Val was amazing Went there in a high stress situation. She was understanding, professional, prompt and just so supportive. She was even great w my little guy. Nice to know there's still good people in the world. read more

Kole was extremely helpful and nice! He helped me set up my new phone and made sure I understood how to use it. He was very knowledgeable and patient with me. I will definitely be visiting this location again in the future! Thanks again for making this experience quick and easy! read more

Mikayla is a legend! She was wonderful and very patient. Give the woman a raise! She's a multitasking queen, and was effectively able to diffuse several frustrated customers who were having issues with their phones. Whatever you are paying her, it's not enough. read more

Sometimes the people are able to help and other times they grimace and say, "sorry". I've had multiple complaints with my service, they had no way to help repair my phone and I had to call the FCC to get some recent bogus charges reversed. Last time I came to this location, I asked the staff member to help me take the sim card out so I could move it from my broken phone to the working one. She said, "there's no sim card, looks like an e-Sim." I asked, "what's an e-Sim?" She told me what I could already deduce: "An electronic sim card." And then she looked at me funny and literally backed away, staring. I'd never felt so insulted by a staff member read more

Had to go to this Verizon because Carmel Mountain location the employees there are LAZY!!!! Sergio kept a loyal customer of 12 years from going to another carrier! read more

Went into the store to upgrade my phone and the rep was very helpful, offered me a better plan and I left the store with a new phone and thinking my bill would be the same. Somehow the rep added a new line to my account along with additional perks that I did not request (hotspot, mobile protection) and my new bill skyrocketed. Because I am on autopay I would not have noticed this for a while, but got a letter in the mail welcoming me to Verizon's Mobile Protection plan which keyed me into something being wrong. I looked at my bill and noticed the 3rd line. Had to spend 45+ minutes correcting it with Verizon on the phone on my day off. I understand that mistakes can happen but expect that employees handling customers are trained appropriately or someone more experienced is reviewing their work, especially when it has a financial impact on customers. I would love for this store to reimburse me for my time and trouble by offering a store gift card or something along those lines. read more

I upgraded 2 older iPhones to 15 and 15 max, the store couldn't take my old devices for some reason. Said I had to mail them back to Verizon directly. Mailed the devices back, provided a tracking number and Verizon still is trying to charger me $900 for the 2 old phones. It's been 2 months and Verizon still can't find the old devices. I'm upset with the Verizon warehouse and this store for not taking my old devices right away. read more

Literally worst service I've ever experienced. I will go out of my way to never return here. 10/19/24

The store said Verizon all over and when we asked to help with the phone the person Jaymill said he can't help as he is not Verizon rep and this is a different store. Extremely poor customer service and no manners at all. I have been with Verizon for 20 years and have never come across such bad service offered here. I do not recommend this particular store! Two thumbs down. If it's not Verizon they should not advertise as such. It's VICTRA as per their employee so should only be advertised like that. Don't give a bad name because of your poor service. read more

Network in 92131 area code poor, dropped calls, call were intermittently missed. After two and one half months and multiple complaints I changed wireless carriers. Verizon was dismissive of complaints.I filed FCC complaint which got their attention but no solution found. As a long term medical business customer and multiple failed customer service tech support attempts I gave up and left. View my previous posts if interested. read more

Biggest scam in the world. They charged me $885 for 3 screen protectors and 3 camera protectors. They took it out in front of us so we couldn't return it. They also let us set up the phones in the store... but charged us $40 each to do so without telling us. The service was incredibly rude and inappropriate. They were cussing every second, and told me that I was being stupid when I asked how much the phones would cost. They didn't even give me a receipt because they claimed they were "out of paper." Please do not go to this Verizon. I will never come back in my life. read more

The one time I needed help with a problem Andy Martinez came through and help me fast and with great customer Service. He a very professional employee with a passion to help people With my age I have had young employees at phone store have no patience with me . He has great Patient I strongly recommend to go talk to him if you're somebody that's embarrassed to ask a question . Thank you Elliot . read more

Just wanted a new iPhone not an upsale from a snotty condescending junior sales associate who was bothered that we interrupted him surfing social media and talking to his friends on the phone. The sales associate lied to us about the available deals and promotions. We were ready to spend big bucks immediately on a new phone but took our business somewhere else. read more

Terrible service here. The worker was very aggressive towards me for asking for help on a phone sim card replacement. He did not really offer any help actually and just told me to go to the actual Verizon store, which he did not want to give me the address to, or help locate where it is. Don't waste your time here. Been here a couple of times and always got redirected to somewhere else. read more

Bad experience, returned a gizmo watch here which was still on account for a month and was being charged for it on the bill. The store rep adonte tried to sell me a new iPhone with buy back on old iPhone and dint honor it when I went to pick up the new phone. Also the new phone I never picked up is also on my acct and I am being billed for it. Unbelievable mess. The store manager lance never gave me a call back to resolve the mid-quoted phone. The online customer service is not able to resolve things without consulting with the store, the store is not able to resolve the discrepancy without calling the online customer service. Overall very bad experience with Verizon in general. read more

My wife's SIM card died quite suddenly this morning. We are here in the Poway area for over a month far our Massachusetts home. My wife is a consultant and relies on her phone to maintain contact with her business associates. We were at the store when it opened at 10:00AM and were greeted by Andi. He checked out the SIM card, found it was defective, replaced it, and we were on our way with a fully functioning iPhone within a few minutes. Best of all...NO CHARGE! Andi was friendly, reassuring, and professional. We are thankful he was on duty this morning and was able to rectify the problem and send us on our way as very happy and satisfied customers. As is always the case, it's not the business that counts, it's the people who work there and represent the face of the company, and you, Andi, gave us great service and put us back in business. I only hope your employer values you as much as we do! read more

Andy was AMAZING! I asked so many questions and he answered all of them and was so polite! Excellent service!

Wow... super happy with this place. This past week my husband and I were shopping for a new provider. Lauren M. took care of us. What a gem Verizon has in her. Super helpful and knowledgeable about our specific needs and phone choices. Yes... we switched to Verizon. There costs have come down to make a comparable choice. I have to add Austin. He was there with her and was great as well. Cannot say enough about this duo. Thanks so much you two, for going above and beyond my expectations read more

This store is incredible. They really take their time to help you get the best deals possible and are extremely patient with a 66 year old man like I am. Stone and Rumteen gave me exceptional customer service. I will definitely be referring everyone to come to this location. New management ran by Stone. Amazing experience, keep it up boys! read more

Andy Martinez The handsome young man with glasses was great!!!! I Definitely recommend him!!

I'm only compelled to write this review due to an obnoxious cold call I just received from this store. I had a less than pleasant experience with them in the past when I ordered an iphone. They neglected to call me when the phone arrived (after saying they would) and it sat in the back room for two weeks. The reason I write this review today comes after just receiving a call that went like this, "Chad, I wanted to call and tell you that you're over paying on your account by about $20." I reply with, "Ok, how can I reduce that, you didn't give me any details." His response, "Oh, I can't tell you over the phone, you'll have to come into the store, but you should be saving about $20 because you're overpaying." This shady cold call to try and get me to come into the store to pitch some BS plan or service change was insulting. He COULD give me all the info I wanted over the phone, but these guys operate a shifty, unorganized store. I'm surprised they haven't gone out of business. Stay clear of this spot, and go to real Verizon corporate store; not some offshoot retailer. read more

My experience at GoWireless was nothing short of excellent. My family came in near to closing time with a difficult situation, and Anastacia went above and beyond to take care of us. She was knowledgeable and helpful, kind and patient. The customer service she brought was exceptional and I would definitely want to work with her again. I went in the doors stressed and left with peace of mind. Thank you Anastacia and GoWireless! My family and I plan to come back next week and upgrade another device. read more

This place has the worst customer service. The guy at the front desk refused to help me because I am a Verizon prepaid customer. Was rushing me out of the way to get to a customer buying some audio equipment. Could not provide info needed for services on my Verizon phone and refused to help. read more

Visited this store on Sunday (17 July 2022) looking for two Samsung smart phones. There were three customers ahead of us when we arrived at around 6 pm; the store closes at 7. Weise, the one gentleman on duty, showed great patience and courtesy with all customers. When he was able to work us in, he found the phones we were interested in, answered all our questions, all while keeping other customers happy. He showed the ability to explain and update our account, make our phones ready to use, demonstrate features we didn't know how to use, and expertly install screen protectors. He stayed at the store after hours to assure that all customers were served and happy. Nice job and we are happy with our two Galaxy phones the day after. read more

While the people at this location were kind and attentive, their hands were tied by Corporate. I recently had occasion to get a new phone and plan for a relative in Idaho. We went with T Mobile. She got on the Senior Plan for a real sweet deal, THEN, T Mobile told me that two lines for unlimited talk, text and DATA on their Senior plan was $70.00 a month. About half of what I am currently paying. Having been with Verizon for over 14 years, and at some times with a total of 5 lines, I wanted to see if they had a similar plan. I went into the store on Poway Rd and was informed by their representative, Gabreilla, that they did have a Sr. plan, but I was not eligible for it as we had our daughter on our plan. She assured me that if it was only my husband and I, we could have that plan, it was $80.00 a month. Worth $10.00 a month for me to stay with Verizon. I had my daughter get her own plan, went back into the store two of their employees helped me. We called the customer care center and talked with three people. No one could or would authorize that plan for me. The men at the store said they would have a GM look at it and their Store Manager, Lauren, would call me back. I waited two days and went into the store again, Lauren said that there was nothing she could do either. Again, this is after I had been told we were eligible for the Senior plan. So needless to say, I went right over to T-Mobile and got two lines, unlimited, talk, text and data for $70.00 a month. Verizon Managers need to be empowered to back up what their employees tell or offer people. Just think of the money I will save, over $800.00 a year. Not to mention Verizon gave up a loyal customer that had, at one time, 5 lines! Now, we are all with different carriers. By the way, we have not had one dropped call with T Mobile and I have been all over San Diego County! read more

Yelp should seriously make an option for 0 stars. This was the worst experience of my life. I found out why: this store is a Verizon RETAILER, not an actually Verizon store (corporate). I spent 45 minutes in there and they couldn't even get into the account. I gave them the phone #, pin # (and another possible pin #), last 4 digits of SSN, AND billing zip code, and it kept showing up as "invalid." The zip code was for the pin to be reset. But it still didn't work. I was going to make changes to the account and buy a new phone, but I just gave up and left. The girl said she couldn't override it, and the store manager wouldn't be able to override it either. I made a comment like "Isn't your internet supposed to be fast?" and she said "Our system was down the last couple of days so that's as fast as it's gonna get." Oh yeah so maybe that's why it's not working right now??! She should have told me they're a retailer and not freaking Verizon corporate. Then I wouldn't have wasted my time. Seriously, don't go here. Even if you have to wait longer at a real Verizon store, they pull up your account in a few seconds and all they needed from me was an ID to show that I was an account manager. (I ended up going to the store on Carmel Mtn Rd). At the end of my time there, she just said "there's nothing I can do about it. Have a nice day." FAIL. read more

At first, I was impressed with Jill's knowledge and professionalism. However, you've got to be smart, because she tries to talk you into things you don't need! Well, she talked me into purchasing an accessory that when I got home, I discovered that I really didn't need. There's an application for that on my phone! Of course, I returned it. I was upset to discover she was charging me $25, restocking fee! I hadn't even opened the box!!! They, I received a Verizon text that I had exceeded my data limit. How could that be? I went back to inquire how I could have used double the amount of data in just three days! Are you sitting down... when Jillian (Jill) downloaded my information from my old phone to my new one, she didn't used the WIFI!!!!!! I was charged for all that time and downloads!!!!!!!! She apparently couldn't remove/credit those extra charges. Buyer beware!!!! Don't trust them!!! I assure you that I won't go back!!!!!!!!!!!! read more

Great place. I arrived, had a short wait. My phone would not unlock and I couldn't get it. Benito, the manager, was working with someone else on their phone problem. In between talks with the tech's on the phone, he fixed my phone promptly. read more

Excellent staff, great customer service. They took time with me and were friendly, helpful and knowledgeable. I will be coming back this store for all my future Verizon needs! read more

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Just a note and many THANKS to Blake at the Verizon in Poway. He made my fiancée phone shopping experience a pleasure instead of a dreaded chore. His attitude,friendliness, attention to detail and helpfulness made Susan walk out smiling. It is nice to know some people care about helping the customer understand what is going on instead of just thinking of the next sale. Blake you are an asset to salespeople and the Verizon store where you work. You should be proud that you can make this type of impression on your customers. (Susan and Steve) read more

Watch out for the employee trying to sell you bundles that you really don't need to make commission. All the other stores I called said they never heard of buying a bundle just to buy the phone. Even called the Verizon customer services they said the same thing. Well it is what it is just watch out. read more

A Big Thanks to CJ he helped me out so much. Don't call Verizon go in and talk to someone. For the past couple of months we have been getting messages about "data over usage" and he was able to tell which phone was using the most (got that taken care Travis :) ) Anyways, CJ was able to give me a new plan with more data and still saving money. It's nice to know that companies still have Customer Service. read more

I had to upgrade my phone and I had a young man named Daniel that helped me and made my experience such a great one! Ive also had to go to this location for other needs, and I'm telling you, the people are so nice and helpful and making sure I had the best services for my own needs. They are just awesome! If you need anything I highly recommend this location and these lovely customer service people, even the manager was lovely. Thank you Verizon Family! read more

Benito was absolutely amazing! I worked where he bring in the daily deposits and i only asked him one simple question about verizon and he went the whole nine yards! He wrote down visually when he was there on paper and he txted me the other info as soon as he returned. We went back and forth for few days to get exactly what i wanted and his service was so great that my husband even said lets only go back to him if you wanna switch from sprint to verizon. I don't even live in this area and drove half hour to make sure his store gets the credit for all the time and effort he put in. Thanks BENITO LOPEZ for such great service! read more

If there were 6 stars I would have given it to them! Bonito and Austin were so very helpful with my screwed up phone bill. After trying to straighten it out :@ 3 other places, they managed to figure out a solution and stop my frustration!! Will definitely use them again!!!! read more

My sales person, Jonny was knowledgeable, pleasant and professional! It was a great experience! I called to see if they had a new iPhone X, since they did not have the phone I wanted in stock, he got one delivered the same day. When I arrived, the process was speedy. I really appreciate what they did for me, thank you! read more

I had such a rewarding and successful experience at the Poway Verizon store. I was helped by Johnny, and his manager cell, when I had to have my son's information transferred to a safe place and my information transferred to his phone. It was a delicate situation and I was met with courtesy and help and I am very grateful. Thank you so much for such great service for Verizon read more

This used to be a great store until recently. Today went in for simple help and questions. The girl that " helped" me was Very indifferent and more interested in her colleagues . Very disappointed. read more

Had fantastic service!! Guy was friendly and very knowledgeable. He answered all my questions and showed me how to work my new phone. Everyone should go to the POWAY store. read more

I have purchased 2 cell phones, 2 tablets and 2 Mifi units from Joseph at this location previously. My experience was so good that I didn't think of going anywhere else when it was time to replace our 2 cell phones. Unfortunately, Joseph is at the Ramona store now. Within a few minutes the disrespect I received from the young man at the counter caused me to turn and leave the building with no desire to ever return. My only regret is that I have to select a star to leave a review. read more