DO NOT go to this store. They will as features to your account without your permission or…read moreknowledge!!!! I went 3 years ago and thought I would give them a second change. NOPE. Same shit.

The guy there clearly is just trying to sell but he's doing a terrible job at it, cause he lost 2…read morecell phone upgrades and an iPad purchase for the ignorance and lack of knowledge

We went to replace our screen protectors and were helped by Rachel who gave us amazing customer…read moreservice she was really nice and attentive!

We went because we wanted to trade in 3 phones ans the lady was like, I can give $500 for the trade…read morein and I told her that we were told that we were goinf to give us $829 and she was, well then go where they told you that. So we went to the one at the mall and Neil help us there. I will never go back to this tmobile

I went to Verizon in Carmel Mountain. John H. was great and spent two hours customizing the three…read morephones I added to my plan. So why the mediocre 3 stars? I gave only three stars because after over sixteen years of being with Verizon, they over-wrote everything we spent our time at the Carmel Mt. store doing and applied protection insurance and hotspot coverage without our consent. The plan change also effected my phone's ability to send text to Android phones so I had to go to Tier 2 help to have them reset my E-simms card or some such thing which took about two hours. When one changes phone plans, one receives around ten emails in rapid succession. One email showed a protection plan that I knew we had declined yet next to my account it said MODIFY or DECLINE. I did not know what to do so I did not right then and there make a selection. Later, I looked for that email and it was gone (POOF!). Luckily, I took a snapshot of that email so I was able to refer to it. Clearly VZ does not want one to cancel coverage so they either hide it or it is one of those self-destructing emails. I had to spend about another hour getting them to remove the phone protection coverage. Later, I caught that they still were charging $10/mo./phone for a hotspot feature which three out of four of us being retirees is something we don't really use especially since it is too expensive to travel. Also, John H. suggested that since I had been a VZ customer for so long, that I should call VZ to ask them to waive the almost $50 set up fee (having John H. help us in store - not the activation fee) but VZ acted dumb as if I meant the activation fee so since VZ hides this fee they did not waive it. VZ also never sent a customer satisfaction survey which seemed unusual which is why I am doing a Yelp review now. I really dislike how VZ does all it can to keep one from speaking to a live agent. The AI never gets right the reason I called about. One would think that VZ being a big carrier would have perfected a change in phone plans but it was extremely underhanded to try to add on charges when we spent two hours in the VZ store doing this. Again, John H. at Carmel Mt. was great; He was patient, personable, able to multitask and valued us as customers. VZ and it chat interface was not pleasant and makes this customer feel like VZ does not value its customers.

Went in to upgrade my phone and add a new line this past Friday and the sales person who closed was…read morethe worst sales person I've encountered. The whole time he was pushing me to get internet and would never answer me when I asked how much would my new line cost and if I switched my main line plan who much would that be. All he could say was it's essentially the same thing. I lost it after the 30th essentially and he started to ring me up without even discussing the price. Then he goes on to tell me that I wasted his time...like no buddy you get paid to be there I don't and essentially it's not the same thing. Top it of he say I should have told him I couldn't afford it after I said he'll no I'm not paying $225 a month. Needless to say I got what I wanted for much less doing it myself.. I wish I knew his name but a horrible sales person doesn't know to introduce themselves anyways . Edit: forgot to mention that he switched my plan without my consent!

Initially, I visited the San Marcos T-Mobile store to inquire about switching my family from our…read morecurrent carrier to T-Mobile. However, I encountered subpar customer service. I was not anticipating such an experience from a corporate location. Subsequently, I visited the Escondido store and spoke with an employee named Jose. I informed him of my request, and he meticulously documented the process on paper for my review. Despite the store being close to closing time, he did not rush me out or attempt to avoid my needs. We scheduled an appointment for the following day to complete the switch and transfer all necessary information. I am thoroughly satisfied with the exceptional service I received from Jose. If you need to visit ask for Jose he will definitely take care of you.

Signed up for home internet online, drove down to the store to pick up my device after I received…read morethe email that it was ready. Gave them my id (passport), which the email clearly said was accepted. They told me their scanners don't work on the passport and I'd have to come back with a different id. I wasted $25 in diesel and nearly 2 hours round trip going down there. The manager told me they've been complaining to corporate for 2 years and they won't fix it. Total waste of time and fuel.

Everything! I can't say enough good things about this shop! I've been coming here for years and…read moreevery single time, the service has been absolutely top-notch. The team is always so helpful, honest, and trustworthy -- qualities that are hard to find these days. Whether it's a cracked screen, battery issue, or just a question about my phone, they always take the time to explain what's going on and give me the best options without trying to upsell or pressure me. Their prices are fair, the turnaround time is super quick, and the quality of the repairs has always been excellent. It's such a relief to know I have a place I can rely on for something as important as my phone. I recommend them to all my friends and family, and I honestly wouldn't go anywhere else. If you're looking for a repair shop you can trust, this is the place!

Fixed my phone very fast! Gave me a great deal on the screen and a new screen saver! Definitely…read morerecommended Escondido phone repair!

If you love sports, infatuated with the adrenaline that comes with a winning streak, generous…read morecocktail, and a perfect textured steak, then bail on the amusement park formally known as Vegas and get across the border to Caliente. The staff is absolutely beautiful. In fact, I feel Mexico has not been forthcoming with the gasping beauty that resides here, and I don't blame them, I'm not telling my friends back home either. Polish your Spanish speaking skills, outside of management, there are few English speaking staff members, yet what they've learned with a smile has kept me coming back.

I went at 1030am when it says they are open at 10am on the door. Bad customer service I wasted my…read moregas for nothing. Thanks at least put a sign or change hours on door.

I came in to buy a new phone 3/11/2021. I knew what I wanted and had a fantastic experience with…read moreone of the employees... However when it came to actually purchasing the phone, the manager (?) came over and took over. She was incredibly rude, straight up lied to me about accessories (she said that I would be unable to purchase any accessories if I didn't purchase them from her as the phone was "too new") and when I said no, she literally just walked away. I've worked in retail for 17 years. I am absolutely appalled by this woman's behaviour. I will be telling everyone not to come to this location. This is unacceptable.

Manager is horrible they lie and rude are only nice and wave when the property owner is here they…read moresay the it's a HOA but houses here are horrible Lots of weeds in yards messy driveways people missing drain poles people having guests on the street parked Monday -Sunday they pick and choose who to tell something about parking on the street very one sided place to live unless you personally know them!!! If possible I would give them 0 stars glad I moved from here

The management of this park has decided to go ahead with a planned power outage on a day when the…read moretemperature is predicted to be in the triple digits. I've never lived ANYWHERE where the management cares so little about the occupants and their well-being. Anyone with a functioning brain would choose to reschedule the outage for a day when the temps are milder so as not to put occupants, a large percentage of whom are senior citizens, and their pets, of which there are 100's in the park, at risk of heatstroke. I wouldn't recommend living here to anyone due to the poor judgment of the management staff who run the park. This is about the lamest thing I've ever experienced and just hope and pray my pets will survive this ridiculous and poorly-thought-out decision.