I went to the mobile app site to try to set up my fiber, Internet, and crossover from Cox. I ended up connecting with a representative named Terrel C. He was amazing. I couldn't figure out how to upgrade to fiber on the website. So I logged on today to get the customer service number. I called and I was connected with Terrel and honestly he's the reason that I upgraded. He was pleasant and easy to talk with - while delivering exactly what I needed an information. He even helped me find a later install date as I'll be out of town. I can't recommend this gentleman enough. I wish he had an extension so that I could just channel all my friends changing to fiber to him. read more

Quality and value is not there like promised if someone comes around trying to have you switch with promises of better tower reception don't do it; Run you will end up helpless and in a way worse situation. blessings read more

AT&T Internet - You won't see this on ;most of the time will let you down at least one time a week - Internet Service Providers Near Me

Terrible. I've had more failures of this Internet than any other Internet I've ever had. So I try and talk to their customer service and they keep repeating the same things and running the same tests and have no idea of what to do. My speeds are so slow half the time the mouse cursor won't even move smoothly. I have better download speeds if I use my phone for a hotspot instead of my 1000 AT&T fiber optic Internet. I spent hours during the last two days waiting on hold so I can talk to somebody and then when I got them, they didn't know what they were doing. Today I was talking to somebody and they just cut me off on the chat and I didn't say anything rude. I mean, I might've been a little bit edgy, but I didn't use any rude words. Fortunately, if you've got their support, you might not have any problems but all I found was a way to increase my bill from $105 to 250. (by signing up for more expensive plan) I'm wondering if that has something to do with the failure of my modem speed. read more

Absolutely the worst experience we've ever had with a carrier; and that's saying a lot. We made the mistake of switching from Verizon to AT&T after speaking with a representative who, we later learned, was a third-party contractor. They overpromised on savings and promotions that have yet to materialize. We were told our phone balances from Verizon would be paid off, but AT&T has made that process nearly impossible; every bill we submit as proof gets rejected for arbitrary reasons. So far, we've spent over $1,200 in the first two months alone, with zero sign of the "savings" we were promised. This whole experience has been one headache after another, with no accountability and no resolution in sight. Do yourself a favor, stick with Verizon, T-Mobile, or even Cricket. AT&T has been nothing but a costly disappointment. read more

My internet has gone down a dozen times in the last week. I ran diagnostics and it said to make a field tech appointment. It was scheduled for this morning, but I never heard from the tech after 8 hours of waiting. I called in to report the lousy support and terrible customer service. The problem is still unresolved. read more

Service constantly is going down due to outages. It's absolutely unacceptable how frequently this is happening with their Fiber service. And then when the service outage happens, it takes out the smart home manager app. Finally, it is near impossible to reach a human. read more

AT&T Internet - Internet Service Providers Near Me

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I created a yelp account specifically to provide review of att internet air service. After years of being a customer I was specifically told by a manager that ATT is abandoning all of its non fiber internet service. So if you live in North County San Diego you should switch providers. read more

Greedy, overpriced company with poor service. Looking for another internet provider. Long waits on the phone. I hate this company . read more

Super slow internet tried to call and have them do something about it . Impossible to talk to someone . I've been a customer for over 10 years. ‍ called T-Moble and it was super easy and easy to communicate with . I did the speed test on both and was pissed I waited so long to switch read more

ATT tech unable to complete installation switching over to fiber Said that he was finished and it would turn on by itself in a couple hours that was Friday. I've been out Internet for 24 hours now and I will have to wait till Monday morning for a new tech who supposedly will fix it Poor poor tech support On hold for an hour to speak to tech-support tell me that a new tech would be here Monday to fix it... After telling me it was an area outage. So I don't understand what the hell is going on. I might switch to Cox cable read more

I just want to thank an ATT phone rep. Named Sara that helped me out, alot today...because their two outdoor employees trying to promote their "ATT Fiber", charged me for new internet account service(that will be refunded, ASAP...). I already have one. Thankfully, Ms. Sara fixed everything backed for me!! Bless her heart!! 11/20/24: And a BiG Thank YOU, too!! Mr. Denzel & Evan w/ATT Billing/Cancellation Internet customer service dept. crew members, y'all some MVP's. read more

My internet stopped working since yesterday. I called at&t at 3:30pm. It is now 5:30 pm, and I am still on hold. No internet and can't get through smh . This is the worst read more

Weakens randomly for days repeatedly with poor customer services help. Lame for sure.

Have had ATT Uverse service for 25+ years. Service I received yesterday and tech visit today was fantastic. Fixed the problem in about 30 minutes. Thank you David, service tech. read more

Their internet is slow and o have requested they cancel it and they have not! I keep getting billed for awful service!! They are a fraudulent company! They are aware of the subpar internet they are providing and not only continue to charge but continue to raise the prices!!! I have reached out to support on several occasions and they are either not available or act as if they aren't able to help!! Awful!! One star because minus 5 is not an option!!! read more

This is from my personal ATT INTERNET experience in Bankers Hill, CA area. Summary: For 5 months with ATT Internet is Customer Service on PHONE for my issue is TRASH, never able to resolved my issues. Customer service in STORE was great, however they too had to call customers service to attempt to resolve my situation. Not receiving DOWNLOAD SPEED we are paying for after 1st month. Switched from COX for a similar interest speed bundle deal with family phone plan. The ATT store rep sold us on great deal for decent internet. Upon setting up Internet they set up under an old account my wife had prior to our marriage therefore NO bundle deal. We are getting internet speed we are just paying full price. The solution was to put both phone and internet under same account, seemed easy. First phone call to customer service was about 1.5 hours with 10 min wait initially to get a rep. (Not a bad wait time). The ATT call center was not in America (which is no issue) but finding someone who UNDERSTOOD my problem was impossible. I was patient and thoroughly explained issue. But I was transferred like 5 times to different reps didn't understand my problem, put me on wait and while I waited PUSHed me to upgrade even after saying "NO". The last sales rep I said "NO" to upgrade to transferred me back to the beginning of the automated "welcome to att customer service". I hung up, waste of time. Next day I went into a Flagship store (not third party store) and the rep was extremely nice, reasonable, and understanding however they still had to call ATT Customer Service to resolve my issue. I sat with them for 1 hr In store for no one to answer. Great service and willingness to resolve issue. I called 2 more times on my own for about 1hr long phone calls for no solution just more sales reps after clearly stating my issue. On top of all this FLAWED customer service our internet speeds was extremely INCONSISTENT after 1st month (WEIRD huh). Paying for 200-300 download and receiving 10-50 down after 5pm. Can't stream anything. Never a noticable issue after 5 years with COX internet. Conclusion: ATT Internet SUCKS for my area and will switch back to COX Internet and switching phone as well. Cheaper isn't better with ATT. Call Centers are Trash. ATT needs to give Flagship stores more power to resolve problems. ATT LOST 4 customers. read more

Completely unreliable ! Don't let the cheap cost fool you. They are incompetent as a company . I was on a plan the the my would auto debit my account for monthly payments . They kept says I was not paying each month . And would shut my service down every month u til Ami manually called it to make a payment. Making it seem like I wasn't paying my bills. Then shut the equipments down twice and I had to turn it in and then wait for a new piece of equipment to be delivered and do the set up all over again. That happened 3 times and finally I said no more. And terminated my service with them. A big head ache this company read more

The high speed is great when working and it generally reliable What gets the service poor reviews is the corporate lying when it needs fixing You get texts saying it's being fixed and the team will restore service by a time but it's bullshit! i know where they need to be to fix the service i can see it from my house i know AT&T are lying, they haven't sent anyone they're not working to fix it and the date/time they give is worthless AT&T seem to have invested a lot of money on infrastructure intended to deceive when it could have been spent on resources intended to fix issues So the high speed service is generally ok but never forget it is delivered by a bunch of scumbags who have a deceit as their core cultural value read more

I'm writing this on my personal experience I just had with one of the representatives of this "Czar" of a company. A couple of months ago I had a pretty expensive internet bill when normally it's under one hundred dollars. Of course I called that day and was on the phone with the supervisor, over thirty minutes about the extra fees for two returned payments! This has been the only times this has happened so I payed my bill and thought the fees were set aside. Today I just got off the phone with a new representative because my bill was 129.00! She explained it was for return fees two months prior! I already had a thorough discussion about that with a supervisor that day. That the drafts were taken days later. I also said I have my bank accounts draft pdf I could verify that ATT took the drafts late! She once again says again like a robot, " How would you like to pay today?" "We take Visa, Mastercard,..blah, blah! This company only wants money for their fluttering service connection! I bought their highest bandwidth tier and tried their "Air" product(sucks!). This company and all other big name brands just want the money and charge excessive fees for no substantial evidence of improvements or advances! They don't care about consumers and how their service is going in their homes, offices! It's all about ,"Hurry Up and Pay Me!" read more

Signed up for utilities and was transferred to a high pressure sales person who conned me into signing up for AT&T. Told the salesman on numerous occasions I wanted to think about it. I should have hung up however due to many current hardships I became so stressed out. I gave all my personal information and got signed up. I thought it was a scam and spent several hours freaking out and unable to function. I called the number on the email and was told it was canceled but the email seemed like a scam too. Finally today I called AT&T directly. They had an hour wait! I get a call back it is supposedly legitimate and it has been cancelled. I can hardly understand the representative. He then turns around and tried to high pressure sell me back into their internet. He even went as wanting to put it into my husband's name since I didn't want it and his phone number! I couldn't get him off the phone until I finally just hung up!! He then had the nerve to call me back! I will never ever use AT&T because of this. Even if it's the last standing cell, internet, etc. Why SDGE is transferring their customers to these companies shame on them. They'll be getting a call and review over this too. Shame on both of you read more

AT&T deserves zero stars for their appalling customer service and utter incompetence. I submitted a simple change of address through their app, and instead of updating my address, they created an entirely new account. What followed was a nightmare. I spent over three hours on the phone trying to fix their mistake, only for them to ship my modem to the wrong address -- the very one I was trying to change. Cue another round of hours-long calls, including being put on hold for two hours and dealing with a callback where they immediately hung up. Eventually, they shipped the modem to the correct address, but it didn't end there. When I finally scheduled installation, there was an internet outage that delayed everything further. Weeks later, I thought the ordeal was over -- but then they inexplicably cancelled my internet. When I called to resolve it, I was told the change of address was never actually processed and that I'd need to call their sales team the next day. At this point, I've wasted over six hours of my time, endured constant headaches, and still have no internet. This is hands down the worst customer experience I've ever had. AT&T, do better. Or better yet, just don't. Avoid them at all costs. read more

Anything AT&T sucks. They ripped us off for phone services for years, Their cell service is unreliable. They ruined DirecTV. "Customer service" is not something they understand and likely never will. Why would anyone expect their internet service to be any better? read more

ZERO star, this company suck! my bill goes up every mont, the discount they promised wasn't applied, the employees are trained well to annoy & lie to customers. I usually don't get mad, but At& t got on my nerve. terrible customer service, canceling my plan. My account got scammed after I gave my debit card for auto pay. I am not sure if it is related to at but I never scammed before... anyways att will never get my new debit card info, ... no thank yo. I am out. read more

if you are thinking of going with ATT internet or VOIP service for your business you need to STOP and NOT even request ATT service, they have the absolute worst customer service in the industry and they are all from out of the country with accents that you will not even be able to understand, they are trained to be pleasant and it makes it even harder to like them, truly the worst i've ever experienced. if there was a negative star I would use it now, and for the customer serv. gentleman who put me on hold for over 3hrs, shove it!!! read more

Tech to install att fiber was no show TWICE! Tech did not show up despite multiple texts asking me to confirm the appt for the last 3 days. I also got a confirmation text the day of install appt and I confirmed to keep the appt. After waiting for 3 hours passed the appt time and multiple text confirmations, I called and was assured the tech was running late but will show up and notify me before he shows up. Another 2 hours later there nothing, and I had to call to find out he was no longer coming and did not bother to let me know. This was the reason I cancelled att uverse years ago, and will cancel it again as ATT service cannot be trusted, read more

Apparently they think it is OK to simply not turn up to install your internet and just tell you "sorry we're late, we don't know when we are coming". They will charge you if you aren't in and miss an appointment, but will not reinburse you for wasting their time, which makes their contract with you an unfair contract, which is actually illegal. read more

I would give less stars if I could. I should have gig internet. The AT&T that I am getting over 1300Mbps. In actuality my devices are constantly disconnecting and the internet drops service for the household almost daily. I was told by the AT&T rep that peak times don't matter because it's fiber. Now they are telling me that I need to buy more devices to compensate for the poor service. I was also convinced to switch to their mobile service. The initial conversation should lots of savings and a low transfer fee. In reality I had to pay $570. I asked many times for the exact amount I was told 370 for all lines and services. The mobile service is subpar. I left T-Mobile for this crap. If they didn't drain my finances I would have switched back to both previous services. read more

ZERO to AT&T phone service and internet. I do not recommend this company at all. Their customer service is horrible. The verification process is ineffective. They asked me questions of people I did not even know. At the end they would not complete my transfer request. Their service hours end at 7 p.m. Central time when I live in Pacific time. HORRIBLE SERVICE OVER THE PHONE. DO NOT GET THIS COMPANY. read more

I GET 0.23 MBPS THIS SHIT IS SO FUCKING GARBAGE, even if it was 5 dollars a year it's still too much to pay for this internet.

No please No! I can't believe how terrible AT&T is as an internet service provider. Cannot get a hold of them, service keeps dropping at home and instead of simply agreeing to update my router they tried to upgrade my plan. If it doesn't work than there isn't anything to upgrade! Are you gonna upgrade my bad experience to a worse experience?! I can't wait to change this to anyone else. read more

AT&T Internet - This is a picture of where their hyperlink takes me to request a new router. Notice how it has nothing to do with fixing my problem. - Internet Service Providers Near Me

AT&T needs to stop their lies!! They offer you like example an iPhone promising it will be free if you connect phone service , air internet with them and you will only pay $60.00 monthly... when your bill comes its no where close to $60.00 its over $100.00 dlls Aldo they claim they are not taking access customers anymore and its a big fat lie because they are still taking access customers and here is one of them!! read more

Unreliable. Constantly freezing and buffering. Having to reset streaming, TV, modem. Several outages have happened about 5:30 pm. Gone on from 6 hours up to over a day. I don't have the luxury of patiently waiting for reliable fiber optic. A sh**show forcsure. read more

Horrible DSL service, customer no service Lie about repair dates, Service down over 2 weeks at a time every 4 months they are not in the USA. Just stay away a total joke they just upsell only. Do not use At&t internet home or business zero stars one is too many. At@t better known as "The devil I know" read more

AT&T Internet - See that at&t red light no service 08/03/22 - Internet Service Providers Near Me

Recently, we ordered internet service through AT&T. Jeff, the tech, and Zola, the account manager, showed up. We made it perfectly clear that although we have our land-line with AT&T, we did NOT want it switched over to their new fiber optic modem. They both ASSURED US that would not happen. They gave us their personal numbers and asked us to call them directly if we had any problems! This morning, our landline is dead! We called to try to get the problem fixed, and so far, we've spoken to 7 different people, and none of them have been able to help. They all agree that there's no order to switch over the landline, but it is not working. The accounts manager, who was able to access our previous cell provider yesterday, is telling us they he can not access our AT&T account! Go figure... While the internet is fast and reliable and we did save money by switching our cell provider, their customer service completely sucks!! read more

was told I would be seen in 3 mins & was waiting an hour ... that should say it all ... horrible service

Although I am not usually prone to leave low ratings, unfortunately I cannot recommend the service or agent.

This is the absolute worst service ever HORRIBLE CUSTOMER SERVICE internet down for 4 days tech came out to house left wire cuttings everywhere inside my house and still nothing I have 2 brand new box's sitting here and Nothing not tv nothing at all AT&T REFUND MY MONEY AND COME PICK UP THIS TRASH BRING OUR JOBS BACK TO THE USA read more

AT&T Internet - Wiring left by tech DO BETTER AT&T - Internet Service Providers Near Me

Internet is down a lot. If you are a long-time customer and have a low price plan, repair time runs in the days to weeks. when the neighbors are home, the speed tanks. Not sure it's worth the price. read more

I tried two internet service the regular and the air both were not good. The customer service was bad when I cancelled the account and I had credit with them they told they refunded the money between 60-90days. read more

AT&T charged me $100 for no reason. A month ago, my internet suddenly stopped working. I called their customer care, and they said an expert would visit my apartment the next day to fix it. I asked if I needed to pay anything for the visit, and they assured me there would be no charge if it wasn't my fault. The next day, the expert visited and mentioned that my modem was faulty. He replaced it with a new one and clearly stated that this was not my fault. However, a month later, I received a $100 extra charge. When I inquired about it, I was told it was for the service of replacing the modem. I argued that I should not be charged for something I was not responsible for, but they said that there was no note indicating I was exempt from the charge. This explanation makes no sense! Additionally, the customer care representative was rude to me. I am appalled that a company like AT&T would make such an illegal charge to its customers. It's simply cheating. I will never recommend their services to anyone. read more