Ricardo Medina, the business account manager, is awesome and was able to help me resolve my issues with my business account. Terrific at his job and I appreciate the high level of service. Kevin read more

Depending on the day, your experience here can vary wildly. One sales associate printed out quotes and assured us they wouldn't expire for over a week. When we returned (2 days later), that employee was on vacation, and a new salesperson initially refused to honor the same deal. After some back-and-forth, they eventually matched it, only to then try to upsell us by adding another line. We were initially told there would be a minimal increase and when the quote came out it was triple the cost! In the end, we were told the original offer was no longer available and that we'd have to pay full price, with a pitch about why it was still a "good deal." After the manager came out to say the manager on the other deal was wrong as was the associate but that we should be thankful they caught it now...we had enough. Overall, the process felt disorganized and unprofessional, with employees seemingly not aligned and customers caught in the middle. We ended up wasting hours here. I'd recommend avoiding this place. read more

My experience was AMAZING.!!!!!! Stephon is so knowledgeable and educated about all the products I was interested in. Verizon NEEDS more employees like Stephon. His personality is infectiously happy. I would recommend seeing Stephon for any of your Verizon needs. WAY TO GO STEPHON!!!!!!!!!A++++++++ read more

Verizon - New iwatch ultra 3 - Mobile Phones Near Me - San Diego, California

After spending 6+ hours on the phone with Verizon service over two days, I was told that I needed to go into the actual store to activate my son's Apple Watch. I'm not sure what happened, but it became a very complicated situation to activate his watch. I am so incredibly grateful that I got Tage as my sales associate when I went into the store. He was calm, patient and more than anything, he was smart & knowledgeable. After an hour and a half of several attempts, we kept coming back to the same place with no success. Most associates would've given up by now, but he was willing to try a little bit harder because he saw how much I needed to get this done and I was also calm and patient. He thought outside the box and his hard work paid off. His final I'll try was a total success and I couldn't be more happy. He's a rockstar and this location is so lucky to have him. Could not recommend this location and especially Tage for his knowledge and patience. Thanks for turning this tough situation around for me and my kiddo! Forever grateful! read more

The store is not taking calls. It says that they are monitoring calls, and asks if you were calling about the number you were calling from. Then it disconnects you after about 10 seconds. read more

So I just received my bill and was in fact charged for the "free new line." My brother previously worked for a Verizon Authorized Retailer store and said this is called "getting slammed" - a term in the cellular phone business that refers to a representative saying one thing so they can make the sale and the store can meet their monthly goals. Then when the customer is in fact charged for whatever they were told is free, and they contact Verizon Customer Service to cancel the extra line, the rep and store still get credit for the extra line sale. I guess that is what happened to me, I'm extremely disappointed to say the least. Buyer beware. read more

Complete and under nightmare of service. Switched to Verizon after 20+ years with T-Mobile and I regret it. I have filed a complaint with the FCC. The absolute worse service you can imagine. Ricardo Medina was our business manager and he was completely unhelpful. Six weeks in to having the service and we still cannot access our business account. I see why Verizon has a 2.5 out of 5 (F) rating. read more

the store in Parkway Plaza is the best store anywhere!! Moe, Hanan, Ray, Pietro are very nice, professional, and knowledgeable! read more

Went in earlier today with my lady to upgrade my phone for and IPhone 17 Pro Max. One the sales rep Brandon did a fine job helping me out from start to finished with upgrading to my new phone. Dialing in numbers with costs and getting a direct number to call to service rep to deactivate my other account with my watch He even took my lady and I bantering with a grain of salt. Great kid with a great attitude. Thanks Brandon you get my approval to your store manager for a pay raise HAHAHA!! Keep up the professionalism while still maintaining a good attitude!! Again thanks Brandon!! read more

Unbelievable they get you to come into their store and tell you 15 minutes and after two hours still no one waits on you. It's like everyone's going in slow motion no communication and then he finally tells you that you're next and the guy goes in the back room for 20 more minutes. These guys need to go to communication class actually address somebody maybe give them water for waiting two hours with no one saying a word to them or find another job. read more

This is my third time stopping by at Verizon at Carmel Mountain location. The first two times my experience was not pleasant. But this time I really appreciate the pleasant assistance from associate named Cyrus. I purchased my phone and Verizon phone line through the third party BestBuy but unfortunately I had to move to a location that doesn't have Verizon service and therefore I had to cancel the service. I appreciate the pleasant gesture and help with Cyrus although he didn't benefit from seeing a customer like me but he helped me pleasantly. read more

We always seem to get so lucky when we come in for any issues. They do a wonderful job at going above and beyond on any matters that customer service seem to not understand. This location is not only clean and welcoming, but their staff always aims to make sure customers are happy. read more

I began to have some issues with my phone and needed to upgrade the phone quickly and the day of. One of the representatives Gabe was very nice, fast, knowledgeable, and helpful and I was able to receive the phone right away. read more

DISHONEST LIARS! Sales rep Stephon and manager Gabe repeatedly lie until you give up. I upgraded a phone on an existing line in the store. They encouraged me to add a new line I didn't need to get a discount on the phone. They promised that the new line would be free for three years because they will apply a promotional discount. When I checked the bill a month later, there was no discount. I went back to the store, and they said the discount would appear on the next bill. I waited another month; still no discount. I went to the store again and they told me to wait until the next bill while they submit a promotion correction application. I waited another month and still no discount. They wouldn't confirm that they submitted the promotion correction application. Then, they claimed such a promotion never existed, essentially calling me a liar. They promised again to submit the promotion correction application, then they stopped communicating entirely. They upsell for their commission and then lie and delay. These people are crooks. Check other reviews from customers who were victims of the same tactic. Don't buy anything from this store. read more

Rude AF Customer service no wonder they keep losing people so I went in to ask him about my account and what's going on with my account as it was recently changed and he told me to call Customer service and I said you know Customer service it's like two hours. are you guys able to call for me so we don't do that That's a waste of their time TF. read more

People who have chosen to read this review just know it's being written by a caveman on his way to Hong Kong. It's a very special trip and I must've asked 100 questions irritating questions they get daily yet who served me was confident, , delicate and compassionate. The first person I met was astonishing. Now, if you find him, you will have the kind of experience due his moral fiber so I will tell how to find him. He looks like a movie star and is built like a professional athlete. Like he was straight out of the movie 300. His name is ZACH and he took me from idiot to expert in 15 minutes. I asked to speak to the manager so I could tell him what a good job he had done and he said "I am the manager". That makes complete sense and also explains why he is the youngest Verizon manager in all of Southern California. The man looks like a Greek God, yet displays the communication skills of a seasoned orator with the tone that a loving father would have when his kid begins asking idiot questions like me right now. Look, every great leader has a right hand man to delegate to when other idiots walk through the door. Apparently, there is an abundance abundance these days. Nevertheles, I said please don't leave me. He said I'm in good hands with Cesar. I took a glance and noticed that he is also athletic, but I wouldn't describe him as a movie star look, I would say more of a rockstar look. Imagine Tommy Lee from Mötley Crüe meets the lead singer of REO Speedwagon. Something like that but better. The right hand man has a presence and has chosen to put down the guitar to make a career to support his true love. He told me a man's gotta do what a man's gotta do. I believe Zach has influenced him to think about his career..... Man sharpens man as the good book states. I know Zach will most likely be district manager in a year or two.... five years tops ,and I believe Cesar's gonna be the new manager when that happens. (His to lose). Choice. I was inspired by his story but I told him don't you ever put down that guitar. Then he smiled and started singing what was playing on the radio....damn he sang as he served me with attention to the importance of why I came in yet also entertained simultaneously. Apparently, you don't have to tour the world to be a rockstar. He's being a rockstar selling technology. Cesar put that Mojo vibe in the air that lifted my spirits. At that moment of inspiration I said give me the best money could buy.... If you ever get the opportunity to be assisted by either of Zach or Cesar you will know why I took time to do the right thing and publicly express greatness when it happens. Real men are tired of complainer babies whining talking, but no action. I walked out of Verizon for the first time in a long time hopeful with the future of this great country. Young men of character teaming up to make the American dream work. In conclusion, I'm no longer a caveman when I arrive at Hong Kong. I will be confident with my vibe and like Cesar, I gave up my guitar dream, but I realize that the job that I do have .....I too can be a rockstar and serve what's in front of me with an uplifting, compassionate vibe of action. America was built and sustained by young men like Zach and Cesar. Anyone who studie history knows this secret of success. You could say I thought America was going down the toilet 20 minutes earlier. Now, I'm walking out of Verizon like I'm playing a fabulous famous solo ....like "one of these nights" by The Eagles. It's all about to feel and making it tasty. What you remember as you reflect upon your experiences as you move through life the way people make you feel. They didn't have to go the extra mile to teach me about technology, that was bonus. There are people who do the teaching part, yet make you feel a little uncomfortable with subtle passive aggression and condescending energy. It's a vibe, it's a feel, just because people don't say what they are thinking, we can feel the truth that they just wanna go home and be done with you as a customer. The store was closed now 30 minutes but completed the job throughly. I walked out the door on my way to Hong Kong like I'm a member of the Eagles about to do the solo from one of these nights... how about one of these nights you come check out the future of America and their name is Zach and Cesar! One person really does make a difference. However, when you have the good fortune to find two.....any dream will live to see and feel it's manifestation. read more

Carmel mountain Verizon store is just interested in making sales. It you have a problem after the sale they are not Interested in helping.

I want to give a shout out for outstanding customer service from Milaad Samadi. He facilitated two phone upgrades for our family last week. He was helpful, knowledgeable, patient, and friendly throughout the original visit/purchase and during two follow-ups to help address some special circumstances. Milaad was exceptional at every step. read more

Great experience getting and setting up a new phone. Employee who was helping me was kind, friendly and very knowledgeable. Everything went smoothly and I'll be back to this location in the future. read more

God help us. When you walk into this Verizon store, I feel I have lost years off of my life dealing with the incompetence of their workers. Even when you make an appointment, you are waiting at least 10-15 mins before someone helps you. They also don't allow you to come sooner than 15 mins of your scheduled time because "our workers are busy helping other customers". Yet, when I walked in earlier, there were at least 2 reps just standing around not helping anyone. In fact, they were chatting about their weekend. So, why couldn't I be seen earlier? Clearly they are inefficient and do not care about customer service. Everything move so slow here, even when you know exactly which phone you want. The rep, Michael, who helped me was frustratingly slow and rude. He kept going to the back room "to check on something" and would be gone for 10-15 mins at a time. WTF? When he went to go get the phone I requested, again, he was gone for 10-15 mins. When he went to go print the bill, it was another 10 mins. There's no way it should take him that long to locate a product or print something off of the computer. Even though I told him right from the start what I wanted, I ended up staying at the store for over an hour. Then when you ask him questions, he deflects, doesn't answer, or just stares at you in a creepy way. Also beware, they add a "protection plan" without telling you and only when you point out you don't want that, they say it's optional and you can remove it anytime. They also don't help assist with starting your new phone or transferring your data. You have to do it all by yourself and call the ridiculous Verizon customer service line if you run into any problems. And when I asked about the kit to return my current phone for the trade in, they ran out of boxes and the rep Michael had the audacity to tell me to go buy one when they are supposed to supply the box and the return label. When I asked if I could come back another day for the box, he said "No." This is a warning for all Verizon customers. Enter this store at your own risk. read more

Would use a zero if I could! DO NOT BUY INTERNET from them. They LIE! Put the internet under an old address so they could stick me and make their bonus! Verizon knows what they are doing- just sell it they won't figure it out and if they do we will play dumb or revert to a "contract" filled with lies. Can't wait for competition to take them out! read more

Poor customer service, Been with them for 15 years Loren Gilmore is a rude, manager. Watched her turn away 2 customers and ignore my concerns. Time to switch providers... read more

Been with Verizon for12 years went to upgrade my phone and was helped by John only positive thing about this store? Was kind of nervous because I saw the 3.7 rating out of 5? Had to come back to transfer apps from my Android to the new iPhone 16 pro because of issues with apple iCloud came back hoping John was in to complete the transfer wasn't in of course and had 3 employees in front doing nothing so I explained my situation and was told they had to charge me to do the transfer I explained to them that I purchased the phone at this store and John was gonna do it for me when I bought the phone but had issues and had to come back! Had to go to another Verizon in Poway and Sergio kindly helped me do the transfer. Sergio in Poway kept a loyal customer of 12 years! The Carmel Mt location should be given a 1 star rating. I'm a retired Law Enforcement officer and I will let ALL my First Responder family know NEVER go to the Mount Carmel Verizon for ANYTHING!!!! read more

The people who work here don't even know their stuff. They gave us completely incorrect information that ended up screwing us later, and also pressured us into upgrading when we were on the fence. Never again am I going to a Verizon store, especially this one. read more

This a GREAT Verizon store. I lost my phone, the phone was off and I had problems with the Asurian claim. Verizon customer service suggested I go to the store. Pedro and John were SUPERB. They both went more than an extra mile to help me get the problem resolved and the claim filed. NO I didn't find anyone "cold" towards customers. Just people who were trying to help me. I did a review in 2022 about how great this store is. Too bad I can't it -- and Pedro and John -- more than five stars. HIGHLY RECOMMENDED. read more

Me and my husband came in originally and worked with Donna. Which she was great. We unfortunately couldn't finish due to my husband's ID being expired. So we got his temporary the following day and came back. We were met with another employee, I didn't catch his name. Tall, slim, combover. Not pleasant at all. Condescending tone the entire time. Told us rudely it wouldn't work with the temporary and kept saying "nope" and not explaining further why. We went to the Verizon in Mission Valley. They were able to switch me from AT&T and upgrade my phone and put us on the same plan. as we asked with the temporary. read more

John was amazing! He was so helpful, kind, and patient with helping my mom with her phone. He is the epitome of great customer service. Your store is so fortunate to have him! Unfortunately, we had to deal with another associate after John and it was a complete 180. He was condescending, rude, and argumentative towards us. He seemed annoyed to help us after purchasing a new $700 phone! I left the store feeling absolutely horrible and frustrated that someone would talk to my elderly mom & myself like that. In short, ask for John if you want to be treated with any sort of respect and you want assistance. If it weren't for John, we would've left Verizon and changed to a different cellular company. read more

I called 611 and bought two iPhones, but my bad luck the pick up was at this location. I have to drive from Santee all the way to Carmel Monte Road to pick up my phones the manager is white lady about 6 feet tall heavyweight. She is so rude she wouldn't help me to get my phones and she said come back tomorrow. Also, I explained to her very clearly that I drove all the way from Santee to get here to pick up the phone. She insist come back tomorrow we closing soon. I told her I'm gonna call 611 and make a complaint she told me "I don't care. There are not my bosses. They cannot tell me what to do. You just wasting time by staying here talking to me. I told you to come back tomorrow. Not recommend this location for anybody and you can tell from their reviews. They are sucks. read more

Went in regarding concerns about upcoming changes in my billing (after having poor experience with 611). Employee was happy to offer me several upgrades on my account but didn't address my billing issue AND changed my plan WITHOUT my consent!!! Unacceptable. Didn't explain the new plan to me, even with me asking several questions. read more

Follow up to my Verizon posts. Received a commuter text message from Verizon saying Verizon has not been able to reach me. I found this curious since my iPhone is on Verizon network. If Verizon can not call me this seemed ironic? I checked voice mail no Verizon message was recorded? I texted responded to Verizon pointing out I should be easily phoned. Why did I not call Verizon again to respond? Getting subjected to an AI computer loop again and again is a waste of time and has NEVER solved my communication Verizon issue. read more

From an iPhone 6S to an iPhone 11 Pro yeah baby !!! Major upgrade right hurrr. This review is long overdue! Verizon offered an amazing deal for the iPhone 11 so I had to take advantage of it ! This was definitely the time to do it. Needed to keep up with the times. Located in the Carmel Mountain plaza near other restaurants and department stores. They have plenty of parking available. This location was quite busy post-holiday, which was understandable. I recommend scheduling an appointment ahead of time, but we decided to walk-in and was informed it would be a 30-45 minute wait. No rush so we decided to hangout and browse the store. The Verizon Specialist was able to get to us within the promised time and we were able to purchase our iPhones through online order/delivery since they literally sold out in store ! Cray ! Fortunately, we were able to sign-off on our iPhones to ensure secure delivery. I forgot the name of the employee, but he was very proactive, professional, and friendly. He answered all our questions and concerns and made the process effortless and stress-free. No shady business here. We received our new iPhones within a week and she's a beauty ! Overall, I am satisfied with the customer service. read more

Watch it here. Went for an upgrade trade-in and when we were done with the transaction they said I didn't need to turn the old phone in. It wasn't until I got home that I saw the added a line to get the upgraded phone!!! NOT what I asked for. Scammers read more

With 5g coming it was time to get a new phone . For people my age it's not fun it's a big bag of new problems .. The nicest man named John helped me get a phone that was good for my budget . He has the patience of a saint he took the time to move me out of my old phone and move me into my new one. He never made me feel dum or old he didn't rush or show impatient like I've experienced in the past with other sales Associates. If you need help ask for John Thank you so much Gino -- read more

Worst store ever. Came here twice to upgrade my wife's phone. Both times we came over 1:39 minutes before they close and they told us they are too busy to help us. Mind you there's 3 customers in the whole store with 2-3 workers... we have a newborn and took us a lot to make time to come here. My wife has been a customer for 20 years (not me thank god) T-Mobile would never do this. At least it make sense they are the only store with phones in stock.. (hint: they refuse to do their job and work) Stay clear your wasting your time!!! read more

Overall...struggling on a 2 or 3 star rating but gave them a 2. Honestly...didn't feel welcome by the staff. I was in the store during the Pandemic a few months ago and they had protocols in place to keep ppl moving in and out of the store. You would think things would be different today. Most retailers want ppl to linger but not this place. Happy that they took me without an appointment. Saw them literally turn someone else away that didn't have an appt and the store was empty (for at least 20 minutes before I left). In the end, I was able to get the things done that I needed. So, I was going to rate them with a 3 for offering an average service experience - nothing bad but nothing great either. However, I gave them a 2 because, in the rush to get me out of the store, the new phone case that I bought with my new phone didn't fit. If there was good (or great) service...they would/ should have caught it). Now, I have to go back to the store and exchange the case. So, they get a 2. read more

Worse. Experience! Don't go here. The customer rep lied to us through his teeth. He had to offer the phones online because they were on back order, fine. He ordered the phone that was in stock online as well so we did not get charged right away, lie number 1. The first phone shipped immediately and they activated it and started charging us. The the other four phones were supposedly flagged for fraud and not sent. So I called customer care. I spent FOUR HOURS on customer care call only to be hung up on, lied to (wouldn't send us to their supervisor) and told we could only handle this is the store where we bought it. Annoying. Fraud tells us there is no hold so we were left with absolutely no answers. Make an appointment, go to the store and low and behold we are told they cannot help us because we made the order "online". We explain that the sales guy ordered online because it was on back order, but again we were told we would have to call customer care. They did not care at all that we had already spent four hours on the phone only to be told they couldn't help us. We ordered 10/25, it was October 7th when we went in. We were also give a $200 bill on the iPhone 14 that arrived and was still in its packaging, so we decided since the customer care in store and online was horrendous as new clients, we might as well cancel as they clearly did not care. Cancelling the phone was an ordeal that took another hour or so, even with an appointment. The store has the nerve to tell us the $200 bill for an untouched phone that we did not think was active was still due. We told them no. They finally took that charge off. And so we thought we were done. Nope! A week later we get a bill for $1,005. For what you ask? No clue. It was just a bill for that amount with no line item. So I call customer service once again. Spend another hour on the phone only to be told they "handled" it. NOPE! Today, 11/11, I get a call that we need to pay $1,005 still for cancelling our service that we returned within the grace period, unopened, unused!!! I have been on the phone for over 30 minutes as I type this. Still no resulution because Verizon clearly cares about nothing other than taking your money! They woke me up calling me on my phone with an automated call to pay. I had to find a customer service number, first person hung up on me, apparently normal practice. Second guy is trying to help but clearly had no idea what is going on! This store is horrible. I would not use! read more

Zero zero zero stars worst Verizon establishment I have been to. The person that greeted us was clueless told us to make an appointment on line and come back. Then he decided to tell us to order the phone on line then purchase it there. I was there to get a new iPhone. We ask few questions and he refused to help us. I went to Costco and got the phone in 10 minutes. read more

Pedro was awesome. Very kind patient and professional. I had a lot of questions and he was able to answer in a way that was very easy to understand and n he never made me feel like my questions were silly or too much. He was clearly very knowledgeable about the plans and products and services. Verizon is wise to have him on their team. read more

We had made an appointment online for 6pm this evening. We received a text that our original appointment was cancelled and asked us to reschedule. When we rescheduled it gave us the same date and time so we booked. When we showed up this evening the store was getting ready to close (change in hours due to Covid and online wasn't update as of yet). BUT the employees were very nice and accommodating and helped my daughter find her new phone. We have had Verizon since the very beginning (in fact I was with the company prior when Verizon took over). Like everywhere, no where is perfect and I miss the days with contracts when costs were less. Overall though we may pay a bit more but we have cover when others do not (not mentioning any carrier names) so it has been worth it. Tonight they were very helpful and happy to stay past closing to help us. We tried to be on and out but they didn't push it rush us. Great experience this evening! read more

OK, so I know it is not the fault of the employees at this place but if you are wondering whether or not you want to get an Apple Watch and you are trying to decide about getting either a bigger or smaller Apple Watch then you are out of luck if you want to simply try one on. This Verizon store literally does not let you try on any of the Apple watches! They just don't allow it and tell you to go to an Apple Store or Best Buy to try on the Apple Watch. What the higher-ups need to realize is that Verizon just lost my business today. I was pretty much 95% all set to upgrade to the bigger ultra Apple Watch and just needed to confirm my decision by trying it on. That simple! After being told I could not try it on at the store I considered briefly going to Best Buy or the Apple Store to try one on as they suggested, but by the time I got back into my car, I decided I did not want to go through with the effort to do that. if they had simply just let me try one on then I certainly would have purchased it. You guys ever thought about having Apple watches that are just the shell without any hardware inside of it so that people can get a feel for how big it is on their wrists? Just a thought. read more