5 Stars Alyssa at AT&T Poway turned what could have been a frustrating trade-in into a smoother and less stressful, experience. Despite some minor complications with a name change and ID issues, she found solutions . I left with less anxiety than I came in with.... She knows the process so well you'd think she's in management. My guess is she is. Honestly, AT&T is probably doing better because of people like her. If you ever come across her in this store you'd be lucky. She's knowledgeable, helpful, doesn't overcomplicate things, and focuses on finding solutions not problems. She was also incredibly supportive with her coworker, Francisco, who wasn't as familiar with trade-in appraisals or legal name changes not reflected on your at&t account, etc., She let him handle parts of the process trade in processing while stepping in where needed, striking the perfect balance between guiding and leading. That kind of teamwork and professionalism really stood out. read more

AT&T Store - Mobile Phones Near Me - Poway, California

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This is the first time I'm leaving a review but I should have done it sooner. I will NEVER go to another AT&T store again, and I've been to a few. Every time I come here they help me solve whatever problem I have. Ben was an absolute delight. Knowledgeable, helpful, and friendly. I told him I was in a hurry, he quickly solved the issue I was having and I was on my way. read more

Ben was really helpful, he made the changes we needed to our phone carrier plan as smooth as possible. We walked out with the best deal possible. read more

Went in to upgrade my daughters phone. While the customer service was fine (hence the 2 stars), they automatically signed the phone up for a $17 insurance and the $10 next plan without asking or telling me. This shouldn't be allowed. It was not on any of my receipts. Terrible business practice. read more

I went into the store to turn in my trade in phone. Truth helped me and said she would email me a receipt for my trade in. Trusting her, I left the store. I checked my email after 30 minutes and I never received the receipt I was promised by Truth. I called the store and Christine said she would have Truth call me back in 10 minutes. As you can imagine, I did not receive a call from Truth. I called back and was told by Christine that they were too busy and Truth and Christine could not finish helping me. I expressed my frustration to Christine and asked her if she could assist me since I had been to the store waited 30 minutes to be helped, turned in my trade in but never received the receipt. She refused to help me because she was too busy, even though I hadn't been fully helped. Not sure if I'm going to get my receipt and I hope someone in corporate reads my review so my issue can get resolved. read more

Bryant and Hunter are the 2 guys who assisted me in upgrading my cellphone and phone plan. The customer service they gave to help get everything setup for me was above and beyond what I expected! This is why I will always come to this store for all my AT&T services. Thank you so much Bryant and Hunter for making what I thought was a hectic process so much easier. And thank you AT&T for keeping customer service your top priority! That is why I will always rely on AT&T for all my mobile, internet, and streaming needs! read more

Bryant was awesome! Helped with everything we needed and we in and out quickly and efficiently. Thanks Bryant!

Hunter helped me in my time of need he was amazing and knows what he doing i highly recommend this store!

Bryant was really helpful and kind as I navigated having to set up a new phone number. It's generally a quite environment.

Hunter was so helpful and quick to solve my phones problem. Haven't had great luck with AT&T so far but this experience exceeded my expectations! Thank you Hunter! read more

This is a hidden gem of a store. Instead of driving to Carmel Mtn or MiraMesa give this local place a try. Bryant is the manager and he helped my wife with her new iPhone. He set up everything for her in a short amount of time. We saved both time and money by using this local ATT store. Give them a try, you will be happy you did. read more

Hunter and Michelle are absolutely amazing! They proved they're rockstars and definitely know their company's worth. I did not come in to switch services but these two were like good cop good cop - I didn't make it easy for them but they convinced me to switch and ever since my service has been flawless. Definitely the best selection of phones and the value is much cheaper. Never going back to Verizon. Thanks, Michelle ;) read more

Great customer service! Helped me buy a new phone and open a new line! Ask for Bryant

Bryant Diaz (store manager) was extremely helpful moving over phone numbers from other service providers and helped in setting up new account. The Poway store team is very nice and friendly read more

The customer service my sister and I received on our visit to the Poway A&TT store on Poway rd was excellent. Christine was Very welcoming and knowledgeable and helpEd us with a new iPad for my sister. She and Bryant took the time to make sure with had the information we needed to make a good choice with a great value. thank you Christine and Bryant and all who work there. i highly recommend this location. thank you both my sister is very happy with the iPad I'll be back Ethel, Poway ca read more

Good and quick service. Friendly, helpful, and no pressure. A++. I would come here again.

Wonderful service from very friendly staff. I totally reccommend to stop in if you need help of any kind!

This store is so nice the manager Bryant helped me move all my stuff to my new phone and helped me put on the new pop socket I bought.

My guy Hunter helped me get my grandmother a new phone. He was polite when answering her many questions and made sure to get everything set up. Would recommend to anyone. read more

Bryant and Chrissy provided excellent customer service! I'm so grateful they were here today (on a Sunday) to help me. Thank you!

Bryant was a great help in assisting with my trade in, he was very nice and professional. I recommend coming to this location

Great service. Helpful and very friendly. Bryant was great. Would recommend to anyone.

I came into the Poway AT&T store to get help on a credit card.That was a credit and Bryan was very, very helpful and patient with me since I interrupted him twice and helped me follow through to get that done I appreciate the excellent customer service.Thank you read more

My experience at the ATT Store went very well. Bryant, the representative, was very helpful and knowledgeable about the phone and its features. He demonstrated other camera features which will be very useful for me. I am very happy with my purchase and thankful for his professionalism. read more

Hunter was super helpful in helping me set up my new iPhone and picking out the best accessories. He explained everything in terms I would understand and made the whole process really easy. Really great experience! read more

Great service. Hunter was very helpful with getting my parents' phones setup quickly.

I just wanted to give a shout out to Bryant for helping us out yesterday on Easter. I know he didn't have to be there that day, and there was a huge line of people, but he took care of each and every one of them graciously and courteously. Good luck on your studies! read more

Be aware!!!!! I came into this store to add two phone lines, I requested to add them to my existing internet account, they told me ok, and we agreed about the price. I trusted them, and a day after, I realized they had created a new account and changed the amount we decided about, and raised it They added for my insurance and a few more changes that I didn't agree about and didn't know about them until I called at&t customer service. I'm super disappointed. read more

Assistant Hunter helped me a lot with my account issue. Appreciate it a lot, and huge recommendations!!!

I stopped in a store with a couple of questions that were answered right away. Employee was helpful and kind.

Bryant was able to solve our problem in less than 5 minutes! What an awesome guy. Thanks so much.

Bryant and staff and team are amazing. Great customer service and friendly atmosphere!

I didn't know this location existed. But I am so happy I dud. Went there today. Staff very helpful. Especially Bryant. Highly recommend.

When I came into the store. I was immediately greeted by two young men and one of the two who's name funnily enough also hunter. lol. Sorted me out and sent me out better than when I came in! read more

Went in to look at the trade in value of three phones. Bryant was amazingly helpful. in a short amount of time we all walked out with new phones all set up. Personable , knowledgeable & friendly. Bryant has changed my mind about the retail store in Poway. read more

I am a long time AT&T customer. In theory this is an AT&T store and not an authorized resaler. I called. No answer. I drove to the store. Tried to purchase an I-phone 11. Was told that was not possible. They wanted to sign me up for a payment plan and then "allow" me to complete the purchase in 14 days by paying off the balance. Would not accept a complete purchase today. Not acceptable! Went to the Apple store and purchased a phone outright. Big benefit - the skill level of the Apple staff in transferring data and setting up the phone. This is the first time I have not purchased my phone from AT&T. Still an AT&T customer, just not at this store. read more

This is for ATT in general. Service was alright, but they made it really difficult to cancel service with them and during the process it cost me over $400. My business closed and for the past 3 months I've been calling ATT business to cancel service. The first couple months, no one answered the business department to help me with my issue. And then this last few weeks I finally get through to the business department and got a recording saying that the office is closed. Today finally I get through to someone and got my service cancelled. But what is really frustrating, I made a note of every time I called, and the agent I spoke with said his notes said I only called twice. (Once a week I spoke with them either by chat or phone). Example, Friday April 8th, I was on the phone with an agent for over an hour! No note was made for that encounter. And nothing mentioned about me trying to cancel an account that hasn't been used in months. This experience has turned me off from ATT. Which I used for both business and personal. read more

Just transferred to AT&T, had a great experience getting all my lines transferred over, they were fast and really knew what they needed to do took care of all the background stuff that goes on and made it a very enjoyable experience ! Felt like an actual person and not just another customer and the typical "upsale" kinda vibe you get in most phone stores. read more

Went in today and was treated like crap. I think his name was Tim. He has major attitude and was rude with every question we had. This guy is not cut out for customer service. We left after 5 minutes and went to another store. Hopefully a manager sees this and can find out who the employee is. This happened on Aug 12, 2021 at 11:30am. This guy will ruin this business, any business for that matter. read more

I came here to this store to do trading and setting up my new phone. Unfortunately, person who works there was on break until 3pm, he posted a note on the entrance door and locked. I waited patiently until 3pm hoping the person on duty will be back on time. 3:30pm when i left the area seeing no one came back! I think Poway store location needs to check their employees for having looong breaks. I have errands to do , i will not come back here anymore. Idk where they heck they went. read more