Anastasio was very friendly, helpful and knowledgeable. We went to just get a quote on a service…read moretransfer and decided to go ahead with the switch. He made it easy and facilitated the whole transaction. I would recommend this location and provider to my family am friends. Anastasio let us know the cost for a new phone but we decided to keep our old phones. I did see a good selection of devices to choose from.

Dereck was outstanding. Never ever seen anything like it. Explained everything and walked me…read morethrough it. Very professional. Thank you for your help. Monster

My phone has been having issues since the Verizon outage. I initially brought it to the Encinitas…read morelocation on the day of the outage. They were very rude and wouldn't even look at my phone even though I explained my issue may not be related. I reset my network settings myself, and it seemed to work for a while. Fast forward to today when I started having issues with my phone again and decided to take it to this location. I could not make or receive calls or get texts that weren't sent from another iPhone. I walked in just after another gentleman, and he was being helped first. There was only one employee helping people. The employee asked my information and started working on my phone while simultaneously helping the other customer. Eventually, another employee came from a side room and took over. His name was Julian and he was very helpful and friendly. He asked what I had done already, which were things he probably would've tried so saved him time. Then he did a little further research and decided my sim was failing. I'm not sure if I've ever replaced my SIM card in my older iPhone. He replaced it and my phone worked again instantly. I hope that was all that it was because it was an easy fix. He then offered me an upgrade with a new plan. I declined as I'm not ready to do that right now. Maybe I'm imagining it but my phone seems faster already. Thanks for your help Julian. It was a much better experience than in the Encinitas store.

Julian Terry was most helpful to me with my new updates to my cell phone. He was very kind and took…read moreall the time I needed.(Which was a lot!!) Carol M.

I went to this location two days in a row. Marilyn went above and behind to try to help me resolve…read morethe problem my daughter was having with her phone. Although we didn't get it fixed she went out of her way to help trying everything she could to fix it. She finally referred me to tech support but after 40 mins they were unable to help. Marilyn was patient and professional. Even though this location is out of the way for me I would come back because of her customer service. I live in San Marcos and those locations suck for customer service. The guy on San Marcos Blvd was rude and the one on Rancho Santa Fe didn't know what he was doing.

I just want to brag about how good Nancy was her customer service and Enthusiasm skills brought a…read moresmile to my face. Especially after numerous phone call with 611. I tried calling Jon to let him know what an asset she is to this company!!!

We came in at 30 minutes before closing on a Monday to open a business line on our account and get…read morea new SIM card for my phone since mine has been faulty. I never expect much customer service at a cell phone place, especially before closing, but Alejandra took great care of us. She talked us through the process, was upfront about pricing, got us a free phone for the business online and set up the two new sims, all in about 10-15 minutes! She was super polite, friendly and helpful the whole time. 2 customers came in after us and she greeted them with a smile as we left as well. It's so nice to receive this level of care at a cell phone place. At the larger places like Verizon and AT&T you're treated like a number, pricing isn't upfront and every time you go onto the store it seems like everything takes at least an hour. It's one of the many reasons that although we could easily afford to go with a "bigger" carrier, we are more than happy with Cricket, their low prices, great cell reception and friendly representatives. We'll definitely come back to this spot should we ever need to service at a store again, but seeing as though we've been with Cricket 3 years and this is the first time we've had to go in to an actual location, that probably won't be anytime soon!

This particular store is not good. I walked in to find out about their phones and costs. I saw…read moreone of their advertised phones listed at $19.99 and asked on monthly fees and was told $35 or $40, based on payment arrangement. I asked what the taxes and fees are, while the topic was concerning additional costs. And at this point, it would have been nice for them to mention the existence of an activation fee while on the topic, but they did not. Fast forward to checkout. The total was substantially more than what I anticipated. At this point, along with less than good customer service, I changed my mind. The problem is they had or said they had already transferred my phone number away from the original carrier. So essentially past the point of no return, I felt compelled to go ahead; what choice was there? They take ten dollars off the activation fee but the majority of it still existed. Next day, looking at my receipt, they charged $104.99 less $80.00 instant rebate for the advertised $19.99 phone. I go back into the store and at first, they offer to place the refund on my next month's bill, but fearing a delay tactic from them, I justed wanted the $5 then. They said they could not refund it without a supervisor or the businessowner (quite possibly one and the same). On my Sunday and Monday visits there were no supervisory personnel. Sunday, only one employee, total in the store! What about employee(s) getting breaks or a lunch? If past, present, or future employees read this, they might find California labor code 226.7 (c) interesting! So back to me, I really cannot change my mind after discovering all the costs, prior to paying. I cannot feasibly or easily get the $5.00 overcharge refunded. I must wonder how many others paid this overcharge and are not aware of it and how many future customers will be overcharged if it is not corrected. I tend to be generous with my reviews, but on this 46th review of mine, it is only the second time ever, I have given one star. Please go to a different store. I talked with another location, because I needed to do something about my account and did not want to further deal with this store, and they mentioned that they had heard of numerous problems with this store as well. This store is so bad that when my billing cycle arrives next month, I am seriously considering forfeiting my phone number so I can start my account over with a proper Cricket store and not give this one store any more of my residual business through recurring monthly payments!

Matt was able to help fix my phone quickly and explained what the issue was. Trusted him that only…read moreoffered services necessary. 3rd time coming to this location and will come back for any future needs. Cost was very fair!

Just replace your phone. I brought my Samsung Fold in to have the larger screen replaced. They said…read moreit would be just like new, and when I picked it up they said don't mind the static look of the screen, that's just the adhesive, oh and also it's now a matte finish instead of like the original but these last longer, etc. It split within a week, the static never went away, it super sucks. I won't even bother trying again. The original screen held up great for years. This one not even for the first day.

I recently worked with the team at the FedEx Office on Hacienda and S. Melrose for two sidewalk…read moresign inserts, and I couldn't be happier with the experience. ​I reached out to several local printers, and Savannah stood out for her exceptional customer service. She was incredibly helpful and took the initiative to match a quote I had received from a competitor. Beyond the great pricing, the entire team was professional and efficient, delivering my order faster than expected. ​It is rare to find such a dedicated and capable team--they have definitely earned my future business!"

I normally really like this FedEx location. They're usually quick and efficient, and most of the…read moreemployees are friendly, so I've generally had good experiences here. However, something happened during my most recent visit that really caught me off guard. As my young son and I walked into the store, a customer had a full-grown dog with her. The dog had a leash attached, but she was not holding onto it and was allowing the dog to roam freely around the store. As soon as we walked in, the dog came right up to us and started sniffing us. I was visibly uncomfortable and actually put the box I was carrying in front of us to keep the dog from getting any closer. What surprised me most was that none of the employees said anything to the owner or asked her to hold onto the dog's leash, even though what was happening was noticeable. I understand that many people love dogs and that the dog may have been friendly, but customers have no way of knowing that. Not everyone is comfortable with an unfamiliar full-grown dog walking directly up to them, especially when they have a young child with them. My son also has a reaction if he touches a dog and then touches his eyes--they become red and swollen. You just don't expect to walk into a FedEx store and have someone's loose dog immediately come up and start sniffing you. This isn't a dog park or somewhere I would expect dogs to be roaming freely. If dogs are allowed inside, I think owners should at least be required to actually hold onto the leash and keep their dog from approaching other customers. I still like this location because they're usually fast and friendly, but I really hope the employees pay more attention to this in the future. It was uncomfortable and completely took me off guard.

Great staff. Very friendly and patient. I am always greeted when I enter and I never have to wait…read morevery long to be helped. And no judgement on how many Amazon returns I have! Being right off El Camino, I love that it doesn't take me out of my way when I run errands. It is convenient to drop off my returns and then shop at Sprouts. My only issue ever is the parking right out front is hit or miss due to the restaurants located on either side. And it's difficult to back out of with the constant flow of traffic in the lot.

I had an issue with a package that I shipped from this location. Shane was great and helped find it…read moreand get it moving on its way. The store is always clean and the staff is friendly and very helpful.

I went in this evening to mail some very important paperwork and was helped by Nicki. She was super…read morehelpful and really nice. I explained what I needed and by when I wanted it to arrive and she helped me pick the best option. I always have a positive experience there and tonight was no exception. I was stressed about getting paperwork sent and her help and kindness put me at ease. Highly recommend!

I usually go here to ship my packages. It is extremely convenient and the customer service is…read moregreat. Everything they have is reasonably priced and they also have neat items like Turkish lamps and birthday cards. If you need a document notarized they can help with that too. I highly recommend coming here if you are in need of their services!