Our refrigerator broke and we desperately needed a new one. We live in a tract home and have a tiny…read morespace for a frig. Even the counter depth refrigerators stick out. Sammy was unbelievable in working with us and helping us measure and find the right frig for us. She was patient for 2 visits. Home Depot and Best Buy didn't even have someone in the kitchen section to help us. Not to mention she was VERY knowledgeable and does not work on commission so she was just genuine in wanting to help us. Very rare these days to be helped by someone who actually cares. Come to Pacific sales and ask for Sammy if you want someone to actually help you find the right appliance for you. Otherwise you'll be spinning in big box stores with no one around who can give you expertise in the right purchase. Based on her expertise we went with a side by side counter depth GE. We are really excited! Thank you Sammy!

TLDR: Nice until there is a problem. Consider purchasing elsewhere, or at a different location…read more We've came in here for years, ultimately buying our appliances at Costco due to no delivery or installation fees (highly recommend) and great price on warranties. This time we wanted an Over the Range Microwave. We came in on Saturday, selected an open box microwave which appeared practically new, and discussed with Robert all the accessories it would come with. Robert stated the only thing it wouldn't come with was the box and instructions. He advised us we could pickup the microwave on Tuesday after 3pm. Later that evening my husband sent him an email confirming all the accessories it would come with. Days later Robert replied with a thumbs up (see attached photo). On Tuesday morning, my husband received a text message from Pacific Sales advising him the item was ready for pickup. We arrived after 3:00 and were immediately told our item was not ready. No one appeared to have known about it. We were then told someone could get it ready for us. Prior to them doing that we wanted to ensure we were getting the accessories. This is when everything went downhill. We found out the microwave did not come with several essential accessories (the turntable roller guide, grease filters, and more) Mind you this item was listed as "good" which means all the essential accessories should have been included. The associate helping us went to get the manager so we could discuss the situation. Annallee, the "Experience Manager", arrived about 20 feet away from us immediately shouting that the open box comes with whatever you see. There was zero professionalism in the way she initially spoke to us. I was surprised we didn't even get a "Hello". When she finally arrived in front of us, with an upside down name tag, mind you, we explained the situation. Instead of offering a sincere apology, she said "I wouldn't buy it if it were me." FYI we were the only customers in the store during that time. It was dead inside. Quickly after this, we went to the front desk and requested a refund. No one seemed to care or try to rectify the situation. At the very least they could have changed the open box label to "fair" instead of "good" since it was missing essential accessories. At the end of the day I simply cannot see how all of this happened and no one seemed to care. There was little professionalism despite the store being empty. I have seen other similar negative reviews and encourage you to find a place that values you as a customer when something goes wrong.

We couldn't be more thrilled with our newly renovated master bathroom and powder room, and we…read morewholeheartedly recommend this company to anyone looking for an exceptional renovation experience! The entire process was wonderful from start to finish. Sean and Ismael were incredibly responsive, professional, and attentive to every detail. The quality of the workmanship was excellent, and it was clear that great care and pride went into every aspect of the project. One thing we especially appreciated was the communication. Every evening, we received a text outlining what would be worked on the following day, so we always knew what to expect and could plan accordingly. This level of communication and organization made the entire renovation process so much less stressful. Both bathrooms turned out beautifully, and we are thrilled with the finished results. The combination of outstanding craftsmanship, attention to detail, responsiveness, and consistent communication truly set this company apart. We would absolutely work with them again!

We had an amazing experience with Elements, Jorden's company! They transformed our backyard…read morebeautifully, and the results look absolutely perfect. We received four different quotes and Elements offered the best value by far. The entire project took about two weeks, and throughout the process everything was handled professionally, efficiently, and with great attention to detail. We are so happy with how everything turned out and we are highly recommend them to anyone looking to upgrade their outdoor space!

We replaced the bathroom vanities a few years ago and recently went back to Pure Cabinets for the…read morelong overdue kitchen remodel. Heidi, the owner, has vision of making things beautiful and she is very honest. We moved things around in the kitchen and her installation crew (led by Junior) was professional and accommodating. They paid attention to the details. We love the quality of the cabinets and designs, and the price is very reasonable. We would definitely recommend Pure Cabinets!

Heidi, her husband and the support staff at Pure Cabinets have helped us decide to go with Pure…read moreCabinets for our dream kitchen. I am glad I have the rule of checking out three places before deciding who to go with. Pure Cabinets has the best construction, most choices, it is a small business and has the best prices for the quality of cabinets. One thing you can do as a consumer is higher their installer because cabinets don't arrive complete and there are no instructions. Our installer Carlos was great! Also have your installer make sure you have everything you need for the look you want. Reorders take another month to receive on European Cabinets. McKenna is a great resource for configuring your layout and Jae will get you what you need to finish your project the way you want it. Thank you Pure Cabinets for making my dream kitchen alive!

What impressed me most was how thoughtfully the team used every inch of the space…read more They offered practical design ideas instead of simply choosing the most expensive options. Questions were answered clearly, and changes were handled without unnecessary complications. The finishes look clean, balanced, and built for everyday use. 3 Day Kitchen & Bath made the renovation feel far more manageable than I expected.

I honestly couldn't be HAPPIER with my new kitchen. The QUALITY of the work is AMAZING, but what…read morereally impressed me was how EASY 3 day Kitchen & Bath made the ENTIRE PROCESS. EVERYONE was so friendly, communicated well, & made sure I was happy EVERY step of the way! They paid attention to the little details that most companies overlook. They treated my home with RESPECT & CARE and for that, I am extremely grateful. My kitchen is now my DREAM KITCHEN! I can't get over how not only perfect it is, but how functional and intentional the space is now. IT IS PERFECT! It is refreshing to work with a company that actually DELIVERS WHAT IS PROMISED. I truly don't think my money could have gone to a better company. I recommend them to my friends and family. 3 day Kitchen & Bath, I just want to say THANK YOU for taking care of my home!

I couldn't be happier with the results of my recent remodel project! The entire experience was…read moreseamless from start to finish, thanks to an incredibly talented and professional team. My designer, Mary Jennings, listened closely to my vision and translated it into a beautiful, functional layout that exceeded my expectations. Once construction began, Project Manager Marcel Moore kept everything running like clockwork, ensuring the timeline stayed on track and keeping me updated every step of the way. The craftsmanship is top-tier. Construction Tech Isaias Sanchez laid a flawless foundation for the work, and Finish Carpenter Ben Hawes executed the detailed woodwork with absolute precision--his attention to detail is truly impressive. Additionally, Javier Madrigal, the electrician, was efficient, neat, and made sure all the lighting and electrical elements were perfectly placed and up to code. If you want a team that delivers high-quality work, communicates well, and respects your home, I highly recommend Mary, Marcel, Isaias, Ben, and Javier at Remodel Works Kitchen and Bath. I am already planning for my next project, and they will be who I choose. Thank you all so much!

UPDATE -- IN RESPONSE TO THE OWNER'S PUBLIC COMMENTS…read more George, your response unfortunately reinforces one of my central concerns about Remodel Works: rather than addressing legitimate complaints professionally, you appear more interested in arguing with customers and questioning their credibility. Let's begin with your claim that you called me and I didn't answer. That is categorically false. YOU personally assured me someone would call by the end of the day. I was specifically waiting for that call, which never came. That's precisely why I texted the project manager shortly after 5 p.m. Portraying me as someone who ignored a call and then demanded answers is simply untrue. Instead of acknowledging that missed commitment, you sent a condescending video criticizing me for contacting your employee after hours. You didn't introduce yourself or identify your position. I initially had no idea who was addressing me. Regarding the video, yes, I shortened it. I shared the portion specifically relevant to your manner of communicating with a customer. I never represented it as the entire video or a complete account of our remodeling dispute. The excerpt accurately reflects your words and tone. Suggesting I edited it to deceive people is speculation about my motives, not fact. Regarding signed drawings, they don't erase our detailed conversations and instructions. We specifically discussed clear glass and having the shower door open in EXACTLY the same location as before the original glass was removed. We even showed your project manager photographs of a shower at another property to clarify what we wanted. Nevertheless, your company installed a different, awkward configuration, with hinges positioned near the center of a large glass section. Other experienced contractors, including the professionals who corrected it, raised concerns about that arrangement and whether the glass was adequately supported. This wasn't simply buyer's remorse. The installation did not reflect what we expressly requested. And what about the cabinets? They arrived incorrectly and were installed incorrectly. Nobody from your company appeared to recognize the problem until I pointed it out. Where was the quality control? Despite these issues, your company would only correct the glass installation if we paid full retail price. We ultimately hired another contractor who corrected it for substantially LESS than you proposed charging us. You mention that nearly two years have passed. What does that have to do with the validity of our experience? Is a bathroom remodel only expected to last a year or two? Homeowners invest significant money expecting years of quality and durability. Time doesn't erase what happened. Your comments about my other reviews and honesty are equally irrelevant to the workmanship and service issues. And your sarcastic reference to my "Positive Vibes" shirt was especially disappointing. Having a positive outlook doesn't mean accepting poor workmanship, broken commitments, or disrespectful treatment. To me, positivity includes accountability, honesty, and respect. Mistakes happen in construction. What matters is how a company responds and whether it stands behind its work. In our experience, Remodel Works failed on both counts. Regardless of how you choose to respond, I believe anyone who reads this exchange can see why I described your approach as defensive and argumentative. Rather than acknowledge the problems and make them right, you've focused on attacking my credibility and insisting you're correct. I stand by my account, and I trust prospective customers to judge both the work described and your response for themselves.

Hiring a sub contractor I look for honesty, professional workmanship, respect of property and…read morecommunication. Benny and his team provided great cabinet restorations, on time and at price. Everyone was respectful, pleasant and hardworking. This team was a pleasure to work with. I highly recommend their services.

I couldn't be happier with the paint refinishing work done on my entire kitchen and bathroom…read morecabinets. The custom cabinet refinishing completely transformed the space and made everything look brand new. The quality of the workmanship and attention to detail were outstanding. Tony and Benny were professional, reliable, and a pleasure to work with from start to finish. They took the time to explain the process, answered all my questions, and made sure everything was done exactly the way I wanted. The finish is smooth, clean, and durable, and the colors came out perfect. If you are looking for high-quality cabinet paint refinishing for your kitchen or bathroom, I highly recommend Tony and Benny. Excellent service, great results, and fair pricing. I would definitely use them again and recommend them to anyone looking to upgrade their cabinets.

When we started, we only knew what we didn't like about our current kitchen. Like any major…read moreproject, we started by reaching out to a couple of vendors to get quotes, that's where we met Alon, the project manager for Lumina Builders. What immediately stood out to us was that he had ideas and solutions to address our pain points and make enhancements, we wouldn't have ever considered, and didn't just wait for us to tell him how we wanted things. He created a vision for us in that first quote visit. The other contractor we spoke to didn't provide any ideas just asked us how we wanted it. It was a very easy decision to go with Alon and Lumina Builders. Our project was estimated to take 2-3 months and ultimately took two and a half months to complete. We designed a brand new kitchen, addressing all of our concerns and adding a few recommendations from Alon to streamline some areas. They ripped everything out aside from the flooring and walls. We got brand new custom cabinets, custom lighting, and new countertops. Our fridge was moved to a new, more accessible area. Our sink was shifted down to align with the stove for continuity sake (never realized how much I hated it being in a corner previously). We had a new little cabinet built in our little breakfast nook area and we had an appliance garage built to house everything that took up counter space. Everything is so much brighter and more open and, even though we know the demensions are roughly the same, it feels so much wider. We are ecstatic with how everything came out. Alon is a genius. He was responsive to us throughout the project, checking in weekly to see how things were going, giving us peace of mind throughout this process, as first time remodelers. We were indecisive about the primary cabinet color (I was very worried we'd be stuck with something we didn't really like) but he worked with the cabinet makes to give us several samples to choose from. He was very patient with us. We LOVE how everything turned out! We'll definitely be using Lumina Builders for all of our future projects.

We had an excellent experience with Ben and his team from start to finish. Ben was extremely…read moreprofessional throughout the entire process, very patient, responsive, and always easy to communicate with. His team, Ali and his dad, were incredibly nice and professional as well. Their attention to detail was impressive, and they made sure everything was done properly and exactly how we wanted it. They worked very cleanly and left everything spotless when the job was finished. You can really tell they take pride in their work. Great quality, great communication, and an overall excellent experience. I highly recommend Ben and his team!

Thomas Leitner is the man. He is extremely knowledgeable,…read morebeyond helpful, and a pleasure to work with. From selecting slabs to perfect waterfall flows, everything turned out flawlessly. His guidance gave us complete confidence--Arizona Tile already had him in their database, which was very reassuring. Thomas also helped us elevate our fireplace project. What wasn't originally planned became a stunning modern feature thanks to a pristine remnant we found at his slab yard. If you work with Thomas, you don't have to worry about a thing. He's a phenomenal communicator--always checking in, calling, and texting. Truly exceptional.

Tom kept changing his time to show up. Then when we let him into the house an hour early while we…read morewere at lunch he didn't wait for us to review the project. Then when we politely informed him we had hired someone else partially because they were $100 cheaper, Tom wrote back "100.00. OK" He literally wrote that. Very rude and disrespectful Would NOT recommend.

Heather Moe is an exceptional designer!! She is very professional, extremely talented, and a…read morepleasure to work with! My home was gutted due to mold. Floors were down to cement and walls to studs. I had no bathrooms and no kitchen. Heather worked with me to choose paint, tiles, carpet, cabinets, countertops, light fixtures . . . and everything needed to put my home back together again. The results were more beautiful than I could have imagined. I am very grateful to Heather every day for the beauty of my home that I enjoy. Thanks to Heather my home is my place of peace.

Heather came to my home on January 10, 2025 to measure the laundry room and sketch a preliminary…read moreapproach. Two weeks later, I left messages for both Heather and her operations assistant but did not hear back. Reached out again some time later, and was told they were waiting on one supplier quote. Never heard from them again. It is now May 17. I prefer to use Escondido suppliers whenever possible, and the Design Moe office is less than a mile walk from my house. This experience has been disappointing, and the lack of communication was the worst part. If a $15K laundry room was too small of a job, or Design Moe had too much work in the queue, I would have accepted that. But ghosting potential new clients is not a way to run a business.

Our refrigerator started having issues with the ice maker after a planned outage by SDG&E…read more Jeremy came today, took everything apart, found water had seeped into the ice maker circuitry and in less than 30 minutes, had put everything back together. The B&B techs are always so knowledgeable and informative. We continue to trust all our appliances to B&B ! Thanks for your continued excellent customer service.

Being in the area on Wednesday, October 21, we stopped in to ask a question about our Speed Queen…read morewasher purchased a few years ago from B&B. If we had been new customers, we would have left and not come back. We've been greeted before with warm respect and quick responses. The apathy & disengagement we were met with was a shock. Sean had difficulty taking his eyes off his 2 computer screens after stating our washer was outside of warranty, did not establish eye contact & my husband walked out. I stayed until being told to call back the next day to talk to a service tech. This is not the service I am familiar with at B&B. Your company is by far above the big box stores but this incident was a shock. I understand bad days and perhaps this is just that. To have this as the face of B&B is a sad representation of what brought us there originally; kind professionals interested in investing in long-time customers. Very disappointing to come away feeling like we annoyed Sean or were somehow a nuisance.