me that they don't fix iPods any more. When I responded that it claimed so on the website, he dismissed me saying, "yeah, well, the parts can be hard to get and can also be expensive" -- and I was just flabbergasted at the response. I walked away. Maybe he was not the Expert Technician the website claims they have who can repair ANY repair. For what it's worth, the technician did have at least three or four open iPhones that were being actively worked on out in the open at the cash register ... One thing is for sure, they do not work on any iPod repair issue. Ignore what their website says. What a bust.

My phone was stolen so I had to go get a new one. There were no other patrons in the store on a…read moreSaturday morning. The sales person S. was very helpful, letting me know about the current promotions, helping me get the phone set up, putting the screen protector on etc. As painless and easy a process as replacing my phone could have been. Parking lot sucks there, but that's well known fact for everyone in the area.

I wanted to thank they young woman who installed my screen protector on my phone from another…read moreprovider. Courteous and efficient. And there was no charge.

I am in hell right now. Wait is long, no one is working and the one guy who works here and he let…read moresomeone cut in front of us fully knowing we've been waiting.

Switching from T-Mobile to AT&T was a huge mistake. We were…read morequoted a monthly rate -- but after two months, our bill was over $100 more than promised. When we brought it up, AT&T said they couldn't help us. At that point, we were already locked in. It's clear the reps only cared about making a sale and getting their commission, not about honesty or helping customers. Please be careful. Get everything in writing if you even consider AT&T -- and expect that once you sign, you're on your own. I wish we had known before getting stuck with a much higher bill.