Neil helped us to trade in 3 phones. He was very patient and took his time to do it. My twins had questions and he answered nicely. I got a card so next time will go, we will ask for him. read more

Going to this store and switching our account over to T-Mobile from Verizon was a good experience. The rep was very informative and helped us all the way through. Fast forward 4 months later and we still have not received our Keep & Switch refund for keeping our own phones. I spoke with customer support and the refund period is actually 30 days not 90 days like the store representative told us. According to him this is to make sure you keep the account, which made sense at the time but still misleading. Beware. read more

I just saw a review going on about an employee named Alex and how great he is. Well, he is definitely not great and doesn't know what he is doing! He was helpful but gave me wrong information, I traded and upgraded 2 phones that I had on my account, the amount I paid, he told me it was for the monthly bill + fees for the new phones. I asked and he confirmed MANY TIMES that I wasn't gonna have to pay my bill that was coming up (in 5 days to be more precise). For my surprise my bill was charged today. Alex NOT a good employee! read more

This T-Mobile in the Escondido Mall is extremely shady. I went in just to check out phones and see what my monthly payment would be. They told me that because of my credit I'd have to put $500 down toward the phone in order to get it. I told them no, never mind, cancel it, and walked away. Instead of canceling, they created a full account under my name without my permission. Now I'm being billed for something I never agreed to, and it could hurt my credit. The manager, Lucero Michelle, seems to allow this kind of behavior, since three employees were involved and all knew exactly what was happening. This was not a mistake -- it was intentional. If they did it to me, I'm sure they've done it to others. Customers beware: they will create false accounts under your name just to make a sale. read more

Alex at the T-Mobile store at North County fair in Escondido is a fabulous fabulous representative for T-Mobile he definitely needs a huge raise and a promotion and the store that he manages is clean bright airy and he is so empathetic and sympathetic to little old ladies that have been given the runaround at the Apple Store right down 10 or 15 yards from this store you cannot imagine he's selling them products that if Apple was a little more useful they may have sold but instead he goes out of his way above and beyond please I cannot tell you 10 stars out of 10 to the 10th power he's wonderful give him a raise giving a promotion this is BJ Amini and I hardly endorse him as a great T-Mobile representative read more

If they not selling product or lines they will not help you. I came because customer service told me that the t mobile device that I have not compatible with the service so I need to go a t mobile store and swap the device for another one. I called this store and make sure they have the device and when I got here they told me only the manager can swap the device and he is not in the store today. I'm paying for service that I can't access for 2 months. read more

The staff was great, but the system sucks. I tried for weeks to access our bill online. I needed a copy of it. We kept getting an error message. I decided to walk into a physical store to have them print it for me. They said it usually only takes 2 minutes, but they couldn't even access it. They had to call corporate customer service. Even corporate had issues pulling it. What ended up being quick took 30 minutes. The team member at the store kept me up to date and talked to me while we waited. We finally got it at the end. The team was great onsite, but the system issues with T Mobile are frustrating. The app sucks and the website is glitchy. read more

T-Mobile - Mobile Phones Near Me - Escondido, California

Walked into the T-mobile store due to having major problems with my account no one could figure out anything and just keep sending me in a loop until I came back into the same store and spoke with Briana. She was able to fix all my issues and help me order the right phones which is a task that 3 other TMobile stores could not take care of! If you go to this store definitely recommend talking to Briana read more

I walked in on Tuesday Evening July 8th, 3 employees were sitting on their phone. Did not greet me nor even look at me. I had to walk to their face for one employee named Fahard to walk up and have me wait for another employee from the back to help me because he was too busy on his phone to help me. just for him to take over for her after all. I came in from apple upstairs asking for the IMEI number from my phone which apple said they've done plenty of times. And he didn't want to give it to me, he gave me a dumb excuse and he had the girl give my the receipt of the phone purchase instead. I walked back to apple with my two kids just for them to tell me that they've never seen that paper before and they usually give the customer the imei number. I was so frustrated I had to make another appointment with apple so I went back to T-Mobile and I asked him why I couldn't receive the same form everyone gets to give to apple. Fahard didn't want to call customer service for me since my phone wasnt working, I told him id love to speak to them and he ignored me. he ended up giving me some random numbers and I went back to apple just for them to tell me those numbers weren't imei numbers. I was at the mall for 5 hours because Fahard didn't want to give me the imei number of my phone. I've never experienced this bad customer service before with T-Mobile Fahard customer service was horrible. He was rude since the beginning when he sat me down. he also tried to play smart with me when I couldn't say "imei" the correct way. He saw me struggling he saw me desperate with my two toddlers. not sure how it works in his country but in the U.S women get treated with respect because I took it very personal. Everyone in that store needs to be retrained to work without their phones. I pay a lot every month to be treated poorly read more

Do yourself a favor and AVOID this T mobile by all costs. Not only are the employees incredibly rude they act bothered when you ask to get on the list to be seen and then they NEVER text you to come back to the store. This has been EVERY single time I go to this store that the employees are rude and they basically refuse to help me or display any sense of good customer service. read more

I stopped by the Carmel Mountain location but decided not to get my iPhone upgrade it here. I left. I decided to look into purchase my new iPhone online on T Mobile online store, but somehow it wouldn't provide if the store has the phone in stock. I ended decide to order my phone from Apple online store because they offers same day pick up. Everything went smoothly and took about 10 minutes to transfer data (because I already transferred my photos and cleaned up my email account). I stopped by T Mobile downstairs in the mall and Brianna was with a couple. I was there about five minutes and she came by and take my name down. She explained that her coworker is taking lunch break and she apologized that I would have to wait for her coworker or until she is done with the customers. She went back to help them more but when the couple went to look at the phone selections, Brianna took the time to come by to assist me. She was able to help me transfer my eSIM and got my new iPhone all set up in less than 10 minutes. The other customers seem very happy with the service Brianna provided. The girlfriend or the wife of the other customers chatted with me and she was excited about her new pink iPhone 15 Plus, which was the same phone and color of my choice. Brianna was the best representative that I ever met at T Mobile stores. I have been with T Mobiles for a very long time (When Dove Canyon location was new and now permanently closed), and been to Carmel Mountain location a couple of times. I even felt lucky and the whole transaction at Apple Store and T Mobile were speedy and smooth. If you can't find the iPhone you want, get in from Apple Store in the same mall, and stop by T Mobile here. Because this is the best T Mobile Store in my book. read more

Very bad customer service... not staffed sufficiently... went back 2 times to get a screen protector installed since I have paid for that service... didn't have the screen protector in store .. waited in line for that ... mailed it to me.. went back to have it installed after waiting at store for 25 minutes and was told that there were 3 people ahead of me. T mobile could use a reservation system like Apple stores. I did not continue to wait for assistance. read more

Went in to return a phone. Was sent to another location because there was no manager and 1 of the 2 guys thought I had replaced my screen with a 3rd party vendor. Now I am waiting at the nearest store with a manager and have been here 15 min but they are so busy they haven't even checked me in. read more

I've been there twice and had problems both times. Recently I went to add a line and the guy sold me a phone that was not even offered anymore just to get a commission on the activation of SIM card. He said the T-Mobile location would have it and they told me it's no longer available. read more

Went into store was greeted bye store mgr Told him my disabled brothers phone was Not working that I bough a year in a half Ago and never used it once till aug 2021 Now it's March 2022 and it went on blink I could tell they wanted to sell us a phone In fact I heard the mgr related that two the sales associate we told him issue and before he even tried to fix it he scolded us for not buy the extended warrantee could tell we're this was going he poped the sim Card out I told him that no matter what I'm not buying a phone then he became mad And said he didn't like my attitude I said I didn't like his asked him too pop the SIM card back in and I proceeded to leave the Store I would never do business at this establishment in fact I'm going back too Verizon and buying my disabled brother A I phone bad bad place to shop read more

normally we use the dove canyon site...........but they weren't really on they ball.........so we went to the mall tmobile. They were honest and set up the new s8 phone in a few minutes. that was all we needed. read more

The worst customer service ever, the estimated waiting time is 40 min and no one helpful so far

I went in to inquiry about phone replacement/insurance claim options after my iphone's screen cracked etc etc. An asian man assisted me (forgot to check his name tag). He was not very friendly and did not take the initiative to walk me through the process. I was basically asking him what I could, I'm not very tech savy so it would have greatly improved my experience if he had asked ME questions and tell me what my insurance coverage entailed. His attitude was very much "shrugging it off" the moment I walked in. unsatisfied. read more

This location is where I Discovered wireless service over 4 years ago, at the time I needed a real reliable phone along with a reasonable monthly cellular rate. T Mobile at that time had a special promotion, buy one phone get the second one free. I was qualified to finance the Samsung S9 & S8 T Mobile allowed me to not only get the phones but accessories as well. As a result I have been with them ever since, and now have A-1 credit. recently paid them a visit and Sales rep David Robinson assisted me with my purchase, thanks Dave for quality service that you provided and treated me with care! i WILL BE BACK AGAIN TRUST..... THATS A FACT JACK !! LOL read more

Went to get information on upgrading two phones to an 8 iPhone. Cruz was our salesman who was very dis-interested in helping us or the sale of two phones. Took him a while to look up our account and then told us we needed to add another line, and told us the price . Did not inform us of what that would entail. We walked out immediately and this sales person Lost a sale and should not be in that business. We will definitely be changing our provider. read more

So I just moved back to the North County area. Specifically in Valley Center. I know now for over 10 years when I use to date my wife that T-Mobile or AT&T was the only service that truly worked in this area (GSM Service). CDMA (Sprint and Verizon has some drop issues or no signal). December 2011, I moved to Valley Center. Unfortunately, it didn't give me much of an option for Internet service, so I looked upon cellular data. AT&T has recently become a hater on those that were on their unlimited plan from a few years ago. They kicked me off their plan because I was using too much data and they throttled me down to the point where I couldn't use the data anymore. Worse than a dial up connection. Beasts! So I walked into the store of T-Mobile, hoping they would be the solution. I'm a huge iPhone fan but T-Mobile hasn't built that relationship with Apple to get an iPhone on their plans. So I went to the dark side - Samsung Galaxy 2. I wasn't a fan of a huge phone carrying around in my pocket. It was sexy but not for my business needs. I just think it was too big. Also T-Mobile 3g, 4g speeds didn't kick in Valley Center. It was barely Edge speeds and that didn't fly for me. I'm giving this place 3 stars because of the experience I went through. The new guy in there (I won't say his name) messed up and ported my phone number to someone else. So my business line was out of service for 2 days and this is not good. The manager fixed it all and returned my items for 100% refund but.... He stated that he couldn't refund all of my $350 only a portion of it. The difference which was $280, will be refunded from their corporate retail store within 5 business days. It's now 24 days later and I haven't seen my refund check. I don't understand their policy, but I returned the item within 24 hours and they could have voided the check instead of going through this mess. read more

Staff is very friendly and helpful. The only negative is the wait time to be help can be long. Not mich else to say but Tmobile service is the best in my opinion. read more

T-Mobile - 7 employees working yet service is so slow. - Mobile Phones Near Me - Escondido, California

To start off I love how all the staff is really friendly!!! Yes this store gets busy because it's inside a mall, but they always make sure they're Aware you're there they don't just ignore you. Sometimes they'll try helping two people at a time! So recently I went in with my boyfriend to buy an iwatch and let me tell you Sandy Lopez gave excellent customer services !! She's very friendly, willing to answer all your questions, and very professional!! I highly recommend this store unlike the auto parkway location they're rude and don't even greet you when you go in. Last time I went they told me I didn't qualify for a phone but when I went to the T-Mobile in the mall they told me I did. Overall love this place read more

I walked into this store with one person being helped by a female associate. The male behind the counter asked me if I just had a quick question because it would be 10-15 wait before he could help me. He wasn't helping anyone. No other customers were in the store!!!! I turned around and walked out of the store as he sarcastically told me to have a nice day. What the fork???? 10/06/17 @6:10pm read more

They promised to do many things but fail to keep. I ended up having to pay full price for the tablet that was supposed to be half off with service. Definitely looking to switch provider. I left this review after being in the store and was told my Manager that there's nothing they could do. I had to pay $700 full price for the tablet all at once. read more

Great experience at this T-Mobile location yesterday. Brian Murillo one of the Assistant Managers went above and beyond to take care of getting us a new phone. He understands customer service, is very personable, and passionate about what he does. Stayed late when he didn't have to, gave us his personal cell in case of any issues. Wow! read more

I highly recommend T-Mobile North County Fair store for your business phone needs. Jeremy was so knowledgeable, professional but most of all provided great customer service and great value for our company. Unlike many places where the objective is to just sell the latest device, he took the time to find out what our business needs where and what device would work best for how we work. Our company travels internationally and he suggested a plan that saved us so much money. If you're interested in getting the best value for your phone needs look no more. read more

Came here on black Friday just to ask questions. Jhovanny was extremely helpful and knowledgeable! He gave me and my husband all the information we needed. We did not switch providers that day but we did come back a week later! I could have easily saved myself the drive ( live in chula ) and gone to a local t-mobile store but Jhovanny was so helpful we decided to make the drive back to Escondido to make our purchase. The process was very easy and didn't take too long at all! We both ended up with new gold note 5 phones and matching beats head phones for less a month than I was paying with at&t!!!!! They had specials going on so we walked out paying NOTHING that day!!!!!!!!!!!!!!! I love my new phone and beast head set!!!! If you are looking for great customer service and deals come to this location!!!!!!!!!!! read more

Went in yesterday to activate a line for my device, I was greeted by amazing workers surprisingly energetic and ready to work even though I had come in later in the day. Sandy Lopez addressed every question I had. Got me the best discounts on accessories and maintained hilarious conversations thanks again to the team working last night!! read more

Terrible service at the store. I had been working with the lady for quite some time, she was having trouble solving my problem, when she realized that time it was closing time she pretty much just started wrapping things up, and didn't care that I had to leave without any resolution. The very next day all four of my family members switched our service to another carrier. read more

We had the best experience with Anthony yesterday. His customer service is on point! He is very professional and personable. Both my daugher and I left saying how nice he was. My daugher had got her iPhone wet so we had to do the claim thing and upgrade. He even checked to see if had some used ones cheaper for us with more GB like we had wanted. I just couldn't afford to pay the extra $ up front for a new one with more GB. read more

I feel terrible I did not get their names. I contacted T mobile 5 minutes before closing, My car was broken into on 4/24/2019 and my phone was stolen. They were kind enough to wait for me to help replace my phone. I made it in on time and they helped block my phone, ordered me a new one which fortunately was covered under my warranty. Their customer service was excellent and they were so compassionate and caring as I was a nervous wreck. I highly recommend this T Mobile store! read more

I went in on a Saturday evening. I was told it would just be a minute. 3 associates just stood behind the desk talking amongst themselves for those 10 minutes. I ended up leaving with no help. Won't be back there ever again. read more

This is my New favorite store, I had an issue with my notifications sound and took it to 3 different stores and they couldn't figure it out they said that I need a new phone but when I came to this store SANDY LOPEZ the Mobile Expert figured it out so if you have any issues with your phone don't hesitate to bring it to Sandy Lopez she is amazingly awesome you won't regret it. read more

Went in yesterday to upgrade to the new iPhone, Dylan even held one for me. So hard to find customer service that was that exceptional now days. Keep it up Dylan! read more

I've experienced excellent customer service at this location. All employees strive to meet whatever need you may have. I have never been unduly delayed nor have I had an instance where they were unable to resolve my issue. I highly recommend this location of T-Mobile. We have two phones and one tablet. read more

The sales associate (Jade or Drake or something like that) was a big liar. He made us pay $100 for the SIM cards at the store while it was $5/each if you called in at that time. He confirmed that our bill would be $140 while I was continuously billed for $160. I called him and he said he took care of it and it would take a few billing cycles for me to see $140 and I should expect a lump sum of credits back. He also confirmed that I should get $10 off for each line that uses below 2Gb. I never saw those discounts. I called T-Mobile customer service. They said they don't see any promotion on plan and the kickback ($10 off for below 2GB usage) was never enabled in my account. Man... I was so pissed. I would never trust this store or their salesmen anymore!!! read more

T Mobile billing/accounting services are lacking in efficiency!! Cancelled service in July, they didn't process the payment until September (more than 45 days later). Credit card statement didn't show payment until November, more than 4 months to process, at which time an inquiry was submitted. T Mobile was slow to process payment but real quick to send it to collections, less than 2 weeks, and ding my credit report. Awful accounting services, whereby the end user is penalized! Will NEVER do business with them again. read more

Thank you Brian and Sandy for being so patient and meeting all my needs. Great service:-) 10/10 would recommend.

I had extremely great customer service with Brian I've been a customer for so many years with T-Mobile I have never hade someone help and take care of me as a customer he has helped me so much in the process of purchasing my husbands and sons new iPhones if I can give Brian 10 stars i most likely would he is very professional and understandable read more