I honestly had a crazy morning and was stressed out because my router had died and I was supposed…read moreto be working from home. The wait was quick and Christina was able to help me get everything resolved. She also helped me upgrade so my internet would be faster/more efficient for work. Thank you, Christina!

Absolutely terrible service. When they're trying to sell you something, they're very helpful. But…read morewhen it comes time to return the equipment, or cancel service, it is awful. When I was at the store, there were 30 people waiting to see a representative. I walked out after 45 minutes. They actually make you conduct a survey before you cancel your connection and if you refuse to do the survey, they will not cancel the connection. They claim. I cannot say enough bad things about Spectrum. Thank God for AT&T.

I appreciate and grateful for two people in Mira Mesa branch on their helpfulness. First is Kevin…read morewho walked me through the process to register my phone and order a screen protector to ZAGG company for my iPhone 17 pro. Second is Natasha, who tried to mount the screen protector on my iPhone when I received it after a week of ordering. They're awesome people who are always ready to give service to their customers. Thank you T-Mobile Mira Mesa, keep up the good service!

Negative stars if I could. This store sold us on a phone plan with a free line if we purchase a buy…read moreone get one free for the new iPhone back in October. They mentioned to us our bill shouldn't be over 190. When we started getting charged it was almost 300 a month for 2 phone lines that are being charged. So we decided to call corporate since this location wasn't of any help with the details. Corporate sounded very confused, my husband was placed on hold many times for them to apologize and give him the option to either keep the lines or cancel them. We said we want to cancel all of them even the free line. Don't charge me anymore. We then proceeded to switch carries since t mobile was of no help. After they cancelled our lines my husband was logged out of the T-Mobile app and could no longer access it. This was in April 2026. Now today, May 10 we noticed there was service on the phone that was supposed to have a free line so we tried to log into our T-Mobile app, it was no available to view any billing. And we called corporate support to figure out the issue. Everyone we have spoken to has not been able to help us cancel this line we were never supposed to have. As we further investigated the phone, it now looks like T mobile switch led the main line to the free services phone so they can charge our card. This is considered fraudulent especially if we said cancel all lines especially the one the is supposed to be free. Cancel all 3 of the lines. There was no clarity from the technical support team that indicates any feedback as to the reason why this is happening. It all started with a deal they sold us on, they never applied the deal so we got charged more. And now since we cancelled the lines, they still switched a phone to an active line upon themselves. And we are wasting a day for stress and credit card charges that were not supposed to be there. If you're thinking about joining T-Mobile, consider try looking somewhere else for phone lines. They just don't make it easy to cancel lines.

Yesterday my wife and I visited this AT&T and they were very supportive in helping us. We have a 5…read moreyear old autistic son and he was allowed to relax while Raul Torres took care of each from start to finish. He walked us through a process of transferring and setting up our new devices but kore importantly thr knowledge he shared on all of our devices shows me that he is one who does his due diligence in making surr clients are informed. Perfect person to go see for your next device.

I had purchased two S26 ultra phones online that would not activate and I also wanted to switch…read morefrom esim to a physical sim card. A phone representative informed me I should go to a corporate AT&T store for assistance to activate the phones and obtain physical sim cards. for the phones. I went to the AT&T corporate store, 8225 Mira Mesa Blvd, San Diego, CA 92126 on Saturday, April 4, 2026 at approximately 4:45 pm and informed the person who checked me, Lou, that an AT&T phone representative informed me I should come to a physical store for assistance to activate the two phones and switch from esim to a physical sim card. He immediately asked me why I had not purchased the phones in store and then stated without even delving more that it was unlikely that the store would be able to assist me but they would see what they could do and emphasized again I should have purchased at the store and not online. I then waited approximately an hour for assistance. I was then paired with an employee named Alex. I provided Alex with the two phones, a copy of the order number that had the two phone numbers listed, and the account number associated with the order. Alex then reviewed my driver's license and input the information onto his tablet. He then excused himself and went to a closed area where Lou was now located in. When Alex came back out he asked me why I had not purchased the phones in person. I informed Alex I preferred to do so online. Alex then stated that the account associated with order was listed as "tentative" and then stated loudly, for others in the store to hear, that he only sees this issue when there is fraud. He then stated that he was not going to assist me and again stated I should have made my phone purchase in person and not online. I then asked Alex if he could contact AT&T over the phone or online while I was there to determine what the issue was with the account being listed as "tentative" and being unable to active the phones. Alex then stated loudly again that this was likely fraud and that he would not contact AT&T over the phone or online while I was there. I then asked Alex if this was a corporate or authorized reseller store because I had been told to go to a corporate store. He confirmed it was corporate so I asked why he would not be able to help me resolve the issues if I was at an AT&T corporate if I was told to come to a corporate store. He stated "sorry you're on your own but if you can get someone on the phone at AT&T yourself and resolve the issue let me know and I can see if I can help you then. I have to go help other customers now." He then left me sitting at a table while I tried to get someone on the phone at AT&T. Unfortunately, the AT&T phone line stated there was heavy call volume with over an hour wait time. I did wait about 15-20 minutes trying to get someone on the phone but with no luck. Alex then came back over to me and asked if I was able to get anyone on the phone. I told him no and again asked why he was not able to assist me in getting someone on the phone from AT&T and helping me resolve the issue. He stated I should have bought the phones in person. I was extremely frustrated at this point and asked to speak to the store manager. Alex then stated it was Lou. I asked to speak with Lou. Lou then came out and I informed Lou that Alex stated he was the manager. Lou said he was not the manager but the assistant manager and that the manager was not available. I then informed Lou of my interaction with Alex and that his (Lou's) and Alex's actions had now lost them a wireless customer and also a current internet customer. I then asked for the name and phone number of the store manager. Lou said he did not have that information and stated he was going to try and get in touch with the store manager. I then waited about 10 minutes and Lou would not provide the name and contact information of the store manager. I finally walked over to where Lou had gone to and stated to just provide me the name of the store manager and I would try calling at a later date/time to speak with the store manager. Lou made me wait at least another 5 minutes and then provided me a card with an alleged store manager email address. Lou and Alex did nothing to assist me in activating my AT&T phones, accused me of fraud, kept berating me for not purchasing my phones in store and ultimately refused to help me because I did not buy my phones. AT&T has now lost a potential wireless customer and current internet customer and you can thank Lou and Alex.

Took my IPhone 12 Pro Max in for a broken screen. They…read morefixed it super quick and fixed my charging port issue. Great place, great people!

WORST customer service ever, I've never had such a poor experience in my life. Which is…read moreunfortunate, because I support small self-owned businesses. But you get what you pay for... Went to him for a phone battery replacement. He is local, and honestly, he has low prices ($45 +tax for the battery replacement). He told me that his battery is not original product (ie, not Apple battery). That's fine, I just needed my phone to hold a charge. The new battery he replaced with was WORSE than my old battery. It went from 94% to 70% in less than an hour! I went back the next day, and his mannerism was abysmal. He told me, that's a new battery, must be a problem with your phone processor. I didn't want to risk trying another "un-original" phone battery through him and asked for a refund instead. He begrudgingly refunded $40, minus $5 for service fee. As I was leaving his kiosk, he blurted, "And don't come back." Like why? It was unwarranted, he could've just said nothing and let it be. Of course I wouldn't come back after such an experience. So I left, not only with a faulty battery, but also upset by his rude mannerism. The guy was angry at me for his own faulty product. And then gave me attitude for it... ;( Anyways, lesson learned to not go cheap. Went to Apple Store later that day, they ran diagnostics. Everything is fine with my phone. New battery ($69), and surprise surprise. It works just fine! I would advise anyone to avoid this place -- it's not worth the risk, nor the time and frustration, and overall horrendous customer service.

They no longer do phone work. Just Mac computers…read more Wasted my time. Indeed, they were closed during business hours. To be fair, they have a terrific AI set up to answer the phone. It was first rate. The wave of the "answering phone" future.

AVOID going here!!! They are no longer reliable. I'm not sure what's going on with this place. It…read moreused to be great... and now they've disappeared. My son dropped off his MacBook weeks ago and was promised an update... and it's been crickets. No returned calls, no returned texts, no returned emails. Meanwhile, he's tracking his MacBook in locations all over town. We have gone by the store during posted "open" hours and there's no one there. This is no way to run a business!

Need to confirm some details about adding 30-day international calling package to my phone and my…read morewife's. Joesph was very helpful resolving some issues and answer a few additional questions. Highly recommended this location.

We came to this T-Mobile store with questions about voice, text and data coverage overseas. One of…read morethe Mobile Experts, Kevin, greeted us warmly, brought us to a table, and answered all of our questions. He was very knowledgeable without having to look up information. Kevin was awesome. This store is in Mira Mesa Market Center to the left of the Edwards Theater. It's bright, inviting and quite neat. Parking was easy.

Avoid them like the plague!…read more The owner is a scumbag criminal and needs to be legally prohibited from selling phones. First, on a multiple phone deal (family plan) he promised us rebates on each phone. I asked whether the vendor will accept multiple rebates from the same family and he said definitely yes, and claimed he's done it many times. As it turned out, the rebates were denied, and he was lying. Second, he sold us used phones, which he said were new. I was suspicious that the packages were all opened. But he swore they were brand new and just opened to show customers the product. (which i should have been suspicious of, because you only need one open box, not 4, to show the phone to previous prospective customers) Months after our purchase, we were at the carrier's corporate store and the employee checked our phone's serial numbers and told us they were not new phones. At first I was shocked to hear it, then, after all the other #!$@ that came from the Payless Cellular and Pagers store owner, this new news seemed to fit in just perfectly. Third, he promised to give us cash if we trade in our old phones. And a nice amount of cash. He said we'd do the trade-in after we took care of the contracts and payments for the new phones. But, after we signed the contracts, he decided to not do the trade in. We were baited in by this scumbag. Fourth, he promised to waive our activation fee. When we got home we realized that there was indeed an activation fee charged for each phone. We called and he said he'll credit out Visa. Days later,no credit, so we called again and he said he'll issue the credit. I had forgotten to check again, then weeks later I realized there was no credit. I phone and he said it would happen automatically at the end of the month. So at the end of the month, guess what? No credit on our Visa. (we're talking $35 x 4 phones = $140) Then he says that he waits 90 days before giving the credits, until after he receives the commission from the carrier. So 90 days later, we still don't have credits. Now he begins ducking the calls. Finally I get him on the phone and he starts screaming. Okay, I give up. I could take him to small claims court, throw a brick thru his window, or hire some locals to pay him a special little visit. But hey I'm dropping it. I don't believe in pursuing anything that is negative energy. I live for positive energy and deal with positive people. Also I believe in karma, so this scumbag will eventually get whats coming to him. In summary, no matter how competitive their prices are, and now matter what they promise you, avoid these guys like the plague!