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    GameStop

    3.4 (43 reviews)
    ModerateElectronics
    Closed 11:00 am - 9:00 pm
    Updated 3 weeks ago

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    Reviews With Photos

    Alex D.

    I like this GameStop more than the others I have been to! This one is more stocked full of a variety of items. They have plushies, stuffed animals, clothing, games, things to customize your set ups, themed backpacks, hats, and more! The men working here are super friendly, professional, and knowledgeable! We asked a question and he went in depth with a wealth of knowledge. Thank you! We will be back!

    Storefront in plaza.

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    2 months ago

    Helpful 0
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    4 months ago

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    3 months ago

    Helpful 1
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    1 year ago

    Helpful 10
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    6 months ago

    Helpful 0
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    8 months ago

    Helpful 0
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    3 months ago

    It was a great experience and both of the staff where very helpful, thank you for the good service.

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    1 year ago

    Helpful 2
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    6 months ago

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    1 year ago

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    2 years ago

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    4 years ago

    Helpful 0
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    2 years ago

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    2 years ago

    Helpful 0
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    3 years ago

    Helpful 0
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    4 years ago

    Helpful 0
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    4 years ago

    Happy with my experience here felt that I got a fair trade on my old consoles and Ella did very well answering all my questions. Thanks!

    Helpful 0
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    3 years ago

    Closed 10 minutes before 9. 2 cashiers in there just talking don't know what is going on with people closing earlier than they should be.

    Helpful 0
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    10 years ago

    Helpful 5
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    5 years ago

    Never answer their phone. I even called them looking through their window to test. Poor customer service.

    Helpful 0
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    10 years ago

    Helpful 1
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    4 years ago

    Helpful 0
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    5 years ago

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    4 years ago

    Waited on the phone for 2 hours to ask a question hated the service but they have some good ass music so 5

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    4 years ago

    So the game that i was selling for cash back was $26 i used 5 coupon and a $5 out of $26 which is $21 and i got back $16.

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    4 years ago

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    7 years ago

    Helpful 1
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    4 years ago

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    16 years ago

    Helpful 2
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    16 years ago

    Helpful 0
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    5 years ago

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    8 years ago

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    14 years ago

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    8 years ago

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    7 years ago

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    7 years ago

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    9 years ago

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    9 years ago

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    8 years ago

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    9 years ago

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    Page 1 of 2

    Ask the Community - GameStop

    Review Highlights - GameStop

    I believe the two guys that helped me were Marco and Dante, sorry guys if I spelled your names wrong.

    Mentioned in 4 reviews

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    Best Buy

    Best Buy

    (452 reviews)

    $$

    Service: Scheduled an appointment online, then stood in line and waited to let someone know I was…read morethere for appointment. Doesn't seem to matter if you made an appointment or not, but better to do so in case it gets busy. My 1 year old computer had a corrupted disk drive and I didn't buy a warranty. They said they could look at it for $395+ if I needed a new drive it would also be additional. The other option was buy a year warranty membership for $195 plus anything else I might need so it cost about $315 to fix my claptop, an HP. I dropped it off on Friday, picked up on Sunday night. Cheaper than buying another laptop. Selection:Walked around and they have lots of great high quality products Value: Seemed expensive but everything is expensive these days. Happy I didn't lose all my files and laptop working well. Noteworthy: GeekSquad Service was great, the guy was professional and knowledgeable

    Today marks the worst interaction I've ever had with a retailer in my 40+ years of consciousness…read more Here's the recap: I recently bought a tablet from a Best Buy (BB) competitor, but I saw a better tablet on BB's website that was an open box. I returned the first tablet and immediately went to the San Marcos BB to buy the open-box. The item was cosmetically fine, and the box had "Inspected by Best Buy" stickers on it. Great, so far. I got the tablet home and charged, but when I went to do the initial setup, the tablet was *still logged in by the previous owner!* So much for "inspected." I performed a factory reset and tried again. Nope, factory reset protection meant I still needed the previous owner's credentials. I called Geek Squad (GS) and they assured me they could handle it. I drove BACK to the store, only to be told the tablet could be returned or exchanged. Seemingly annoyed with the most basic form of customer service, the 20-something redhead GS member told me two stores with comparable open-box items. So later, I drove to *another* BB store, only to be told they could not locate the item. Wow. Ok, I'll take the credit on a gift card, since my debit card would take days to clear a refund. In the BB parking lot, I used the gift card to order a comparable (but out-of-area) open-box item from their website, then I drove an hour home. When I got home, I had an email that the order was canceled because they could not locate the item at yet another store! Now there's no tablet and no money left on the gift card. I talked to four different overseas CS reps, telling the story four different times, only for them to tell me they will investigate and then mail out another gift card in 2-4 business days. Today is Wednesday and I need the tablet this weekend. Four business days means, maybe, next Tuesday. That's fitting, I guess. See You Next Tuesday! I'll waiting at the front door of my bank in the morning, and filing an immediate charge-back for the $300 that has vanished into the ether. This is completely unacceptable for any retailer, let alone one of BB's size. I'll do everything in my power to avoid shopping at this chain, ever again. Say Hi to Circuit City for me

    Best Buy Encinitas - the TV I'm looking for is not on display

    Best Buy Encinitas

    (285 reviews)

    $$

    Purchased an Open Box Item from Best Buy online and had it delivered to my house. When it showed up…read moreI opened the box and it was missing items and had the wrong stand for the monitor as well. I brought the return into the Encinitas manager who clearly stated to me "Open Box" items purchased online cannot be returned in store and that I would have to return it to the store it came from which was Menifee. I then tried another location nearby and had no issue returning the Open Box product and purchased a new one there. I will no longer give my business to the Encinitas location. This manager was insulting and even stated she had been with Best Buy for six years. No customer retention or attempt to satisfy my complaint or issue with purchased product. Encinitas location has lost my business and if I had the time I would hold a sign encouraging customers to shop other Best Buy locations.

    The Best Buy Encinitas used to be such a nice store. Today…read morewe went to return an item we bought from Best-Buy online, the cashier tried to return, even opened the box and went thru it's content then came along Erika (store manager), she was rude to us and the cashier and would not take the return, she said we had to request a Label to ship it back. I told her that I had called as soon as we received the item 2-days earlier and was told to take it back to to the local store. We had to repack the box and put it back in our car. Never again will I buy anything from Best Buy if this is the type of people they are hiring to be the face of the company.

    Electronics Audio System - THEIR Relay product number

    Electronics Audio System

    (21 reviews)

    I recently had all my actuators burn out at once from a faulty relay, and what I blame was an old…read moresecurity system. I got a quote somewhere else for over $900 just for the actuators, but no guarantee that it would fix it. The other place wouldn't even remove the security system without charging me a fee to make sure it would be an easy job or hard job. So I was driving home and stopped by here with very little hope. He was able to replace all my actuators, replace the relay, and remove the security system and put it back to factory for around $500! I do highly recommend him, but just be very clear with what you want done.

    I should've known Better. Get everything in WRITING before leaving keys ! I didn't sign anything…read morebefore leaving, either. TWO RED FLAGS ! Better yet, STAY AWAY FROM THIS PLACE. Owner told me that a "diagnostic" for my inoperable AC blower would be about a half hour, then depending upon findings, go from there. I specifically asked to be CALLED if it would go beyond that. He called and said it was "ready". Turns out it was a Relay ($5 part) that needed old one pulled from fuse block, and new one plugged-in. Ultra-simple task ! To the tune of $165 !!!! This, folks, is an Unconscionable Breach of Ethics. No Car Audio shop charges $165 for a half hour. I was so stunned ... that I Actually PAID it ! The thing that the owner is short sighted about, is that treating customers this way, inspires them to Tell Everyone that they know, to AVOID THIS PLACE. Instead, a Smarter business play would've been an extremely Low Bill, since the task was "simple" (according to him);:, and the part is CHEAP. That would've bought him A Lot of Free Advertising from This customer. POOR Choice ! 'Short term Gain, for Long term Consequence'. **** NOTEWORTHY ENOUGH TO ADD: that $5 Relay ... it is USED ! This is a CLASSLESS Business. Will be forwarding to Bureau of Automotive Repairs. I HOPE that people Read this before setting foot in there.

    GameStop - electronics - Updated May 2026

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