Friendly staff and they're very helpful. I observed them greet everyone who entered the store. They…read moreare patient. The team seemed cohesive and like they work well together. After a less than great experience at the other T-Mobile store in the area, I was pleased with the service at this store. Thank you.

This is the worst experience I've had anywhere. Firstly, to the workers reading this: I will take…read morethis further up the ladder and make sure you guys lose your jobs. Actions have consequences. I took my girlfriend there to switch her from AT&T to T-Mobile and wanted to add her to my plan. I asked them multiple times to add one line to the plan, do NOT change anything else. He proceeds to charge me a $20 activation fee and tells me okay you're all set and you also get a FREE line with that. After being told the line will cost $30 I proceed to check my phone to confirm... $120 added to the monthly bill. He added two lines each one being $60. I didn't sign ANYTHING. Then I realized the activation fee was for two lines (one of which he said is free and comes with their promotion that I never asked for). What happens next is the employees throwing the biggest tantrum I've ever seen. I informed them that I recorded the whole conversation from the beginning to which he responds "thats illegal". For his own clarification, no it's not it's called freedom of speech and press. Then as my girlfriend and I are astounded that after we caught them actively scamming us they had the audacity to be rude and tell us that "at this store the customer is not always right". Btw, the employee that said that wasn't even involved at this point. They actively laughed, were unprofessional, and utterly disrespectful. I made sure to say how I felt about what was going on. In addition, when I asked them to cancel EVERYTHING we just did they said "yea we did it will reflect in 24 hours". Of course I didn't believe them and finally they called their customer service team and they had it cancelled effective. In other words, I will be taking further action through their corporate level and court if need be, this was NOT ok. I have all the audio and footage to back my claims up.

I had a really challenging experience as a new iPhone user, but Shane the store manager at the…read moreApple Store in Fashion Valley Mall, truly turned it around for me. Josiah initially helped me and was incredibly friendly & patient. He did everything he could within his role & tried his best to assist, even connecting me with tech support. Unfortunately, my issue was more complicated- I had created my iCloud acct. with a different spelling given the name I used was already taken, which made it very difficult to access & unlock my phone. That's when Shane stepped in, and I'm so grateful he did. He was patient and took the time to walk me through everything, and guided me on exactly who to contact and what steps to take. Even with my proof of purchase and ID, it wasn't enough to immediately resolve the issue, which is very frustrating- especially coming from Android and still learning how to navigate the iPhone. What stood out most was Shane's follow-up and genuine care. He checked in to see if I had heard back from tech support and made sure I was taken care of, knowing how long those responses can take. With his guidance and patience, I was finally able to get my phone unlocked. I truly appreciate both Josiah's kindness and Shane's dedication. Shane went above and beyond to make a stressful situation much easier, and I'm very thankful for his help. That said, I do feel Apple should make it easier for customers to unlock their own devices. It was frustrating that even with proof of purchase and ID, there isn't a way for stores to assist directly with unlocking, and wait time for online support to get back can take more than 2 1/2 weeks. Because of this experience, I would hesitate to choose Apple again in the future. My rating is higher primarily because of the excellent service from Shane and Josiah--their professionalism, patience, and follow-through made all the difference in an otherwise very frustrating process.

Apple in Fashion Valley is like the typical crazy busy Apple stores in most places…read more Have been here a few times and although I didn't like the wait time for a tech staffer to help me at the Genius Bar, when I finally got someone to assist me with tech issues, the staffers all tried their best to Fix the issue. Some were successful and others not so much but I did witness their effort in really trying. Impressed with the work effort, I returned to this store to see if they could match another offer I got from ATT, where I would get a substantial amount for a trade in and additional discounts on accessories. Sadly, despite all their efforts, this Apple Store couldn't match all the offers ATT could and subsequently I ended up accepting ATT. The Genius Bar staffers and store manager were great and whether or not you have another offer, I suggest you see if Apple can match it. At least you'll know if your other offer is legit and worth it. Recommend

I had a really challenging problem and was getting the run around calling customer care, and Tyler…read moreat this location was the first person to actually hear my problem and understand! Thanks so much for the great customer service.

Client with Verizon for 20 years and the level of service is the WORST in industry. If you want…read morethe absolute worst cellular service and customer support join Verizon. Save yourself hours,hours, hours, hours of pain and go somewhere else. This is not for this store to be clear, it for the Entire Company!!!!!!!!

I went in to try to reorder my iPhone 17 (I had ordered it last week and somehow the order ended up…read moregetting cancelled) and had the pleasure of DJ helping me today! Previously it had taken the last employee well over an hour to help me do the same thing, and today DJ solved my issue in a fraction of the time -- with a smile, friendliness, and affability to boot! I was SO grateful because I had walked in with a slight attitude, absolutely DREADING yet ANOTHER hour+ visit... but DJ was like the friendly & VERY capable hygienist at the dentist -- he zeroed in on the issue/his task, got it done in record time, and turned your day around + gave you a little extra pep in your step for the day because of his positive energy! DJ was SUPER easy to talk to & he knew exactly my issue as soon as I mentioned it -- his love for digital problem-solving & technology shined through, on top of his mastery of customer service! DJ is an absolute gem -- any business would consider themselves lucky to have someone like DJ representing their company! THANK YOU DJ! :)))

This location has amazing associates. I called to check if they had a certain phone I wanted and…read morewhen I got to the location Fierce was the associate who helped me over the phone. He was very welcoming and took care of me in a timely manner since I was short on time. He did his job and offered me additional products but sadly I didn't need. But he didn't make me feel pressured or uncomfortable. He answered my questions I had with the up most respect. This is not my normal location to purchase but I'm so glad and greatfull that Fierce was the one who helped me out. You're doing amazing. He was also very polite in offering me a chair to sit on. Which that meant a lot since I have arthritis in my feet and knees. We need more associates like Fierce thanks so much for an outstanding job.

Affordable. Time efficient. Knowledgeable. AND friendly??? Name a place where you'll find all of…read morethat....you won't! The guys here took great care of me and my friend's computers. I needed an old Microsoft surface laptop battery replacement and my friend's needed a fan replacement for her old school hp computer. Matt (I think that was his name) did the research on which part they needed to order, got it in within a couple of days, worked on it and had it ready in the same day. And I didn't have to pay hundreds of dollars...???? You can't beat the value and service here. Cell phones, laptops, all your tech stuff. I would give them a try first

This place is a bust. Their website claims they can, and I quote, "handle any iPod repair that…read morecomes their way" alongside claiming they are iPod expert technicians. This is utterly false. When I showed up, the repairman looked up long enough to tell me that they don't fix iPods any more. When I responded that it claimed so on the website, he dismissed me saying, "yeah, well, the parts can be hard to get and can also be expensive" -- and I was just flabbergasted at the response. I walked away. Maybe he was not the Expert Technician the website claims they have who can repair ANY repair. For what it's worth, the technician did have at least three or four open iPhones that were being actively worked on out in the open at the cash register ... One thing is for sure, they do not work on any iPod repair issue. Ignore what their website says. What a bust.

I wanted to thank they young woman who installed my screen protector on my phone from another…read moreprovider. Courteous and efficient. And there was no charge.

Typical AT&T, they'll NEVER change. I had a 1 PM…read moreappointment. I walked in at 12:59 PM. There were 2 sales associates. One was helping a client, and one was on his phone. No one asked if I had an appointment, and there was no sign-in sheet, like I have seen at other AT&T store locations. At 1:10 PM the first sales associate helped the woman who was there before me, and fair enough. At 1:20 PM, after watching the second associate continue on his phone, which was likely work and not play, the first associate got up, and said he'd help when he was done with the woman he was helping. I said that was fine, and that I had a 1 PM appointment. He checked and said he did not see any appointment (I still have the email receipt showing I did have an appointment). He said he'd quickly help as soon as he could. At 1:30 PM a brand new client walked in, after waiting about 2 minutes, the second associate took that random walk-in, before my appointment, which was now 30 minutes late. At 1:40 PM I walked out. I'd like someone from AT&T to contact me, so I can tell them where to send me a check for my wasted time. I'd also like John Stankey to terminate himself as CEO. He has had 5 years to make things better. Stank-man does not deserve to run a Starbucks location, let alone AT&T. AT&T has stayed in the cellar in terms of customer service, attention to detail, and don't get me started on how I have to call in to their 800# 3-5 times a year to correct an invoice. They are CONSTANTLY over charging me, and I am regularly calling in to explain things to them, to then get the bill reduced, along with a promise that it won't happen again. BUT IT KEEPS HAPPENING! I have never, ever been to an AT&T retail store that was efficient and knew that they were doing. And AT&T in general is one of the most horribly run companies of its size.

I am in hell right now. Wait is long, no one is working and the one guy who works here and he let…read moresomeone cut in front of us fully knowing we've been waiting.

Switching from T-Mobile to AT&T was a huge mistake. We were…read morequoted a monthly rate -- but after two months, our bill was over $100 more than promised. When we brought it up, AT&T said they couldn't help us. At that point, we were already locked in. It's clear the reps only cared about making a sale and getting their commission, not about honesty or helping customers. Please be careful. Get everything in writing if you even consider AT&T -- and expect that once you sign, you're on your own. I wish we had known before getting stuck with a much higher bill.