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    BEWARE OF THIS COMPANY!! An internet account was opened by my ex-husband where I was added as an authorized user. When I moved from the address we were living, I turned in the internet equipments. I was never responsible for the account in any way. The payments were made by my ex, the account was ran by my ex. I did not give consent to be made an account holder, yet spectrum some how placed me as the account holder. The account is stated to have my name, my number and address on it. When I spoke to the collection company, Harris & Harris LTD, they informed me that it is a case of misidentification as the account has my name; however, the date of birth belongs to my ex and his number was noted to not be contacted. Seeing that his date of birth is the one on the account, that verifies that the account is tied to his identification, not mine. Harris & Harris then closed the case and had it removed from my Experian credit report. I have spoken to Spectrum on multiple occasions and they are still holding me accountable even though there is no legal ties. I asked what do they have on file that holds me accountable and I was being refused the information which I then told them that it is my right to know, and after going back and forth with the person on the phone, I was told only my name and address. I have all these exchange recorded on my cell phone to prove my case. I have never had a collection on my file and this has greatly affected me and my credit. 159 points was dropped from my Experian account. I have been denied a loan from affirm because of the collection that was on my report. I was not aware of the collections when I applied to affirm on Sep 10,2025 as I hardly check Experian. Now affirm has saved the information to their system and denied other loan applications even though the account was deleted. I am very worried that Spectrum might try to report this account to my credit again causing more damage. I can send in recordings and any other documents needed. Side note... I sent in paperwork to prove I was not the account holder to spectrum on Saturday Sep 13, 2025. I also submitted a copy of my ID so they might try to add my correct date of birth to the account. I spoke last to Luis a member of the Spectrum leadership team. I was told I will still be held responsible for the account, even though there is no legal ties between me and the account. All they have for me on the account is my name and address. I would need to have provided them with my Id that would include my date of birth. They would have also needed my ssn number.

    400$ router   What tech recommend to an elderly woman with no ability to set it up

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    Customer service was amazing! Jonah was very honest, patient, compassionate & knowledgeable.

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    Ask the Community - Spectrum

    Can I make an appointment at store?

    I looked at some recent reviews and it appears you can make an appointment at the store. In the past, there was a ticket dispenser and a board showing the current number.

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    Review Highlights - Spectrum

    I want to give a special shout-out to Ian who helped me out today.

    Mentioned in 3 reviews

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    Spectrum - Text messages from Spectrum

    Spectrum

    (12 reviews)

    Mira Mesa

    I came in about an hour before closing, Linda was very helpful and answered all my questions. I was…read morenot even buying anything. I was actually looking on how to save money on my bill, considering this, she still provided great customer service and answered all my questions. She went over all the promotions that are available but was not a bit pushy. Ask for Linda next time you visit !

    I've had spectrum for many years due to the consolidation with time warmer and no other options for…read moreinternet in my condo complex. I've had so many issues with service stability and their provided equipment that many years ago I purchased my own cable modem. One day I received a flyer that google fiber was now available for my unit. I called spectrum and it hey said they could match the service quality but their rate was higher ... and I would have to use their equipment. I gave them a chance but they could not activate their equipment for FOUR hours. Eventually it activated but I got no internet. They then started to blame my top of the line nighthawk router that was working JUST FINE along with my modem before they activated their modem. This is how they left it KNOWING I needed internet to work the next day. I asked them to hook up my old modem that was working fine before, but they said it was "incompatible" with their service. I plugged in my old modem and BOOM everything worked again. Tired with their incompetence, I called Gfiber and they had me hooked up the SAME DAY and it only took 30 minutes for SYMMETRICAL 1 GB SERVICE FOR LESS than spectrum. You would think my problems with spectrum would stop there, but it didn't. They even made disconnecting their service especially difficult, attempting to pass the blame on to me for "expectations". It told them my only expectation was working internet since it had been working just fine for years before. Can they seriously blame me for leaving after giving them FOUR HOURS to resolve then leaving me with ZERO SERVICE? And they're charging me a "rental fee" for equipment that's not even activated? I don't think I would be so bitter if it weren't for the repeated attempts by every person I talked to to blame me ("equipment", "expectations") ... they use the same words so I think they're trained to blame the customer. I still have the streaming premium apps but I'm going to shop around to find a better combined rate for the apps I use.

    Spectrum - televisionserviceproviders - Updated May 2026

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