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    Spectrum

    2.4 (12 reviews)
    Closed 10:00 am - 8:00 pm

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    1 year ago

    Not sure why all the hate--I've been to this location twice and each time staff has been polite and efficient.

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    2 years ago

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    Spectrum

    Spectrum

    1.9
    (259 reviews)

    Royan was a champ for helping us out about a week ago. We wanted to switch over to Spectrum Mobile…read morefrom T-Mobile because of the great prices so we headed to our local Spectrum at about 1pm. We planned on adding 3 lines and also wanted to upgrade a phone. Unfortunately, we had a 3 hour sidequest because T-Mobile was a nightmare to leave. We needed a TMobile transfer pin so we were told to contact them by phone. The TMobile phone customer service said we needed to go in store. When we got to the store, they said we needed to call customer service. ANYWAY, we finally got the pin we needed and headed back to Spectrum at about 4pm. The Spectrum guys were swamped because they were short-staffed by two guys. This also happened to be a day where they had a few complicated customer service issues to deal with prior to helping us again. So, when Royan began helping us with our final transitions, we of course, were no exception to complicated issues. One of our phones was so ancient that it wouldn't adhere to simple transfer protocols (ESim activation). We ended up upgrading that phone and succesfully porting everything over. Royan also had to upgrade another phone and then activate the other two lines. All told, we didn't leave the store until 30 minutes PAST CLOSING. The entire time, Royan was upbeat while also being apologetic for all the issues. He remained patient and dilligent throughout the process and he finally got us everything we requested. While it wasn't an ideal amount of time to spend in the store, the experience was well-done because he worked until everything was completed and IT WAS DONE RIGHT. I had no issues with the lines, data transfers or the billing. Special props to Royan because he worked from open to way past closing and he did it with a great attitude the entire time. I know Spectrum customer service can get a bad rap for the extended wait times and slow service but please remember to factor in difficulty and quality of service received. Thanks Spectrum Carmel Mountain!

    Came in on Tuesday 11 pm without appointment to return the wifi router…read more No line, no wait, CSR scanned the wifi router, confirm the address and driver license check and received the stuff, printed out the order. In and out in 5 minutes. I have been waiting in line for hours at this place before. Count my lucky day. When you live in the monopoly area of Spectrum internet cable, then try to get the best out of it. Need to call and request update package every six months since they keep increasing price. Bad practice but oh well, you live in capitalism country. At least you still talk with real human instead of some AI answering machine in the phone Take one star off

    Spectrum - isps - Updated July 2026

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