I love this Best Buy location. There's plenty of parking, the store is well organized, and they usually have a great selection of electronics and appliances in stock. One thing I especially appreciate is their electronics and appliance recycling program. It's incredibly easy and convenient. I just bring my items to customer service, let them know I'm there to recycle them, and they take care of the rest. They even provide a receipt. It couldn't be simpler. I've also had great experiences with the staff and Geek Squad. When my parents needed a new TV, I hired them to deliver and install it. They were patient, professional, removed the old TV and mount, and did a perfect job mounting the new one. The whole process was stress free. Between the helpful employees, fair prices, convenient recycling services, and excellent Geek Squad support, this has become my go to Best Buy location. read more

This is by far the worst Best Buy location I have dealt with. I dropped my laptop off with Geek Squad for service, and when I returned after being told it was ready for pickup, an employee refused to return my property to me because he claimed the name did not match my identification. I explained the situation regarding my preferred name and legal name while showing him the email I received, but instead of calmly helping resolve the issue, he continued telling me that he would not give me my laptop back. The situation became so ridiculous that I was close to calling the police because I was being refused access to my own property. Thankfully, an older gentleman working at Geek Squad stepped in, de-escalated the situation, and was able to assist me. Regardless, I should never have had to go through that just to retrieve a laptop that belonged to me. The entire experience was unnecessarily confrontational and extremely unprofessional. If you have another Best Buy location available to you, I strongly recommend going somewhere else! read more

Using Best Buy San Marcos delivery service is the worst decision you could make. They give you a delivery date, then give you a window, then they not only do not show up, they actually cancel your order without advising you. If you try to call to speak to someone, you can only speak to AI, and eventually a call center in India. read more

Quick Best Buy Run to make a return but decided to buy their last box of Topps 2025-2026 NBA set for my son to get him into trading cards. Service was fast. Shirt line, quick checkout and I was on my way. Glad I dropped in. Ended up with a card that my son is super excited about! I'll be back again. read more

Best Buy - Last one - Computers Near Me - San Marcos, California

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I'll be honest, my husband and I have camped overnight at this Best Buy. You'll be surprised how many people camp here to make like for their Pokémon cards. The staff already know. They do open an hour early when they have a big drop of Pokémon packs. Definitely my favorite Best Buy. read more

Best Buy - Bathrooms - Computers Near Me - San Marcos, California

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Update to my previous review. I went to the store and spoke to the manager (Chris) and he was able to resolve the issue by exchanging the TV. I just wish I was able to get a resolution without having to plead my case to the store manager. Best Buy itself should have better customer service and make you have to go to the store. You cannot even get the manager on the phone, or it could have been resolved without 2 trips there. One to find out it can be handled there and another to exchange the TV. This is what corporate America does. read more

I went in today, after looking to price match an item and ended up not being able too, which is no big deal. The girl that we spoke too at the desk was so rude, and incredibly rushed. We then went to speak to another guy near the doors and he was exceptional. As we were talking to him I could see the previous girl worker staring at us as well as laughing about us to her coworker. Super unprofessional, and honestly not sure what was funny about the situation after we thanked her kindly for her time. Just super displeased with her interaction and behavior in a professional workplace. read more

Today marks the worst interaction I've ever had with a retailer in my 40+ years of consciousness. Here's the recap: I recently bought a tablet from a Best Buy (BB) competitor, but I saw a better tablet on BB's website that was an open box. I returned the first tablet and immediately went to the San Marcos BB to buy the open-box. The item was cosmetically fine, and the box had "Inspected by Best Buy" stickers on it. Great, so far. I got the tablet home and charged, but when I went to do the initial setup, the tablet was *still logged in by the previous owner!* So much for "inspected." I performed a factory reset and tried again. Nope, factory reset protection meant I still needed the previous owner's credentials. I called Geek Squad (GS) and they assured me they could handle it. I drove BACK to the store, only to be told the tablet could be returned or exchanged. Seemingly annoyed with the most basic form of customer service, the 20-something redhead GS member told me two stores with comparable open-box items. So later, I drove to *another* BB store, only to be told they could not locate the item. Wow. Ok, I'll take the credit on a gift card, since my debit card would take days to clear a refund. In the BB parking lot, I used the gift card to order a comparable (but out-of-area) open-box item from their website, then I drove an hour home. When I got home, I had an email that the order was canceled because they could not locate the item at yet another store! Now there's no tablet and no money left on the gift card. I talked to four different overseas CS reps, telling the story four different times, only for them to tell me they will investigate and then mail out another gift card in 2-4 business days. Today is Wednesday and I need the tablet this weekend. Four business days means, maybe, next Tuesday. That's fitting, I guess. See You Next Tuesday! I'll waiting at the front door of my bank in the morning, and filing an immediate charge-back for the $300 that has vanished into the ether. This is completely unacceptable for any retailer, let alone one of BB's size. I'll do everything in my power to avoid shopping at this chain, ever again. Say Hi to Circuit City for me read more

Best Buy - Pictured: One worthless giftcard. Not pictured: a bunch of useless CS reps. - Computers Near Me - San Marcos, California

Service: Scheduled an appointment online, then stood in line and waited to let someone know I was there for appointment. Doesn't seem to matter if you made an appointment or not, but better to do so in case it gets busy. My 1 year old computer had a corrupted disk drive and I didn't buy a warranty. They said they could look at it for $395+ if I needed a new drive it would also be additional. The other option was buy a year warranty membership for $195 plus anything else I might need so it cost about $315 to fix my claptop, an HP. I dropped it off on Friday, picked up on Sunday night. Cheaper than buying another laptop. Selection:Walked around and they have lots of great high quality products Value: Seemed expensive but everything is expensive these days. Happy I didn't lose all my files and laptop working well. Noteworthy: GeekSquad Service was great, the guy was professional and knowledgeable read more

Best Buy - Computers Near Me - San Marcos, California

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Geek squad is terrible. Not the techs, but the people at the counter. They are lazy and do not have much knowledge. But they pretend they know what they are talking about. And the are unfriendly. Brought in my iPhone, they told me unfixable-- I went down the street to Repair Lounge-- they fixed it while I waited. This is not to say all their staff is bad. Many of the cashiers have poor attitude, but many are great. The sales staff is good. One of the managers has a napoleon complex. Disappointed; was such a great store. Can be again with some work. read more

I took my laptop to Best Buy's Geek Squad in San Marcos terrified I'd been hacked and had a virus that would be irreparable. Faruk was very reassuring and kind, he didn't talk down to me because I'm not very techie. Instead he took time to recommend the right service, along with a protection program (a free one) and he had my laptop repaired in just one day. When I picked it up, I went to purchase a new printer, and Aaron immediately asked questions about how was planning to use it. Then he made a couple of recommendations and I took one home with me. Aaron and Faruk were helpful, patient and kind. I would definitely return to this Best Buy in San Marcos! read more

$20B Market Cap Consumer Electronics Retailer 1-3yr Outlook in Appliances: Flat to modest growth Boasting the Geek Squad Excellent AI / Interactive Voice system Gets it right across the board Deftly closes a $900 in-store Appliance sale *Nine Hundred* at their San Marcos CA location Outsources delivery and installation wait for it... Delivery driver River has a communication breakdown with the customer (could not send a text message, "We are here") Cancels the delivery and drives away (could not send a text message, "Sorry we missed you, we are leaving now") Customer calls an hour later to get an update when the delivery will take place. Is informed it was cancelled. Asks for rescheduling, is informed 3 days from now. Asks for a refund, is informed you will have to wait for that. Drives to store location; asked store manager, Annie, for a refund, is informed you will have to wait for that, try tomorrow. Annie, either because she was not empowered or lacked business savvy gives attitude to the customer instead of a balm ("Sorry!!! If you can wait until Monday, I can offer you a discount or a store credit for your inconvenience.") Annie cancelled the order cavalierly. Q: How does a truck driver who does not know how to text fumble on the 1yardline, and loose a $900 sale? Q: How does a support rep think having a photo of the cars in the driveway justify cancelling a delivery? Q: How does Annie kiss off a customer and his network for life? read more

Shondrea was absolutely amazing! I had ALOT of questions and concerns before purchasing a new refrigerator and she answered every question with ease and confidence! She was so friendly and pleasant to work with and walked me through all the advantages of being a Best But member and the benefits of opening a credit card with you! She is a definite asset to your organization!! Thank you so much Shondrea! I'll tell my family and friends to come see you!!! P.s. Stephanie too was so friendly and helpful! Great team you have! read more

Buying a 85" rgb SONY TV $6000.In store sales person extremely helpful. Time to check out a nightmare 3 hrs pass left store. Buying on line again have to go through ropes and beyond with comments as load failed etc. Even made a suggestion to pay cash which reply that could make it make te day faculty. Sadly not many option so Best Buy can do whatever. read more

Very clean store but the highlight was definitely the staff! Incredibly kind and informative, and never felt afraid to ask for help. Roger in the TV section especially was knowledgeable, patient, and helpful. Shoutout to him! read more

I want to personally recognize Joe H., a manager at Best Buy in San Marcos, for providing exceptional customer service after a very frustrating experience. I purchased an open-box laptop from the San Marcos location and specifically asked the associate to reset it before I left. I was told I could reset it myself at home without any issues. Unfortunately, when I got home, the laptop was locked with BitLocker, and I had no access to the recovery key because I was not the previous owner. When I asked for assistance, several associates in the laptop department and another manager named Chris were dismissive and made me feel as though I had done something wrong simply for purchasing a laptop that their store sold to me. I felt judged and treated like I was trying to steal something, even though the problem was caused by incorrect information and an open-box laptop that had not been properly prepared for resale. I was sent to another Best Buy location, where I was told to return to San Marcos. I even purchased a two-year Geek Squad membership and had the laptop reset, but I still did not have access to the BitLocker recovery key, making the laptop essentially unusable. When I returned to San Marcos and spoke with Joe, everything changed. Joe took the time to listen, understand my situation, and acknowledge that what happened was not acceptable. He treated me with dignity and respect, went above and beyond to find a solution, and genuinely made me feel valued as a customer. Joe truly touched my heart with his kindness, professionalism, and willingness to help. I am forever grateful for the way he handled the situation. Best Buy is fortunate to have a manager like him. Joe, I wish you nothing but continued success and blessings. God bless you! read more

Bought a new HP with 8 GB of RAM which is totally good for me as a student. Sales person just tried to upsell me saying that it wouldn't even work for having many tabs up, and that it wouldn't work for using google docs to write an essay but that's just not true. If that were the case, what the heck is this computer good for? TLDR: If you're fine with salesmen trying to scare you into upselling, it was a fine experience. I knew what I needed but was bothered by the sales tactics. read more

Had a wonderful, much better experience today speaking to Naomi and Ruben. Both were knowledgeable, helpful, and turned my previous experience around! Immediately upon entering the store. Naomi was there to greet me and assit with whatever I needed. She spoke to me about my experience at the Oceanside location , expressed sympathy and said she let the manager know what happened. Ruben and I spoke a little later where he walked me through pricing and took the time to check on an open box item that wasn't on display. I feel he and Naomi went above and beyond to help me out. I have actually worked with Ruben in the past and he was great then as well. Great service isn't guaranteed, but If you find the right associate you'll get taken well care of. read more

Dany one of the store managers is just amazing from walking in to walking out after having purchased a TV. Their staff is just outstanding. I commend Dany for leading by example. read more

Best Buy - TV I purchased. - Computers Near Me - San Marcos, California

Service could not be worse. While we enjoyed our car stereo installation lady, the manager and customer support (phone) are perhaps the most uncaring people ever. Phone said installation was free and only 90 minutes. Both were lies. The manager said that phone agents don't speak for the store, so sorry. Really, who is bringing the value here? Who cares if you have a large selection of the price to install is the same as the item itself. read more

I've shopped here a few times and while there are items much more expensive than I'd like to pay, convenience goes a long way. I've had great experiences with the employees, everyone has been super helpful and friendly, even when there are insane lines due to Pokémon releases. Check out is always quick and efficient so I can quickly pick up what I need and head back to fix whatever issue I'm in the middle of working on. read more

I wish I could do zero stars Worst customer service I ever experienced No help at all even that I'm paying almost $200 dollars a year for the Best Buy total membership Don't ever buy it not worth one penny read more

There is no longer a way to actually speak to an in store representative. You call the local number and are transferred to a 3rd party customer service center who won't even talk to you until they have all your contact information and create a Best Buy account. Then, the person we spoke to told us Friday that they couldn't install a car stereo that day but if we waited until Sunday, all their techs were going to be there and a free installation promo would start. We went in Sunday. No promo. No time. The one install tech was apologetic and sent us to the manager who honestly couldn't have cared less. It would have been over $1k for a stereo and install-and not at all what their representatives told us. Deceptive business is their new MO and that's the way they want it. read more

Best Buy said they would remotely fix my Yahoo Mail issue with my computer for $39.95. Then they reneged and said I needed a total membership so I paid $179.00 for a total membership. Then they gave me a runaround - in circles and said they could not fix it at all. They said it was a yahoo issue and gave me a useless phone number. I have no faith in Best Buy tech services. read more

Buyer beware. Auto renewal on my account. Agreed to purchase Geek Squad with much pressure a year ago. Told I could renew if I WANTED. Nope. Charged my account gave me the run around for a month and NOW they can pro rate a credit. Never ever will I ever consider this a place to do business. Complete scam. Unethical business practices. read more

The 5 starts is for Ethan, he was an absolute blessing helping my boyfriend and I purchase iPads. There was an issue with the Best Buy credit card and a previous return that Ethan took the time to sort out for us on his own. Turns out a different employee was at fault for the original mishap. Ethan was patient and nice and over went above and beyond to help us! If you ever need help, he's your guy! read more

The worst deliver service ever! The customer service at their contracted delivery service is even worse! No communication. No pre night text to confirm the delivery address. The girl that called to tell me they had the wrong address would not even give me the name of her supervisor. This isn't the first time they've done this. Just another 1 star review to a company that could care less! read more

Customer service was awful. Rude manager. I bought an Apple TV. I've had it for 3 weeks but it didn't work from day 1. I work full time, school full time, single mom. I didn't realize I had 14 days to return it. I asked manager if any way he could make an exception and just do an exchange. Nope.... I've bought every computer I've ever owned here. Every 3 years it seems. Bought my fridge from Best Buy. I will never spend another penny and gladly will buy Amazon as I never have issue returning electronics from them, read more

Horrible customer service. Why are there so many employees standing near the front but not thru out the store. Best Buy stores are all a mess. read more

Bought an 86 inch tv from here. Purchasing it, setting it up for delivery and set up was pretty straight forward. Not a big fan of the new geek squad service anymore, but I get it. They would be losing so much money if they continued on the membership the way they did. Tv was installed quickly and it looks great. Also, great price for it as well. read more

Worse customer service in returns. Went in to get my phone cover replaced and they said that they couldn't replace it because my old screen porotector wasn't on it. First of all how do they expect me to keep a screen cover that was shattered into many pieces. Second, never since I paid for replacement did they say I had to save the cover and bring it back in. Obviously it's my same phone it hasn't changed and I'm giving you my personal info on the account. Very disappointing. read more

Have been a Geek Squad Total member for many years and have always been satisfied with their service. The agents are knowledgeable and have always solved our issues with computers, printers, etc. That being the case, the Best Buy telephone services are as frustrating as any I have ever dealt with. The virtual assistant system does not offer opportunity to reach the correct person unless you have an extension and will cut you off repeatedly unless you ask for something you don't want like sales. The chat line advises it will send your email a verification code that I have yet to receive after several different exchanges. For a merchant that sells technology, one would expect a particularly competent method for contacting a live person for help. read more

Special thanks to Annie, Geek Squad representative @ this Best Buy (BB) store in SM. BB w/o any explanation, had rescheduled my tv & soundbar delivery & install date. (Unbelievable)! I initially called BB Customer Service (C/S). Although C/S had no explanation why this happened, they did nothing to fix the matter. I then drove to BB in SM. Fortunately for me, Annie heard what had happened to me & stepped up. The next day, my delivery & install happened. In addition, the installers, Elizabeth & Jesus, did an outstanding job. Annie, not only do I thank you so much again but, the ownership @ BB in SM should thank you too. read more

Worst customer service I have ever received. The girls at the front were not helpful and honestly looked like they had no idea where they were at. Overall the experience was just terrible read more

I am writing to formally file a complaint regarding the frustrating and unacceptable experience I've had with a recent appliance issue. I am a disabled veteran and nearly 70 years old. I have been a loyal Best Buy customer, but this recent situation has left me feeling ignored and unsupported. Less than a year ago, I purchased an LG over-the-range microwave from Best Buy along with an extended warranty. The unit has since stopped heating. When I contacted the Geek Squad, I was told, without much explanation, that since the product was still under the manufacturer's warranty, they could not assist me and that I needed to call LG directly. I was confused--I bought the product and the protection from Best Buy. The Geek Squad agent ended the call without giving me LG's number or any helpful direction. I had to look up the number online myself. LG support walked me through some steps, confirmed the unit needed a repair, and arranged for a technician from Teckrom to come out three days later. When the Teckrom technician arrived, he said he didn't have the necessary parts. A few days later, he returned this time with a step ladder but then told me he couldn't remove the microwave from the wall to complete the repair. He said I would need to have it removed by the original installer. I contacted Best Buy installation services, and I was told they do not offer uninstall services and that any complaints related to installation had to be made within 60 days of purchase. Should I have predicted I'd need to remove the microwave months later? That's not reasonable. This experience has raised serious concerns for me:    *   Why am I being pushed off to the manufacturer when I bought the product--and protection--from Best Buy?    *   Why doesn't Best Buy support its own installation or coordinate uninstall assistance when it's needed for repair?    *   What exactly am I paying Best Buy for if not for service, support, and a sense of responsibility? I am now being told I must hire someone out of pocket to uninstall the microwave just to get it repaired. This is incredibly disappointing and feels like Best Buy is stepping away from its responsibilities. I am requesting the following: 1. Assistance in having the microwave properly uninstalled at no cost to me so that the repair can be completed. 2. A clear explanation of what my extended warranty covers and why Geek Squad refused to assist. 3. A commitment that Best Buy will take more ownership over its sales and services in the future--especially for senior and veteran customers like myself. This situation has taken up my time, energy, and caused unnecessary stress. I hope Best Buy will take responsibility and resolve this quickly and professionally. read more

There are more than 30 employees in the store, but everyone seems busy with unclear tasks. Staff members are walking around and talking to each other while a crowd of customers is standing in long lines waiting to be helped. Everything moves extremely slowly and the service is terrible. Trying to call the store takes at least one hour. Thank you. read more

Well, I learned something from my unfortunate interaction this afternoon with The Geek Squad at the San Marcos Best Buy. I hope they learned something, too. But I'm not so sure. Ever come across someone in a service business job where their attitude is you the customer are there to serve them instead of them serving you? Funny, but my wife experienced that at the nearby DMV this morning. But let's face it, that is what we all expect from a government agency, particularly the DMV, but not a retail store. My wife had taken my computer in to get serviced, to fix the blue screen of death issue that continued no matter how many times I uploaded and ran the Windows OS 11 system repair. After about two or three days, they emailed her saying it was ready for pickup. She was required to complete an online form for a pickup appointment day and time. She unfortunately missed that appointment and when she went in at a later date, they refused to release the computer to her, as they insisted they needed to brief her on exactly what they did to fix the problem. Evidently, they could not do this without said appointment. The fact the service repair was already paid for made no difference. And no consideration was given to provide a telephone briefing at a time convenient for her. Nope, their store. Their rules. When faced with this reality, she told the Geek Squad service representative that she would instead send me back to pick up the computer, so I could get the service briefing and not her. She rightfully reasoned I would have the questions to ask she would not. But nowhere in this Geek Squad interaction was she told that I needed to be on the service ticket, otherwise they would not release the computer to me. So, I show up at the appointment only to be told they could not release the computer to me as I was not on the service ticket. The Geek Squad representative was equal parts unapologetic and adamant. Her stated reason for doing this was to protect the data on the computer from unauthorized access. Quite honestly, I do appreciate that. But the fact my CA driver's license showed me having the same last name and same home address did not persuade her. Neither did putting my wife on speakerphone while I was in the presence of the Geek Squad representative. The Geek Squad representative's fix was to give my wife the corporate phone number for her to get me on the service ticket. It took my wife only about 5 minutes to bust through Best Buy's automated telephone prompts to get to a live human being. She is good at doing this. And she reported that the corporate office service representative was friendly and helpful when finally connected to them. Pro tip: Keep repeating the phrase "customer service" in response to all the tiered automated system prompts. In most cases this is the fastest way to get to a real live human being in any automated call center. It occurs to me repeating the phrase "you suck" might work as well, but I digress. So, what should have been a 10 minute event ended up being 45 minutes, which included 10 minutes of me asking questions regarding what they did and why their approach of wiping the hard drives, clean installing an OS from a flash drive (and not from an online download from Microsoft like I had been doing) was going to have a better outcome. From all this I got one quick, meek apology from the Geek Squad representative. She was convinced all along that they were in the right and had a difficult time recognizing people make mistakes, including Geek Squad folks. My wife and I have run our marketing agency for 40 years. No one has to tell either of us how crucial customer relationships are for your business. So, here are a few tips to our friends at Best Buy. Show a sincere interest in helping the customer, no matter how bad your day might have been up to that point. Ask their first name and use it in the interaction. When a conflict arises from the company's stated policy, use power words like "easy" and "fast" when offering a solution as a way to minimize the sense of inconvenience you are imposing on the customer. Recognize that we are all human and fallible, including the folks at Best Buy. Show some empathy when delivering bad news and not a "that's your problem and them is the rules" attitude. The Day After Update The Blue Screen of Death (BSD) error occurred again. Only the browser running when it crashed with the message "Critical Process Died". So, insult to injury. The Geek Squad did an incomplete job that did not rectify my problem. I raised the "what-if it happens again?" question to the Geek Squad representative when picking up the computer. She said they would run an extensive diagnostic check of the system. I'm not sure I want to run that gauntlet again. read more

Should be ZERO stars. Purchased car audio for our truck. All suggested equipment was wrong. Day of installation installer did not show, nor did he call out of work. Wasted a day off. Rescheduled for a different location, and that's when we were advised that ALL the equipment was wrong and that I needed to order something extra from Japan. No thanks, wasn't going to continue to wait. RETURNED everything. I was still being charged for equipment and an "installation fee" i never received. Filed a BBB complaint and they were useless. Best Buy confirmed they messed up finally removed the installation charges but not the charges for the equipment i returned. Sent me to collections and screwed my credit. Their incompetence screwed me over. read more

I met Jordan in the computer section of Best Buy in San Marcos on Grand Ave. I have been shopping at Best Buy for years but have never met someone so knowledgeable and so quick to render just the facts and not the waste-of-time fluff that no one needs. He gave ne numbers ( which I love) and allowed me to contemplate things that were valuable to me while selecting a great printer at an optimal price/value. I purchased a printer 3 months before that broke down. He explained why that printer was the worst for my situation. I've had the new printer for 3 weeks and already it's one of the best I've ever purchased. I'll go to Jordan for all my Best Buy advice from now on. Thanks Jordan! read more

Terrible service. I had an appointment for in home service because they couldn't fix my printer over the phone. I waited and never heard. When I called, they said that the store cancelled my appointment. No one bothered to let me know. When I brought a TV from them, they sold me the wrong brand and the wrong size mount. It took me 3 tries and several days to get it right. read more