I live close by and have been to this store a few times over the years. Usually just to do a simple…read moreupgrade on a phone or drop off an old phone. On each occasion over the years I have always been helped by a brand new employee. It's very frustrating as I simply want to get my new phone and get out of there. Instead I have to sit and wait while the employee asks the manager questions every step of the way. What should take a few minutes takes much longer as the employee is being coached through the process. Two employees helping one customer EVERY time I come in. I think the employees should 100% know how to do a phone upgrade or exchange. I don't appreciate my time being used for training purposes. I probably will avoid this store from now on. This store needs to become a corporate location. The franchised standards at this location are horrible.

WOMEN, AVOID AT ALL COSTS FOR YOUR SAFETY! My sister went to this store last Sun the 16th and was…read more"helped" by an associate named Angel. He became increasingly creepy as their interaction progressed. He locked the front door, and had my sister go sit in a back room. He had both of her phones (old and new). He became more and more sexual, asking her out and trapping her in an employees only room in the back. She had to fake laugh and fawn her way out of there. It was absolutely traumatizing! She had to return this Sunday to turn over her old phone and was afraid to go alone. Corporate and the police have been notified, and after all this the store manager will not call her back after multiple attempts to contact. The employees refuse to call their manager or give out her (Megan apparently) phone number. The creep IS STILL WORKING THERE! Verizon seems to be completely unconcerned for the safety of their customers. We're definitely switching carriers.

Richard and his team are amazing, no issue, client or challenge is too large or too small. The…read morepatience and care he gives all clients is amazing coupled with his intense and deep knowledge across many technologies. I am so glad I went one exit further! I don't think I will ever have to go back to Apple!

Richard did an excellent job on my computer. He's very…read moreknowledgable, quick and complete service. HIGHLY RECOMMENDED!

I have used this facility for years and even though I moved I will stop by when in the area. I saw…read moreJames and asked for some help with my cell. Great guy and ver professional and knowledgeable and answered a lot of my questions. I highly recommend this store. Keep up the work.

Helped me remove my SIM tray that was giving me a hassle! Super nice gent didn't charge me a thing.read more

I called ahead as my phone had been washed out by a wave and I noticed it overheating from simple…read moreuse. After bringing it in, as he investigated, Sheldon explained what could happen inside the phone from water damage, which I appreciate when someone takes the time to teach the customer. He found (luckily) no water damage, and he took the time to further investigate, test out some options, to find potential causes. Cleaned out my charger port, and offered several things to try at home before trying something else. I was told if it still overheated, we could replace the screen (not likely a root cause but the next step if needed) and it was would discounted as I already paid for the other cleaning and gasket replacement. Luckily the issue is fixed and I'm happy he didn't push for the screen replacement if he truly didn't think it was needed!

Late message! They definitely won't just want your money for you being there, helpful i saved…read more$24-$25 just for my charger being weird. Got checked and it was ok! Guy told me it's Just because of having a bad charging cable because it worked with theirs as I saw I got a new one and it worked. So Hooyah, y'all check them out if you need to

I went in to get my iPhone front screen fixed close to their closing time, and they were super…read morequick, helpful, and personable. I've been there before, and will continue to go back!

This place is fast professional and the best price in town the customer service is the reason I…read morecome back!!! I keep coming back all thanks to Denise!!! Thank you!!!

I went in today and my phone was a mess. Verizon Store told me I needed a new phone cause it was…read morenot charging properly. I took it to Sheldon- he was able to fix the phone and did it in timely manner at a great price. Plus he gave a one year warranty on his work. Thanks Sheldon

iPhone repair shops are like dating after a tough break up = everything sounds good over the phone…read moreor online, you're excited and eager to connect, but once you meet face to face, you quickly realize you've been duped. Such is the case here - over the phone I was told to come by and show them my busted up iPad and was assured that whatever the issue was, they could fix it. Fast forward an hour later, (it literally took me 15 minutes of driving and walking back and forth on the street to find this place as it's basically a rented room at the top of a staircase of a commercial building), I was informed that my iPad is dead and that it should be used as a coaster or paperweight. Look, I understand a car mechanic cannot accurately diagnose a vehicle electronically or telephonically as accurately as they can if they can see the car in person and of course when it comes to an iPad with a cracked screen and water damage that won't power on, it would be ideal for a repair person to physically inspect it before diagnosing the issue so please don't tell me over the phone that you can fix something and then smugly state that it's beyond repair. Also, I appreciate that you want to keep your overhead low but FFS don't do business out of what is basically a bedroom with shit everywhere and a dog sitting around begging to be anywhere but there. This place is super inconvenient to get to with a super unprofessional "store" and super creepy vibes. All said, I disagreed with Sheldon's diagnosis so decided to call A to Z Wireless (which coincidentally enough is right down the street in an easy to see and enter store) and while no promises were made over the phone or in person, the owner fixed my iPad and is now working just as it did before I dropped it in a jacuzzi. So yeah...don't recommend this dude at all but highly recommend A to Z. Enjoy.

This review does not have a bunch of thrills and spills…read more.. I communicated with the owner through Yelp. Asked if I could walk in. He said yes. Fast, easy, reasonably priced, and fixed! Great source for a I-phone screen replacement

Came here to fix a broken iPhone screen. I was a little put off because he quoted me $90 on the…read morephone but when I came in it became $160 which is obviously a huge difference. Also there were lots of boxes and broken computers just kind of laying around everywhere, but we were desperate and needed a quick fix. It's been a few days since getting the screen replaced and we've noticed that when next to a normal iPhone looking at the exact same images, the colors are a lot different and not as detailed. Also it's been flashing and went black for a few seconds. Really disappointed but not confident we could get a refund, or would even want further repairs from this establishment.