I had a great experience! Everyone was professional and took care of me and my friend. I would…read morerecommend to anyone needing phone service!

Had a wonderful experience the other day here. The phone I was originally given broke and the young…read moreman found a way to get my new/old android to replace it. Thanks for him taking the time to do that, as well as talk me through how I am able to use the phone I prefer. This establishment makes getting the government funded phones, for those of us in temporary need of help, easy and quick. You're treated in a respectful manner, and given a phone and plan.

Super stoked to provide a review update. Google has the…read morehours posted incorrectly online ( which if anyone knows is impossible for a business to get changed) Anyway, came in to do a phone upgrade pretty close to closing time and Vince the manager working was amazing! He got us taken care of super quickly, was very engaged and knowledgeable! This is the second great experience I've had at this ATT store! Keep up the great work!

AT&T is so trash you will not be able to cancel in person the only way to cancel is to call and it…read moreis such a head ache to try to get in contact with somebody they will refer you to somebody else and there isn't a cancel button for you to cancel so who ever gets AT&T good luck. For this store they plain and simply said I couldn't cancel what's the reason for even have people there. They can get you on the plan but can't cancel for you.

I live close by and have been to this store a few times over the years. Usually just to do a simple…read moreupgrade on a phone or drop off an old phone. On each occasion over the years I have always been helped by a brand new employee. It's very frustrating as I simply want to get my new phone and get out of there. Instead I have to sit and wait while the employee asks the manager questions every step of the way. What should take a few minutes takes much longer as the employee is being coached through the process. Two employees helping one customer EVERY time I come in. I think the employees should 100% know how to do a phone upgrade or exchange. I don't appreciate my time being used for training purposes. I probably will avoid this store from now on. This store needs to become a corporate location. The franchised standards at this location are horrible.

WOMEN, AVOID AT ALL COSTS FOR YOUR SAFETY! My sister went to this store last Sun the 16th and was…read more"helped" by an associate named Angel. He became increasingly creepy as their interaction progressed. He locked the front door, and had my sister go sit in a back room. He had both of her phones (old and new). He became more and more sexual, asking her out and trapping her in an employees only room in the back. She had to fake laugh and fawn her way out of there. It was absolutely traumatizing! She had to return this Sunday to turn over her old phone and was afraid to go alone. Corporate and the police have been notified, and after all this the store manager will not call her back after multiple attempts to contact. The employees refuse to call their manager or give out her (Megan apparently) phone number. The creep IS STILL WORKING THERE! Verizon seems to be completely unconcerned for the safety of their customers. We're definitely switching carriers.

Richard did an excellent job on my computer. He's very…read moreknowledgable, quick and complete service. HIGHLY RECOMMENDED!

My phone had crashed and I was honestly having the worst time handling losing all of my data -…read moreRichard was absolutely amazing! He was patient, kind, and so professional dealing with my meltdown! He was extremely knowledgeable and spent his time explaining everything. He also provided free tips on how I could prevent this from happening again. I'd give him 10 stars if I could! Honest - and will turn your not-so-good day into a good one!

I have a friend who is very bad with phones. Throws his smart phones around like they were the old…read morebrick phones (he's too young to remember those too). On multiple occasions he's called me from random #'s asking me to Zelle him some cash because he can't afford to get his phone fixed, so that's why when my phone charging port failed I knew exactly where to go. I've been on Android & Samsung for 13 years never having had an issue other than loss. So when my S24 Ultra USB-C Port got loose I was thinking of just upgrading, but having lost some key features when they released the S25 Ultra I decided to repair. Phone was at 15% and was taking 3 hrs to charge via wireless and I needed my phone for work the next day (4PM thursday). I called ahead and they said $125 without knowing what model/brand. Showed up and James quoted hour and a half which was perfect as they closed at 7 and had the port in stock. They can sure fix the easy stuff, but when I asked about cases and accessories they pretty much only carry Iphone and the latest models from other brands S24 Ultra is a flagship phone. Service was great, but my screen protector was bubbled from when they removed the glass. Not a big deal, but I wish they had my brand/model for a replacement. While i was browsing I heard James interacting with another customer which gave me pause as he didn't seem to have any sympathy for them wanting to save an old phone which had pictures that were priceless to them. Loss of a star for that. Haven't had any issues since and I'll likely return if I ever have need for repair not through my insurance.

I have used this facility for years and even though I moved I will stop by when in the area. I saw…read moreJames and asked for some help with my cell. Great guy and ver professional and knowledgeable and answered a lot of my questions. I highly recommend this store. Keep up the work.

I called ahead as my phone had been washed out by a wave and I noticed it overheating from simple…read moreuse. After bringing it in, as he investigated, Sheldon explained what could happen inside the phone from water damage, which I appreciate when someone takes the time to teach the customer. He found (luckily) no water damage, and he took the time to further investigate, test out some options, to find potential causes. Cleaned out my charger port, and offered several things to try at home before trying something else. I was told if it still overheated, we could replace the screen (not likely a root cause but the next step if needed) and it was would discounted as I already paid for the other cleaning and gasket replacement. Luckily the issue is fixed and I'm happy he didn't push for the screen replacement if he truly didn't think it was needed!

Late message! They definitely won't just want your money for you being there, helpful i saved…read more$24-$25 just for my charger being weird. Got checked and it was ok! Guy told me it's Just because of having a bad charging cable because it worked with theirs as I saw I got a new one and it worked. So Hooyah, y'all check them out if you need to

We were passing through, coming back from Orange County on June 27th, over 2 months ago. We decided…read moreto eat breakfast next door to this place. Anyway. I walked in here and asked if they could put new batteries in our 5 yr old iPhones. He said sure & had them ready an hour later when we finished breakfast. He quotes you for a new battery. But also cleans your phone up really nice & the speaker is like brand new again! Anyway I just now decided to write a review because I'm so happy about how well the new battery and everything works still! I only have to charge my phone at night now! It's still good ALL day! AND the guy & his son were super nice, down-to-earth people. I love giving my business to people like this. Highly recommend.

This place is fast professional and the best price in town the customer service is the reason I…read morecome back!!! I keep coming back all thanks to Denise!!! Thank you!!!

iPhone repair shops are like dating after a tough break up = everything sounds good over the phone…read moreor online, you're excited and eager to connect, but once you meet face to face, you quickly realize you've been duped. Such is the case here - over the phone I was told to come by and show them my busted up iPad and was assured that whatever the issue was, they could fix it. Fast forward an hour later, (it literally took me 15 minutes of driving and walking back and forth on the street to find this place as it's basically a rented room at the top of a staircase of a commercial building), I was informed that my iPad is dead and that it should be used as a coaster or paperweight. Look, I understand a car mechanic cannot accurately diagnose a vehicle electronically or telephonically as accurately as they can if they can see the car in person and of course when it comes to an iPad with a cracked screen and water damage that won't power on, it would be ideal for a repair person to physically inspect it before diagnosing the issue so please don't tell me over the phone that you can fix something and then smugly state that it's beyond repair. Also, I appreciate that you want to keep your overhead low but FFS don't do business out of what is basically a bedroom with shit everywhere and a dog sitting around begging to be anywhere but there. This place is super inconvenient to get to with a super unprofessional "store" and super creepy vibes. All said, I disagreed with Sheldon's diagnosis so decided to call A to Z Wireless (which coincidentally enough is right down the street in an easy to see and enter store) and while no promises were made over the phone or in person, the owner fixed my iPad and is now working just as it did before I dropped it in a jacuzzi. So yeah...don't recommend this dude at all but highly recommend A to Z. Enjoy.

Sheldon is amazing! He was able to take us as a walk in and despite in between moving office spaces…read morehe was still able to provide his services. My boyfriend's iphone had a huge black spot on the screen and the camera was not able to take clear photos or videos. Everything always came out with a haze to it. But after about approx an hour (actually probably less than that) Sheldon texted us to let us know it was all ready for pick up. Not only did he fix the screen and the camera he also identified a problem with the battery. We suspected something was wrong with it a while ago and forgot to even mention it but he found it anyway and let us know about it. He called us before doing the other repairs and confirmed we wanted that fixed as well. He is reasonably priced and works fast. He definitely exceeded our expectations. If you need a repair definitely let him work on your devices. There are lots of restaurants and shops in the area so while you wait you won't have trouble finding something to do. Bonus- he has the cutest little chihuahua named Peanut and she's ready to greet you when you walk in!

This review does not have a bunch of thrills and spills…read more.. I communicated with the owner through Yelp. Asked if I could walk in. He said yes. Fast, easy, reasonably priced, and fixed! Great source for a I-phone screen replacement

Came here to fix a broken iPhone screen. I was a little put off because he quoted me $90 on the…read morephone but when I came in it became $160 which is obviously a huge difference. Also there were lots of boxes and broken computers just kind of laying around everywhere, but we were desperate and needed a quick fix. It's been a few days since getting the screen replaced and we've noticed that when next to a normal iPhone looking at the exact same images, the colors are a lot different and not as detailed. Also it's been flashing and went black for a few seconds. Really disappointed but not confident we could get a refund, or would even want further repairs from this establishment.

My husband and I came into cricket an hour before the store was to close, super hopeful wed be able…read moreto upgrade his phone. We had spent all afternoon dealing with rude and impatient customer service reps that just seemed unwilling to help us. Well, Jose changed that completely, he immediately wanted to help us. He knew exactly what to do, he was sooo patient (had to input help application information multiple times, make phone calls) he made great conversation and, answered all of our questions. Really such a refreshing experience after the day we had. He's is just clearly someone who enjoys their job, and is an overwall genuine human! Thank you, Jose!

As a new Cricket subscriber who came over from Verizon and started a family plan, I've had the…read moreworst experience! I worked with Darlene R. on the original setup and purchase, but was overcharged by more than $200.00. I am working with Cricket customer service to get this corrected. Darlene becomes easily upset and somewhat aggressive. Rather than allowing me to explain my position calmly, she raised her voice, continually talked over me, and even requested that I leave the store, threatening to call the police, and mocked me when I called Cricket customer service on a Sunday, saying 'Ha, they're closed on Sunday, now get out before I call the police.' I asked when her supervisor would next be working, but she said she did not know and refused to provide any further information. My only intention upon visiting the Cricket store was to establish a family plan with two lines to start, and at least one more in the near future. I was charged two activation fees for a family plan with two lines on one plan; this is incorrect. In addition, I was supposed to receive a free phone as a new customer coming over from Verizon, but I was charged over $150.00 for the phone alone. Darlene specifically stated that I was given a free charger (among other things), yet I was charged $49.99. She also claimed to have given me a great deal on the two phone cases, but it was only a ten percent discount, and I was charged the balance. By the time I left the Cricket store, I had been charged nearly $700 for a new family plan with two lines. I would have purchased the cases, protective glass, installation, and chargers elsewhere for a much lower price and better service. I refuse to engage in a cat-and-mouse game to track down and speak with the store supervisor, since Darlene claimed she did not know when he would be working next. I have been in contact with Cricket Customer Care on several occasions and have been advised to contact them while in the store, so they can work with the supervisor to facilitate a refund. Cricket Customer Care has fully agreed that I was overcharged and entitled to a refund. This is a very unfortunate situation, as I now must weigh the options of continuing as a Cricket customer, but this is certainly not what I signed up for!