I live close by and have been to this store a few times over the years. Usually just to do a simple upgrade on a phone or drop off an old phone. On each occasion over the years I have always been helped by a brand new employee. It's very frustrating as I simply want to get my new phone and get out of there. Instead I have to sit and wait while the employee asks the manager questions every step of the way. What should take a few minutes takes much longer as the employee is being coached through the process. Two employees helping one customer EVERY time I come in. I think the employees should 100% know how to do a phone upgrade or exchange. I don't appreciate my time being used for training purposes. I probably will avoid this store from now on. This store needs to become a corporate location. The franchised standards at this location are horrible. read more

WOMEN, AVOID AT ALL COSTS FOR YOUR SAFETY! My sister went to this store last Sun the 16th and was "helped" by an associate named Angel. He became increasingly creepy as their interaction progressed. He locked the front door, and had my sister go sit in a back room. He had both of her phones (old and new). He became more and more sexual, asking her out and trapping her in an employees only room in the back. She had to fake laugh and fawn her way out of there. It was absolutely traumatizing! She had to return this Sunday to turn over her old phone and was afraid to go alone. Corporate and the police have been notified, and after all this the store manager will not call her back after multiple attempts to contact. The employees refuse to call their manager or give out her (Megan apparently) phone number. The creep IS STILL WORKING THERE! Verizon seems to be completely unconcerned for the safety of their customers. We're definitely switching carriers. read more

So i was told to return this Via a corporate verizon and the corp Verizon said they are unable to take it. Victra sent me to another dealer to return to either delay the return or make me not return it as it has been chaotic. I spoke with a good highschool friend who works with Verizon. As well as his manager about this and they also mentioned the reason for doing so it the commission through sale and product. BIGGEST THING IS the 611 number i spoke with sent out a box for return and I am being threatened a 50$ restocking fee. Do not buy anything from this location. It has been a loss all around. Am a college student who is growing my own brand. I love Verizon, please dont get that mixed up. Being said, this victra should be discontinued as a verizon retail center. Poor customer service, poor product exchange, poor all around. read more

Verizon - Mobile Phones Near Me - Oceanside, California

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I recently had to purchase a new phone and decided to take advantage of some of the deals Verizon was offering. I was out of town at the time and the store I went to was helpful, polite and courteous. Because my old phone would shut off during the data transfer, I decided to defer the transfer until I returned home. At home, the office I went to was also pleasant to work with. We completed the data transfer and I retained my old phone until I was certain there were no issues. The 3rd store I went to to turn my phone in for credit was the worse experience of any retailer I can recall. The employee greets me immediately and asked what I needed. To turn my phone in it needed to be wiped. During this time the employee took a personal phone call and put me "on hold". After trying to gain access to the old phone, I was prompted to put in my screen time password, which I could not remember. During this time the employee received another personal call and again I was put "on hold" until he finished his conversation. When I told Jim I could not remember my screen time password, he said we couldn't go any further. Because of his poor work ethic and what seemed like I had interrupted his day, I left without completing the return of the phone. And there is a way to recover a screen time password. Verizon has usually been good, but this persons horrible attitude and lack of knowledge will make for great stories of idiots that get hired and drive customers away. read more

Went to this Verizon and had the best costumer service I have ever received. The 3 Gentleman that were working were friendly and professional. They were extremely help and just all around amazing. I will go back to this store because of them. read more

Cedar, Rico, and Tyler are so helpful and fun to be around. I came to upgrade my husbands phone and they even had motivational quotes to give out. All around extremely helpful and kind. I would 10 out of 10 recommend this place. read more

Verizon - Mobile Phones Near Me - Oceanside, California

Customer service was actually great however, I had put money on my account worth two months. For whatever reason the balance wouldn't show on my account. It did not work for this month or last month so I had to spend additional money to keep my phone on. Doubt I'm going to get my money back and I'm annoyed because when I reached out to Verizon, they said there was no "proof". I have the receipt they emailed to me. read more

Not only was the store clean and well kept, the customer service was awesome. My husband and I went to change our phone plan and had our two small children in tow. During the process of changing our phones over, the staff, including the manager, happily helped to entertain our children. We didn't ask for help, the staff just stepped up. My toddler had so much fun he wants to go back and visit Overall, a very patient, kind, knowledgeable and helpful staff. They went above and beyond what I ever expected. Transferring our plan over was very smooth. read more

I went to the store a few times and actually always found it to be very clean and tidy. I spoke with a girl there named Katie and she was actually really nice to me and explain to me all the advantages of the new iPhone and was not pushy at all. I thought it was especially nice that she spent so much time with me because I didn't even plan to buy a phone for at least a few more weeks because I was waiting for a special price and even though I wasn't gonna buy anything she was willing to spend time with me. Nothing I can say about this store other than good things. I definitely didn't feel like anybody was getting ignored. I I definitely plan to go back and buy another phone from Katie the next time I need one. Also, the trade-in deals are really good and I was able to get a new phone for $200 because I traded in my old phone that was broken but they also told me where to get it fixed. read more

Verizon - My new iphone - Mobile Phones Near Me - Oceanside, California

If zero was possible that would be my rating. Not Verizon owned, and service shows it. Peaches and cream when upselling,, whole different story when returning item. Purchased hot spot for $100, didn't meet my requirements, returned in two weeks (30 day return policy) Was told there was a. $40 activation AND $40 restock fee!!!?!! Was told nothing of this when buying. Asked for the mgr to ask about this, it cost $80 to return a $100 item? When I said I was a 25 yr Verizon customer, she basically said "to bad", we aren't owned by Verizon, we're Victra! I said I would deal with them and she said "good luck with that". Stay away!!! read more

Do not waste your time. Very unhelpful. Tried to charge me extra just to help me activate my phone. In their own words, "we charge for everything." Go to one of the local corporate stores that actually know what they're doing. Beyond that, employees are really rude, don't care or want to help at all. Worst store I've ever been to with the worst staff ever. read more

Called and the guy didnt say hello, he just said hold. I held for 5 minutes.. called back and he was an ass! Anyways. I live up the street and wanted to buy a new phone and switch to verizon. Nevermind to that. Spoke with a nice lady at tmobile. I'm going there in an hour. Thank you to all those who are nice over the phone and know how to greet a customer. read more

The staff to include the manager is lacking in Verizon product knowledge. Will try to refer you to "do it online later", in reality it can't be done they just don't know the answer. Also very deceitful about their promotions and how exactly the work, switched over from T Mobile was we would get 200 per line in MasterCard's and after a few months when they came in. That we could use them to lay on the the balance of upgraded phones. Only to be told once we came in the store to pay on the devices with them "oh sorry you can't use them on the phone balance". So I definitely would find a different retailer with a more knowledgeable and honest staff. read more

We are seniors on vacation. My wife, Patti, lost her phone. We went to this store for help as we are long time Verizon customers. This is a new store right in downtown Oceanside. We met by Uriel. He spent quite a bit of time with us trying to unravel the problem of no phone, cloud access and tech challenged seniors. They don't have a lot of stock- just the newest iPhones and droids. We ended up going to a nearby Apple store to make our purchase. The Apple staff connected us to our Verizon account, but couldn't connect us to our data up somewhere in the cloud. We returned to the Victra store today and were the only customers there this morning. Uriel and his manager, Sergio, spent about an hour with us and got our data downloaded to Patti's phone! They also taught me some shortcuts to finish everything up when we return home. They were so patient and thorough with us. We appreciate all they did and told us to return there if we end up having more questions. Highly recommend! Tom Murray Tully, NY. read more