The service was amazing, we came in looking for ONE THING and it was a harry potter game, Randy stepped up and took control of our situation, he swiftly asked "what game do you guys need to aquire" we told him our mission and he excuted it with no hesitation. I went in with my boyfriend (who only speaks spanish) and he right away started helping us and greated us with a big smile and speaking in his native language. Thanks to Randy (aka Andy) we were able to not only find the game but also left with another one! he had a line of multiple people and still dedicated the time to help us with a smile on his face.!! read more

GameStop - games - Electronics Near Me - Vista, California

I stopped in with my family to purchase a gift, we were greeted immediately and offered help finding a product. Dante and Randy were extremely patient and helpful. They didn't make us feel rushed or pressured into buying anything. We'll be returning because of their help. read more

I like this GameStop more than the others I have been to! This one is more stocked full of a variety of items. They have plushies, stuffed animals, clothing, games, things to customize your set ups, themed backpacks, hats, and more! The men working here are super friendly, professional, and knowledgeable! We asked a question and he went in depth with a wealth of knowledge. Thank you! We will be back! read more

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Came in to cash in my 2 nephews Christmas gift cards and Dante and Tiernam we're super helpful even if the store was crazy busy with a lot of customers. Just came on here because they were both a huge help while we were having trouble with our giftcards! I had Brian surgery and am considered mentally dissabled so I appreciate help with "the little things in life" THANK YOU BOTH! Much appreciated read more

Yo shout out to Randi and Dante. Honestly the only place to shop for games. These dudes are awesome. Thanks guys!!! read more

GameStop - Store front - Electronics Near Me - Vista, California

Had a fantastic experience at GameStop! Randy and Hanif were incredibly helpful and welcoming. They not only helped me find exactly what I was looking for, but also introduced me to a few things I didn't even know I wanted until they recommended them. Overall, I'd highly recommend this location and especially want to shout out both of them for the great service! read more

I brought my grandson there to choose some video games and the people there were very nice and suggested that he do some trade-ins. He ended up with something that didn't work and they exchanged it with no problems. Very friendly and hard-working people. read more

It was a great experience and both of the staff where very helpful, thank you for the good service.

As soon as I came in I got greeted by one of the employees, he was super nice, helpful and friendly. I asked him a question about a childhood video game that I have been trying to get back into and he was so knowledgeable! He resolved my questions effortlessly! I appreciated his help a lot! My partner and I browsed the store a bit and he made us feel safe to do so! We will definitely come back again just for the employees! read more

Came in to trade in a psa graded card and the associates tried telling me my card looked fake. I could understand the hesitation if this was a high value one or did have some fake looking parts of the slab but it didnt. this was a $35 slab that i won online and no one in their right mind would fake such a low value item. Tried explaining this to the clerk and told him i don't live nearby and he didnt want to hear it and told me come back when their expert was in to verify it. Totally ridiculous, they made me waste a trip out here and 45 minutes of my time. This store was also terribly understaffed when they had instore drops. Poorly run location and not worth visiting at all. read more

Came in right before closing to submit a pokemon card for PSA grading. Randy was happy to help me even though we finished 15 minutes after closing. Thanks! read more

Gentlemen with the nice mustache lol thank you for your amazing customer service, will be back soon to sell more items. Both gentlemen very friendly and informative!! read more

Came into this store after work to get the new Zelda game. After patiently waiting in line, the person at the register helped someone else who just walked in before helping me. A bit suspicious, but whatever. When I get to the register, he tells me they can't sell me the game if I didn't pre-order it. Thats some BS. It felt like the employee at this store is either racist or prejudice. I ended up going to Target and getting it from there. Tons in stock. No hassle. No excuses. GameStop isn't all that bad as a company. It has its issues. But this store is one of the worst. I'm an avid gamer who purchases new games even if I don't have the time to play them all. This store has lost any and all business from me. read more

The employees were a big help here! I believe the two guys that helped me were Marco and Dante, sorry guys if I spelled your names wrong. I was trying to return an elite controller & get a new one since I had the warranty. They were both very patient and respectful with me while trying to find my account information/transaction. They were able to help me out and find it after all, and I was able to get a new controller. It was a huge help so I didn't have to go back to the store I got it from since it was sort of out of the way. Anyways thanks again to these guys, and hopefully everyone else that comes here has a good experience with them like I did. read more

Whoever works in this GameStop has the most rude responses, I just asked for a mouse for my PC setup and was first ignored. The. Responded with "we had one but it's gone now" asked if he had any in the back and the quickest "no we don't" I've ever heard. read more

One cashier...3:44pm PST...6 people in line....no urgency...it's been 20 minutes...patiently waiting to purchase a game...being short staffed can only be an excuse for so long....maybe just stay closed on Sundays...GAMESTOP cooperate....schedule people accordingly....your workers try hard....stop letting them down. read more

I don't recommend buying any consuls or games in GameStop when you return it they give you little bit of money back. I have a friend working there at GameStop he said each year gets worst the company. I wanted to buy a headset but they gave me a different brand I said no Bad sales man read more

Happy with my experience here felt that I got a fair trade on my old consoles and Ella did very well answering all my questions. Thanks!

Stopped here while in the area, my son wanted a specific game and I was already set on them not having it, as so often happens. This is, however, a great location, very helpful staff, very well stocked, he got his game and we were out in 5 minutes. Easy parking, well spread out store, one of the better locations I have been to and will have to remember in the future! read more

Closed 10 minutes before 9. 2 cashiers in there just talking don't know what is going on with people closing earlier than they should be.

This GameStop location is in a strip mall so parking is easy and accessible. The store is set up like most of these chain stores are and they keep a good stock of the most popular games. The staff is highly knowledgeable and friendly. They help get me hooked up with an Xbox One and even took my old Xbox in trade. Don't go in there trying to sell your old games and peripherals for any significant amount of money and you wont be disappointed. They will give you a fair price for what it is...old tech that most of the world is no longer in the market for so it doesn't command any great return...games are NOT an investment...lol. They have an extensive used game stash...better than most I have seen, probably due to the location being so convenient. Used games and peripherals are a great buy and many where never used so if you don't mind not getting the original packaging you can save a nice bit of cash. Why not a 5*...the up sale! They are in a constant loop. If you know what you want, get in, get it and get out...if you diddle around and are indecisive...the up sale will be on. For all the popularity these games and systems have, THEY ARE NOT INVESTMENTS...if you like limited edition games and content, pay for it and enjoy it, don't try to get a return on the initial expense later and blame the store. Keep this location in mind when shopping for those used titles and selling back your old items. read more

GameStop - Storefront in plaza. - Electronics Near Me - Vista, California

Never answer their phone. I even called them looking through their window to test. Poor customer service.

Bought a game online, picked it up in store. What should have taken no more than 30 seconds was a 4 minute nightmare of trying to get me to refund the game so that I could repurchase it with the protection plan, which is something I already said I didn't want when I bought the game online. Then, while the employee was holding my game hostage, I was vigorously informed about my ability to pre-order and about some random upcoming game that I had zero interest in. I cannot imagine the circumstances that would get me into their store again. read more

Rogers , Who I believe is the manager, is always so helpful and gives great suggestions and references. staff is always extremely friendly and it's clean inside . Don't always have everything in stock but they will tell you which store would have it if they don't . read more

Waited on the phone for 2 hours to ask a question hated the service but they have some good ass music so 5

So the game that i was selling for cash back was $26 i used 5 coupon and a $5 out of $26 which is $21 and i got back $16.

I had a great experience at this location recently. Juan helped us to trade our old Xbox for cash and we got the amount we were expecting plus he was very friendly and made our transaction easy. Very pleased read more

I called with only 3 minutes left till closing and Anastasia and Randy were happy to set a Nintendo switch and a game aside for me so I could run in a grab it quickly when I arrived. I made it 1 minute before closing and proceeded to ask lots of questions about warranty and controllers. They answered every one and never pressured me to leave as they were technically closed. Very nice people. Right before I left I asked if they knew of any StarWars games for switch. Anastasia checked the shelf for me and found the remake of my favorite game and again they were nice enough to ring me up for a second transaction. Very happy with my experience tonight. read more

I want to start by saying that all GameStop's are not created equal... I went to the GameStop by my house in San Marcos and had the most horrible experience ever. This one I've been in a few times and have always treated me very well. I came in this morning to return a controller that all I did was get hassle from the girl in the San Marcos location and was helped and greeted by Reggie... Super nice guy very helpful very honest. They've definitely kept me coming back to GameStop and renewed my faith in their company. Reggie is a huge asset to your company keep people around like this. People that remember the customers right. read more

This place has all the gaming nerderom that a nerd could want or need. And I am grateful. The staff are friendly and quite knowledgeable about release dates, gaming accessories and whatever questions you might ask. This place always seems to be busy on rainy days, regardless if it's a weekday or weekend. Odd. read more

I should have reviewed this awesome place a long time ago. Every time I come here I get the best games including Mario Kart Wii. I keep thinking we should go to Wal-Mart for our video games since sometimes they are cheaper but they are always sold out of the popular titles and I hate wasting a trip. They even have a scanner at the front of the store where you can scan new and used games to get pics, videos and even pro and user reviews. They can tell you about new games coming soon in on various systems and you can play some games in the store. I have never heard them say they were out of something. Yippee :) read more

3 stars only because they have stuff I like. But the hours online are listed wrong. Came at 11AM because the hours say 10AM and they aren't open until 12PM. read more

Some issues with staff and store organization. Selection pricing, trade-ins are all fine, but I'd rather go a few miles further or trade-in online than have to deal with this location regularly. read more

The used items can be a good buy sometimes & same for the employees they can be very helpful & even take extra time to help you. All of which can be very nice for the customer. Yet I still can't give them more then 3 stars for this reason - Personally I always feel like this stores employees are either up selling you or deceiving you; at least the few times over the years I have gone there. I often feel ripped off or worse cheated. They do offer a awesome return policy though, just be sure to go before 6 days as I have had issues if it is the 7th day for returns or exchanges. If I go to the other store I have had better luck, but still the same game playing by employees as I stated above. Which leads me to believe it is more a company thing & thus my big issue. If I wanted a shady used car sales person selling me game's I would come to this place. My friend works for another store like this but different company & used to work for this one; he has warned me not to buy unless I am sure of it & to be very careful of the used items (even the refurbished ones). With all of that aside, you can sometimes find a great deal. If you don't mind the above. Parking is not the safest even with such a large lot, lights & sheriff near by. I have parked in many places & walked, just to come back to a scratched or worse dented car. read more

This is in light of going there on Black Friday. We went there to do a trade in, of a PS3 and Wii although we didn't have the nunchuck so they wouldn't take the Wii (no big deal.) My partner waited in the very long line as I looked around at the different merch, I was looking at the different Pokémon decks when the cashier turned around and asked me if he could help me with anything. However he wasn't very friendly, the decks were close to behind the table, so I don't think he liked me being there. He was impatiently working people through the line. When my partner reached the front I went and stood with her, the same cashier from before did the trade in- mumbling the entire time of what a hurry he was in. He didn't have time for any questions, for some reason my phone number did not go through for the power up rewards card (I pay extra to be a Pro member because I go in often to do trade ins.) He just bypassed that part of the system, meaning I didn't get my extra trade in credit I usually do. I understand it's Black Friday, but each costumer deserves time and respect. The other employees were nice even with the added pressure. My partner and I were hoping to get a game but after the experience with the cashier we just left. Didn't get his name, he was a tall African American man. read more

Went Info this store to trade something in and I was talking to the cashier and when I asked him a question the other guy who was checking the games answered it by saying "nope!" Like...was I talking to you? read more

I traded in my PS4 and a bunch of games that I never used, to put towards the purchase of a new 3DS. The trade went well enough, but before coming here, I checked online, double and triple checked online to make sure they had them in stock, which they did. I told them I wanted a brand new 3ds, not a used or a refurbished model but a brand new one, they come back from the back room with a refurbished unit. I explained to them that wasn't what I wanted, and the website showed they had some available ( I understand what the website says and actual stock could be off) they said all they have are the refurbished models. I asked if any other gamestops in SD county had one and I could go pick it up. They checked and said no stores anywhere had one and if I wanted one they would have to order it and it would be a few days. I took my store credit for my trade ins and began to look around the store, I called the Gamestop in Encinitas and asked if they had the New Nintendo 3DS in stock or if they had to order it, they said they had MULTIPLE on hand. I also asked if they could check stock on other stores and they said the Vista location, one of the San Marcos and an Escondido store all had a few new in box units on hand. I ended up driving to the Encinitas location, not only picked up my new console, but also bought multiple games from that location. This Vista location is the most convenient in terms of distance from my house, but I will take my business to a different location after this, and I have since this incident a few months ago. read more

This guy Charles is pretty rude and he can't bother himself to remember how much a PS4 pro costs with tax, all I wanted to know, guess I'll have to start shopping at costco for my game supplies. Was put on hold and forgotten. read more

*Extremely Important* If you're thinking about buying something here, DONT. Get it price matched at Walmart where they actually DO let you return everything even if it's opened. The manager is also very rude and acts like a child. read more

This was always my go to place just Incase my PlayStation or Xbox broke but since I haven't been here the past decade, the new workers seem to not know a thing about the consoles. The main guy that works here is rude and makes you feel completely stupid so I would strongly advise going to the GameStop in Oceanside. Thank you :) read more