would not recommend this place my phone had a broken screen only and all the sudden they didn't…read moreeven fix my phone they made it worse I will not return to this place they took longer then the time guaranteed which was 1hr but took more time fixing a dam screen now my phone doesn't work and spend 120 to replace screen wanted to up charge me more for more work needed to be done to my phone pretty much better off buying a new one will not recommend this place to anyone

New spot wanted to try out. Super quick service and price was fair. Definitely recommendread more

They fix your cel phone reasonably fast. Twice in the last 3 months water damage to replace the…read morescreen.

Fixed my iPhone screen in an 1.5 hours. Great service and help! Local and quick shop.read more

Customer Service is always OUTSTANDING!!!! I had a issue with my text messages this morning after…read morereceiving one from my daughter. Instead of getting a headache with ATT or Apple. I said to myself go to the Escondido phone store, have them check it out. Of course, with the quickness, the service rep, identified the issue turned out somehow I had set my daughter up as a favorite, LOL

This place has fixed my phone so many times, they have good prices & always take care of my problem…read morequickly. They are nice & easy to work with. Frankie is upfront about everything before doing the work so you can decide before getting it done. I recommend this place for quick same day service! Customer service is perfectly kind every-time I have come here!

My phone suddenly stopped working so I headed into this AT&T location to see what they could do to…read morehelp me out. Manny was very knowledgeable and fast! He got me set up with a new iPhone in less than 20 minutes. It would have been even faster if he didn't have to recover the PIN number I couldn't remember. I'll definitely be back to this location if I need anything in the future. Thanks again Manny!

Switched to AT&T less than 7 months ago. Using this store, did it because if bundle with my…read moreinternet. It was two tech 8 months ago, with long line. Today, I walked in with one tech in the store and 5 in line. Hearing people's reason of visit . Phone doesn't work, unlocking the old phone as they switched out of att. I canceled them and paid the over $1300 fee as the experiencing from store, customer service is unbearable. We were promised to get credit on unintentional charges when we caught it on time, but charges kept showing up on our bill. The amount of back and port just to resolve one thing is very unpleasant.

Gio is the Man! Mad props to him and his krew! Walked in the store and he switched me from a Sprint…read morecustomer to T-mobile customer. upgraded me to the unlimited plan and explained the benifits of it. I bought the iPhone 8 with the new red color. & the iPhone case. I was upset earlier that same day ... Due to the Sprint so called corporate store...off of valley parkway next to the movie theatre. We're very rude and ghetto... I'm surprised they have jobs still... do not recommend anyone to come to the sprint corporate store in Escondido... is a joke.

Instead of allowing customers inside the store we were all outside because the representative said…read morethey did not have a/c inside. It was a little frustrating waiting outside in a line for support. But I was hopeful it would be a quick visit because I was simply transferring my line from AT&T back to T-Mobile and already had all the information they needed. When I finally arrived inside I was told I could not be helped because I left T Mobile a month ago and would have to wait 90 Days to return ! ( I left to join AT&T but wanted to return for better service) It was disappointing waiting outside for almost an hour just to be told I couldn't be helped.

We really appreciated Maxalina's help today getting our two new phones. She was knowledgeable,…read morefriendly, efficient and professional. It was a very pleasant experience and I would recommend this store, and certainly her in particular, to anyone looking for a good deal on a phone and service. Thanks, Maxa!

Went there yesterday to get an upgrade so I will have service while traveling to Montana. Maxamelia…read moreand Rachel were professional and helpful. They knew what I needed and took care of me . I definitely recommend this particular location. Also it was a nice change dealing with two women vs. the usual men at cell phone stores. No pressure etc

I saw a demo at a Salesforce event. I went to this location for info and possible WiFi. The young…read moreguy offered me $50 per month to jump from the ATT promotion. I bought. With that deal a new Edge cell. Once home I tossed that in a drawer not tempted to use it, and earbuds. I was forced for the deal to have a "home" phone number for the android phone.. My bill came to $80 per month! I called customer support. They would not help me, said go back to the store. I had ankle surgery. I told the guy in customer support. I had surgery and I could not go into the store. Go to the store. He repeated. I'm on the hunt again for wifi. ATT is out so is T-Mobile. Next much confusion about support is it T-Mobile or Metro. Pulse I had to buy the box. Aren't companies aware that when they cheat us we leave and take potential customers with us? Just be honorable and do what the deal requires.

From the owner: Switch today & enjoy America's largest 5G network.read more

Initially, I visited the San Marcos T-Mobile store to inquire about switching my family from our…read morecurrent carrier to T-Mobile. However, I encountered subpar customer service. I was not anticipating such an experience from a corporate location. Subsequently, I visited the Escondido store and spoke with an employee named Jose. I informed him of my request, and he meticulously documented the process on paper for my review. Despite the store being close to closing time, he did not rush me out or attempt to avoid my needs. We scheduled an appointment for the following day to complete the switch and transfer all necessary information. I am thoroughly satisfied with the exceptional service I received from Jose. If you need to visit ask for Jose he will definitely take care of you.

I came by to get my screen protector replaced in the evening. The customer service was excellent!…read moreThey were able to get me in and out very quickly. There was plenty of parking. They are organized and the location is clean.

I had to go in and upgrade my phone. Like most people I was not looking forward to it. Mel was the…read morerepresentative I was dealing with and she was so helpful and made the process so easy. She rocked made sure I fully understood all my options and even got me hooked up with stuff I was already paying for and no taking advantage of! 5/5 stars for Mel!

Dear Verizon Customer Service,…read more I am writing to share my disappointment with a recent experience. Verizon used to provide what I considered some of the best customer service--representatives were friendly, knowledgeable, efficient, and focused on resolving the issue. Unfortunately, my recent experience was very different. In my opinion, the level of service has gone from 100% to 3%. I recently needed a replacement phone. The first representative I spoke with was kind, although she spoke incessantly and repeatedly tried to discuss upgrades. I explained at least four times that I am not the person who makes decisions regarding upgrades or changes to our account. I also told her several times that I needed to get off the phone because my phone was overheating and the battery was dying--which was the reason I needed a replacement in the first place. She told me that, because I had been so nice, she would waive both the $49 replacement fee and the $14 delivery fee. She also told me the replacement phone would arrive on Monday. Later, I realized I had forgotten to ask about the size of the replacement phone, so I called back. Unfortunately, my experience with the second representative was even more frustrating. He was very intense and would not allow me to end the call, despite my repeatedly explaining that I do not make decisions regarding our account. I eventually told him I had to go and hung up. He then called me several times and left multiple messages, including one that simply said, "Wow." I found this behavior inappropriate and uncomfortable. The delivery experience was also frustrating. I had arranged for my daughter to be at my home to sign for the phone based on the delivery date I was originally given. Verizon then changed the delivery date, so I sent her home. The date was changed again, and FedEx attempted delivery in the meantime. This created unnecessary confusion and inconvenience. To add to my frustration, I am now being charged the $49 replacement fee, despite being specifically told by the first representative that it would be waived. We have been Verizon customers for approximately 15 years, and it is disappointing to feel that customer service has become so focused on sales and upgrades rather than listening to and helping the customer. Pushy sales tactics are irritating, especially when a customer has clearly stated multiple times that they are not authorized to make those decisions. Verizon can do better. We have remained loyal customers for many years, but experiences like this have caused us to seriously consider whether it is time to take our business to another company. I would appreciate someone reviewing this situation, including the promised waiver of the replacement and delivery fees, as well as the repeated and unwanted calls from the second representative. Sincerely, Valerie Wood Valndylan@gmail Thus is intended for Verizon Corporate unfortunately there is no email for Verizon

My phone was pretty much shattered as I was walking out of a local business I was handed his card!…read moreI went in a couple weeks later he remembered me and the price he quoted me. Service was inexpensive, friendly, fast and awesome! My screen unfortunately cracked again so I will be back!

Failed to replace screw and my iPhone shattered again on first fall with case on. Owner says there…read morewas no screw in bottom to begin with so it wasn't his responsibility. OMG I'm dumbfounded.