Just received my spectrum fiber internet service in san diego. I texted a local spectrum agent (my…read morecomplex had their promotional materials around), and setup was straightforward, their app runs well too. (some part of setup requires financial info given verbally over the phone, they could not set it up by app only.) The best part was the servicer who came to setup my internet. He cam early before my 9am timeslot, was courteous throughout, and even upgraded the old coaxial cable that came with my apartment complex. (from RG59 to RG6 -which he explained that results in less dropouts. (I'm on the third floor which is a distance from the actual 'optic fiber' part of the connection.) Will give an update soon, so far its very smooth, with 550mbps down and 30mbps up on speedtest.net.

Royan was a champ for helping us out about a week ago. We wanted to switch over to Spectrum Mobile…read morefrom T-Mobile because of the great prices so we headed to our local Spectrum at about 1pm. We planned on adding 3 lines and also wanted to upgrade a phone. Unfortunately, we had a 3 hour sidequest because T-Mobile was a nightmare to leave. We needed a TMobile transfer pin so we were told to contact them by phone. The TMobile phone customer service said we needed to go in store. When we got to the store, they said we needed to call customer service. ANYWAY, we finally got the pin we needed and headed back to Spectrum at about 4pm. The Spectrum guys were swamped because they were short-staffed by two guys. This also happened to be a day where they had a few complicated customer service issues to deal with prior to helping us again. So, when Royan began helping us with our final transitions, we of course, were no exception to complicated issues. One of our phones was so ancient that it wouldn't adhere to simple transfer protocols (ESim activation). We ended up upgrading that phone and succesfully porting everything over. Royan also had to upgrade another phone and then activate the other two lines. All told, we didn't leave the store until 30 minutes PAST CLOSING. The entire time, Royan was upbeat while also being apologetic for all the issues. He remained patient and dilligent throughout the process and he finally got us everything we requested. While it wasn't an ideal amount of time to spend in the store, the experience was well-done because he worked until everything was completed and IT WAS DONE RIGHT. I had no issues with the lines, data transfers or the billing. Special props to Royan because he worked from open to way past closing and he did it with a great attitude the entire time. I know Spectrum customer service can get a bad rap for the extended wait times and slow service but please remember to factor in difficulty and quality of service received. Thanks Spectrum Carmel Mountain!

Prompt, professional and knowledgeable. They are friendly…read moreand helpful. Their rates for the repairs are reasonable.

I got my iPhone fixed here a few months ago when the back cracked. The process was painless and I…read morewas very happy with the price. It looks great! Definitely recommend checking out if you need a repair!

Great service! We'll be back! Customer service was great the woman who helped me answered all my…read morequestions. Thank you!

Depending on the day, your experience here can vary wildly. One sales associate printed out quotes…read moreand assured us they wouldn't expire for over a week. When we returned (2 days later), that employee was on vacation, and a new salesperson initially refused to honor the same deal. After some back-and-forth, they eventually matched it, only to then try to upsell us by adding another line. We were initially told there would be a minimal increase and when the quote came out it was triple the cost! In the end, we were told the original offer was no longer available and that we'd have to pay full price, with a pitch about why it was still a "good deal." After the manager came out to say the manager on the other deal was wrong as was the associate but that we should be thankful they caught it now...we had enough. Overall, the process felt disorganized and unprofessional, with employees seemingly not aligned and customers caught in the middle. We ended up wasting hours here. I'd recommend avoiding this place.

I've had spectrum for many years due to the consolidation with time warmer and no other options for…read moreinternet in my condo complex. I've had so many issues with service stability and their provided equipment that many years ago I purchased my own cable modem. One day I received a flyer that google fiber was now available for my unit. I called spectrum and it hey said they could match the service quality but their rate was higher ... and I would have to use their equipment. I gave them a chance but they could not activate their equipment for FOUR hours. Eventually it activated but I got no internet. They then started to blame my top of the line nighthawk router that was working JUST FINE along with my modem before they activated their modem. This is how they left it KNOWING I needed internet to work the next day. I asked them to hook up my old modem that was working fine before, but they said it was "incompatible" with their service. I plugged in my old modem and BOOM everything worked again. Tired with their incompetence, I called Gfiber and they had me hooked up the SAME DAY and it only took 30 minutes for SYMMETRICAL 1 GB SERVICE FOR LESS than spectrum. You would think my problems with spectrum would stop there, but it didn't. They even made disconnecting their service especially difficult, attempting to pass the blame on to me for "expectations". It told them my only expectation was working internet since it had been working just fine for years before. Can they seriously blame me for leaving after giving them FOUR HOURS to resolve then leaving me with ZERO SERVICE? And they're charging me a "rental fee" for equipment that's not even activated? I don't think I would be so bitter if it weren't for the repeated attempts by every person I talked to to blame me ("equipment", "expectations") ... they use the same words so I think they're trained to blame the customer. I still have the streaming premium apps but I'm going to shop around to find a better combined rate for the apps I use.

Have 1 person quickly receive returned equipment. Waiting over an hour while you upsell everyone in…read moreline is the highest level of disrespect. This is why people leave bad reviews.

I honestly had a crazy morning and was stressed out because my router had died and I was supposed…read moreto be working from home. The wait was quick and Christina was able to help me get everything resolved. She also helped me upgrade so my internet would be faster/more efficient for work. Thank you, Christina!

Absolutely terrible service. When they're trying to sell you something, they're very helpful. But…read morewhen it comes time to return the equipment, or cancel service, it is awful. When I was at the store, there were 30 people waiting to see a representative. I walked out after 45 minutes. They actually make you conduct a survey before you cancel your connection and if you refuse to do the survey, they will not cancel the connection. They claim. I cannot say enough bad things about Spectrum. Thank God for AT&T.

Took my IPhone 12 Pro Max in for a broken screen. They…read morefixed it super quick and fixed my charging port issue. Great place, great people!

WORST customer service ever, I've never had such a poor experience in my life. Which is…read moreunfortunate, because I support small self-owned businesses. But you get what you pay for... Went to him for a phone battery replacement. He is local, and honestly, he has low prices ($45 +tax for the battery replacement). He told me that his battery is not original product (ie, not Apple battery). That's fine, I just needed my phone to hold a charge. The new battery he replaced with was WORSE than my old battery. It went from 94% to 70% in less than an hour! I went back the next day, and his mannerism was abysmal. He told me, that's a new battery, must be a problem with your phone processor. I didn't want to risk trying another "un-original" phone battery through him and asked for a refund instead. He begrudgingly refunded $40, minus $5 for service fee. As I was leaving his kiosk, he blurted, "And don't come back." Like why? It was unwarranted, he could've just said nothing and let it be. Of course I wouldn't come back after such an experience. So I left, not only with a faulty battery, but also upset by his rude mannerism. The guy was angry at me for his own faulty product. And then gave me attitude for it... ;( Anyways, lesson learned to not go cheap. Went to Apple Store later that day, they ran diagnostics. Everything is fine with my phone. New battery ($69), and surprise surprise. It works just fine! I would advise anyone to avoid this place -- it's not worth the risk, nor the time and frustration, and overall horrendous customer service.

They did an amazing job on my laptop and phone! Great pricing, and quickly did everything. Really…read moreappreciate this store for everything!

Went in for a screen repair on an IPhone XR and got it back in less than 30 minutes. Service was…read moreexcellent and everything was smooth. Expected to pay upwards of $100 dollars because the warranty was long expired but only ended up paying a flat $69. And they even put on a free screen protector! Overall very kind service, great value, and outstanding quality .