Dereck was outstanding. Never ever seen anything like it. Explained everything and walked me through it. Very professional. Thank you for your help. Monster read more

Anastasio was very friendly, helpful and knowledgeable. We went to just get a quote on a service transfer and decided to go ahead with the switch. He made it easy and facilitated the whole transaction. I would recommend this location and provider to my family am friends. Anastasio let us know the cost for a new phone but we decided to keep our old phones. I did see a good selection of devices to choose from. read more

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Dereck was amazing in assisting us with upgrading my dad's phone. He made the process easy for us and was very informative. I would highly recommend coming to this location for his help! read more

Didn't explain to me that I could have upgraded instead of getting a whole new phone and line. Useless boys who probably just wanted commission instead of helping me save money. read more

In 32 years of using cellphones, I have never had better service then I received from Dereck today. He solved NUMEROUS problems and issues . He seems to know everything, is very calm, and keeps a very busy office running smoothly. Cant complement him enough. Thank you Dereck! read more

So I went to the store because the people at AT&t customer support said that they would be able to help me return the phones for my trade-in. Well, they were not able to give me a receipt or anything like that so I was very frustrated initially but, after a little bit, they were able to help me get it all set up to send on my own. They got it started and I thank them so much because I am really stressed out about trying to get this done and even though I wasn't the kindest at first, I really, really do appreciate how above and beyond these two gentlemen went for me. Thank you again guys! read more

Just switch 4 phones from Verizon to AT&T, Ernesto & Derrick are amazing. Go check them out and see what they can do for you!

Absolutely the best customer service that I have ever experienced thanks to Dereck! Dereck literally epitomizes the word professionalism! He went above and beyond to arrive at a creative solution for my ongoing internet problem! I am a 1st responder and Dereck offered the out of the box idea of utilizing a hot spot to mitigate for the slow internet net speeds that plague Fallbrook residents. Dereck was endlessly patient, kind and helpful! Honestly, this was absolutely the best phone and internet related experience I have ever had! All the best to you Dereck! Sincerely, Andrea and Allison read more

Jerome was very helpful and helped me out in no time flat. I appreciate your commitment to making the customer happy. Cheers and thank you for all your help, sir. read more

Best AT&T in the area. Dereck and Malique were extremely helpful and professional. Thank you!

Honestly i wish i could give this place 0 stars. I paid off my iphone 14 in order to trade it in for a iphone 15 pro max because the salesman said they would give me credits off for my iphone 15 pro max. Sounded like a great deal my iphone 14 was in great condition so i was sure they would give me the credits, the salesman also said it was in great condition and was surely able to get those credits of at least 700 dollar credit. Keep in mind this was back in the beginning of february after turning in my phone we waited then we saw that i was getting charged regular price for my phone bill and no discount was being made so we called and they had told us they lost the phone and needed the IMEI. When i finally was able to find the IMEI they told us they submitted the phone they denied it ? then submitted it again ? and denied it again ? i thought they lost the phone ???? so we then asked if we could have the phone back then and they said they can't return it after they've given it to the company. They weren't willing to come to a solution to help us out. the store manager nor the general manager were no help and said they couldn't do anything for us. We basically gave away a free phone and gambled and got scammed very disappointed and going to have to go directly to AT&T hopefully they won't throw us around for a loop. read more

There is an employee at this location who may or may not be a manager. He aggressively approached me and hassled me while in the market to purchase new noise canceling earbuds from Samsung. He also threated multiple times to contact authorities because I would not engage in verbal combat with him. In addition, there were two female employees here who did not engage, most likely because they are familiar with the rapport of this employee though I am not sure. I will be reaching out to Samsung as well as my Samsung vendor, Reggie S. from the Best Buy store(s). Absolutely unacceptable. I was able to find time to visit the AT&T location in San Marcos and browse very peacefully though it was near closing time. This employee is in need of and has also earned the need for disciplinary action. Lastly, I informed this person at the 4225 Oceanside Blvd, location of my tenure of being an AT&T customer, to no avail. A decade...gone down the drain. read more

Helped me with a tricky situation when I wasn't able to return my device inside the initial trade-in window after upgrading my phone online. They listened patiently, gave me a fair value and credited my account immediately. My heroes! I'll definitely be returning here for future upgrades. read more

Derrick is the manager and my new best friend! He has the patience of a saint and being a senior female I really appreciate knowing him. He is the reason I have stayed with AT&T. He truly enjoys helping customers and it shows EVERY time I visit with a concern or question. HE is the MAN!!!!!!!!! (and we're not related or co-workers) If I was 40 years younger I'd be puttin the "moves" on him!!! read more

Diego was so helpful with my purchase of a new iPhone today! Super stoked to have such an easy experience and get the help I needed!! I'll definitely be back and will recommend everyone to come to this location! Diego's the man!! read more

My phone was having SIM failure issues so I visited this AT&T Store. I was helped right away and my phone issues were resolved. The staff at this store are very helpful and knowledgeable. I'm glad I picked this store to resolve my issues. read more

Yes I would recommend the store I had a very nice chat and encounter with one of your sales reps by the name of Valerie Toria very charming person very bubbly joyful attitude I will definitely come again thanks read more

I visited today to return WiFi equipment as I was told to visit any ATT store to do so. Walked into the store to see there employees, of which two were helping the customers and the third was flirting with the same customer, until minutes later she turns around and say we'll be with you in a minute and turned her back and continued to flirt. This customer was already being helped. Finally a different employee let me know they were ready and was told I had to go to a UPS store to do so, contradicting what the ATT agent told me previously. Not helpful nor professional in the slightest. read more

They sort of knew how to handle my new phone problem but actually should of just taken it back rather than running me all over SoCal to Apple Stores where I eventually got it repaired. A new 1 day old phone (phantom inputs) that needed repair? Sad. read more

My recent visits to this AT&T location have been great. Dereck was super helpful and professional. Other staff members were helpful as well when I needed to trade in a phone. Overall great experiences at this location. read more

Astrid and Jerome did an awesome job assisting me with an iPhone 14 I purchased at Walmart. I've always bought my phones from this AT&T store but my daughter felt I got a better deal at Walmart. When I left Walmart, the phone was not fully set up. I was very frustrated so went back to this AT&T store where Astrid and Jerome helped me. I would highly recommend this AT&T store and these two associates. read more

Worst rudest ATT shop ever. My dad and I were waiting to get service there. But then, customer service lady's friends showed up without mask even though the store specifically mandated the mask for everyone. They all started chatting for long time, so my dad asked how many more minutes we need to wait. Then the customer service lady and their friends started making fun of us and said how inpatient we are. It was so unprofessional and rude, so we left at that moment. I would never come back to this store ever again. read more

Worst experience ever. Tried to switch service from Verizon, ordered two new phones shipped to store, one ended up missing. 4 weeks later, and multiple hours of my life consumed following up, still no resolution. No ownership of the issue and ALL follow up has landed on me. Honestly the worst customer service I have experienced in a long time, would not recommend. read more

The people that work here were very nice and very helpful. The store is not very busy and I definitely like that! Had to go back and ask some questions about my phone and the man that works there helped me worked out all of my my issues. Thanks! read more

Okay even though (In My Experience) all the other at&t stores have proven to me unworthy of my money....the employees are uneducated and under trained.... one of them the other day didn't know ANY answer to any question I asked, so I just read the shit myself to him word for word off the sign in the store and he was still confused and adamant about how he was right , when the sign proved otherwise...... Anyways besides that RACQUEL (sorry if I spelled that wrong) you made my life so much easier that night, you worked so hard helping everyone in a respectful and orderly fashion even though it was after closing time. You made sure everyone left satisfied and you put your own personal swing on it which left a lasting impression on everyone that night. I wish there were more people like her. She deserves it all. Hard working and passionate about getting the job done right for people. Give this woman a raise, because in 13 years of dealing with you at&t scum..... y'all at least have two people doing something right!!!!! The other persons name is crystal. She wasn't working that night but she also helped me in such a way that I never forgot her name. She was great too and also found at this location. Thanks for nothing at&t, and thank you racquel and crystal for everything. read more

We were helped by Derrick and he was great. Took a lot of time with us and went over all the options at length. Definitely have him help you read more

Just wanted to say THANK YOU to Adrian for taking care of my husband and I, two days in a row :) , your customer service is just amazing!! Thanks again for your assistance and patience!! read more

I went into exchange phone for new phone, first the promo was misleading as my phone didn't qualify but the ad made it seem like it would. Second the sales attendant reps were slow and unhelpful and a little condescending when I mentioned my disappointment that the promo was as it seemed. Lastly the whole store smelt like stale farts - so gross I was happy to get outta there. read more

We walked in and was greeted immediately by Maria. My phone had stopped working. She tried several things to get it to work but nothing did. She found me a great deal on a new phone. She took her time and was very professional. She helped me set it up. Got all my information transferred over. I also purchased a screen protector and case which she even put on for me. I can't say enough good things about her. She was amazing and it was probably the best interaction I have had at any AT&T store. Thank you, Marie, for all your help. read more

I came into this store just by chance after purchasing a new phone from another location and I'm so glad that I did. The service was above and beyond. The staff is friendly, welcoming and very helpful. They helped me step by step getting my new phone set up after purchasing from another location where the service was TERRIBLE. Not only that but they walked me through applying for a discount that I didn't even know existed and no other store had told me about. That helped me tremendously, thank you! And I say they because they really work as a team and come together to help you. read more

I had a complicated matter that I needed help with at AT&T. Katie was extremely patient and helpful. She got my problem solved and with a great attitude. Thank you for your help, Katie! read more

Thanks Anthony! I love my LG G8 ThinkQ with the dual cover and LG Stylo 5. I discovered Anthony at the Oceanside Blvd store after a very bad experience ordering a smartphone online and having the delivery date change from 3/31 to May. This was after trying to order my phone online (with a 90 min wait ), then receiving an email the next day saying the phone would not arrive until mid-May and this could possibly change. When I got this notice, I called again and waited 60 minutes to cancel the phone order and was told it could only be cancelled online. My S8 was broken and many stores are closed. I was elated to find this store was open. I was impressed. The customer representative that helped me was Anthony. Anthony went above and beyond with customer service by taking time to really listen to my needs and offered me alternatives to my well researched smart phone options I chose for my budget. I have been with ATT since 2007 and unfortunately, have a handful of positive experiences. (They are the best carrier in my area so I can't switch). Anthony is at the top of these positive experiences. Normally with ATT. I have to question a lot, because the person I am dealing with is not aware of all the ins and outs of the promotions (the small print). Anthony did. Anthony's willingness and application of his knowledge motivated me to come back the following day and add another line and purchase another phone. Anthony knew about the different phones and service plans and was passionate in sharing the knowledge and making sure the smart phones chosen by me were what I was looking for. I hope ATT recognizes talent and retains employees like Anthony. As an aside, I observed foot traffic while buying my phones over the course of 2 days. I noticed customers come in and yell at the employees and take out their very real understandable frustrations about the long hold time calling ATT about billing issues. I don't know what the fall out was on any other representatives that were the brunt of the frustration of some of these people, but I want to share I observed Mary Ellen, Adrian, and the manager Katie were professional and helpful and were not disrespectful or mean to the angry clients that took their frustrations out on them and threatened to complain about them. ATT you have great employees. You should empower them more at the store level so they can actually help clients, instead of sending them to the store and the store having no means to actually make changes for them. What is up with that? read more

I really like this store. It is very big an bright and is laid out very nicely. The staff was very helpful without being pushy and left me with a sense of confidence. They will answer all your questions and explain things clearly. I've not been overly impressed with AT&T (reception, costs, etc.) but with a store like this available to help me, I will stick with AT&T even when my contract expires. As a side, I was a little concerned about visiting this center because the parking lot can be a little tight at night,. In the middle of the day, however, the space was ample. read more

Great customer service and very professional. I went in to upgrade my phone and they helped transfer everything over for me and showed me how to work my new iPhone 12! read more

Fantastic customer service at THIS AT&T store! I came in with a minor cracked screen protector issue and was impressed with Colby's proactive approach to resolve my issue. He rapidly looked up my account info, verified my security code (good to know they do this) and confirmed the screen protector purchase. He quickly removed the broken screen protector and expertly put a new one on my phone at no cost. He this while calmly answering my wife's myriad of questions regarding various AT&T services and programs. Colby is a phenomenal brand ambassador for AT&T and clearly takes pride in representing the company. read more

This is the best at&t location I have been to in a long time. Colby and his coworkers were so helpful and went above and beyond to address any concerns and to accomplish everything that needed to be done. read more

I had a great experience here Cody was very helpful and kind I went to a others stores and they did nothing so I appreciate him very much and will come back always ! read more

Vilma and her co-workers go above and beyond the call of duty to patiently answer every question and make sure you are all taken care of before they send you on your merry way. They do so with a sense of humor and make it a pleasant experience. Good old fashioned customer service! So great! Vilma has helped me through two complicated phone purchases/ upgrades, and she clearly loves her job and knows her stuff. This is a great AT&T Store! read more

After having the worst customer service with Direct Tv (never will do buisness with them again), we decided to go into the at&t store to figure out our best options. At this point we were very frustrated and upset with how we were treated with Direct TV that we went into the store not knowing what to expect. Me and my husband had lots of questions and concerns. Racque ,the only employee working, went above and beyond for us, called direct tv directly and cancelled our initail order with them. She went over all the options and prices with us, gave us time to think about it (even though we took a little long to decide) and she was very kind and honest. I am so glad that we decides to go into the store and I am so thankful that Racque was there to help us. She will be our go to person if we ever have any questions or concerns. read more

I dropped my phone in a sink of water! Ryan at the ATT store in Oceanside was the best! He got my phone working! And all my contacts and pictures were still on there. Best experience ever. I will definitely recommend Ryan! Thank you Ryan at ATT in Oceanside read more