Great experience. The charging for was repaired and the price was fair and reasonable.read more

Shout out to Oriana for putting a new battery and screen protector on my phone! She was very…read morefriendly, quick, and the parts and labor were fair priced. I'll definitely be coming back for future repairs and accessories. They have a good selection of electronics too on deals too

Disclaimer: I do not use Tmobile as a phone provider, but my father does. I recently struggled to…read morefind someone who understood complexity--but then I met Alison. For a few days, I had tried many different ways to reach customer service and was treated poorly. Reddit said that Tmobile would help faster if you reached them by social media. So I used Facebook Messenger, and no one responded. Today, I called the corporate toll/free line and was waiting in queue past 45 minutes. Days before, I called around a couple Tmobile stores to inquire about phone chargers at other locations, at which I was placed on hold for 12 minutes, and they disconnected the call. However, I had a special circumstance when I came into this store today. My father's phone charger burned the charging port within his phone, and it could no longer be charged. We knew at that point that he needed a new phone. The account access was very complex because it was under my uncle's name. So, as a process, this particular issue seemed impossible to resolve for both sides involved. And yet, Alison managed to think outside the box like MacGyver. She put my dad's SIM in the display phones and was able to help us get a PIN for my father's phone to access the account. She even helped me authenticate and set up things for my father's phone. It meant a lot to me because I don't get to see my father as often as I would like to, and phones really do keep us connected. So, while I hated Tmobile as a company from bad experiences in the past, I will say that Alison has completely shifted my perspective due to her exceptional customer service and ability to treat people like human beings, which I hardly experience anymore. Alison is the hero of the day. She is highly intelligent, compassionate, and serious about her job. I hope everyone reading this knows that she is the best reason to come to this location because she is worth seeking help from. She won't give up on you.

I don't leave too many reviews for poor service but I need to highlight this store. STAY AWAY. I'll…read moremake my tale of woe brief. Due to a move, my wife and I had to change carriers from Verizon to T-Mobile. I asked the sales person what would be the best plan they could offer. We were sold a plan for three lines and took advantage of an $800 rebate promotion. Fast forward a few weeks I went to another T-Mobile store (corporate owned) to present my final Verizon payoff to getting the 800 credit. The associate there was puzzled why we had a three line plan and asked if my wife and I are over 55 (we are). She was extremely helpful and proceeded to tell us we could have a lower priced plan with just two lines on a 55plus plan. She was frustrated we were oversold a plan we did not need and urged me to go back to the Grand Ave. retailer to ask for a bill adjustment. Although polite the Grand Ave. manager there told me they did nothing wrong and was not at all helpful. Basically giving me the middle finger. I ultimately did get some satisfaction from T-Mobile corporate on a billing adjustment. I feel really taken advantage of and will be shouting from the roof tops to stay away from this authorized reseller. They rip off seniors! My take away...always go to a corporate store.

I had to go in and upgrade my phone. Like most people I was not looking forward to it. Mel was the…read morerepresentative I was dealing with and she was so helpful and made the process so easy. She rocked made sure I fully understood all my options and even got me hooked up with stuff I was already paying for and no taking advantage of! 5/5 stars for Mel!

Dear Verizon Customer Service,…read more I am writing to share my disappointment with a recent experience. Verizon used to provide what I considered some of the best customer service--representatives were friendly, knowledgeable, efficient, and focused on resolving the issue. Unfortunately, my recent experience was very different. In my opinion, the level of service has gone from 100% to 3%. I recently needed a replacement phone. The first representative I spoke with was kind, although she spoke incessantly and repeatedly tried to discuss upgrades. I explained at least four times that I am not the person who makes decisions regarding upgrades or changes to our account. I also told her several times that I needed to get off the phone because my phone was overheating and the battery was dying--which was the reason I needed a replacement in the first place. She told me that, because I had been so nice, she would waive both the $49 replacement fee and the $14 delivery fee. She also told me the replacement phone would arrive on Monday. Later, I realized I had forgotten to ask about the size of the replacement phone, so I called back. Unfortunately, my experience with the second representative was even more frustrating. He was very intense and would not allow me to end the call, despite my repeatedly explaining that I do not make decisions regarding our account. I eventually told him I had to go and hung up. He then called me several times and left multiple messages, including one that simply said, "Wow." I found this behavior inappropriate and uncomfortable. The delivery experience was also frustrating. I had arranged for my daughter to be at my home to sign for the phone based on the delivery date I was originally given. Verizon then changed the delivery date, so I sent her home. The date was changed again, and FedEx attempted delivery in the meantime. This created unnecessary confusion and inconvenience. To add to my frustration, I am now being charged the $49 replacement fee, despite being specifically told by the first representative that it would be waived. We have been Verizon customers for approximately 15 years, and it is disappointing to feel that customer service has become so focused on sales and upgrades rather than listening to and helping the customer. Pushy sales tactics are irritating, especially when a customer has clearly stated multiple times that they are not authorized to make those decisions. Verizon can do better. We have remained loyal customers for many years, but experiences like this have caused us to seriously consider whether it is time to take our business to another company. I would appreciate someone reviewing this situation, including the promised waiver of the replacement and delivery fees, as well as the repeated and unwanted calls from the second representative. Sincerely, Valerie Wood Valndylan@gmail Thus is intended for Verizon Corporate unfortunately there is no email for Verizon

EXCELLENT place to go if you want courteous and professional service…read more Was very happy with the help I received after my old phone died.

Excellent service compared to the store in Encinitas. Unfortunately I forgot the woman's name who…read morehelped us but she was very helpful and we bought 3 new phones because of her.

Jonathan help me straighten out my phone. I'm not very savvy thank God he is. I couldn't figure out…read morehow to delete a Facebook account that I started years ago and never used. He also helped me get my pictures put into Google and off the iCloud.

I give them an enthusiastic Minus 10 if I only could! I signed up for their fiber and their…read more"mobility" otherwise known as cell phone service three weeks ago (3/12/26) and have experienced insane billing and not good service. The one-month cell bill for two lines is $310!! Definitely NOT what I was presented and signed up for. And the "commercial" rep who visited my home twice, once when I signed up and again during the fiber install, will not return my phone calls or emails. The most amazing part is that I am literally being HELD HOSTAGE and l am UNABLE TO CANCEL! I have been passed around to different parts of the company where I'm told their particular system doesn't allow them to do an account closure and then assure me the next group will so they transfer me elsewhere and I'm given the same excuse. I have been given pin codes that the next department doesn't recognize. I'm told that my email address needs to be in the system for 30 days before the account can be closed!!! But yet they've emailed me a number of times for billing and other items. Over four days and many hours on the phone have been invested and with NO results. IT IS ABSOLUTELY RIDICULOUS! It equates to unlawful detainment and I will be filing a complaint with the Federal Trade Commission. They were found guilty years ago in a class action lawsuit for falsifying bills (which caused me to leave them then vowing I'd never return) and I hope they'll suffer the same thing for these actions. I've been to TWO retail stores and have had NO RESULTS. The last store - a corporate location, not a franchise - tried to get it done calling corporate but still no luck. They told me they were there to sell, not to handle customer service issues and cancel accounts. So please be aware! I can't wait to get back to T-Mobile who actually is great to work with - if you use a corporate store and not a franchise location.

would not recommend this place my phone had a broken screen only and all the sudden they didn't…read moreeven fix my phone they made it worse I will not return to this place they took longer then the time guaranteed which was 1hr but took more time fixing a dam screen now my phone doesn't work and spend 120 to replace screen wanted to up charge me more for more work needed to be done to my phone pretty much better off buying a new one will not recommend this place to anyone

New spot wanted to try out. Super quick service and price was fair. Definitely recommendread more

Mel is an absolute rockstar…read more My sister and I came into the San Marcos Verizon store with my 94-year-old dad's phone, which had completely died. Mel -- who recently moved over from the Encinitas store -- took ownership from the second we walked in. She didn't just "help." She fixed everything. She brought my dad's phone back to life, fully moved and set up every contact, message, setting, and app, and made sure he wouldn't miss a single thing, even though he's currently in the hospital. She handled it with speed, skill, and genuine care. Mel sets the bar for both technical wizardry and customer service that actually feels human. If I could hire her, I would. Verizon, don't lose her. If you need real help, ask for Mel. Mlydon@gmail.com

Manny took great care of us. Went in to have our Zagg cover replaced. He did a great job. But also…read morereviewed our account and redid a few things and ended up saving $50/ month. Thank you Manny!!!

Had the best customer experience by two helpful employees, gave me the best deals. Came in to buy a…read morephone and left with a fast charger, new phone case, screen protector, speaker and of course a new iPhone 17 e! All within a great price. Definitely will be recommending friends and family to this specific location.

Very disappointing experience - Do Not recommend this location…read more My son went to this T-Mobile location because he wanted to make sure he purchased a quality charger. Unfortunately, the charger he purchased did not work. When he returned to the store to request a refund, the female salesperson told him she could not provide one. He explained that the charger was not working, so she provided him with a second charger to try. He tested it, and that one did not work either. When he again asked for a refund, he was told no and was instructed to leave the store or she would call the police. Rather than continue arguing, my son left. He was understandably very upset that he had been charged for a product that did not work and ultimately did not receive. He also mentioned that another couple in the store, who did not speak English, appeared to be having a similar issue with the same employee. Customers should be treated with respect and should be given reasonable assistance when a product they purchased does not work. This experience was extremely disappointing and not what I would expect from a T-Mobile store. I hope T-Mobile reviews what happened at this location and addresses the way customers are being treated. If others have experience the same situation please call the t mobile corporate office to report.

I love this Best Buy location. There's plenty of parking, the store is well organized, and they…read moreusually have a great selection of electronics and appliances in stock. One thing I especially appreciate is their electronics and appliance recycling program. It's incredibly easy and convenient. I just bring my items to customer service, let them know I'm there to recycle them, and they take care of the rest. They even provide a receipt. It couldn't be simpler. I've also had great experiences with the staff and Geek Squad. When my parents needed a new TV, I hired them to deliver and install it. They were patient, professional, removed the old TV and mount, and did a perfect job mounting the new one. The whole process was stress free. Between the helpful employees, fair prices, convenient recycling services, and excellent Geek Squad support, this has become my go to Best Buy location.

This is by far the worst Best Buy location I have dealt with…read more I dropped my laptop off with Geek Squad for service, and when I returned after being told it was ready for pickup, an employee refused to return my property to me because he claimed the name did not match my identification. I explained the situation regarding my preferred name and legal name while showing him the email I received, but instead of calmly helping resolve the issue, he continued telling me that he would not give me my laptop back. The situation became so ridiculous that I was close to calling the police because I was being refused access to my own property. Thankfully, an older gentleman working at Geek Squad stepped in, de-escalated the situation, and was able to assist me. Regardless, I should never have had to go through that just to retrieve a laptop that belonged to me. The entire experience was unnecessarily confrontational and extremely unprofessional. If you have another Best Buy location available to you, I strongly recommend going somewhere else!

The new management at this store is awful compared to the previous ones back in 2025. The young…read moreindian guy, who said he's the manager is not helpful. He tried to charge us $50 to transfer a SIM card and then brought it down to $25 when we could have done it for free online. He said he didn't know you can do it for free online, very untruthful. He raised his voice at us when we brought this up. Extremely loud Hindi music was being played in the store where you could barely hear what anyone was saying. I would avoid this location at all costs. We called customer service who was just as unhelpful.

This used to be my go to store. The hispanic gals that worked there were helpful and knew their…read morestuff. Now there is some other guy working there that doesn't know what he was doing. He couldn't fix our problem and didn't bother to tell us about tech support being available. I went to the store off Vista Way by Big Jims and Marilyn was super helpful.