Excellent reliability, and support! These guys are great. We're so lucky to have a land-based…read morebroadband company here in San Diego North County. Moreover, one that delivers broadband to places that no one else will.

I will add that as soon as I became aware of the previously past due amount, I immediately paid it,…read moreonce someone finally gave me the details that allowed me to do so. It's great to hear that they "reached out" to apologize. Unfortunately, they didn't leave any message so there's no way for me to have known. It seems like now it's on me that they didn't hear back. Once again, it looks like my bad here.

I work for a local staffing agency in San Diego, Go-Staff Inc. in the Clairemont/Kearny Mesa (So…read more California) area. Our company has worked with Ztelco for multiple years. I've had the pleasure of interacting with this company for the past 2 years. The Ztelco crew that handles Go-Staff's account...Adam V, Ese S, & Fernando are a great team to have, hands down. The team has always been professional, supportive, diligent in the task at hand and the follow up is always appreciated. It is easy to ask for help; email, a phone call, or even a message in Slack. Ztelco is always available and always willing to help. THANK YOU!

The service was just okay and over priced. I started with a different provided and am having one…read moreheck of a time trying to cancel my service with these people. I cancel and then kept getting charged for months. shop around you can find better.

This guy! I called this guy yesterday. It was a Sunday. He answered the phone. Nice, kind and…read morelistened to an idiot that had zero idea how to really explain what was going on on my computer. Computer stuff is like me explaining my car. I don't know. So my computer said it needed a Bit Locker ID. I don't know the ID, never heard of it. Pretty serious considering we do all of our business off this damn computer. Long story short- he understood what I was talking about. Told me what to do and I did exactly what he said and sure as shit. It popped right on. I'm back in action. I'm back on my computer. This guy is an angel, like a Saint. I highly recommend him.

I haven't even paid Dan for a service, but I'm leaving him five stars because our brief…read moreconsultation was incredibly useful. His honesty helped me turn back from the wrong direction. I'm rethinking the whole project. Furthermore, my son is a gamer and wants to build his own machine. I picked Dan's mind about this, and his advice is priceless.

I had internet service from Lightwave Wireless set up at my home in Ramona yesterday. I've been…read moreliving in Ramona since April 2024, and I have been stuck with Cox cable internet. Cox is SOOOO GROSSLY OVERPRICED. They were/are charging me $155 a month for 500mbps down, 50mbps upload service on an introductory promotional rate. That price includes whatever hideous fee Cox charges for unlimited monthly data. After the first 1-2 years, that rate would be even higher because the promotional period would be over and Cox would also start charging me to rent their cable modem monthly. The problem is, I would usually never see that 500mbps speed on speed tests. Many times it would be around 400mbps. I never saw that 50mbps upload speed, it was usually more like 29-30mbps. I also really hated dealing with Cox customer service. They are just the worst people on earth, almost malevolent. They know you're stuck with them, and they will screw you over at every single possible opportunity. Example, when I first bought this house back in April 2024, Cox sent me a home installation kit with my order. I tried every cable outlet in the house and none of them worked. I asked Cox to send a technician out since the previous owner's Cox internet service worked just fine but my new modem wasn't connecting. Cox tricked me into paying a monthly fee for "Cox Complete Care", to get a technician out to my house, then a few months later when I discovered the fee and cancelled it, they charged me over $150 cancellation fee even though I never knew I even signed up. On that day I decided that as soon as another viable ISP alternative popped up in my part of Ramona, I would ditch Cox immediately. Fast forward 6 months, and I get this flyer in the mail from Lightwave Wireless. At first I thought it was some type of cellular 5g home internet stuff, which is mostly garbage and not reliable. I did some research and it turned out it's not cellular at all, it's based on microwave technology and it requires a good line of sight to their tower on top of Mount Woodson to get this service. The service can work with perfect line of sight or near line of sight, but if there's a hill or mountain blocking your line of sight entirely, this service won't work for you. I know that cellular service is not a fit for me, but microwave service definitely has potential. This type of service has one weakness, which is line of sight, but it has some great strengths. Due to having no cable lines or power lines between your house and their tower, it means the service is effectively weatherproof. There is the potential for service up to 1000mbps with up to 200mbps upload, and the best part is even their highest tier of service cost a LOT less than what I was paying for mid tier Cox service, and all of their plans offer unlimited data built in. The flyer was very compelling, it promised unlimited data, no contracts, 30 day free trial, no overage fees, free static IP, and 10-20ms ping times.. all for 25-50% less than I was paying for Cox. I might have paid them extra money just to get Cox out of my life, but hey half price works for me! I decided to give them a call. This was on a Saturday and to my surprise an actual human being answered the phone. That human being is named Sue, and she is awesome. Maybe she was just bored that day because it was her day off, but she answered the phone anyway, and answered every single one of my questions, gave me realistic expectations of what to expect in my specific location, confirmed the 30 day free trial and etc. If I could give Sue a separate 5 star review I would! There is a $100 install fee for this service, but they do not charge you any monthly fees for their equipment. You also don't have to pay the install fee until your first bill comes in at the 30 day mark. They even offered $20 a month off for the first year. I decided to give them a shot. They came out on 12/17/24 to do a site survey and installation. There are some trees partially obscuring my direct line of sight so they couldn't mount their microwave antenna as high up as they wanted to ( the pics below are not the final mounting location, the installer ended up finding a lower position with slightly better line of sight than in the photos below). The installers were professional, friendly, on time, efficient, and they did a really nice, clean looking install for me. I love that their dish is also their modem, and it is powered via power over ethernet, the only equipment inside your house is a small PoE adapter, it's the size of a typical AC power adapter. I am getting a consistent 330-350mbps download, 40-50mbps upload with 15-20ms ping times. Everything I was doing before with the Cox 500/50 service works just as well with this 350/50 Lightwave service, I can't tell the difference in performance. If I trim some tree branches they can mount the dish higher and give me even faster speeds. This service is great. Literally half the price of Cox!

Upon my initial call requesting information Sue was very helpful and provided a quick response on…read moreservice options in my area (Ramona). The technician Chris came out for the installation. He was very thorough and helpful. We finally have great internet! Thank you Sue and Chris for your helpful service.

I ordered a TV service to my shop, and José was referred to me by one of my costumer. José did a…read moregreat job installing my TVs and my satellite, and giving me the best value package deal out there, guaranteed! The quality service was beyond expectations! You go with José, you can't go wrong! Definitely 5 stars Thank you

From the owner: Vivint Alarm System Retailer Dish Retailer and Repair…read moreAt&t Retailer and Repair Direct TV Retailer and Repair Exede Retailer and Repair Voip Video, Internet and Telephone Installation and Service Calls

This is not a regular card shop , but we will definitely will be coming back! Very small but super…read morefriendly and helpful. Don is awesome with the kids and answered all the many questions they all had. My kids are stoked to go there to get card!

Don't waste your time here... Go to enterprise on autopark way in escondido. I made a reservation…read morefor a car and showed up early to pick it up... They told me to come back in an hour. I came back and not only was there no cars available but my only option was a full size pick up truck. I Cancelled my reservation. Don't make the same mistake I did by trying to save 3 dollers a day on a car.

I had to go in and upgrade my phone. Like most people I was not looking forward to it. Mel was the…read morerepresentative I was dealing with and she was so helpful and made the process so easy. She rocked made sure I fully understood all my options and even got me hooked up with stuff I was already paying for and no taking advantage of! 5/5 stars for Mel!

Dear Verizon Customer Service,…read more I am writing to share my disappointment with a recent experience. Verizon used to provide what I considered some of the best customer service--representatives were friendly, knowledgeable, efficient, and focused on resolving the issue. Unfortunately, my recent experience was very different. In my opinion, the level of service has gone from 100% to 3%. I recently needed a replacement phone. The first representative I spoke with was kind, although she spoke incessantly and repeatedly tried to discuss upgrades. I explained at least four times that I am not the person who makes decisions regarding upgrades or changes to our account. I also told her several times that I needed to get off the phone because my phone was overheating and the battery was dying--which was the reason I needed a replacement in the first place. She told me that, because I had been so nice, she would waive both the $49 replacement fee and the $14 delivery fee. She also told me the replacement phone would arrive on Monday. Later, I realized I had forgotten to ask about the size of the replacement phone, so I called back. Unfortunately, my experience with the second representative was even more frustrating. He was very intense and would not allow me to end the call, despite my repeatedly explaining that I do not make decisions regarding our account. I eventually told him I had to go and hung up. He then called me several times and left multiple messages, including one that simply said, "Wow." I found this behavior inappropriate and uncomfortable. The delivery experience was also frustrating. I had arranged for my daughter to be at my home to sign for the phone based on the delivery date I was originally given. Verizon then changed the delivery date, so I sent her home. The date was changed again, and FedEx attempted delivery in the meantime. This created unnecessary confusion and inconvenience. To add to my frustration, I am now being charged the $49 replacement fee, despite being specifically told by the first representative that it would be waived. We have been Verizon customers for approximately 15 years, and it is disappointing to feel that customer service has become so focused on sales and upgrades rather than listening to and helping the customer. Pushy sales tactics are irritating, especially when a customer has clearly stated multiple times that they are not authorized to make those decisions. Verizon can do better. We have remained loyal customers for many years, but experiences like this have caused us to seriously consider whether it is time to take our business to another company. I would appreciate someone reviewing this situation, including the promised waiver of the replacement and delivery fees, as well as the repeated and unwanted calls from the second representative. Sincerely, Valerie Wood Valndylan@gmail Thus is intended for Verizon Corporate unfortunately there is no email for Verizon

I moved my business to Miramar area. Called all major internet companies (Cox, AT&T, etc.) for…read moreservice but they did not cover my address. Found Wave.band and they were super responsive. Great service and they got me up and running in no time

We recently moved in an office building. The manager of the facility strongly recommended us to use…read moreservice of wave.band. telecommunication Internet service providers. It's been a couple months we're using their service. Everything works perfect! We are happy to have unlimited internet, fax, two land phone lines and pricing are very competitive according to other companies who provide same services. Definitely would recommend their service to everyone! Thank you guys!

Disclaimer: I do not use Tmobile as a phone provider, but my father does. I recently struggled to…read morefind someone who understood complexity--but then I met Alison. For a few days, I had tried many different ways to reach customer service and was treated poorly. Reddit said that Tmobile would help faster if you reached them by social media. So I used Facebook Messenger, and no one responded. Today, I called the corporate toll/free line and was waiting in queue past 45 minutes. Days before, I called around a couple Tmobile stores to inquire about phone chargers at other locations, at which I was placed on hold for 12 minutes, and they disconnected the call. However, I had a special circumstance when I came into this store today. My father's phone charger burned the charging port within his phone, and it could no longer be charged. We knew at that point that he needed a new phone. The account access was very complex because it was under my uncle's name. So, as a process, this particular issue seemed impossible to resolve for both sides involved. And yet, Alison managed to think outside the box like MacGyver. She put my dad's SIM in the display phones and was able to help us get a PIN for my father's phone to access the account. She even helped me authenticate and set up things for my father's phone. It meant a lot to me because I don't get to see my father as often as I would like to, and phones really do keep us connected. So, while I hated Tmobile as a company from bad experiences in the past, I will say that Alison has completely shifted my perspective due to her exceptional customer service and ability to treat people like human beings, which I hardly experience anymore. Alison is the hero of the day. She is highly intelligent, compassionate, and serious about her job. I hope everyone reading this knows that she is the best reason to come to this location because she is worth seeking help from. She won't give up on you.

I don't leave too many reviews for poor service but I need to highlight this store. STAY AWAY. I'll…read moremake my tale of woe brief. Due to a move, my wife and I had to change carriers from Verizon to T-Mobile. I asked the sales person what would be the best plan they could offer. We were sold a plan for three lines and took advantage of an $800 rebate promotion. Fast forward a few weeks I went to another T-Mobile store (corporate owned) to present my final Verizon payoff to getting the 800 credit. The associate there was puzzled why we had a three line plan and asked if my wife and I are over 55 (we are). She was extremely helpful and proceeded to tell us we could have a lower priced plan with just two lines on a 55plus plan. She was frustrated we were oversold a plan we did not need and urged me to go back to the Grand Ave. retailer to ask for a bill adjustment. Although polite the Grand Ave. manager there told me they did nothing wrong and was not at all helpful. Basically giving me the middle finger. I ultimately did get some satisfaction from T-Mobile corporate on a billing adjustment. I feel really taken advantage of and will be shouting from the roof tops to stay away from this authorized reseller. They rip off seniors! My take away...always go to a corporate store.

After Cox did an upgrade in my neighborhood I started having issues with the wifi dropping in my…read morehome. A Cox technician told me it was because I had noise in my lines and I would need to rewire to eliminate the problem. I contacted 10talent and Field Engineer Bill came to my home and conducted a thorough assessment and advised noise wasn't an issue, I just needed another extender, or an upgrade to a better wifi coverage device, and he even researched to determine which device would be best for my home. I was so impressed with the service I received and have told all my neighbors to look no further if they need tech assistance.

The team at 10talent provided excellent customer service and great quality in a fraction of the…read moretime I was expecting.