One star is being generous for these salesmen. My husband and I walked into the building ready to…read morespend $200 on sturdy, expensive cases to protect our iPhones. We have a six month old who is at the "put everything in my mouth" phase, so we figured it would be a worth while investment. We went straight for the otter box and life proof cases because of their reputation and the salesmen said they were "military grade" and that "a hummer could roll over it and it would be fine." I then began to ask the people if the warranty covered phone or just the case. The gentleman helping us didn't know, so he asked the other man working. He went on to say that yes, otter box would cover both the phone and case. My husband found the Otterbox Amor for his phone and asked them to put the case on because we were interested in buying it. This is where things went wrong. The guy did not know (we found out later) how to put the case on and may have even sold us the wrong case for the iPhone 5S. (No where in the Otterbox case does it say for what phone it was intended.) Within seconds of handing us our new, super protect, can be run over by a car phone, my baby is sucking on the phone and drops it. I go to pick up the phone and it is SHATTERED. The phone was put in incorrectly and the pressure from the home button shattered it all up the phone. The guys were both in shock and knew that they had messed up, but all they would do was offer to fix our newly cracked phone for $65 instead of $85. At that point, the manager came out and told us that the phone was not covered. The little man who told us the phone was covered cowered into his little corner and avoided us at all costs, much less admitting that what he told us was wrong. I tried to reason with them and even agreed that it was a shitty situation, but I never felt that they were doing anything to go above and beyond to better the situation. They simply saw an opportunity to make money and took full advantage of it. After a bit of arguing, we left with no phone cases, a cracked phone, a pissed off husband, and a wasted Sunday afternoon. We ended up going down to t-mobile to fix the phone and buy a phone case. Ironically, the cases at the t-mobile store were cheaper (lesson learned!), plus I found a 30% coupon online that they honored in store! (I totally recommend the Tech21 cases!)

Due to the unforeseen circumstances of a family member's phone, we were informed by the maker it is…read morebest to purchase a brand new one! Not interested in simply tossing a few days pay to the wind, I objectively decided to seek another avenue. Fortunately I recalled this little store down the way. The worst that could happen is needing to grab something else in the easier price range. It doesn't take long for Sam (the manager) to understand the situation and diagnose an affordable option. The phone was dead. Nothing to lose, but my time for a phone out of warranty. 25 minutes later I reappear to find Sam using an associate's nimble hands along side his. Together they were finishing the job. With great shock, I am surprised the phone actually worked!!! Really!! #€¥|* amazing! Imagine the relief! No really, try! Yes, I am happy! Hey, I know it's not the original supplier products. Remember it's out of warranty. This baby works! Thank you, Sam! I'm happy to refer this location for service. We had the charging/mic/antenna/whatever done. Guess what! I'm referring my fiends here. Thanks, Sam and crew!

When I first got my top-of-the-line Alienware M18 R2 laptop, the old Left 4 Dead 2 video game would…read morecrash every hour or so. I chalked it up to incompatibilities with Windows 11. Then, about a month after the warranty expired, the keyboard stopped working and the whole system would randomly hard crash several times a day. I took the laptop to a highly recommended shop for a diagnostic. They informed me that the keyboard interface card had failed and had damaged the motherboard in the process. They recommended buying a new motherboard, which would have cost about $2K. That wasn't an option. They also said a new keyboard card would cost $89. Since I did all of my software development work with an external monitor, mouse, and keyboard, I limped along for a few more months dealing with the random crashes.  When I finally had enough, in terms of both patience and funds, I ordered a refurbished keyboard card from Parts People for $20 and used Google to search for a shop that could possibly repair the motherboard. Google's AI bot ended up recommending Micro Soldering LAB in Escondido, CA.  After talking to the owner over the phone, I brought my laptop to the shop and left it. The next morning, the owner diagnosed two problems with the motherboard: First, one of the MOSFETs was damaged when the keyboard card failed. Second, unexpectedly, the liquid metal compound on the heat sinks for both the GPU and CPU was no good. He said he could have the MOSFET replaced and a better compound applied by the end of the day. True to his word, I got the laptop back fully repaired within a single day of dropping it off.  I can honestly say the laptop runs better now than when I bought it new. No more crashing during gaming or software development. I guess the GPU was overheating due to a poor initial installation of the thermal compound on the heat sinks. I am incredibly happy with the results and feel a whole lot better about the money I had spent on this laptop. I highly recommend Micro Soldering LAB for serious laptop computer repair.

I struggled for a couple days trying to figure out why my Mini Cooper R56 key fob was starting the…read morecar but locking and unlocking were not working. Within 5 minutes of troubleshooting Oktay noticed a resister was missing on the circuit board, matched one in 3 minutes and soldered it on. Works like a charm now. Genius!

They fix your cel phone reasonably fast. Twice in the last 3 months water damage to replace the…read morescreen.

Fixed my iPhone screen in an 1.5 hours. Great service and help! Local and quick shop.read more

I've had their product on my Apple five phone for about 14 months and prior to that on a droid X…read morefor two years. In the three years I've had some minor peeling which they have replaced the entire coating for $15. I put the face cover through a true test by having a chainsaw blade get shoved up against it when a Treebranch kickback I was shocked that the only thing happened was the cover was scratched which I had replaced and no damage to the phone whatsoever. I don't recommend that you go out and try this but I was shocked that it actually held up quite well. My leg was quite grateful!

Super super super super slow service... come here expecting to wait 30 min while people stand…read morearound and do nothing to speed up the wait

There are three Apple Stores in proximity to yrs truly. All take approximately the same time to…read morereach and all offer the exact same lineup of products and services. But Apple North County continues to be my go-to location. I hate to use the Goldilocks analogy but here we go. The parking is just right (vs UTC where it's not free or Fashion Valley where it's ... not available). The size is just right (has everything but not so huge and crowded that it's like a high tech DMV). Lastly, the staff here are really the best. At a recent Genius Bar appointment, they greeted me at the door, had anticipated who I was and had me set up with an expert in such a fluid way that it felt akin to magic. There's such a wonderful lack of friction at this location that it makes going to the mall fun again. Props to Genius Dylan, btw. This is the kind of experience that sets Apple apart.

It's gone! No sign, nothing. Can't tell if they just moved it or shut it down to match the state of…read moreall the businesses at this mall.

Thank you Oktay! Always giving the best experience, quality and customer service. Can't ask for…read moremore! The best!!!

Oktay is the absolute best. Microsoldering / board level repair work is getting harder to find…read morethese days, but from the first few messages we exchanged I could tell Oktay was the right person for the job. He helped with a logic board repair on an M2 MacBook air, and the laptop is working great. He was also able and willing to try a completely different board repair project I had available that most shops wouldn't even be willing to look at. It's truly a breath of fresh air to work with someone who appreciates electronics and is able to save parts that otherwise tend to end up as e-waste. Considering Apple and other big tech companies only seem to push people to spend as much money as possible replacing full assemblies + endless parts etc (that are all glued together) this is why the right to repair is so important and we 100% need shops like this to exist. Will be bringing as much business as possible here moving forward, thank you!

Customer Service is always OUTSTANDING!!!! I had a issue with my text messages this morning after…read morereceiving one from my daughter. Instead of getting a headache with ATT or Apple. I said to myself go to the Escondido phone store, have them check it out. Of course, with the quickness, the service rep, identified the issue turned out somehow I had set my daughter up as a favorite, LOL

This place has fixed my phone so many times, they have good prices & always take care of my problem…read morequickly. They are nice & easy to work with. Frankie is upfront about everything before doing the work so you can decide before getting it done. I recommend this place for quick same day service! Customer service is perfectly kind every-time I have come here!