Jonathan help me straighten out my phone. I'm not very savvy thank God he is. I couldn't figure out how to delete a Facebook account that I started years ago and never used. He also helped me get my pictures put into Google and off the iCloud. read more

I give them an enthusiastic Minus 10 if I only could! I signed up for their fiber and their "mobility" otherwise known as cell phone service three weeks ago (3/12/26) and have experienced insane billing and not good service. The one-month cell bill for two lines is $310!! Definitely NOT what I was presented and signed up for. And the "commercial" rep who visited my home twice, once when I signed up and again during the fiber install, will not return my phone calls or emails. The most amazing part is that I am literally being HELD HOSTAGE and l am UNABLE TO CANCEL! I have been passed around to different parts of the company where I'm told their particular system doesn't allow them to do an account closure and then assure me the next group will so they transfer me elsewhere and I'm given the same excuse. I have been given pin codes that the next department doesn't recognize. I'm told that my email address needs to be in the system for 30 days before the account can be closed!!! But yet they've emailed me a number of times for billing and other items. Over four days and many hours on the phone have been invested and with NO results. IT IS ABSOLUTELY RIDICULOUS! It equates to unlawful detainment and I will be filing a complaint with the Federal Trade Commission. They were found guilty years ago in a class action lawsuit for falsifying bills (which caused me to leave them then vowing I'd never return) and I hope they'll suffer the same thing for these actions. I've been to TWO retail stores and have had NO RESULTS. The last store - a corporate location, not a franchise - tried to get it done calling corporate but still no luck. They told me they were there to sell, not to handle customer service issues and cancel accounts. So please be aware! I can't wait to get back to T-Mobile who actually is great to work with - if you use a corporate store and not a franchise location. read more

Someone PLEASE give Jarred a raise. He just went completely out of his way to help me out. AT&T is a company I already respected. But his costumer service was amazing. read more

Mauricio was very helpful in transferring my service from verizon and getting new devices. he was very personable, informative and was polite to everyone from what i saw. the manager came by while I was being helped and he was nice as well. it's a great deal for what i'm getting. they have all the new devices, tons of accessories as well. I just have to go pickup my ipad at another store because i'm impatient lol. **however, i would definitely recommend getting the bill payment kiosk fixed. lots of people came in specifically for that and were unhappy to have to wait to pay their bill with 1 of the 2 people working. read more

Horrible customer service, lack of professionalism, short staffed, and waited for over two hours while watching several customers walk away. Went to the Twin Oaks Store as was happily taken care of in 30 minutes. DO NOT WASTE YOUR TIME HERE read more

It's been months. At least six months since the kiosk has been operational. It is absolutely ridiculous because someone's there to use to make a payment. AT&t is communications and they cannot repair a kiosk for communication! it's to their benefit for a customer to pay a bill. And it is supposed to be there for customers convenience especially because that's a very busy branch and most of the time the salesperson are busy with saling. To wait for a salesperson an hour to pay a cash invoice is absurd, bad customer service. Fix your kiosk! read more

Worst customer service ever. They were NOT short-staffed, yet only one person was helping customers while the rest of the employees stayed in the back doing nothing. We waited almost 40 minutes. Erica was rude, dismissive, and completely unhelpful. Her only response was "check another store." When I got upset, she didn't apologize at all and she was like: it is what it is." Absolutely unacceptable. read more

We ordered transfer phones online, they basically said the opposite in store that it had said online and we drove all the way to a far location just for the specific phones that were available and the worker told us that they were doing an exception for us when they literally were just doing their job and we wasted gas to drive and only get 1 phone out of the 2 because of some stupid policy after he literally had both in the bag. We also tried calling from 12:30 to 3 before we left trying to make calls and everyone single call wasn't answered. read more

Over the past few months, I've visited three different AT&T stores, and each time, at a different location, the self-service payment kiosk was broken. That's three separate visits, same result: I walk in hoping for a quick payment, and the one thing designed to make it easy is out of order--again and again. Today's visit stood out for another reason. When I walked in, one of the employees--a man helping a customer--acknowledged me right away and let me know he'd be with me shortly. I appreciated that. However, the other employee, a woman who had just finished with a customer and was on the phone, saw me standing directly in front of her and then turned around and walked into the employee-only area without saying a word. No eye contact, no "I'll be with you in a moment," nothing. Whether or not the call was work-related, the complete lack of acknowledgment came across as dismissive and unprofessional. This wasn't an isolated incident--it's been a string of unhelpful experiences across multiple stores. I'm not asking for much. Just a working kiosk and a little basic courtesy. Unfortunately, both seem to be in short supply lately. read more

I came to this store before the posted close time in the store front and the time posted online and they had already close. If you want to come this store you are best if you come in the morning read more

Att has the worst customer service ever. The store cannot help you if you ordered or something went wrong online. There is NO ONE who can help you. They charged me for services that I never ever had and it took a whole week of calling and trying to find someone to help me. It is a nightmare. DO NOT ever use AT&T.. They are a rip off and also they will not give me back my money for services that I never used. I am still dealing with the problem. It shows I am cancelled yet I still have an account with them and then they added stuff onto my phone that I never requested. read more

Unethical employees work at this store. They enrolled customers in services they don't need without customers permission to get more money in their pocket. The manager promised to help remove those unauthorized services and waive upgrade fee only to block my number so I wouldn't follow up. These type of unethical people should be held accountable by the company. I am completely disgusted and disappointed by how this store has decreased their customer service. read more

Deplorable customer service. Absolutely no product knowledge. We were sold a prepaid plan that doesn't work. Zero customer service when we returned to try & fix it. Value equals zero. If you cant use it, why have it? read more

Very poor customer service. Sales representative had no idea what the product was. I'm trying to get a refund on the prepaid plan I paid cash for and I am now in a customer-service rabbit hole. Stay away from this AT&T store. read more

My wife and I came to this location so we could switch her from her old plan to my plan, and the staff there gave us every excuse why it couldn't be done. They made up excuses about what we would need to do and said they couldn't help us. It was sheer incompetence and laziness. We proceeded to drive across town to the location by CSUSM and they were able to help us out without any issue. We would highly encourage you to check out that location instead, our experience there with Breanna was absolutely wonderful. read more

I was at work in Poway and called to see if they had a phone in stock. I believe it was Raul. He said yes it there, so I drive on my lunch break to go purchase the phone. His boss the assistant manager came out to help me. He was very rude and didn't look like he wanted to be there. He said the phone was there but could not be sold until the following day. Why couldn't they just say that on the phone? Needless to say I'll be purchasing this phone elsewhere. read more

Customer service can be a thankless job. When a patron stops by, if their problem is solved, it's what they expect and they go on their way in silence; but, most people will speak up and complain if things turn sour. Looking at the reviews here, with a couple high reviews and many more low reviews to push down the ratings, it's safe to say there are probably quite a few 4 and 5 star stories that are going untold. On the flip side of that, most customers that come in with a problem are looking for two things. They want the problem to be solved (obviously) and, to a lesser extent, they're looking for some empathy (this is especially true if what you need can't be fixed). When dealing with smaller businesses, getting customer service to understand where you're coming from is easy as there are fewer working parts to the company and those service reps are closer to what the problem is. Larger corporations, however, need larger employee bases, which means less training to go around, which results in talking to multiple people who do nothing but read from the same script. And this is where things can quickly turn frustrating, because when you start hearing the same lines from that script repeatedly, you know you've strayed outside someone's comfort zone and they fallback to the familiar. This is where many customers go to die ... and it can suck. Which brings me to my problem. Recently bought a new house in this area and had my AT&T service switched from my condo in Encinitas. Been making payments every month, but my bill due date is on the 21st and I get paid on the 22nd, sending out electronic checks that arrive a few days later. This means that I've been incurring late charges on every bill. So, to avoid getting this monthly hit, I called up and asked what could be done ... the solution ended up being pushing my late date ahead by five days. Unfortunately, this also pushed my new billing cycle into next month's service time. This meant that I received a bill for April 1st - April 6th charging me a full month of AT&T service (for all of April) and immediately received another bill for April 7th to May 6th charging me another full month of AT&T service (for all of May) and stating that I was now a month behind. I essentially went from being a few days late a month, but having my payments up to date to now owing two full payments, being 25 days late, and getting nasty letters from AT&T saying that they'll cancel my service and charge extra to turn it back on. Needless to say, this wasn't right ... and, yeah, it kind of sucked. Which finally brings me to the customer service here with AT&T. Calling their billing line, invariably led to the same scripted line of, "you're a month behind in your payments ... can we take your payment now?" It didn't matter that the month was only six days long, it didn't matter that my account was up to date one day and then over a month behind the next, all that mattered was sticking to the script. Today, coming here to the San Marcos AT&T branch is devolved into much of the same. To their credit, they did sit down and try to listen; this original effort is why this a weak two star review over a single star. But, while I can understand why I'm being charged two full months of AT&T service (moving my billing date did push the tail end of my service cycle into a new month and all), trying to get the simple point across that what was supposed to prevent me from constantly being a few days late every month has now caused me to almost a month behind with a two month balance ... they just fell back to their script. Very frustrating ... like I said. To the point where they kept repeating the same lines from that script while standing at the door, ushering me out. Honestly, if i had been with anyone I cared about, it might have been mildly humiliating. In the end, though ... it just comes down to that lack of empathy. They don't care what the issue is, they don't care if AT&T caused this issue, they don't care if the situation is right or wrong. All that matters is that they stick to their script. And that really sucks. read more

Raul & Leonardo's customer service is beyond amazing. I have been coming to this location for years & they are both always very helpful.

Tried to do curbside pick up on the site to pay for a phone in cash! Didn't work. Called att they told me to come to my local store (they had the phone in stock) been waiting outside for over an hour (was quoted 20 minutes) when asked if there's anyone else available they said the manager decided to go on break with 3 people waiting (one ahead of me) called vista and they have no wait. Headed there now. Terrible customer service. read more

AT&T Store - Mobile Phones Near Me - San Marcos, California

Went in to trade in my IPhone 7. Joe H was a big help. Discussed several replacement phones as well as service plans. Ended up with a IPhone 13 and saved on my service plan. Also helped with installing a new screen shield. Saved me 30 minutes. Professional, helpful, and patient. Thanks Joe!! Michael P read more

Liars Liars Liars Liars Liars Liars Liars Liars Liars Liars Liars Liars Liars Liars Liars Liars!!!!!! After they work their jobs as telemarketers they go to work as phone sales. My 23 daughter went in here on here own, I warned her phone sales people are know to lie to customers. Sure enough they still played her. She bought a new iPhone 11, they of course told her that she couldn't keep the phone number that she's had for 10yrs, said it's too difficult and she'd have to wait a week or so before getting her new phone. Hate these people. read more

Was great as a corporate store...BRUTAL AS AN AUTHORIZED RESELLER. Staff is not customer service trained. Very off putting attitude. Highly suggest you use a different store. read more

I've come here three times in the last week trying to get help and waited forever. It's such a busy shopping complex. Better luck at another store. I recommend the AT&T store in Carlsbad at the forum. They help you right away and they're very nice. At this location you can easily be waiting an hour and still not be helped. I know it's not the staffs fault, but it's such a busy location you would think that they would have more employees working? I don't have time to takeoff work to sit around for three hours.... read more

Came in for my pops upgrade and after an hour of my questions he was very patient and very helpful and got you family a killer deal so we can all upgrade!! Thank you Marcus C. Keep up the killer work read more

I was offered Uverse & internet a my address thru email, and a variety of different mail letters and flyers. After calling and agreeing to service. Come to find out, the total bandwidth was not able to be delivered to my house.. Ok, rep said he rather not set me up at that time.. Cool, thanks for the heads up! I wanted to change from cox, prices to high. So I went into At&t store. 1 star due to store employees trying to sign me up after I told him the convo I had with the sales rep over the phone. Christain assured me they wouldn't list the capacity without being fully tested. I asked if they could find out before any offers were given. But him and his manager proceed to sell me on how great Uverse is. Long story short... I walked out with no service. The most they could get me in my area is internet. Please listen to your customers, before you go all robot on us! read more

AT&T Store - THIS IS NOT TRUE! Don't send emails, flyers, mail to my house saying Uverse is now available. But really isn't! GET IT TOGETHER! - Mobile Phones Near Me - San Marcos, California

I came over here as the other location was having a business meeting in the middle of the day and couldn't stop to help customers. I was helped by Liz and she was awesome. She understood exactly what I needed and was very knowledgeable about what I needed to do. After two days of issues Liz figured it out no problem. Best customer service I have received when dealing with AT&T so far. read more

Fantastic customer service. Ask for Edgar, he's part of the A-team. He helped me switch from Verizon to AT&T last Sunday after a horrible experience trying to get a new phone from Verizon. I trusted him, he got me in a pre-paid plan, new phone and I am now pay half of what I was previously. He also is handsome and has great hair. Grateful for his help! read more

No wonder they have bad reviews. Made appointment they got me in at a decent time. I was going to get two new lines and I had to call my old carrier to get my account number and they seem annoyed that where where there 10 minutes before they closed. So we taking our business to Encinitas. read more

Nice location, friendly staff, self pay kiosk.... nothing new you wouldn't see at any other AT&T store. read more

AT&T Store - Mobile Phones Near Me - San Marcos, California

I only frequent this place if I need something; otherwise, I do my business online or via telephone. I was greeted by the friendly staff. I came in looking for a particular product. The staff indicated that they didn't care the item I was searching for and I requested whether she was able to look the item up to see if the product existed. Unfortunately, it doesn't exist, but it exists on Amazon where I got my item from. Very disappointed that they used to carry the product for my 3Gs and not for my 4s. read more

I just need to RANT for a second about ATT lord help me because I have had enough of these people taking more and more money - shout out to AT&T for being hands down the worst prices, service, and customer service I have ever dealt with. The fact I have to result to blasting a business on fb is enough said. ANYWHO here we go.... From 2018-Present I have had ongoing issues with ATT. Recently, ATT (05/24/2019) alerted me that I was due for an upgrade on my line. I went into the store to receive the upgrade and instead of upgrading my line, they added a third new line to my account. NOT to even mention i brought in my great condition iphone 8plus for a rebate....never even got the rebate credited! they said "you can get 350 for this phone towards the upgrade" ok sweet lets do it i HAND THEM THE PHONE....never got the credit or rebate! This line has a designated # and i did not get any sim card or phone for this extra line that they charged me for. For the last year I have been paying for an extra line that i did not give ATT permission to open a brand new line with a brand new phone. It was only suppose to be an upgrade. They put my current number/sim card into the new phone thus making it impossible for me to cancel any line..in order for me to cancel my line they want me to pay off the device, pay early cancellation fees, and then pay what they called an "inconvenience fee" for wanting to leave in the middle of my installments. AUG 2020 - i canceled a line with ATT that had a phone stolen. I bought a phone for my nanny/roommate and the phone did not get returned. I contacted ATT insurance company to report the phone stolen. Next months bill comes and they are still charging me for this damn phone, so i call ATT and they are making me charge out $400 in order for me to pay off device and cancel the line. At the end of the day i pay them the $400 on top of paying my $235 monthly phone bill...$635 !!!! THEY NEVER CANCELED THE LINE! Still to this day they will not help with that line with the stolen phone at all Finally they froze the line due to inactivity and i had to keep suspending the line to avoid being charged.. I get the occasional service rep that says "hang on i am going to waive your fees" Thus putting me on hold for 30 mins sometimes almost and hour then hanging up./ Anytime I call or try to settle the debt they add on more off the wall charges & then telling me "its not our responsibility you need to handle this" NOT ONCE has ATT done anything to help navigate through this instead ATT will shut my service off (12 days before my bill is due) I pay the fees thinking it was MY fault and then 3 days later i get yet another bill with more charges and more "fees" that have miraculously came up. I have been a customer with ATT FOR YEARS now and have never had issues until the last 2 years. My phone needed an update, I didnt want to update so i kept ignoring the cellular update and had to have ATT reinstate my service and pay a $35 fee all because i wouldn't updae the phone (not even kidding) SO now, I have had to type this up on fb, report a legal claim against ATT, and then contact the BBB and file a complaint because I refuse to fork over $1200+ to leave ATT when I have been trying to leave them for the last 6 months. Anytime I try to leave there's a new charge, a new hidden fee, and a new reason of why I am stuck. GOOD RIDDANCE - thank you again AT&T for the ridiculous amount of money you've taken from a pregnant mother of 2(yes i will pull that damn card)...end rant. read more

When you go into this store to buy a new IPhone 8, as I did, and the salesman insults you, you will probably walk out, as I did. ATT, let me know when you fix this. read more

Frank was the Greeter and ignored me. He then let somebody else go ahead of me because they needed to just pay a bill. I have been sitting at the store waiting for 20 minutes. I had already been registered in the system. Definitely a struggling store and struggling employees. Now been here 35 minutes and the guy who just needed to pay his bill is still with the representative. Wisdom and order are missing from this location. Frank was not responsive, ignored me and didn't care. I asked to speak to the manager and he declined. Said he would not do it. Stood up to me in my face and proceeded to threaten me as if he was going to fight me. Run from this store and avoid frank and his anger issues. read more

Had to swap out my equipment and their online support told me to take it in to the store. Store won't take it and I have to go find a ups store. What a waste of time. Att already gives the worst service read more

Worked with Manny here. He was a great help, was able to resolve what I was needing done. If you come by this store, ask for him.

Ryan was disinterested No added value to the purchase. Business good will only grows when customers know you care. Obviously Ryan didn't care. Preoccupied with his phone instead of customer service. Sad. read more

Always ask for Kody! He helped my husband and I at the last hour of the store hours, and didn't complain what so ever! Very helpful and professional. read more

Bad service ever. Couldn't Imaging customer service was really bad. The staffs were so rude, even I came to talk to the store and talked to them on phone. They didn't want to help you if your deal was online. Never ever come back. read more

My son's account was changed to include two I-pads which he never purchased. The rep at this store would not help and said he needed to contact AT&T by phone. After over 4 hours on the phone over two days, they "graciously" credited his account for $100. This barely scratches the surface of what was automatically taken out of his account. They confirmed that there was no I-pad usage but still would not budge. I will be moving all of my accounts including my business accounts from AT&T. This experience was horrible and yet so unnecessary! Too big to fail? Shame on you AT&T. read more

Great looking store. Great location. Organized. Friendly. Lots of inventory and support. Best looking manager ever. Austen is sharp, knowledgable and very helpful. He makes this place a pleasure to frequent. read more