Quick and fast service. Easy to work with. I'd definitely recommend him to anyone looking for tv mounting services.

Super PISSED OFF! What a joke...not accepting any requests for repair but still sitting on a Google position that make them seem legit. Not open...sending emails when they cannot help or are working. Too bad they SUCK~ read more

I interacted and received help from Bob via Yelp request quote option. Bob responded within 15 minutes, and I further followed his instructions to submit information about my TV issues through his website www.videotech911.com. He then called me soon after (on a Sunday, mind you - what great customer service!) and gave me the information I needed to continue. Great, fast, and accurate information and help. Highly recommended due to the professional interactions I've experienced. read more

Our 78" curved Samsung stopped working. Bob's company was recommended and I gave him a call. Very prompt response and they were at the house the next day. Could not repair at the house so they took it down and very carefully took it to their shop. It needed a new part and he sent over the estimate for approval before proceeding. They returned a few days later and had it back up and running in 20 minutes. They made sure the tv was perfectly centered, cleaned it thoroughly and made sure all inputs were functional. BUT, somehow the projector had stopped working during this whole process - which was in a different area than where Bob's work was performed. We tried several things to get it working and could not find the issue. Bob was not satisfied with leaving the job "unfinished" and made a call to the original installer to troubleshoot. After trying a few things, it ended up a wire had to be reset to reestablish the "handshake". Prompt service, professional communication, knowledgeable, tidy, courteous - and did not leave until the job was done. Would definitely recommend and use again. read more

VideoTech 911 - Electronics Repair Near Me - Vista, California

HORRIBLE!!!!! It has been OVER TWO YEARS and I have NOT gotten my TV back!!!! We took it in the beginning of 2020, before covid took over and paid in full to repair the blinking of our tv, after a few days of getting it back, it started blinking again! So we called and sent the TV back in...& haven't seen it since!! He let us borrow a cheap loner tv, the volume doesn't work so it requires a large sound bar that sits on our table. (Gee, thanks) I understand that parts became hard to come by once lockdown took place, but it has been 2 years since then and should no longer be the case. There has been ZERO communication on his end. I never heard from Bob, unless I was the one to call & leave multiple messages. One conversation got heated as he argued with me because I was asking for a full refund since he could NOT fix it!!! He wanted to keep the diagnostic fee. Such crap customer service!! I still have not heard anything from him since that call. His phone just goes to Voicemail. No refund, No TV, No Communication! Such BS!! read more

Bob is incredible! He repaired one of our TVs and installed 3 in our home. We had him move all the electrical so it wouldn't show any cords and had him mount floating consoles under. He executed all of the above beautiful. We highly recommend Bob, he's a really great guy! read more

I have called twice over the past 2 weeks, spoke with the owner who said he'd return my call and never did. Will not be waiting any longer.

7/19/19: Bob provided generally excellent service at a very reasonable price while evoking confidence and trust in his professional competence and honesty during our interactions in the process of repairing my television. Could not be more satisfied with his work and very highly recommend his service to others needing television repair. Thank you Bob. read more

Twice, I have had Bob try and fix my TV. Twice has it gone bad again right after. $200 the first time and $50 the next. After the first attempt, the tv lasted about 1 month's use (we had it longer, but it barely got used), the second time it lasted for a month again through continuous use. So you can see a pattern here. I don't think Bob is trying to scam me, I just dont think he knows what he is doing. The same TV going out twice in a row after visiting your shop. So much for that $250... Maybe you could use it to take some TV repair classes... EDIT: Bob called me up after seeing my review! Angry much? I have had to block his number. I'm one step away from calling the cops, Bob. Don't push me. He even had the gall to blame me for the TV going out. Yeah Bob it was me. I LOVE spending money fixing my tv. read more

I was pleasantly surprised with Bob... he went above and beyond to make sure I wasn't left without a tv while he was repairing mine. Due to Covid -19 parts are taking longer to come in so being w/o a tv wasn't an option for him, and he made sure he found a tv I could use while mine was being repaired. Overall the service was amazing! I would definitely recommend Bob to any of my friends and family read more

Bob is THE BEST. Prompt. Follows Up. Super concerned about his customers. Absolutely know his stuff. Will not use anyone else. Ever. Again. Contacted the people who had originally put our unit in, and they ever got back to us. Called Bob. He was ON it immediately. Call Bob. He really is the best. Five stars. read more

Bob was wonderful! He came out and picked up our tv for us, fixed it so quickly and came back over to drop it off. He fully set it up to make sure it was working and even gave us some helpful tips on lightening. Would recommend to EVERYONE! read more

When I was moving into my new apartment, I called Bob to come set up my TV. He was extremely helpful and when the job was finished I couldn't have been happier with his work. All the wires from my TV were very clean and organized. His work exceeded my expectations. His prices are very reasonable as well. I will definitely use his services again for any TV issues I have. EDIT: I would just like to make a note regarding the only bad review on this page... out of the 4 reviews Bobby F. has left on Yelp, he gave all 4 bad reviews. Some people just have nothing better to do. read more

Bob gave me a great tip over the phone to solve my problem of no audio which saved me a service call. So appreciated. I will call him for future issues. read more

Super helpful helping me diagnose my TV problem over the phone. Others told me my $2900 OLED TV wasn't worth fixing, but Bob thought it might be a simple board swap, which I was able to do myself after spending just $50 on ebay. Thank you for sharing your time and expertise so generously, Bob! read more

I am vey happy with the service of my Samsung 58 in plasma tv. First, they followed up instantly to my call for help arranging a time that very day. After that I found this group to be very knowledgeable, professional and focused on great customer service. Service was performed in a reasonable time frame and final cost was reasonable within original estimate . I appreciate good business and I highly recommend Video Tech and Bob is a great guy you can TRUST read more

Highly recommend Bob's work. Very knowledgeable, fast and fair. I was pleasantly surprised at how quickly he repaired my 32" Samsung 4k computer monitor...good as new. He's now my go-to-guy for any kind of video repair. read more

They got back to me right away. They made me feel my business was appreciated. Fixed my 60" Sharp Aquos in 1 day. They explain the parts and labor pricing to you and their prices are fair. The owner seems like an honest guy trying to run an honest business. I recommend this place and I will be back. read more

Our 60" Sony projection tv lamp went out days before our vacation. We always said that when this TV went out we would upgrade everything. We already did our research and knew which 4k model we were going to get. After serious thought and consideration and the lack of true 4k content out there, it didn't seem to make sense to invest in something that will be outdated next year. So I checked around called VideoTech911. They mentioned to me that they use authentic Sony parts. No cheep stuff here. Explained that they would vacuum an clean the entire set. Priced quoted was fair. Their office is in north county so I figured that next day service call was to be expected since we live in Mission Valley. Got a call from Bob and confirmed that they had the parts and could make it down midafternoon. Came when we expected considering being a Friday afternoon driving southbound on the I-15. Cleaned and fixed the TV in no time. Now I remember why I bought this set in the first place. Picture looks awesome and saved me about $2600 for the price of a new. If your looking for in home TV repair, you can't beat this place for customer service no matter where you live in San Diego County. read more

AWESOME SERVICE!!! I wanted to put a television in my motor home and connect it to the house batteries so not to have to run the generator. The television that I have has a plug that transformed the power from 110 volts down to 12 volts. The house batteries delivered 13.74 volts so I was concerned about the higher voltage in today's electronics. I called the manufacturer and asked them the question about the voltage difference but they couldn't help me, they said it needed 110 volts.... I thought-now what? I went online and found VideoTech911, called and talked to Bob about the voltage difference. Bob told me to send a picture of the make and model so could research it and would call me back. A couple hours later he called me back and indicated the voltage difference would not be an issue with this particular television. I connected it and it works great. WOW! WHAT A GREAT SERVICE! I offered to pay him for his help and he said it wasn't necessary. That is unheard of these days. I AM VERY GRATEFUL FOR THE HELP FROM "VIDEOTECH911." If myself, my family or any of my friends need electronic services I will call VIDEOTECH911. read more

Thanks for helping us fix our Samsung! Great guys and have great service! We had the game coming up and needed to either buy a new TV or get ours repaired since lines started appearing on our screen. They made it out and got us going just in time and I can't say enough great things about their service, thanks guys! read more

I highly recommend Bob and Video Tech. My TV was repaired in a timely fashion and at a reasonable price. Very professional. Recently I had another issue and Bob was able to talk me through the fix over the phone. They are my go to for my clients as well. read more

I was very impressed with the quick response when I filled out the online form. I was even more impressed with the honest assessment over the phone for free. My TV was most likely beyond repair and instead of coming out and charging me for a service call I was told that up front. I don't need a TV repairman now, but if I ever do this is going to be mine. read more

Professional, courteous, and candid. Bob goes out of his way to find the best solution for your specific problem. Quick diagnostics and a simple power supply replacement had us back up and running in time for Sunday NFL. I highly recommend Bob and his technicians at VideoTech911. read more

I was one of "those" people who cracked the TV screen, Bob called me back within minutes of submitting the request form. He was honest with me about repair costs for something like that, and even helped me a ton with some advice. I didn't even get to use Bobs service, and was impressed enough I felt compelled to leave my very first Yelp review ever! Thanks for all the helpful info!!! read more

Bob repaired our TV right the first time. He correctly diagnosed our fault as a bad IR control board. When he came to make the repair, he was prompt, professional and clean, ensuring that he took his shoes off in the house and cleaned up after the repair. I highly recommend him to anyone requiring a Samsung TV repaired. Awesome local business! read more

Bob was amazing! Our big 82 inch went out, I called him and he knew exactly what was wrong with it. He was going to fix it in our home since it's so big but he picked it up and dropped it off. The best part was he did it in 2 days!!! Excellent customer service and highly knowledgeable in what he does! I highly recommend! read more

Excellent customer service Bob and his team are very professional and go out of there way to get the job done highly recommended

Bob I should say is golden a rockstar, period. He has now done a couple of jobs for us. Quick to help, goes above and beyond. Here is an example of the service he provides that NO ONE else will. Came to my house same day of issue, coming back tonite to leave a loner while Samsung sends me a new one and I'll be able watch while waiting for it, two days before he takes some time to rest, which I'm sure is well earned and deserved. All of this after 9:30 at night, WOW. I can't tell you how appreciative and grateful my bother. All this at an extremely fair price. All my electronic needs we won't use anyone else, period! By far the best personal electronics service in town, not even close. Rand L. read more

Bob Rand and VideoTech 911 recently installed our home theater system and 65" TV. The equipment is all high quality and superbly installed. The care and precision Bob used in working in our home was amazing. Spotless installation is the standard of Bob and his technicians. There are no wires visible anywhere. The TV we bought from him is amazing and appears to be floating in space on the wall mount Bob installed. We're spoiled now. You won't run into many that provide the level of service you get at VideoTech 911. When they're done, it is done right. read more

I bought a Samsung in 2009. Never a problem. A few days ago the on-off mechanism started failing. It would take several attempts to get it to finally work. I called this business and within a day Bob came out to the house. He had already explained what he thought the problem was and how he expected to fix it. He had to open the tv, remove the power board, replace the capacitors, several relays and within a couple hours my tv was fixed. He explained the steps he was taking and showed me the parts. He was excellent. I thought the price was reasonable for an "in home" fix. I would highly recommend VideoTech 911 to others that want to avoid buying a brand new tv. It literally saved me well over $1500.00 by using this company. read more

Our big screen tv went black yesterday morning so I checked Yelp for the highest rated TV repair companies in the area. After seeing the ratings and reading the reviews, I called two companies. I left a message with the first company and they called back several hours later. I reached the second company (Video Tech). The owner, Bob Rand, came across as very friendly and knowledgeable, so I made an appointment with him to repair our tv. Bob just left a minutes ago and our tv is working as good (maybe even better) than ever. He not only changed the lamp, he cleaned the lamp compartment including the cooling fan (man was the whole area filthy) and he fixed our surround sound speakers. What a difference that made!!! Bob comes across as very friendly, honest, down-to-earth and skilled. He knows what he is doing and charges a fair price for his work. I would not hesitate to recommend Bob to anyone needing tv repair services or installation or repair of a home theater or surround sound system nor would I hesitate to call Bob again if one of our other tvs goes on the blink! read more

Excellent customer service. Where to begin, I called after my tv stopped turning on, I was able to take in my TV in and diagnose with in a couple of hours. He even did a bit more work without charging me. Affordable prices and trustworthy business. Thanks for fixing my TV! read more

Awesome quick immediate response even on a Sunday and gave me an exact quote for all repairs and services vs. other repair shops that wanted to charge me for coming out to just look at my TV then tell me how much it would cost to repair it. #1 in my book for exceptional customer service would refer anyone here FIVE STAR's for sure!!! THANKS! ~ Dawn R. - El Cajon, CA read more

Bob did a good job. I had him install the TV wiring which had to go in over our fireplace. I had already installed the TV and already had it working, but it looked messy with the exposed wiring. Describing it to him over the phone gave me a price of around $200. But once he came by he quoted $350. But when he did the work (which took a little over 4 hours all-told) the bill was $440. He charged $40 for an HDMI cable that I wish I had known I needed ($12 -$14 all over the internet), so I was paying $100 per hour for his work. I do feel he did a good job. I also feel he did overcharge me. And then on top of that there was an extra $10 because I wasn't prepared for that large a bill and had to pay with a credit card. Just be sure you get a firm quote from him before he starts. Then you can really feel good about the work he does for you. read more

I was having a problem with my home entertainment system and I couldn't locate the original installer so I called Video Tech and spoke with Bob Rand. He was amazing. While on the telephone he was able to direct me through several steps which analyzed the difficulty and corrected the problem. He knew exactly what to do. He could have set up a service call which I would have gladly accepted with all of the related charges. Instead, with patience (I'm not very good at this sort of thing), kindness and incredible know-how he fixed the problem over the phone, at no charge. He saved me hundreds of dollars. He knew exactly what he was doing and I would highly recommend him. read more

I was extremely impressed with the customer service and the email follow-up process that was initiated after my original online contact. Bob was extremely helpful. He was able to fix my television in 2 days. He even took the time to diagnose the problem on a Sunday. The cost of repair was also explained in detail, and the charges very fair. When I visited the shop to pick up my TV there must have been at least 100 TV's being worked on. Very impressive repair shop. I'll certainly be back! read more

This company is great! I used them a couple of years ago and was very impressed with quick response and repair time. I had to call for help on a different TV and left a message. Bob Rand, the CEO returned my call promptly and scheduled a pickup of the TV the next day. His rates are reasonable and the service is head and shoulders above others. I rate this company 5 stars hands down every time. read more

Bob is amazing. He went above and beyond when he repaired our 58" plasma TV. He picked it up on Tuesday and had it back to me on Friday afternoon. He hooked it back up and actually fixed how we had it set up...improved the resolution, the surround sound and reduced cords! He wouldn't leave until everything was perfect, even when it was the improvement that we was making for us. He is very fair with his prices and explains all costs upfront. He is extremely busy and still makes sure he can get to all of his customers in a timely manner. I highly recommend him and Video Tech 911. read more

Bob was very patient and resourceful when repairing our home movie theater. He was presented with numerous obstacles from the previous home owners original installation. After multiple attempts, Bob was able to reinstall a new ceiling mount and projector that works great for our family! We especially appreciate the follow up call and re-tweaking 1 week later! read more