I brought in my Samsung tablet this morning. What I believed to be a major virus issue, it was in…read morefact not. Hung deleted a bad app that was causing the problem. He didn't want to charge me. I insisted that he take a nominal amount for his time. Hung demonstrated a good representative of his company with excellent character. I would highly recommend The PCS Connection for your computer needs.

Long story short, I have an old iPhone that I use as mainly an alarm clock. Apple declined to help…read moreme replaced a battery. I took the phone to PCS connection, always look them up for my electronics needs even when they were on convoy. In and out in 20 minutes, new battery and old phone has new repurposed life. Thank you for everything. Totally recommend this shop. Been around for years and have honest price and good work.

Every time I've been in this Spectrum store, they treat me with kindness and look at my plans to…read moresee if there are ways to reduce my monthly bill. They convinced me to switch to Spectrum Mobile about a year ago. I've saved so much money on their low priced plans and the connectivity is just as good as it was with Verizon. They always take their time and explain everything very clearly. I had another great experience with them today upgrading my phone. I appreciate this team!

Who ever decided to change to their new system should be fired . If your record a movie , boxing…read morematch , anything you sometimes never see the whole program , the recording stops before the end of the show . the sound system also sucks , when I watch something on Spectrum I set the sound on bar at two or three bars , when a commercial comes on its automatically goes to eight or nine bars and blasts you out of your chair. It seems all I do all night is hit the remote buttons to get to a station or to a recorded movie . You can't put the remote down you have to hold it all night . It was the stupidest move Spectrum could have made .I've been with Spectrum since 1990 , 36 years , and I'm about to move on to another provider . Oh yes I was paying $347 a month for this lousy service .

I got my iPhone fixed here a few months ago when the back cracked. The process was painless and I…read morewas very happy with the price. It looks great! Definitely recommend checking out if you need a repair!

Prompt, professional and knowledgeable. They are friendly…read moreand helpful. Their rates for the repairs are reasonable.

Ricardo Medina, the business account manager, is awesome and was able to help me resolve my issues…read morewith my business account. Terrific at his job and I appreciate the high level of service. Kevin

Depending on the day, your experience here can vary wildly. One sales associate printed out quotes…read moreand assured us they wouldn't expire for over a week. When we returned (2 days later), that employee was on vacation, and a new salesperson initially refused to honor the same deal. After some back-and-forth, they eventually matched it, only to then try to upsell us by adding another line. We were initially told there would be a minimal increase and when the quote came out it was triple the cost! In the end, we were told the original offer was no longer available and that we'd have to pay full price, with a pitch about why it was still a "good deal." After the manager came out to say the manager on the other deal was wrong as was the associate but that we should be thankful they caught it now...we had enough. Overall, the process felt disorganized and unprofessional, with employees seemingly not aligned and customers caught in the middle. We ended up wasting hours here. I'd recommend avoiding this place.

I came in about an hour before closing, Linda was very helpful and answered all my questions. I was…read morenot even buying anything. I was actually looking on how to save money on my bill, considering this, she still provided great customer service and answered all my questions. She went over all the promotions that are available but was not a bit pushy. Ask for Linda next time you visit !

I've had spectrum for many years due to the consolidation with time warmer and no other options for…read moreinternet in my condo complex. I've had so many issues with service stability and their provided equipment that many years ago I purchased my own cable modem. One day I received a flyer that google fiber was now available for my unit. I called spectrum and it hey said they could match the service quality but their rate was higher ... and I would have to use their equipment. I gave them a chance but they could not activate their equipment for FOUR hours. Eventually it activated but I got no internet. They then started to blame my top of the line nighthawk router that was working JUST FINE along with my modem before they activated their modem. This is how they left it KNOWING I needed internet to work the next day. I asked them to hook up my old modem that was working fine before, but they said it was "incompatible" with their service. I plugged in my old modem and BOOM everything worked again. Tired with their incompetence, I called Gfiber and they had me hooked up the SAME DAY and it only took 30 minutes for SYMMETRICAL 1 GB SERVICE FOR LESS than spectrum. You would think my problems with spectrum would stop there, but it didn't. They even made disconnecting their service especially difficult, attempting to pass the blame on to me for "expectations". It told them my only expectation was working internet since it had been working just fine for years before. Can they seriously blame me for leaving after giving them FOUR HOURS to resolve then leaving me with ZERO SERVICE? And they're charging me a "rental fee" for equipment that's not even activated? I don't think I would be so bitter if it weren't for the repeated attempts by every person I talked to to blame me ("equipment", "expectations") ... they use the same words so I think they're trained to blame the customer. I still have the streaming premium apps but I'm going to shop around to find a better combined rate for the apps I use.

I honestly had a crazy morning and was stressed out because my router had died and I was supposed…read moreto be working from home. The wait was quick and Christina was able to help me get everything resolved. She also helped me upgrade so my internet would be faster/more efficient for work. Thank you, Christina!

Absolutely terrible service. When they're trying to sell you something, they're very helpful. But…read morewhen it comes time to return the equipment, or cancel service, it is awful. When I was at the store, there were 30 people waiting to see a representative. I walked out after 45 minutes. They actually make you conduct a survey before you cancel your connection and if you refuse to do the survey, they will not cancel the connection. They claim. I cannot say enough bad things about Spectrum. Thank God for AT&T.

Took my IPhone 12 Pro Max in for a broken screen. They…read morefixed it super quick and fixed my charging port issue. Great place, great people!

great service!! i came in for a screen repair but they also repaired my charging port and gave me a…read morescreen protector as well as diagnosing other software problems my phone may have. only took 30 minutes for the repair

Amazing service here. 2nd time coming here to get the…read morecharge port fixed on ky koms Ipad. Definitely recommend this place.

great price and customer service. Would recommend. my Camera had been broken for a while and got it…read morefixed the same day I brought it in.

5 Stars Alyssa at AT&T Poway turned what could have been a…read morefrustrating trade-in into a smoother and less stressful, experience. Despite some minor complications with a name change and ID issues, she found solutions . I left with less anxiety than I came in with.... She knows the process so well you'd think she's in management. My guess is she is. Honestly, AT&T is probably doing better because of people like her. If you ever come across her in this store you'd be lucky. She's knowledgeable, helpful, doesn't overcomplicate things, and focuses on finding solutions not problems. She was also incredibly supportive with her coworker, Francisco, who wasn't as familiar with trade-in appraisals or legal name changes not reflected on your at&t account, etc., She let him handle parts of the process trade in processing while stepping in where needed, striking the perfect balance between guiding and leading. That kind of teamwork and professionalism really stood out.

This is the first time I'm leaving a review but I should have done it sooner. I will NEVER go to…read moreanother AT&T store again, and I've been to a few. Every time I come here they help me solve whatever problem I have. Ben was an absolute delight. Knowledgeable, helpful, and friendly. I told him I was in a hurry, he quickly solved the issue I was having and I was on my way.