I've had spectrum for many years due to the consolidation with time warmer and no other options for internet in my condo complex. I've had so many issues with service stability and their provided equipment that many years ago I purchased my own cable modem. One day I received a flyer that google fiber was now available for my unit. I called spectrum and it hey said they could match the service quality but their rate was higher ... and I would have to use their equipment. I gave them a chance but they could not activate their equipment for FOUR hours. Eventually it activated but I got no internet. They then started to blame my top of the line nighthawk router that was working JUST FINE along with my modem before they activated their modem. This is how they left it KNOWING I needed internet to work the next day. I asked them to hook up my old modem that was working fine before, but they said it was "incompatible" with their service. I plugged in my old modem and BOOM everything worked again. Tired with their incompetence, I called Gfiber and they had me hooked up the SAME DAY and it only took 30 minutes for SYMMETRICAL 1 GB SERVICE FOR LESS than spectrum. You would think my problems with spectrum would stop there, but it didn't. They even made disconnecting their service especially difficult, attempting to pass the blame on to me for "expectations". It told them my only expectation was working internet since it had been working just fine for years before. Can they seriously blame me for leaving after giving them FOUR HOURS to resolve then leaving me with ZERO SERVICE? And they're charging me a "rental fee" for equipment that's not even activated? I don't think I would be so bitter if it weren't for the repeated attempts by every person I talked to to blame me ("equipment", "expectations") ... they use the same words so I think they're trained to blame the customer. I still have the streaming premium apps but I'm going to shop around to find a better combined rate for the apps I use. read more

Have 1 person quickly receive returned equipment. Waiting over an hour while you upsell everyone in line is the highest level of disrespect. This is why people leave bad reviews. read more

Waiting time. More service agents. 3 agents to the 10 people waiting. No greeting. Only came in to drop off an under modem. Decided to not go with spectrum and happy I didn't if this customer service is going to be the future of being a customer with them read more

I came in about an hour before closing, Linda was very helpful and answered all my questions. I was not even buying anything. I was actually looking on how to save money on my bill, considering this, she still provided great customer service and answered all my questions. She went over all the promotions that are available but was not a bit pushy. Ask for Linda next time you visit ! read more

30 minutes to just pick up an item. Spectrum's system is so broken. I ordered online for in store pick up. I set a reservation. I showed up on time. Still ended up waiting 30 minutes. Why? Because they are missing a brain here It takes 30 seconds to confirm your identity and to pick something up. I've ordered $300 headphones and picked them up from a kiosk before. Even little Caesar's has a system for you enter your code and pick up a $3 breadstick bundle from a kiosk. Home Depot has a locker system to pick up a 50 cent screw. But spectrum? Jump through all these hoops to order online, set a reservation like it's a Michelin 3 star restaurant, get there and check in, and then sit and do nothing and then take another bajillion years just to pick something up read more

Not sure why all the hate--I've been to this location twice and each time staff has been polite and efficient.

I experienced a problem on my phone regarding my ability to receive email on current continuous basis. Edgar worked with me not only once but twice to get my problem straightened out and to make sure that I could start receiving my email again he was patient with me and kind and explained the procedure For me to use at least three times to ensure I understood what I had to do. He was very respectful, courteous & polite and I appreciate the service he provided to me. thank you Edgar. read more

This review is for the location, not the overall company. When other locations were not willing to help me get my phone connected, Yassin at this location was willing to take the extra time to finally get my phone to connect to service. read more

I went to Spectrum store in Mira Mesa to do an equipment upgrade. I got there and there 3 employees helping customers. I was 5th in line. After 5 minutes, the man ahead of me walked out saying "This is ridiculous..." and I thought "uh oh". 2 of the employees finished with their customers and went in their office. I thought "ok, they'll come back and the line will start moving." They never came back. It was just the 1 employee left and they were mostly lolligagging rather than conducting business. Meanwhile 5 more customers came in and got in line. After 30 minutes of no movement, I left. I'll go back tomorrow because I need to upgrade my equipment but I can help but think this was ridiculous. Maybe the other 2 employees went on lunch break but on Sundays the store is only open for 5 hours; does 5 hours require a 30 lunch break? I know it requires a 10 minute break for the 4 hours but why take a break when the store is packed full of customers? Take your break later. So 2 hours later I get a text saying it's my turn. HAHAHHAA Anyway, hopefully I'll have better luck tomorrow. read more

Spectrum - Text messages from Spectrum - Internet Service Providers Near Me - San Diego, California

Terrible customer service by Carlo and Spectrum. Canceling service is a hassle , worst than when opening an account, they give you all kinds of bogus answers, basically they rip you off because "Spectrum doesn't do prorated" so they keep 1/2 of your money if you did not use the whole billing cycle of the month. So when Carlo said that I told him "and that's another reason we're canceling you service." Adios read more

I'm just returning an equipment and had to wait for over 30 min, because the only two customer service are busy helping other customer. Over 30 min for return? read more

I cancel the service with spectrum because of poor customer service that are no honest. I call in to complain about the service I'm not getting on speed that I pay for and wanted to cancel. They told me they can give me the service for $49.99 instead of paying $79.99. I told them that I still want to cancel the service and they say I can get the service for $29.99. I still want to cancel the service because of honesty principle. I was told that I was not going to get charge when I return the equipment back and no charge on my bill. I get the final bill with the $79.73 and said past due balance, Due Now. I call back the they said the the company policy and you will be bill for 1 days but paid for the whole month. I said that not what I was told. They said that is too bad and nothing he can do about. My advise to all spectrum customers watch out for the scam spectrum do business. read more