Gio is the Man! Mad props to him and his krew! Walked in the store and he switched me from a Sprint customer to T-mobile customer. upgraded me to the unlimited plan and explained the benifits of it. I bought the iPhone 8 with the new red color. & the iPhone case. I was upset earlier that same day ... Due to the Sprint so called corporate store...off of valley parkway next to the movie theatre. We're very rude and ghetto... I'm surprised they have jobs still... do not recommend anyone to come to the sprint corporate store in Escondido... is a joke. read more

Instead of allowing customers inside the store we were all outside because the representative said they did not have a/c inside. It was a little frustrating waiting outside in a line for support. But I was hopeful it would be a quick visit because I was simply transferring my line from AT&T back to T-Mobile and already had all the information they needed. When I finally arrived inside I was told I could not be helped because I left T Mobile a month ago and would have to wait 90 Days to return ! ( I left to join AT&T but wanted to return for better service) It was disappointing waiting outside for almost an hour just to be told I couldn't be helped. read more

T-Mobile Authorized Retailer - Mobile Phones Near Me - Escondido, California

Came in on a Monday evening around 530pm. It's situated in a business park. But the parking in front of the building was pretty empty. Oof was I wrong. It was packed in the place. I entered and wasn't really sure where the line started or if it was a number system or you just had to make eye contact with the employee to be called upon next. It seemed a bit chaotic and unorganized. The store front is pretty small and unless you're being served, it's not a ton of seating available. That being said I was seen fairly quickly. Within 10 minutes. I think I might have cut people. My question was fairly simple. I wanted to know about coverage for my wifi in the apartment I'm moving to. I told her that I didn't have access to my new apartment yet and her response was "plug it in and see if it works" which I didn't think was too helpful. So after saying I didn't have access to it again and then switching to Spanish to explain my situation, did she finally check her computer for me. Other than that. It seemed like an okay response place. 2.5 stars at best. But not a ton of other locations in the area so it's the best you'll probably get. read more

T-Mobile Authorized Retailer - Mobile Phones Near Me - Escondido, California

We went because we wanted to trade in 3 phones ans the lady was like, I can give $500 for the trade in and I told her that we were told that we were goinf to give us $829 and she was, well then go where they told you that. So we went to the one at the mall and Neil help us there. I will never go back to this tmobile read more

This store stopped participating in the Tmobile Tuesday. They want to make money signing you up for plans and selling phones, but don't want to distribute freebies from Tmobiles. It's like going to a McD's and then telling you we don't give out the toys with the happy meal here. Vote with your wallets and go to another Tmobile. read more

My Husband (account holder) and I went in to change our cracked screen protector because we do every time they crack with our insurance it's a free screen protector replacement. And they couldn't do anything to help us because my husband didn't have his ID on him! what is usually and quick friendly visit and we have never have had to show an ID at other T-mobile stores became very disappointing. Mind you my father in law was able to get a whole phone and phone line added to our account without it being approved by my husband is crazy this all happened at the T-mobile 2 store! Do better! read more

We went to replace our screen protectors and were helped by Rachel who gave us amazing customer service she was really nice and attentive!

We were just at this T-Mobile Store and wanted to Thank Victor for being Amazing,, Caring and Very Helpful Great Customer Service!. Made our experience that much bette. Thank you Victor You Rock! read more

2 girls working right now at 7:42pm on 06-29-24 very rude they did not want to help me buy a phone or help me with the problems I have with my phone they had attitude because they close in 30 minutes Very rude they honestly should not be working here read more

Rachel, Jack, and Anthony have all consistently offered me the finest customer service I have ever received from a phone store, and that includes from any competive phone store brands. Each of these exceptional individuals have always treated me with the highest levels of courtesy, respect, professionalism, and product knowledge, and have continually gone out of their way to fully address my ongoing technical questions and my cost savings phone plan needs. In sum, if Yelp permitted me to give each of them more than 5 stars here I would; in the meantime I hope T-Mobile is taking notice that it is lucky to have these three talented individuals working consistently on their behalf to earn their company more business. read more

Sophia was had amazing customer service and overall was a good experience highly recommend

Horrible communication with the gentleman that helped me. Typical sales person, tripled my bill, changed my plan without me knowing, and added a 3rd line that I didn't even need nor asked for. It's been a nightmare trying to fix. Better off calling tmobile support for deals or upgrades. read more

Kids working here don't know what they're doing, I'm sure they don't even have the necessary training on how to do simple changes on your account .. they almost canceled my number when I was just trying to swap my existing Apple Watch line with my new Apple Watch and said I had to add a NEW line & pay for activation again even thou I was already using/paying for an existing Watch line!! Also they didn't want to help a lady in front of me who was looking for phone recommendations,, Avoid this store! You're better off going to San Marcos location. read more

Expect to spend your entire day here with the kind of customer service they have here.

I've been coming here for the past 3 yrs I'm always helped to the best of knowledge, team is always friendly and helpful!!! My go to is Danny he is always helping me with any questions/concerns I have and always helps me shop for the best deals!!! 10/10 recommend this T-mobile!!! read more

Terrible service. Close early! Never have gifts! Unprofessional staff! Don't give them any business. read more

The service was great Sophia helped me out with everything and hooked me up with the best service and phone!

Had AT&T for years until the price went up too high, so we switched to T-Mobile. What a mistake! Went straight back to AT&T. Honestly, it took less than 30 days. Reliability and internet speed are worth a few extra $$$ read more

Two years ago I wanted to upgrade my phone. I asked how much I owe on my old phone, asked several times if they're sure of what I owe because I wanted to pay it off. I paid and then was charged twice more for the phone because it wasn't paid off. Three months ago I decided that was just a fluke and went back. Got a new phone, now I have major issues with my new phone. Tried everything before going in, they would not listen to my issues, just said they can't help, they won't replace, nothing. Will be switching providers. read more

This location was very disappointing. We were helped by Jack and Juan, but they both gave us incorrect information or straight up said "I don't know" to our basic plan questions without even attempting to look for the answer to the problem. I get that there's a lot of different plans offered, but it's not really fair to the consumer if the business doesn't do it's due diligence and be up front with all the information. Both Juan and Jack said the Magenta plans were no longer offered, but when I went home I saw that I could still upgrade to the magenta plan online. They were trying to push us out of a plan we were grandfathered into and only offered their top plans instead of giving us the most economical plan for us. Very untrustworthy sales tactics. Also, they only had one sales sheet to reference so we were literally waiting extra time because two employees were sharing it. Just an overall bad experience and I felt like the employees were only in it to get kick backs rather than find a client the plan that suited their needs best. After this incident I will be looking for a new phone carrier read more

My experience at this location has reminded why I stopped going into the stores for any assistance. Not only were they not busy and you can see all 3 employees huddled together on the back counter from the outside, but when I walked in I heard one of them say a cuss word. I explained to the girl that my bank account had been fraudulent, and she kept saying I lost my debit card, not sure if she realizes there's a difference, but anywho she couldn't help me because I wouldn't pay the additional $5 they want to charge you for going into the store to pay your bill. $5 dollars for interrupting their hangout and chat she said she would get in trouble for wanting to waive the $5 dollar extra fee for wanting to pay my bill at the store. Is the business suffering inflation too? she told me to call T-Mobile so they could further assist me with my account. If none of the employees can assist you because you don't have an additional $5 then what is the purpose of the stores and the staff being there? Why are we paying $5 extra dollars for if the purpose of anyone being in a store is to help loyal customers. It's a joke and as I stated to the employee , more of a reason to consider changing plans. If you consider paying extra for assistance at a T-mobile location, go to another store, avoid this one or call 611 and they will gladly help you with what you need and be understanding without wanting to charge you $5. read more

I was told one thing over the phone and once I got to the store it was a different story. Lies, bad customer service, and when I contacted the 1800 number they say the store was wrong. read more

I was lied to about a promotion they had going on and they didn't even know what they were doing. I went in to try and fix my issue and a girl named Maria had no clue what she was doing was just going back and fourth to there back room and then after a good while just comes out to say " I need to go to lunch?" The manager left for the day as well and the others were pretty busy assisting other people I waited and waited until Juan came to "help" just to say that I had to call customer service. read more

If i could give them 0 stars i would I went in today yo get service n transfer 2 lines with them Monique helped me out to swap the lines.. she has no costumer servide. She lied to me... she did not told me the truth.. when i got home i realized that i had a balance of 500. She dint told me i had to pay a deposit per line.. their costumer service sucks read more

Super friendly staff and funny fellow customers as well lol no awkward moments even if you're a newbie to store like me. Shout out to Kevin for helping me set up my iPhone today, for going out of your way thru the mountains and rivers for the phone case, I didn't have to go to target lol If you're ever in the area, be sure to stop by this one for all your necessities read more

I want to warn everyone about the workers here. They lied to me during the promotion Time at Thanksgiving and told me I would get 50 percent off of the Samsung Fold 3 but would not put it in writing. They said they don't do that and so I trusted them and took their word for it. They did not show me the fine print that I had to have a trade in of a certain type. They lied to me and said my phone qualified when it actually didn't. Now I am paying the price. I don't think anyone should trust these people. I will switch providers as soon As I can. read more

The sales man in the store was helpfull, so we can do business: I have had 6 t-mobile phones over the years, and went into the shop by Major market on S. Centers City, in Escondido, asking for assistiance re settings, -- the girl talked fast, the rap music was on, and she did things so fast I could not absorb the details. I asked again, and she said ""pay attention, I already told you that"", the the "manger" steps in telling me, "we are not your slaves, slavery is over' get the fuck out or I'll call the cops."" OK, I'm gone, cancell accounts, if that is how you treat the customers who are paying your salaries. -- but, the other shop, although pretty busy, was of help, and talked nice and slow, and with concern rather than resentment. read more

So I have given this place a couple of trys. All but once I have had bad experiences but this last time has been the worst by far. The level of customer service is not even at all good. The last time I was there the young lady seemed to be bothered that I was even in the store with other options near by I would suggest to go else where read more

Came in to this location because I was in town and needed to get my mother-in-law a new phone. I walked in 30 minutes prior to closing time and it was pretty busy. I waited about 15 minutes and suddenly 5 more customers walked. Almost felt bad for the staff but hey that's business. The guy in charge seemed to take it well also as he would tell people they close soon but are guaranteed to be seen. Staff was nice and did a good job taking care of customers quick. Only thing I recommend is that they keep some kind of sign in list to keep track of the order of customers as they come in. When it was my turn to be seen, I was skipped and a man that came in after me was seen. I let them know it was my turn but he can go ahead of me. Other than that good service and took care of what I needed in less than 10 minutes. read more

Thank you customer service in this store (Adam) Excellent service this kind of service leave you with T-Mobile for many years Adam is the man thank you. read more

T-Mobile Authorized Retailer - Mobile Phones Near Me - Escondido, California

This review reflects the store manager Jojuan and subsequent staff. The store manager is Rude and Condescending, customer Service left much to be desired. HE WAS LAZY and stated he could take his time because he wasn't off till 5pm. Worst service ever! Go to TMobile on Auto Parkway Instead! read more

Came in to store because I got a notification from T-Mobile to go in my local store to get a new SIM card for my phone . JoJuan asks what I'm here for and I tell him and he acts like I am bothering him . Mind you I was told to come in ... yet he was like you didn't need to . Then he does change it and then changes something in the system and my husbands line gets disconnected and tells me oh he has to come ! I said Uhmm I don't think so . Can you fix it here since that's not what I specifically say for him to do . He then calls customer service , again, bothered , I didn't say anything else and waited for him to speak to someone to fix the issue . I will never come to this store again .. ! read more

On April 12, 2021 I experience the worst customer services, I can't believe the owner of this establishment hire an associate that lacks in manners, rude discourteous behavior, lack of knowledge of the product and policy, not resolving a complaint and using negative language. I have been a loyal customer to T-Mobile for 12 years. I must admit there was a miscommunication from both sides. My brother and father bought a phone instead of doing a trade in deal. The women originally said they didn't qualify and had to buy a new phone. I call the store and explain there was a miscommunication and inform them that they do qualified because I spoke with cooperate, which CESAR said we can resolve this issue. Cesar said to come back to the store and talk to him, once we get there. A young women approach us and we said we are here for CESAR and she said ""NO WAY and YOUR ARE TALKING TO ME NOW". I inform this young women that we are here to do a trade in deal instead of buying a phone. The promotion states to do a trade in deal and add a line as well. In order to receive store credit to buy a new phone. My brother who is disable and going through a disease had to see a medic after this because of the situation. It was so frustrating with the incompetence of this associate. She raise her voice and said it was all your fault for not communicating well. she decided to resolve the issue. I can tell she didn't care and wanted us out of the store. So once she understood about the trade in deal promotion. She said the phone not paid off and my brother told her the phone was already paid off but she kept finding excuses. She then grabs the phone and not even 5 second said you don't qualified for the promotion because of the screen protector is shatter and that must mean the screen is as well. The incompetence of this associate can't even open her eyes, which explain the poor manner must be genetics. At this point I knew she had it bad for us. Since we didn't qualified for the deal, we had no choice but to return the new phone back and we expected a refund and she said "HELL NO" it a restock fee now. You don't get back your deposit of $123.00. We basically paid this establishment to walk in and out for a fee of $123.00. She mess up my account by keeping this additional line as well with no phone. My father spoke up and said its injustice that we paid 123.00. She said "I will call the police if you don't leave, so get the F**K OUT". I was upset that my brother had to go through this because of his medical condition. Once out of the store, we went to a different T-Mobile store and they inspect the phone and accepted the phone , but I decided to call corporate and explain the situation. They call the store and wanted to talk to the manager. The first call with corporate the store decided to answer and hang up on her. The second call they put her on wait and said my manger will talk to you and then hang up on her. The third call they said no one came at the store with that situation, but the idiots didn't know it was in the notes, that we were in that store and they still hang up on corporate. I was just trying to trade my brother phone and paid the difference for him. DON'T COME TO THIS STORE GO TO ANY OTHER T-MOBLIE STORE, THEY DISCRIMINATE DISABLE PEOPLE AND DON'T HAVE THE PAITIENT TO WORK WITH THEM AND CAN'T STAND UP FOR THEMSELEVES AND TAKE ADVANTAGE OF THEM. read more

Very disappointed. We came in and got asked to wait outside while the 2 gentlemen finished with there guests that's fine not a problem then a young lady got in line after us. The manager gionne walks up and tells us we can wait inside until thrte finished. The whole entire time he's outside flirting with the young lady. Once one of the gentlenan finished with there customer he tells him to help the young lady first. What she was doing was gonna take less time then us I get it but it would have been nice for him to communicate with us and to make sure it was ok for her to go first. We were waiting ahead of her and it would have not been any problem to let her go it was just very unprofessional that he let her skip us because he was flirting with her.and without even asking if we were ok with that. Very disappointed with T-Mobile read more

Wait time is ridiculous. 2hr exact to get assistance. I know it gets busy but thats crazy. I won't be coming back to this store ever again. read more

Horrible service, very unprofessional. Customer service sucks! The manager was rude and not helpful. Will definitely call the corporate office so they can do something about their horrible service!!! read more

Great customer service J.C is the best he is a great asset to the company and it was pleasure to be helped by him thank you!!!

Quick and Friendly Service! Have used them several times as I move my family's phones from ATT to T-Mobile.

I came in to purchase a phone I was told about the kid watches. It was mentioned that I would make $10 payments a month she checked my credit she said "you would need to make a down payment of 288 + fees + taxes" she said "you will be getting the money back to your account once you receive your shipment". She said " basically it's free" she said "you will get the money back to your account." So I was like okay "sounds good if I'm getting my money back." So the way she worded it made it sound like the money was going back to my bank account. So next day comes I contact customer service and they told me that that the down payment will go towards the "t Mobil account" not the bank account. The representative told me I will get credited $7 a month for 24 months to my t Mobil account. So at this point I was upset because this was not mentioned to me. They did leave out those important details. I called the store I spoke to the same girl who told me about the "money back" and I asked if I will be getting my $288 back to my card she said no to your "t Mobil account in payments I let her know nicely "those specific details were not mentioned" she said "yes they were I was there when you were being assisted I was the one who told you" I let her know, " you told me the $288 will be credited "BACK" to my account" " you never mentioned which account" the way you worded it made it sound like it was to my bank account" she said "you only have one account" I said well in the conversation there is two accounts involved there is the bank account and t Mobil account so there is 2 accounts involved so because you didn't say t Mobil account I took it as my bank account" she said " it wasn't explained wrong" I told her " I'm not saying it was explained wrong I'm letting you know how it can be taken without mentioning which account given that there are 2 accounts involved " I told her "the way it was explained can be taken differently" and all she said was "not really" so the lady at the store didn't acknowledge the miss communication she seemed on self defense she didn't pardon the confusion or espressos led any sympathy or concern for the advice and concer I had she was more argumentative.. she kept saying " it wasn't explained wrong" well I'm not saying that at all there was just certain important information that was failed to be mentioned. if someone says "the down payment will be $288 and it will be credited back to your account as soon as you receive order so we will give you the money back" doesn't that sound like it will go to your bank card? Also I wasn't mentioned that I will go back $7 monthly for 24 months to my t Mobil account other wise I would have definitely not purchased at all. This lack of information given cause me distress and a financial issue. I will make sure this is mentioned to the store to be more detailed w their sell. And customer service at the store should be more understanding instead of feeling Defensive on every sentence the customer is explaining nicely. I felt like it was personal to her, and on self defense mode, And not very professional it was quite rude and she had a bit of attitude. read more

I want to say what exceptional customer service I recieved from this location. I switched from Verizon to T-Mobile and was helped by their store manager jojuan (sorry if I misspelled) he was totally knowledgeable and very helpful and friendly with the process. Switching was so easy. Awesome job. Also I came in today for help with my tablet unfortunately the sim was not inserting to the tablet but the girls that were there Anahi, Audry, Esmeralda and Karina were so helpful and tried so hard to make it work for me. I appreciate them reaching that extra mile. If you are considering switching, I suggest going to this location. read more