Excellent experience at Verizon Wireless Gateway Rd in Carlsbad! Skyler was friendly, professional, and made everything quick and easy, highly recommend this location for outstanding service! read more

My phone has been having issues since the Verizon outage. I initially brought it to the Encinitas location on the day of the outage. They were very rude and wouldn't even look at my phone even though I explained my issue may not be related. I reset my network settings myself, and it seemed to work for a while. Fast forward to today when I started having issues with my phone again and decided to take it to this location. I could not make or receive calls or get texts that weren't sent from another iPhone. I walked in just after another gentleman, and he was being helped first. There was only one employee helping people. The employee asked my information and started working on my phone while simultaneously helping the other customer. Eventually, another employee came from a side room and took over. His name was Julian and he was very helpful and friendly. He asked what I had done already, which were things he probably would've tried so saved him time. Then he did a little further research and decided my sim was failing. I'm not sure if I've ever replaced my SIM card in my older iPhone. He replaced it and my phone worked again instantly. I hope that was all that it was because it was an easy fix. He then offered me an upgrade with a new plan. I declined as I'm not ready to do that right now. Maybe I'm imagining it but my phone seems faster already. Thanks for your help Julian. It was a much better experience than in the Encinitas store. read more

Verizon - Mobile Phones Near Me - Carlsbad, California

Raul's knowledge and helpfulness made up for the wait and the fact that only one person was working in the store. A lady came in as I was waiting for him to finish with his customer and she decided to leave so that sucks that only one employee was there but it happens and he was very helpful and knowledgeable so I will be back there to get my new phone! They are having a Samsung promotion coming soon! I can trade in my device easily and yeah overall good vibes read more

Julian Terry was most helpful to me with my new updates to my cell phone. He was very kind and took all the time I needed.(Which was a lot!!) Carol M. read more

Horrible experience just trying to pick up a phone I ordered online. The requirement to show ID was absurd. I literally had my Verizon phone in hand and could authenticate directly with Verizon, which should have been enough. Then the sales rep decided to push accessories I clearly said I didn't need, got snarky when I declined, and acted offended when I called him out on it. The attitude was uncalled for and unprofessional. I'll stick to home delivery in the future; at least that experience doesn't come with attitude. read more

Few weeks ago I bought a new iPhone 17. I'm one of those older people that can't figure out much technically. Enter CJ, the associate I was very fortunate to have. Super patient with a great sense of humor. Cares about customer service and satisfaction. Couple weeks later I couldn't figure out couple of things. He got in my car and took care of it. None of this " I can't leave the building". I did notice that other customers were all treated well. CJ, you da man. read more

It's hard for me to give anything other than 1 star as I (along with another customer) were in the store for almost 8 minutes standing there waiting for someone to acknowledge us. The two employees were helping other customers, but they didn't even acknowledge either one of us and we had no idea how long the wait might be or anything. I ended up walking out after about 8 minutes.. read more

We went to look at the new iPhone. They didn't have the color my wife wanted, and didn't have an ETA on a new one, which is fine since it just got released. The kicker is that they couldn't call another Verizon store or look up their inventory. Both guys there "didn't know how". He did say they had the purple one to look at since it was in stock, but the little lock stand it's on doesn't allow you to pull it off tethered. So what's the point of displaying phones? We asked and he said you can't see the back. The point of coming into a store is to check out the products - which you can't really do here, so there's no point. Never again. read more

Shady! Went to get help with my phone. Salesman asked to see my phone, pressed some buttons, then said he can't help me I'll have to go to actual Verizon store. Walked out and received text I had signed up for some $25 a month service. Went back in and asked what it was, he said oh that's a glitch, you won't be charged. Looked today and it's still on my bill. Shady!! Just go to actual Verizon store. read more

Went in for a free upgrade and was told two accessories were "included" in this package. Only to find out that I was charged for both. Sales clerk said that the word "free" was never used and that included meant I had to purchase them from the store as part of that package. Which ended up being a lie as the other phone number on the account did not have to do that for the upgrade. Complete lack of transparency. Would not recommend. read more

Autumn helped me set up my phone last night and she was the best Verizon employee I've ever encountered, she was personable, knowledgeable, kind, understanding and extremely helpful! it was her year anniversary with the company and I was honored to be her last customer on her anniversary day! thank you autumn! read more

First of all, thanks for Verizon to reach out to me and make things whole. Went in last week to upgrade my iPhone XS Max for the iPhone 14pro max. I was told I would be given a $1000 credit towards the new phone for a the trade in. I was told that in order for the "deal" I would need to purchase a screen protector and a case. I asked the salesmen " really! There is no other way around this?" He said, on order to get discount it would be the only way. I asked him again. I am in car sales, I know how it is to get charged for additional accessories(clear coat protection package) on new cars when all you want is the car. Anyway. I was in a rush and wasn't thinking too much about it. When I was ready for the bill, it came out to $315! I was truly upset, but just wanted to get out of there. I came home and realized I was not given a receipt and found a charging cord and plug inside the bag. So he told me screen protector and case. What he didn't tell me was plug and cord. No one's my (tax, fees, upgrade cost) was so high. So upset. Reached out to Verizon and I was contacted by a gentleman who told me to keep everything and my account would be credited $115. Thank you for that. Please be careful when going into this store. I was told it wouldn't happen again , but I read a review prior and it seems like it happened in the past. read more

Great store. I had a weird issue where certain Samsung phones wouldn't connect to my work VPN. I was searching for a certain build number that could work and this was the only store that located a working phone for me. Great service. They didn't scruff at my request like other stores did. I highly recommend this store for all your Verizon needs. read more

Go to any other Verizon store! They don't answer their phones - it will constantly go to an automated message even though there are 2+ workers hanging out not helping any customers out! We ordered 2 upgraded phones from this location - they did the paperwork incorrectly for one of the lines which ended up in our bill being over $140 for 1 line vs the $35 it should have been. I went in and talked to a guy who had no clue what to do. He printed my paperwork and said a manager had to do it as he didn't know how and they would call me when it was corrected. 3 weeks later and no call as well as no correction. Workers are there but have no clue what to do. No employee training whatsoever! Don't waste your time! read more

Josh was very helpful and deserves a raise. This is definitely my favorite Verizon now!!

Great service! I would definitely recommend this location! Alex was so patient with all my requests and answered my questions thoroughly with a calm demeanor despite the increasing line of a few "entitled" people mumbling rude comments because they can't wait their turn. read more

Verizon - Took advantage of the Black Friday Deals =o) - Mobile Phones Near Me - Carlsbad, California

Upgraded to three stars because customer service apologized. Although I am a huge proponent on apologies, thus awarding 2- extra stars, I feel it important to let others know sop they don't have the same experience. I have never been back and I hope the service has gotten better. read more

They are a SHAM!! After our last visit we were under the impression that Verizon was looking out for its customer of 20 +years. Basically between 3 family members we share a very low limited amount of data. After spending a couple hours getting my new phone, we still had some work to put in to get on their "unlimited". I was told by the store associate and a rep via Verizon chat that all we had to do was get on auto pay and once we did that they'd be able to take care of us. Naturally like any other normal person, we have lives and getting on auto pay required taking the time to sit down and set that up. A week later once we did what was requested we went back to the store to get on unlimited (tracking our allotted data on a daily stresses me out like no other). We show up under the impression that it was going to be a simple switch and we'd be in and out. NOPE! What all these people failed to tell us is that due to us taking so long that promo was no longer valid. Seriously, I've never felt so duped. The store rep offered to seem like he was helping us out by having us call the customer service like only to make matters worse! The lady on the phone had the cheesiest fakes "ohhhh I'm soooo sorry" that my blood boiled even more. This was a joke and a sham! Their solution? Periodically look at your Verizon app to see if the offer is available again in a few weeks, and every few weeks after that", seriously!? Who has the time for that? If this is something gay comes back, AND all your associates can see how hard we worked to fix things on our end in order to have stress free unlimited. It's not right. THIS IS HOW VERIZON TREATS LOYAL 20+ YR CUSTOMERS. ITS A SHAM. read more

Quick stop in. I needed a phone charger for my car. Customer service was fine- item located, paid for, and out the door we went. Easy transaction. Would recommend. read more

I have been with Sprint for almost 20 yrs. Essentially my whole time of living here in San Diego. These last couple of months my phone had been acting up. I wasn't sure if it was phone or service. Never had a problem with Sprint, but still decided to make the change. Customer service was excellent and very happy with my choice of stores. The Verizon phone service has been great so far. My new Samsung Galaxy 9+ is awesome. Overall I am happy with my choice so far. Can Verizon keep me as a customer for 20 yrs like Sprint? Will see read more

ordered a phone through verizon corporate to be picked up in this store and paid immediately for this. no one picked up the phone in the store to help me despite multiple attempts to call. when i visited the store to pick up my phone employee said there was an inventory mix up and that my order would auto cancel though i might not find out for 24 hours and that my only chance was to go to the apple store. bad experience and i won't visit again. read more

I recently switched over to Verizon and had the best experience with Stone at this store. He's very friendly and knowledgeable. He made everything super simple and answered all my questions. This guy is the man! Thanks for everything Stone! read more

Magi, Jessica & Stone - have been outstanding customer service reps. Now that Magi has transferred to another store, Jessica and Stone have been helping me with all 10 of our devices. Everyone of them gives every customer there full attention and it shows. A couple weeks back a women miss calculated and misunderstood Jessica- Jessica was giving her a discount on a couple of extra items that she had purchased, but the lady came back a couple of times and Jessica continue to give her the best customer service. These are the customer service representatives that are very difficult to find. read more

I went in for a basic phone upgrade in December. Not sure what to say. Was the worst experience I've ever had. Nothing was correct. Nothing was accurate. A "free" upgrade cost me like $4-500 out the door, and then my monthly bill became an issue. They overcharged me for monthly items, charged me for insurance that I did not want or order. I was back in the store no loess than 5 times before (I think) we got my bill correct. We'll see next month. I feel like I need to take a shower every time I leave the store. It's my cell phone bill people. It's not something I should need to think about much less stress over. If I didn't despise ATT, I would have dropped Verizon as a result of this experience. Awful. Awful. Awful. read more

I do not recommend this Verizon second class dealer. The employees are not helpful and rude. I listened to one of the employees who spoke to every customer like they were a child. Do not buy or attempt to get customer service or have a defective phone or SIM card as they will give you both an attitude and another unworkable reason why they can't service neighborhood clients or people they sell to. If you must go with Verizon go with a corporate center as the customer service and quality works the way it should. Do not recommend read more

Verizon - This Verizon second class dealer in Bressi Ranch has the worst customer service. Do not recommend this store for helpful, help. - Mobile Phones Near Me - Carlsbad, California

I found the store to be not only helpful but knowledgeable. After experiencing a less than customer centric experience at the Verizon retail store at 6949 El Camino Real suite C106 - I decided to call this store. The store manager Magi answered the phone. She was pleasant and very vested in helping me out. I am immediately got in my car and went over there. I was immediately greeted by her associate - Stone. He like Magi immediately got to work explaining to me about upgrading my iPhone 6 Plus to a 12 Max Pro. I have previously try to upgrade my phones in the past and it was an all day experience but this time it only took an hour and I walked away with a smile on my face satisfied not only with the phone I received but at the price that I got it at. I can't say enough good things about the store and their employees read more

It has been so hard finding a retailer open especially after work hours. So grateful for this store during this time. JP was more than helpful! He went above and beyond to give as much information as possible and stayed past work hours to make sure I was completely set up!! I would definitely make sure to go to him :) read more

The worst service. The place was empty and the lazy guy in there refused to help my elderly mother. Told us to go to a "real" Verizon store. Which we did and got great service. The person at the "real" Verizon store told us never to go to the one at Bressi. We won't be back. read more

We came here on a Saturday afternoon with our two kids (4 and 7 year old). When we arrived it was only us so it was so nice to get assistance right away. The kids just sat on the floor playing games on one of the sample phones so that made it easier to purchase. Our sales person was knowledgeable and wasn't one of those overly eager sales reps so that was nice too. I would go back to this store and buy my next cell phone purchase here. read more

Great shop, super helpful picking out a phone and accessories. Christian was super patient with all my questions and going through my current plan. I'd highly recommend this location. read more

Christian was super helpful with a billing problem we had. Very friendly and professional. Also when we got new phones a few months ago Derrell (?spelling) was informative without being pushy. He really listened to our needs and wants. This location is THE BEST! read more

I came in today for an upgrade on my account and Scott was so helpful! He made the process easy, fun, and quick! I could not be happier with my experience and if I ever need another new device this is the place I'll go. read more

I've been coming to this location since 2016. During each and ever visit the associates at this location have been very kind and helpful. The manager Darrell was tremendous, he helped me purchase some last minute necessities for my phone. I highly recommend going to Bressi Ranch! read more

Kyle was excellent and got us sorted out with a new number and sim swiftly and without too much stress. Friendly, easy-going service. Adhered to coronavirus rules well and made us feel safe. read more

If you have lots of time to kill, I don't think you'll mind going here. I personally do not have a 30 minutes to wait before speaking with a representative. I've walked in to the location 4 times. Of those four times I managed to speak to a representative once after waiting for another 20 minutes. In my opinion, the leaders of this location know there is an obvious staffing problem and have done nothing to resolve the issue. read more

UPDATED REVIEW July 30, 2016: I am still giving it 0 stars. The reason I'm updating it is to show that the store still has not changed nor improved. Went in a few days ago as my phone screen stopped working. Asked Christian and his team of workers if they could transfer my contacts to another phone and they said no because they needed to screen to swipe open the phone. That is baloney, all they need to do is plug in the phone and get into my account my password. So I went into the La Costa Verizon store next to Vons and they were able to save my contacts. This store at Bressi Ranch still employees people that don't know what they're doing. How does one store understand and successfully complete a transaction while another store and its employees cannot do anything? I tried to give them another chance after being defrauded from the last set of managers and sales people. But unfortunately, I cannot rate them any higher than zero stars again. Terrible customer service as they were condescending and rude, not to mention incompetent. I did try to give them a second chance with a whole new set of employees. read more

I have a theory about the Yelp reviews for this great location. I believe the low reviews for this store are not actually about this store at all. People rate this location with a low score simply because they may be annoyed by Verizon in general--not annoyed by anyone at this particular location. I came in today with a number of issues. I had a replacement LG tablet that needed to be activated, an old (recently stolen) LG tablet that needed to be shut off from my account. An iPad mini in need of a protective cover, questions about our phone account, etc. This store is usually empty. This is wonderful news for customers: no wait lines for service. Because they were empty, I was able to park right outside their front door. Their manager, Eric Wente, helped me out. He's gracious, kind, personable and knowledgable. Kyle, another great employee of Verizon, pitched in from the side tables. Eric took care of all my Verizon needs. He even made a note sheet of our phones and computers with available upgrades. This is a wonderful Verizon store. read more

Wish I would have read reviews before walking in the Bressi Ranch store. I have been with AT&T forever. My daughter lives in Phoenix and their coverage is not great. We went in to move her line to Verizon. Seth said they had a "great promo". Just pay the taxes on an IPad and Watch and they are free. Also told the bundle comes with free accessories. What he failed to tell us was they charge $29.99 to set up a phone. Which we did ourselves at home and $19.99 to set up the watch and iPad which we brought home in the box. I realized i had been swindled when I went in the pick up the watch and was told I owed more money. haha my fault for not asking for an itemized receipt. The free accessories with the bundle Seth sold me we actually $184 and he never mentioned the set up fees. The process took so long that I didn't ask for the receipt. When I complained to Christian who said he is the area business line manager he said Seth wouldn't do that. what a mess. Shame on me. Beware Seth is shady and is you need a business account don't use Christian. read more

My friends from out of country wanted to get a prepaid plan while they're visiting the US. We came to this store and for some reason one of their phones was blocked by their Russian provider, so it just wouldn't activate no matter what. The staff of this store went out of the way to try different steps to make it work, they called customer service and really went above and beyond. In the end they even waived the activation fee of $20, something they definitely didn't have to do, because this was not their fault. I was very impressed by their outstanding customer service. Our representative's name was Scott. I hope he gets promoted :) Keep up the great work!! read more

Stone and Magi were extremely helpful when upgrading my phones for my daughter and I! Definitely recommend getting help from them