Received the epirb antenna I ordered in less in a week. USPS tracking said it would be another week. Very pleased with the person I spoke with to make my order. He made sure I received the exact model I needed. Important piece of safety equipment is now ready to use. read more

Worst experience Ive had in a long time. I specifically told the tech I would be on Colorado RIver for 8 days and coverage was critical. Tried more than 100 times to make calls and 4 went through, longest of which stayed connected 30 seconds. If reliable coverage or any coverage in off grid areas is important this is not the answer. read more

Had another great service from Sue. I ordered a few extra SatPhone batteries and she called to tell me I could get ones with more power for just a little bit more money. Excellent service highly recommend this place. Great prices. Great customer service. read more

Their rental return policy offers no mercy and no refund (full or partial) for services NOT rendered. Bad enough to make an honest man cringe and a crooked man blush. read more

The Iridium satellite phone sucks: Bad reception, hard to get onto the network to call, you use more minutes calling back and trying to understand what is being said than you have good minutes. Stay away from the Iridium system. We also had a Starlink system with us which my daughter had obtained from another provider: Absolutely excellent. This review is not about the store (Satellite Phone Store) but rather about the product. STARLINK IS EXCELLENT. IRIDIUM IS TERRIBLE. Merritt Weisinger Sparks, NV read more

The woman on the phone was extremely helpful and talked me through based on my needs. It was a very positive experience. She was very polite and kind. read more

this experience was a complete disaster and ruined my vacation. I paid almost $900 to rent a battery pack, solar panel, and mini starlink. First they sent me stuff that could not be connected to one another. They rectified this by having me pick up the "correct" solar panel on my way out of town. This did still not result into the promise they made that I could work from the great outdoors. even with a fully charged battery I was only able to be online for 3 hours. I had to drive an hour to the next town every workday to work and charge up the battery with a plug as the solar panel did not deliver sufficient energy. As if that was. or bad enough, when I complained, they created a ticket but essentially just ghosted me. Go spend your money somewhere else! read more

Avoid at all Costs!! Placed order for a "User Replaceable Battery" as stated on their web site. No where on the website it detailed anything about needing a core to be sent in for a service, vice a new battery being sold as advertised as "in stock" on their website. Funds sent /processed, no response for 12 days. Then another 12 days later, without notice, they decided to charge my bank account again with a small fee for verification. Which really doesn't make any sense since they already had taken a large amount from that same account. After numerous back and forth emails (beating a dead horse/pulling teeth with responses that had no relevant explanation to falsely advertising the item), they stated they would refund, but never did. To this day, still no refund. Forced me to file a case with funding institution. They spent more time arguing with customer than updating their web site (still not updated). Most likely they prefer to do the same to willing customers as much as they can. Don't reward this fraudulent behavior, avoid at ALL costs, even spend more on same item with their competitor. Reward good behavior to those who deserve it. read more

Absolutely EPIC! We rented a StarLink for our outdoor event for our church. We got 150MBps without even trying. We ran 8 computers with a cloud-based name tag / check-ins system flawlessly. Next year, we intend to broadcast/livestream this same event on the same network we'll create with the StarLink. They also made the process very easy. Nice Pelican case with everything in there. Easy SSID & Password preconfigured. Shipping labels - all ready to roll. Amazing! read more

Don't buy this garbage. These people will lie to you about every aspect of your service. following up with Consumer affairs. They lie about the equipment and the cost of service. read more

Too good to be true. I researched the Starlink devices and got feedback from multiple people in my area who said the Starlink replaced their local wireless carrier. My goal was to cancel my local wireless and use the Starlink as my wireless option at home and also use it for portability while in the mountains or at the river. I described my usage, # of devices, # of users in the household and my business usage as I work from home. I was assured by the salesperson that I would be just fine with the 500 GB plan that ran about $150 per month. Low and behold it was not true. I blew through my 500GB data plan in less than three weeks and then the charges really started piling up. Bottom line, I would need to buy the 1TB plan for $300 a month for this to work. That doesn't work. Additionally, the Starlink buffered when I was running zoom calls and it would cut in and out. Be very careful with this company and understand exactly what you're getting in to. I paid out my equipment and cancelled the contract. Extremely disappointed. read more

Horrible Service when you try to cancel your contract. Followed their directions to cancel and they continued to charge me. If you buy it you are stuck with them. read more

TYLER provided me with EXCELLENT CUSTOMER SERVICE for my in-home generator needs. I could not have been in better hands! I had been researching various generators and comparing specs for over a week. I was pleasantly surprised to encounter TYLER at The Satellite Phone Store. He answered all of my questions about power, wattage, rechargeability different types of solar panels. He knew his stuff and then some! I'm now purchasing the EcoFlow 2 Max Portable Station with solar backup panels so that I am never without power. Of course I do have the option because of it"s portability and solar rechargeability to take it on the road like my brother now in Mexico glamping. He has ALL the Creature Comforts that go with it. He NEVER needs electricity due to his solar recharging capability. I'm recommending Tyler to all my family and friends to know that they will be an exceptional care to get their Generator and or phone... needs met by both an exemplary company and staff a winning combination!!! read more

HORRIBLE COMPANY!!! They are scammers. They told me there was a 30 day return policy if we weren't happy with the service. First of all the equipment came in terrible packing conditions. Then when I called to cancel the service on the same day, they said I had to pay to ship it back. That cost us $99.93. I reached out once the equipment was delivered to see about my refund, and they would never reply. I disputed the charge to my credit card company. First they told my credit card company that they didn't receive it. I supplied the tracking numbers to my card company. They reached back out to them since the equipment had been delivered, and this horrible company then went on to tell them that the equipment was returned not in the same condition!!!! I boxed it back up in the crappy packaging it was delivered in. They then supplied the invoice that I signed for the contract but said no where that there was a 30 day grace to cancel. I'm taking this to the BBB and talking to a lawyer. After their response from customer service, they are definitely full of crap. They charged me $312 and I haven't received a penny back even after I sent it back in the crappy boxes they shipped it to me in. I emailed them the day the product show delivered through UPS about my refund and they never even replied!!! But they'll post on my review. I've already filed with the BBB and will continue to fight this. The employee that told me I could cancel the service and be refunded obviously needs additional training. Horrible horrible customer service. read more

In the past, I've rented a sat phone from the Satellite Phone Store and did not have any issues. Their customer service was great and the sat phone worked. The price was a little high, but when you are off the grid; you need a sat phone. However, I had problems with my most recent rental. On arrival, I checked both batteries and they were not fully charged. After charging them, I headed out on my annual expedition. After reaching my destination, the sat phone had problems connecting. When it did connect, it would drop the call. I repeatedly got the automated message. I was 60 miles out in the middle of nowhere with no cell service and unable to communicate with the sat phone I rented. The sat phone appeared to be an older model. Perhaps they need a newer one...? I requested a refund and I'm waiting for a response. read more

I would highly recomment the Satellite Phone Store's sat phone rental program for anyone needing coverage in remote areas. However, make sure you go over the final cost with the sales rep. What is advertised as a $45 weekly rental + $85 for 90 minutes of coverage somehow ended up being close to $250. read more

I bought a new phone so when I'm out in nowhere Nevada I'd have communications, which I do and the phone works great. I had to call the tech people a couple times when I first got the phone to help me set up the voice mail. They were very helpful, friendly, patient and thorough. I appreciate that. I did find however there is one place the phone does not work in Nevada, and that is anywhere close to Area 51. The sales person on the phone when I first called to set up service was very helpful also. Never pushy or condescending. I'm sure we'll continue doing business for a very long time.... read more

Excellent and reliable service; it was available in a very remote area in the U.S. Customer service is very helpful and responsive for technical, shipping, and billing requests. I highly recommend them. read more

Over the last few years, I have rented cell phones from other vendors. Although they were supposed to check them before they sent them out, they obviously didn't and we had to do a quick exchange . But this Company- Satellite phone store" was fantastic. They Fedexed the sat phone to me and it arrived on time and worked perfectly-- even the first time. They gave me very specific, clear to understand instructions. I'd rent a Sat phone from them again for sure! read more

I rented a satellite phone for a trip. They sent the phone to me immediately so that I would have it on time. The phone worked flawlessly and when I got home I shipped phone back to them. The process of renting a phone is simple. I would definitely rent from them again, however I might just buy a phone and airtime package from them. It was nice to be able to stay in touch with loved ones when you are in an area that lacks cell coverage. Terence read more

Customer Service is SO Vital but SO lacking in today's business world however The Satellite Phone Store is an exception. EXCELLENT Customer Service and is there to help with any questions whatsoever. GREAT Experience! I can't wait to do business again with them! EXCELLENT!!!! Jeffrey read more

Responsive and very good telephone support, Serena was helpful in setting up my satellite phone with a plan that fit my budget.

I had another excellent renting experience with SatPhoneStore. I have been using them for over 7 years, and have never had an issue. I would recommend using them anytime you need a satellite phone. The coverage was great even in the remote area where I was traveling. read more

Satellite phone was supposed to work in the wilds of Alaska and failed every time. It seemed to lack coverage and power and incredibly fast battery power drain. Completely useless. read more

I rented the Iridium 9555 for my boondocking trip through northern Arizona and southern Utah. I would definitely recommend this phone for anyone planning a trip to this area. I had great reception everywhere I went. It was a good feeling knowing that I was never out of touch. read more

Planning a long road trip on a route where cellular coverage may be questionable? Don't take the chance of rendering your mobile phone useless. Rent a satellite phone from Satellite Phone Store and travel with peace of mind. Great selection. Great service. Great value. read more

We were traveling through Alaska, the Yukon, and British Columbia and cell service is slim to none in most places along the Alaska Highway and the Cassiar Highway. The purpose for the satellite phone was for emergencies from us to others and others to us. Fortunately we didn't have to use it, but we tested it in a couple of places along the way, and it was perfect for the job. We rented the phone from the Anchorage AK office, and Ken was a huge help and very pleasant to work with. They provided the return label for the free return via FedEx, and it was all seamless. Great folkis to work with. read more

Sale service was good and the team responsive. Unfortunately when we tried using the satellite phone in the area we had requested (West Canada) it did not work. Luckily for us, the mobile phone service was OK. After service has not been great, still trying to get a copy of our invoice. read more

Great service and great staff, everything on time, easy to setup, and perfect! Thanks for the service!

Rented satellite phone for off the grid trip did not work once. Checked phone properly did everything was told never got one phone call or text through customer service said there was nothing they can do about my experience offered no help or no solution basically seem like they could care less and that this happens and there's nothing they could do about it. paid a lot of money for absolutely nothing don't waste your time. These phones don't work nor does the customer service care. read more

I own a small generator / solar company and was in need of a couple of Ecoflow generator adaptors. I had already ordered some from other companies and weka later I was told they were out of stock. So I began to call everyone on the internet and came across Satellite Phone Store and seen they had these adaptors in stock. I called to verify that they were in stock and spoke with Bruce or a Brian and he said he walked into the warehouse and confirmed there were in fact 3 of them. Soon as he said they were there, I hit the order button and ordered 2 of them while I was on the phone with him . This was 6-19 and today being 6-24 I called the company and spoke with and when I asked her about the status of my order because I still hadn't received a tracking number she said they were out of stock and wouldn't be in until tomorrow. if you want to be lied to use this company. if you don't want to be lied to, use a different company. look at the reviews online. I should have looked before I ordered but I took the employees word for it that they were in stock WHILE WE WERE ON THE PHONE TOGTHER .THIS is my experience with this company. read more

On time service, flexible options, fantastic customer service! We have used the Satellite Phone store on several occasions and they have made our business easier to conduct. read more

It's a great cellphone. I was in remote region in the Philippines in the mountains and traveling island to island. Calls were crystal clear. Only drawback is it doesn't have a USB cord that could plug into outlets at airports, computers or an other USB outlet station. ButI did get an older model before USB was invented. This is great to keep in touch with family & friends where no cellphone tower can be found miles away. Have a clear plastic case so airport security won't think it's a bomb in a case read more

The Sat Store did a good job of getting the phone to me at the last minute, Unfortunately the sat phone did not work in the Grand Canyon except for the last day of a 7 day trip. For the first 6 days on the river the sat phone wouldn't connect with any satellites and when it did it would shutdown and reset. The last day on the river I was able to get out with 3 brief phone calls . River guides recommend a text only sat phone and do not recommend Iridium. read more

This review is for 2 times that I rented for 1 week from the Anchorage Alaska store. Super easy - 1) call the Anchorage store and get a quote for your desired rental period (when, days, weeks, etc.) plus your desired pre-paid usage minutes, (in 30-minute blocks plus $2USD for every minute over) I paid $140 for 1 week rental with 30 minutes prepaid. Another time I paid $150 for 1 week rental with 60 minutes prepaid. These prices are competitive with other Alaska providers. 2) Give them your credit card number. You will be charged immediately. You will immediately receive emails with links to confirm the transaction. 3) Schedule a pick-up time. Ben at the Anchorage store will give you a demo. The phones are very easy to use. They come in a water-resistant hard case with 2 full batteries and ACDC charger with cord. 4) Pick up your satphone and enjoy your adventure. 5) When done, call the Anchorage store and schedule a return time. Beware that talking on a satphone is not as clear as talking on a land/cell phone, both parties sound drunk and there is a delay. Also beware that during peak season (hunting, fishing), satphones may not be available. read more

From the start of an off the grid trip, had an issue with the sat phone not transmitting after connecting on most calls. called the customer service number and was able to speak to someone who shouldn't be handling customer service. tried what he asked and still had enough issues that I stopped bothering people at work answering a dead phone. Used a total of three or four minutes of time for the money spent and never once was able to speak to anyone on the other side. I would not recommend this business. read more

I had to rent a satellite phone for work, which I had never done before & knew nothing about them. I asked a ton of questions about how they work, billing, etc and they were fantastic. I would def rent from them again. Able to communicate with them via email, chat, and phone, so that was helpful. read more

I rented the phone for a 10 week trip cross country knowing that some areas would not have service. The sales people were easy to work with understanding the need and guided me to the best option. The return process was extremely easy as well. read more

I rented an Iridium 9555 Sat Phone from the Satellite Phone Store for a trip my son and I were taking to Big Bend National Park in west Texas this past week/weekend. Cell service is spotty there. I'm 64...my son is 35...and I was concerned that, Heaven forbid, I turned an ankle on some 10 mile hike, that we couldn't call for help. All went well and we completed all of our hikes with no problems. But it felt very comforting to have this phone in my back pack...'just in case!' Renting was easy, as was shipping, both to me and then back to the store upon our return. Phone agents were very responsive and answered all of my questions with ease. I'd highly recommend this group for sat phone rental. Well worth it for the security that these phones provide. read more

Renting the sat phone was easy and it paid off. I needed a remote recovery and was able to organize the effort and help assist in short order using the phone. read more