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Total Wireless

5.0 (1 review)
Open • 10:00 am - 7:00 pm

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2 years ago

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Verizon

(154 reviews)

$$$

Went in to upgrade my phone and add a new line this past Friday and the sales person who closed was…read morethe worst sales person I've encountered. The whole time he was pushing me to get internet and would never answer me when I asked how much would my new line cost and if I switched my main line plan who much would that be. All he could say was it's essentially the same thing. I lost it after the 30th essentially and he started to ring me up without even discussing the price. Then he goes on to tell me that I wasted his time...like no buddy you get paid to be there I don't and essentially it's not the same thing. Top it of he say I should have told him I couldn't afford it after I said he'll no I'm not paying $225 a month. Needless to say I got what I wanted for much less doing it myself.. I wish I knew his name but a horrible sales person doesn't know to introduce themselves anyways . Edit: forgot to mention that he switched my plan without my consent!

LYING EMPLOYEE named gio AND TERRIBLE SERVICE/WAIT TIMES…read more was a walk in hours before closing, waited 2.5 hours and people who checked in hours after us were serviced before us. 30 minutes before closing we finally were helped. one of my family members needed a phone before heading back to school out of state and needed it asap. the worker told us they were out of stock and would have to back order the phones, we asked if another store has one and he told us there was one at another store 30minutes away and we could pick it up the next day. we placed the order and were sent on our way, PERFECT right?! wrong! when we went to get the phone the next day the store said they didn't have a phone on hold for us and were also out of stock on all phones. so now my family member can't get the phone we already paid for and we still have to go to the 30 minute away store to pick up the phone once it's off back order

Total Wireless - mobilephones - Updated May 2026

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