I've got to give these folks credit. I came in here on a Saturday with a phone I picked up…read moresecondhand - I'm with Verizon, and I might resell this phone anyway - and they helped me get it unlocked. The staff of three was all masked up, and there were separate standing areas; each staff member seemed to be helping three different customers at once - selecting phones, transferring phones, fixing billing issues, and helping people like me. I was impressed at their efficiency. As a non-customer, thanks again - it's enough to make me consider AT&T again!

Ive been to thia location multiple times since its close to my house. I keep giving this store a…read morechance but the customer service sucks. Nobody greets you when you walk in, dont even acknowledge you. I had a problem with my phone and there were 3 workers and only 2 other customers in the store and not one came and asked if I needed help. So I left and went to the other AT&T office oceanside Blvd and I was helped right away I know I cam count on that store but not the one off old grove! HORRIBLE customer service.

Super busy when I went in…read more It was around lunch time. I needed to cancel a line and get some information about going abroad and what is included with my plan with that. The employee acknowledged me pretty quickly. They put me on a wait8ng list, and told me to dial 611 I think it was to cancel a line. I did that while I was waiting for my turn. While I was on the phone doing that, the operator was also able to help me with more information going abroad! So I was able to do everything I needed via phone! I let the employee know, I think their name was Jay, that I didn't need any help anymore and thanks for helping me out! There's plenty of parking since this t mobile is in a shopping center.

Terrible customer service!! I will never go back to this store. I walked in the guy was helping…read moresomeone totally understand. The young man did not even look up or greet us , we walked around for a few minutes and not once did he acknowledge me or say anything. I walked right on out and he still did not say a word. This was a bad experience. I would Never recommend this store!!!!

Richard and his team are amazing, no issue, client or challenge is too large or too small. The…read morepatience and care he gives all clients is amazing coupled with his intense and deep knowledge across many technologies. I am so glad I went one exit further! I don't think I will ever have to go back to Apple!

Richard did an excellent job on my computer. He's very…read moreknowledgable, quick and complete service. HIGHLY RECOMMENDED!

I'm "that guy" who only gets a new phone when he needs to, and I still feel like I'm walking onto a…read morecar lot every time I buy a new phone. But Sal at this location was great. Explained everything and all my options on a phone, plans, etc. Good dude. And better experience at a company store, not a licensed contractor.

Horrible customer service. Made an appointment and one of the staff members left to take his break…read morethen come help us. Waited 40 minutes past our time. Never again. Go somewhere else where the employees show up to actually work

Service tech Anthony came out and was professional courteous and did a great job. I appreciate the…read morework he did and how he made sure that I was comfortable with everything. Thank you, Anthony.

3753 Mission Ave - this location has very bad customer service. They're scamming the customers…read morewith excessive service fees. They tried to charge us more than $100 just to reactivate the SIM card on a new device. Went to another store and they only charged $25.

I live close by and have been to this store a few times over the years. Usually just to do a simple…read moreupgrade on a phone or drop off an old phone. On each occasion over the years I have always been helped by a brand new employee. It's very frustrating as I simply want to get my new phone and get out of there. Instead I have to sit and wait while the employee asks the manager questions every step of the way. What should take a few minutes takes much longer as the employee is being coached through the process. Two employees helping one customer EVERY time I come in. I think the employees should 100% know how to do a phone upgrade or exchange. I don't appreciate my time being used for training purposes. I probably will avoid this store from now on. This store needs to become a corporate location. The franchised standards at this location are horrible.

WOMEN, AVOID AT ALL COSTS FOR YOUR SAFETY! My sister went to this store last Sun the 16th and was…read more"helped" by an associate named Angel. He became increasingly creepy as their interaction progressed. He locked the front door, and had my sister go sit in a back room. He had both of her phones (old and new). He became more and more sexual, asking her out and trapping her in an employees only room in the back. She had to fake laugh and fawn her way out of there. It was absolutely traumatizing! She had to return this Sunday to turn over her old phone and was afraid to go alone. Corporate and the police have been notified, and after all this the store manager will not call her back after multiple attempts to contact. The employees refuse to call their manager or give out her (Megan apparently) phone number. The creep IS STILL WORKING THERE! Verizon seems to be completely unconcerned for the safety of their customers. We're definitely switching carriers.

would not recommend this place my phone had a broken screen only and all the sudden they didn't…read moreeven fix my phone they made it worse I will not return to this place they took longer then the time guaranteed which was 1hr but took more time fixing a dam screen now my phone doesn't work and spend 120 to replace screen wanted to up charge me more for more work needed to be done to my phone pretty much better off buying a new one will not recommend this place to anyone

New spot wanted to try out. Super quick service and price was fair. Definitely recommendread more

Matt was able to help fix my phone quickly and explained what the issue was. Trusted him that only…read moreoffered services necessary. 3rd time coming to this location and will come back for any future needs. Cost was very fair!

Just replace your phone. I brought my Samsung Fold in to have the larger screen replaced. They said…read moreit would be just like new, and when I picked it up they said don't mind the static look of the screen, that's just the adhesive, oh and also it's now a matte finish instead of like the original but these last longer, etc. It split within a week, the static never went away, it super sucks. I won't even bother trying again. The original screen held up great for years. This one not even for the first day.