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    Cox Authorized Retailer

    2.5 (6 reviews)
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    San Diego Broadband

    San Diego Broadband

    4.0
    (61 reviews)

    We've been using SDB's service for nearly 5 years and am really pleased with the quality of…read moreservice, support and the price-point is decent. We live in an area of Bonsall that has no other broadband options, other than satellite. Kind of a broadband dark spot. Just from that standpoint, SDB has been a godsend. I work from home and am utterly dependent on reliable, high quality/speed internet service. Speeds average from 70Mbps to around 100Mbps. Pings are decent at around 14-20ms. When streaming HD content, we never have issues with feed being interrupted. There have been a few outages over the years, but they never seem to last long. And whenever I've called SDB's tech support they have always been very informative, helpful and patient. I've read some of the negative reviews and am sorry that others have had issues--I wonder if that's location-specific. Some of us in more rural areas can find it difficult to find reliable service. All I can say is that, for me, SDB has been completely first rate on all fronts, and I've dealt with AT&T, Cox, Comcast and a few others over the years, none of which have been as reliable or as helpful as SDB.

    I will add that as soon as I became aware of the previously past due amount, I immediately paid it,…read moreonce someone finally gave me the details that allowed me to do so. It's great to hear that they "reached out" to apologize. Unfortunately, they didn't leave any message so there's no way for me to have known. It seems like now it's on me that they didn't hear back. Once again, it looks like my bad here.

    Cox Store

    Cox Store

    2.3
    (130 reviews)

    Went in around 11:15am when they opened at 11 and was met with the least enthusiastic individuals…read more Two walked to the back and one person stayed up front, Angie. She didn't help us she made us wait a little and then a lady asked about her bill and asked if she still owed money because where it dates owed it showed .88. Angie said, "Do you see the lines there? That means credit." I was called and I asked to change my bill because it went up $40. She said "Yes, that's what happens when contracts are up." Clearly it was a tough morning for this lady because why would you apply for a customer service job if you don't like talking to people right? Wrong, she continued to be disrespectful for no reason and condescending when I asked about other plans. She eventually said I could get rid of unlimited and asked how much I use every month. I let her know I'm not sure and she said, "That's why you need to download the app." Where did this app come from? After looking it up and some more remarks from Angie I did as she recommended and ended the unlimited. I let her know I will just cancel and get the cheaper plan and she said, "You can do whatever you want." A BIG THANK YOU TO ANGIE. With your encouragement we cancelled our plan with cox. The whole interaction was no more than 5-6 minutes because who is going to sit there and get spoken to like that. Friendly reminder, no one forced you to get a job where you interact with people.

    After three calls to Cox with three different staff members in the loyalty department over the…read morecourse of a week and a half, we were told by a manager that we could just drop off the devices they sent us that we don't want. They didn't say anything else about it. There was about ten minutes until closing time. We brought in the each box with their device inside. The Tech Specialist in store said that they had to know who to take the devices off from. Fair enough. I give them the information they needed. Gave the phone number on the account. Answered the questions. They took the devices. It lowered the price $20 without losing the promotions we had on the household account. We were told changing anything would cancel the promotions we had for 2025. The Tech Specialist was SO patient, calm, and respectful. It was surprising to me after dealing with Cox staff members on the phone. If we were told there was more of a process than scanning the barcode on the boxes, we would not have gone in so close to closing time. Thanks to the one employee who didn't show disappointment when dealing with a problem three other Cox employees caused. There was no staff name on the receipt, but if the Cox store manager would like the staff number, so they can get praise for giving a positive experience to their customer I can provide that in a private message.

    Cox Authorized Retailer - televisionserviceproviders - Updated August 2026

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