I was happy to learn the other day that this Griffin Ace Hardware store is again doing screen repairs and replacements. I had a number of screens repaired here years ago, and they do a great job for a good price. Service is always great. read more

Dear ACE Hardware: please leave your mysogeny at home. Me: XX DEGREE IN ENGINEERING, DEGREE IN MEDICINE, Boards in NUCLEAR MEDICINE. I needed ONE WASHER OF OD EQUAL TO OR LESS THAN THE OD, BUT LARGER THAN THE ID OF THE ALUMINUM TUBE I carried in. OD (washer) (less than or equal to) OD(tube) AND OD (washer) (greater than) ID(tube) ID (center hole of washer) (less than) OD (knot in "tent tube elastic"!!! Note: YELP does not allow algebraic symbols to be used in their reviews. Probably because their software team failed algebra. This is a standard construction "tent tube" system re-used for a display system, whereby the aluminum tubing supports a retractable display. There is a center elastic band similar to those used in tent systems. The washer will prevent the elastic band from retracting. The tube sits in a plastic receiver. English system washer sizes (which I already tried) are too large an OD. I found a metric size which worked perfectly. 99 cents. You decided to mansplain to me that my approach was all wrong. Why? Because I'm a 65 year old female wearing a pink blouse? Let me solve my own engineering problems please. Don't stand there and insist I explain myself to you because you are XY and clearly cannot grasp the solution I've already configured. I just need your hardware. I have no use for your lack of brains. read more

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Tony G is truly outstanding. I couldn't possibly be happier with my experience at Ace (my first time there). He went above and beyond to help us carefully select everything we needed, taking the time to make sure nothing was overlooked. Tony was incredibly helpful, thoughtful, and attentive throughout the entire process, and it was clear that he genuinely cared about getting things right for us. His knowledge, patience, and attention to detail made what could have been an overwhelming task feel easy. This level of service is rare, and Tony delivered without a doubt. We couldn't be more grateful for his help and will absolutely seek him out again and recommend others to seek out his help and expertise. Tony G, if you're reading this, THANK YOU SO MUCH. My boyfriend and I (the couple needing the hardware we were missing for our bed) were so touched by your kindness and support. read more

So helpful and polite. Love the staff here! They also offer a 10% military discount, so you don't have to go to the big chains to get it.

I used to like this store and frequent it. I felt like this was the luxury version of Home Depot. Today, when I went in, all I saw was poor customer service. Useless place. read more

This is a friendly shop, a much calmer experience than Home Depot or Lowe's, and even though they have a smaller total inventory of goods, they meet my needs frequently. Hardware, paints, cleaning supplies, and hoses are some of my more recent purchases. There's always someone close at hand to help you locate what you want, also available for advice that one might need. Parking is always easy and close, and they are located in a shopping center with many of my other stops, including banks, CVS, Ralph's, Jimbos, and a few restaurants. They also send me useful coupons on a fairly regular basis. read more

I went in today for wood filler and wall patch and wasn't sure exactly what I needed but it was all in one place and chuck made sure to come over and assist me with some questions I had on how to apply it, the prices were also great, got great service and choose ace hardware over Home Depot any day. I definitley recommend this store the lady at the register was also very nice and was quick at check out! read more

I absolutely love this place. Only Ace seems to know what the exact issues are of the local residents. What common fixtures and hardware are needed for repairs, etc. Compare that to the big hardware/lumber stores and they have next to nothing to repair, only new fixtures that they expect you to replace yours with. Ace let's me repair my house, not replace it bit by bit. Also, the staff are great. I've been going here for just long enough that I don't recall how long that's been. Mid 2000's? I'm surprised to see how much of the staff are the same people that have been helping me since day one but that's part of Ace's charm. They're a family store, run by families, for families. The strange part is they're smaller than Lowe's or Home Depot and yet have more of what I'm actually looking for. read more

'm a regular customer at this location. Today after I dropped about $200 on the counter to pay I had to pee. So I asked to use the restroom like I have many times. I was told they have closed the restroom for customer use due to shoplifting. What a slap in the face to regular customers. I'm a senior and when I have to go it's usually urgent. I can imagine other customers have gastrointestinal issues. I left all that stuff on the counter and told I was going to Home Depot. I also them I would never shop there again. Who ever came up with this policy is an idiot. Home Depot is right up the street and has way more selection and I can use the restroom;-/ read more

I went here to get multiple copies of 4 keys made. Nearly 20 minutes later, only one key made (2 copies) and a second key (which she said may or may not work). I recommend going elsewhere since there are plenty of places for cheaper and faster. I thought it was going to be quick so I had to pull the plug on getting the rest made. It was a waste of time since I end up having to go elsewhere AND to go back refund the one that didn't end up working. Lesson learned! read more

I was helped by a very nasty gentleman. I think his name was tony. He couldn't help me find a product that I ended up finding on my own. The store manager should know the store. I also heard him speak in a disrespectful manner to an employee and it made me extremely uncomfortable. The cashiers were very friendly and personable, and all the other staff. A nice young lady named majlinda came to check on me a lot, and that I appreciate. Your upper management needs some work though, and the prices are ridiculous for the treatment I received!! read more

I only think... How much am I going to spend this time? This place is easy. Regardless of the day, you can quickly get lost and wonder why you're still there. This location is well designed to get around and get lost... fantastic displays encourage you to linger. If you need something quick, odd or unique, they might have it. It's behaved pet friendly too! read more

Griffin Ace Hardware 4S Ranch - Hardware Stores Near Me - San Diego, California

Chuck was super friendly and helpful with paint sample matching! Everyone is kind and patient. Love their gift section too!!

This Ace store has always been nothing but helpful and amazing and has solved every single one of your issues we have ever been in for. Can someone please make Dewitt a part owner or something because that man is seriously SO NICE, SO HELPFUL, SO KNOWLEDGEABLE.... Like my bf and I joke that we hope Dewitt is working when we need something because he has single handled given us the advice, recommendation, tool, you name it 100/100 times. They always have what we need on stock, and the value is unmatched when you have the staff to answer all of your questions correctly. They are also all so nice.... When we go to Home Depot we never get any help and leave with 1,000 more questions. If we go to Ace we solve our problems first try. Thank you Dewitt! You are amazing! read more

Outstanding. Greeted at the door and directed to the aisle we needed. They have a good selection and are priced very reasonably.

This store is amazing, so clean and organized and the staff is extremely friendly. I was helped by Tony, and his service is next level! I can see why he is the manager, the guy was able to help and solve with my honey-do project with ease. Tony greeted me and was very polite and professional, hard to come across great service these days. Thank you Tony and Ace hardware! read more

Home Improvement 101 First time here and I needed to replace my toilet tank lever. I figured instead of going to Home Depot which was further from home, I'd come here instead since it's super close to me. I checked their website and found they carried replacement parts that I needed. Located at a shopping center near other restaurants, Ralphs, and my favs: Jimbo's !!! It's a one stop shop location for me !! Love that! Parking is plentiful and can be a hit or miss depending on the day/time. I didn't have a problem Tuesday afternoon. I was greeted right when I walked in and I loved how everything was open, clean, and easily categorized. I didn't have a problem locating the replacement part. There were a few options to choose from and a kind employee took the time to help me find the most compatible match. There were hardly any customers so I was in and out in 10 minutes. Stress-free and great customer service !! What more can you ask for ??? read more

Griffin Ace Hardware 4S Ranch - Hardware Stores Near Me - San Diego, California

I decided to shop at this store because I was under the assumption that they were customer service orientated. As most people know Home Depot or Loew' does not have that reputation. What a shocker for me, the sales rep Billy not only had limited to no viable knowledge, he was rude and not willing to help. This is a shame for a business in a small community to have such lack of respect for the individuals they serve. I will not go into any more detail, and certainly not shop there again. read more

A great place to find that one tool you're missing on a whim. If you don't want to drive all the way to Home Depot, then this is your place to visit. I've been here over a dozen times over the past 10 years that I've lived here. The staff are always friendly and eager to answer any questions. I'm glad that I haven't had to make any huge repairs or fixes. Be on the lookout in your mail, as this location tends to provide mailers that include discounts to minimum purchases. read more

Always warm professional service. High quality products. Much more pleasant shopping experience compared to the big box stores. Jeremy was very helpful in the cleaning equipment rental dept. read more

I love this Ace! They always have the most random things I need for a project, the people who work there are helpful, nice, and have wonderful insight. I was inspired to write a review today because of the exceptional service. Got in over my head on a project and needed some plexiglass in a weird size to sturdy it up. The associate helped me get the standard size. When I mentioned a plexiglass cutter, they said that they could show me, but would be happy to cut it to size for me. This saved me a good hour of trying to do it on my own (I don't have a lot resources for the larger jobs, lol.) Helpful and nice with access to the supplies I need, this store is my new go to. read more

I prefer not to get keys made at the big orange box. My gym is nearby, so I decided to give this place a shot. Parking at this busy shopping center is good, but not great. Came in and was greeted immediately. Told the lady that I needed a key and they dispatched someone back to the key counter right away. On my way to the back, I was impressed with the broad selection available. This place felt more like an OSH or a small home center than a mere hardware store. What I didn't see was lumber, but there was a whole lot of other stuff, even Yeti gear, if that's your thing. After my key was made, I asked the gentleman who made it for me if they had magnetic Hide-A-Key boxes. He suspected that they were in the Automotive aisle. Instead of gesturing in the general direction, he walked me over there and searched until he found it and handed it to me. Prices for both items were quite fair. When we were done, he encouraged me to join their loyalty club which provided me with 20% off most items in the store all weekend...sweet! Great service: just when you thought it was just about dead, it's alive and well here at Ace! So give these guys a shot the next time you're in the area, or even if you're not. Either way, the "right-sizing' of this place allows for less time walking and easy in and out. read more

I love this store! It has something for everyone- from a fabulous gift selection, cute gardening options, to tools and hardware. You'd have to work hard to not find something to take home. We first happened upon this store pre-pandemic when visiting family in the area. Well, we were back recently and had to stop by again. And, as a bonus, it's in a very nice shopping area with restaurants and other retail options. read more

The staff here are always willing to help customers find what they need and can give you advice on how to fix whatever you're trying to fix. I've had really great personalized advice from the staff on finding the right screws, getting a garden hose, picking the right watering can, getting central air filters, fixing car keys, etc. Prices are standard and comparable to other hardware stores. The friendly service is really what you get here. They're kid friendly too--if you have kids with you, have them look for the Golden Hammer. It's usually on one of the aisles in the store. When you go up front, if they can tell the cashier where it is, they can get a prize from the prize bin (usually a bouncy ball) ------------TL;DR------------ PROS: friendly staff that are willing to help you find anything CONS: none BOTTOM LINE: if you need help doing something around the house or need to replace a small screw or part to something, the staff here can help you out. If they don't have it, I'm sure they'd know where to go get it. read more

Ace Hardware is a great community partner and a really helpful staff. I want to thank the entire team but also Rome who has been extremely helpful ma y times. He's a pro and very kind as we try to figure out our auto or how products. read more

Griffin Ace Hardware 4S Ranch - Ace Griffin 4S Commons - Hardware Stores Near Me - San Diego, California

I've always preferred the locally owned and operated Ace over the larger hardware stores. I can almost always find what I need and the service is great. This is one of the better Ace locations. In fact, since the Ace in Carlsbad (off Avenida Encinas) closed, this is probably the best Ace in San Diego county. The staff is very knowledgeable. There is always someone in the store who will know something about the project you are working on. From DYI plumbing to selecting a power tool. If the first person doesn't know, they will find the local expert to help. This is a refreshing change from the other chain hardware stores where the staff almost never knows anything about the products and think that doing a Google search is the equivalent of helping. Maybe I don't have any unique hardware-type needs, because everything I have need for my projects I have found at this Ace. he one exception being a good air compressor. The location is a little hidden, around the corner from Ralphs. The one downside with this location is the long trek to the bathroom upstairs. read more

Limited selection of hardware/goods. No military discount for active duty service members in uniform. Just drive a little further to Home Depot to ensure you only make one trip. They have a much better selection, better prices and support our troops. read more

I would love to give Billy more than 5 stars but it won't allow us to....anyways Billy first welcome us as soon as we walked in and asked how can I help you.I said yes ,where are your butts located... lol...I'm sorry I mean bolts and nuts area..he laughed...its on isle 11...so went over there and there was so much to choose from that I thinking I'm going to be here for ever....not even a minute after Billy told us where to he should up to help...I gave him my matching bolt and ask do want a stainless steel or something else don't remember but I said stainless steel. He find the one I needed in seconds ...Billy went well beyond for us to make sure we got what we needed....THANK YOU AGAIN BILLY....you deserve more than 5 stars.. read more

Good store and very knowledgeable staff aswell I go to Rome a young man he knows exactly what I need every time lol but it's also in a good location so it's never too crazy busy!! read more

The best Ace store ever!! I went to the paint section to find a matching color from my old can today. Laurie helped me above and beyond. She took time making sure the new paint has the right color and even took back the mis-colored paint I got yesterday from a different Ace store. She is so professional and patient. I'll definitely come back to this store for more paint next time at weekends when she is here :) read more

Unlike big box retailers, where store associates avoid making eye contact with you lest you stop them to ask for help, the friendly professionals at Ace go out of their way to approach you and ask you what you need help finding. So refreshing. read more

Great place to visit. Staff is friendly and they offer a lot of different products. I found what I was looking for and then spend an additional 20 minutes walking around to see all they had to offer. It had been awhile since I was last in an Ace Hardware store. I forgot how much they have to offer. Place is very well organized. read more

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Everyone in here goes above and beyond to make your experience quick and efficient. I am so grateful for positive and knowledgeable people. I will most definitely come here over Home Depot or any other hardware store. Great Customer service is everything. read more

Excellent Customer Service! This is our first time here at this location. I was greeted outside, and they directed me to the aisle I needed to get to. I definitely recommend this location. read more

Dawn and Christina are just awesome! I had a Traeger issue and they were able to resolve it quick and painless. Thanks ladies! Brandon read more

Love this place. Customer service is on point! Whenever I go in here I feel absolutely seen, heard and taken care of as soon as I walk in.

I have been in this store many times and they always have a great start ready to help me in any number of projects. All the employees are very friendly and knowledgeable. I've gotten really great advice and project ideas from Jeremy in hardware and help with technical jobs from DeWitt in electrical. I would recommend this Ace location to anyone from a Contractor to a Home owner weekend warrior for all your home improvement or new construction needs. read more

Very helpful. Had exactly that I needed that the bigger stores did not. Super helpful staff. They find you instead of you walking around to find them. read more

Everyone in the store asks me if I need help when I'm there and that's customer service!!! It's a much better experience than roaming around Home Depot for an hour waiting to snag someone's attention if you have a question. If I can get it at Ace, it's my first choice. They may not have everything, but you'd be surprised how much this smaller store has to offer. Thumbs up the the staff that are always so friendly and eager to assist. read more

The best Ace store I have been so far. Not only they welcome the customers with coffee and pastries from Panera bread (complimentary), they have also a ver attentive customer service and the store is very spacious, clean and has my favorite section of trinkets, jewelry, nice soaps, and other small good looking goodies. We did not find a certain wire to make a crafts project but the associate recommended us to go to another different store in Escondido, not their own chain, where we surely could find what we needed. I think that is great customer service. read more

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