I have a friend who is very bad with phones. Throws his smart phones around like they were the old…read morebrick phones (he's too young to remember those too). On multiple occasions he's called me from random #'s asking me to Zelle him some cash because he can't afford to get his phone fixed, so that's why when my phone charging port failed I knew exactly where to go. I've been on Android & Samsung for 13 years never having had an issue other than loss. So when my S24 Ultra USB-C Port got loose I was thinking of just upgrading, but having lost some key features when they released the S25 Ultra I decided to repair. Phone was at 15% and was taking 3 hrs to charge via wireless and I needed my phone for work the next day (4PM thursday). I called ahead and they said $125 without knowing what model/brand. Showed up and James quoted hour and a half which was perfect as they closed at 7 and had the port in stock. They can sure fix the easy stuff, but when I asked about cases and accessories they pretty much only carry Iphone and the latest models from other brands S24 Ultra is a flagship phone. Service was great, but my screen protector was bubbled from when they removed the glass. Not a big deal, but I wish they had my brand/model for a replacement. While i was browsing I heard James interacting with another customer which gave me pause as he didn't seem to have any sympathy for them wanting to save an old phone which had pictures that were priceless to them. Loss of a star for that. Haven't had any issues since and I'll likely return if I ever have need for repair not through my insurance.

Customer Service horrific - the guy up front needs to take a class on basic human interactions…read more Lots of attitude, talking down to me and another customer, & ultimately didn't fix my smartphone. I had to probe multiple times just to get an explanation of his work... which was never documented. I'm assuming it's because this is a franchise company and a huge training gap between the owner, manager, & associate.

Went to the shop with broken PS5 fan connector (pretty common in ps5) and a lot of dust. Everyone…read morequoted me a lot of money. He was very reasonable and gave me a good deal. If I break anything I would take it to him again.

Richard was AMAZING in retrieving my lost photos on my cell phone- SD card! He explained and…read moredemonstrated how to download to my PC to never lose them again! I will NEVER go anywhere else for my cell phone issues and or any computer issues I might have going forward! His prices were VERY reasonable and the turnaround was quick. Easy!

Brought my phone in. Only place open at the time.... mistake on my side!…read more He originally told us he had a new screen for the phone, well he didn't and we had to spend $200 for a really good high quality one.... Days later I could barely use my phone. It was super dark. Couldn't see when outside. My phone would jump from screen to screen.... Brought back in and didn't have a new screen in stock so had to wait... ok no prob. Was supposed to call. Never did! Walked in and he "hopefully fixed" it now.., guess we'll see. Very frustrating situation though. I'll go elsewhere next time Also... he fixed my son's phone and now to turn off the phone button or turn it higher won't work. He wouldn't fix it. Thanks. Very disappointed

I brought an iPhone 11 back then I say a somewhat good screen still was kinda lagged to the touch…read moreafter being said best quality. The phone turns off randomly at full charge which didn't before even with a broken screen "before the repair" backglass had glue sticking out terrible job. I wouldn't recommend this place at all. Due to another fact a ps5 was taken in for a hdmi port replacement which gave us an estimated absurd amount of between $130-170 payed extra which led up to $205 with taxes to get it so call refurbished. Which mean thoroughly cleaned and replacement of thermo paste. Got it back dusty. The fan was filled with debre. And I don't think the put in a new thermo paste because the ps5 heat up above 70 degrees instead of 60 and under if a new thermo paste was added. Poor service after all since I payed $205 just for a single hdmi port to be replaced

The best! Excellent costumer service and reliable service. My daughter and I switched from…read morecrickets parent company AT&T and the service is absolutely no different! why someone would stay with AT&T as opposed to cricket and pay higher expenses, higher rates that would be absolutely ridiculous. Cricket's great!!

I came in yesterday to switch over. I knew I have bad service with at@t in my area but my mother…read morealso needed a new phone. The rep Karina said that if I had any problems, that I could return it. I tested the phone and it did not get service in my apartment. I came back to return the phone and Karina says that she can't return the service and there's a 30% restocking fee. Total bait and switch. I called corporate and they said they would open an investigation. So whatever that means. I feel like she just told me what i wanted to hear to get a quick sale. I am not happy at all and will never recommend this shady company or store!

This computer repair place is on base. But it has taken a simple fix which I actually could have…read moresent to the manufacturer if I would have known this long but has taken almost a month to repair a small power cord issue.

Great to have a place to fix my phone right on base! Gerry had my iPhone fixed while I got lunch…read more Great quality and awesome customer service! I will be bringing my MacBook to get fixed as well.

I bought a screen protector from this place just a few days ago, and it's already falling apart…read more When I called to explain the issue, the person on the phone was rude, dismissive, and basically accused me of lying instead of standing behind their product. If they're so confident the product is fine, then the issue has to be in how they're storing or handling these screen protectors before selling them -- because mine was defective right out of the box. They offered no real solution, no replacement, no refund -- nothing but attitude. For a business that claims to care about customers, they sure don't act like it. "No refunds" doesn't mean you can sell broken merchandise and then blame the customer. I'll be reporting this to California consumer authorities because this place clearly has no accountability or integrity. Avoid this kiosk unless you like wasting your money and being talked down to.

fast and professional. Kara is the best for customer service. I recommend this locationread more

Super friendly and knowledgeable. They preferred i had a reservation but were accommodating and…read morefixed my broke screen in under 30 min.

Brought my phone in with a cracked screen, saves $10 because I made an appointment. Phone screen…read morelooked great and worked great for the first two weeks, but now is unresponsive. The phone number has been disconnected, and the website is down. I was told I have a six month warranty, but I cannot contact anyone to have it fixed or the warranty extended until quarantine is lifted.

Screenshot of commercial that they don't honor. Will be searching for new company. Stupid to lose a…read morecustomer of 15+ years over false advertising

avoid this location at any cost! I waited 5 minutes before I was even acknowledged that I was…read morethere. Although I was able to resolve my issue the service was not very good. I needed to have have a representative call representative call customer care but I ended up doing all the talking . it's worth going an additional 5 minutes to the college location.