Initially, I visited the San Marcos T-Mobile store to inquire about switching my family from our current carrier to T-Mobile. However, I encountered subpar customer service. I was not anticipating such an experience from a corporate location. Subsequently, I visited the Escondido store and spoke with an employee named Jose. I informed him of my request, and he meticulously documented the process on paper for my review. Despite the store being close to closing time, he did not rush me out or attempt to avoid my needs. We scheduled an appointment for the following day to complete the switch and transfer all necessary information. I am thoroughly satisfied with the exceptional service I received from Jose. If you need to visit ask for Jose he will definitely take care of you. read more

I came by to get my screen protector replaced in the evening. The customer service was excellent! They were able to get me in and out very quickly. There was plenty of parking. They are organized and the location is clean. read more

I had my phone charger issue fixed and inquired about my plan. Great job, Mahdheed! Thanks for your help today! read more

This is for the customer service help line They are committing fraud asking for your bank account routing number weirdos with deep accents the concern is they are actual T-Mobile reps read more

Signed up for home internet online, drove down to the store to pick up my device after I received the email that it was ready. Gave them my id (passport), which the email clearly said was accepted. They told me their scanners don't work on the passport and I'd have to come back with a different id. I wasted $25 in diesel and nearly 2 hours round trip going down there. The manager told me they've been complaining to corporate for 2 years and they won't fix it. Total waste of time and fuel. read more

Maydeline was wonderful! Helped me make changes on my account and gave me the projected amount of new bill going forward. She took her time and was patient with me. So glad I was given excellent customer service ! read more

Amazing staff! My fiance and I went in to upgrade his phone and Allen and Arianna were so incredibly helpful. They answered all of our random questions and were so patient during the transfer process. Highly recommend this T Mobile store! read more

We went into this location for the first time. My phone has been dropping calls and getting a network message about being able to make calls. Jackie was great very knowledgeable. She assessed the problem and tried a few things. She replaced the SIM card and played with the settings. My problem only seems to occur while at home so hopefully everything is good now. Great customer service and answers to all our questions. Jackie knows her stuff!! read more

Zero stars for them! I went in the office today to get a printout of my phone and in person correspondence with an account (phone line) that I have been trying to cancel since March that I'm STILL being charged for and they said they cannot help me. Manager David and associate Marlena said they cannot help me when they verified I tried to cancel MONTHS ago. My last resort is to file a police report due to them withholding my account details (correspondence and memos on account) and report a dispute with my bank Navy Fed Credit Union AND file a complaint with the FCC. There is NO WAY I'm going to let this slide! I want a refund for the months I was charged after I cancelled this account! read more

These people have it together at this T-Mobile. They are awesome! Jacque was so knowledgeable, patient, & friendly. We all know buying a new phone is like buying a car, right? Well this T-Mobile location is by far the best one I have ever been to. Right when I walked in I was greeted by Jason (a manager from another location), the new 16 iPhone just came out so we all know how crazy the phone stores can be.... I had a million questions which Jason & Jaque answered with a smile & never once seem annoyed by all my questions. Seriously go to this T- Mobile they made a not so fun task much more pleasurable. read more

We added a couple lines to our plans and bought a couple watches. We called ahead and we were set up with an employee before arriving. Once we arrived, we were greeted and paired with our assistant. We thought we knew what we wanted, but once we entered the store, we started to notice there were some options out in the world as far as watches go; Samsung, Apple, and a few others. Cesar was very knowledgeable and answered all our questions. We ended up sticking with the items we originally came in to buy, but it was nice to have all our questions answered on the differences and similarities of each band. The items we wanted were not at the store... they had them at another location and asked if we wanted to wait. It was only going to take an hour, so we went next door and got some lunch. In less than an hour, the items had arrived. Setup and purchase were a breeze. read more

Melani was extremely helpful and kind when explaining our new plan rates with us. She ensured we felt welcomed and informed as we discussed new phone options and was very professional. I appreciate the service she provided and would recommend this store to anyone that was interested in Tmobile services. read more

Konner was so professional and helpful!... he took care of everything with ease...very polite and knowledgeable... I highly recommend!

My husband and I visited T-Mobile store in Escondido. We were greeted by Kenner Edwards, a very pleasant young man. He was very knowledgeable, and he tried to get us the best deal. We are very happy with his suggestions. He is an asset to T-Mobile. t read more

I came in with a problem with a trade in credit that wasn't showing on my account from upgrading to an iPhone 14 pro max. They usually can't do it in store so they ended up calling a support team member. The member over the line helped me so much and the end helping me get the remaining bill credit balance that I was missing. I practically felt that I was going to lose my trade in value and the phone I sent in. Thanks to the T-Mobile reps here I was able to get the help they needed. On an extra note I heard how they explained things with details to other customers which I had a feeling I was going to be in good hands. They went above and beyond and the three reps should/better get a raise if not a bonus for there good work. Recommend to come to this T-Mobile store read more

T-Mobile - T-Mobile - Mobile Phones Near Me - Escondido, California

Went in after getting charged way too much from boost mobile. I knew what o wanted and was in a hurry. Tmobile rep Felipe F. was super knowledgeable and helpful getting my account with my current phone switched over in no time. He was great! read more

Exceptional customer service! We were privileged to have LUIS REYES assist us. We were confident as he was quite knowledgeable and took the time to explain everything we needed to know about T-Mobile. Totally impressed with his professionalism. .A credit to this organization. We now have an excellent cell phone company! read more

Best Experience Ever ! Frankie was Amazing & Friendly very Professional, Definitely a Keeper Even offer him a Job read more

This store is amazing and wounderful customers Service. Brian Ariana and Christian. Went above and beyond. I been with sprint now t mobile since 2005. I recommend them to anyone. And this is by far one of the best stores. I know of read more

Garret was super helpful today at this AT&T store. My phone screen started going out so I was stressed out coming into the store. He was very friendly, professional, and helpful. It made my stress level come down. Thank you Garret! read more

I went to the T-Mobile store to get my phone fixed. Ended up speaking with the tech and my phone could not be repaired. After a conversation with Frankie & Iriana, They let me know the best option for me was to purchase a new phone. They provided excellent customer service and were extremely knowledgeable. I would recommend and tell family and friends to come to this location exclusively. read more

T-Mobile - Mobile Phones Near Me - Escondido, California

The customer service at this branch was absolutely incredible!! I purchased phones and started an account at a store in Temecula and there were quite a few mistakes, one of those was that my phones data had not been turned on. I stopped at this Escondudo store and Dylon K. proceeded to fix my account, answered all my questions, showed me things about my phone I didn't know and went out of his way to make me happy!! Upon fixing my account we discovered other things that were not done correctly upon set up, so his manager Brian A. took it upon himself to call the original branch and fix my account. I can't tell you enough good things about the service at this store!! read more

T-Mobile - These guys deserves a raise!!! - Mobile Phones Near Me - Escondido, California

Great visit to our local T-Mobile store in Escondido, CA. Very friendly and helpful staff. Totally satisfied.

Mariana was extremely helpful with my warranty exchange and went above and beyond to help me fix the issue I was having. The staff here is super friendly and kind. Best experience I've had in store! Give them a raise!! read more

Horrible! My granddaughter wanted to switch to my Verizon plan but she had to pay off her phone. We went to the TMobile store and paid it off. But they locked her SIM card for 72 hours!!!!! She can't make or receive calls or texts. No one will help her!!! read more

T-Mobile is one of the worst companies I've ever had service with the customer service its horrible the manager this location is trying to charge full price of the phone as a restocking fee avoid T-Mobile at all cost wouldn't swap my phone out for one that is equal to the same price read more

Horrible service from Luis, I walked into the store with the intention of getting an upgrade and was literally greeted with "we close in 30 minutes", I was automatically and shock at the lack of customer service. I have never received this type of customer service from T-Mobile to the point where it made me feel unwelcome, in fact, the very same day I went over to AT&T and switched my service at read more

My husband and I have been Sprint customers for over 20 years. We went in to upgrade is phone, which was taking forever. My husband is older and has Parkinsons and needed to use the restroom, and they have a policy that no one can. We requested an exception because of his condition and age, plus it's hard for him to walk and they referred him to a restaurant 2 blocks away where you had to purchase something to use their facilities. We saw the bathroom door in the store, this is beyond horrible service, this is about human decency. My husband was embarrassed and humiliated. We left the store and will be switching to Verizon. Shame on them... read more

To Whom It May Concern. As a long time Sprint (now T-Mobile / Sprint) customer, I am pleased to report that the professional services I received in the "migration process" from this Escondido, CA store's employees have been nothing short of outstanding. Mariana is first class. Cesear and Rosi were wonderful. All were sincerely friendly and created the kind of customer service atmosphere that upper management can b rag about. read more

The best t-mobile I have been to ever! Helped me with everything and made it easy thanks luis!