Horrible customer service. Made an appointment and one of the staff members left to take his break then come help us. Waited 40 minutes past our time. Never again. Go somewhere else where the employees show up to actually work read more

they had 2 employees working. when one guy finished with his customer. he decided to take an hour break, no work ethic and of course no one, including the employees want to be in there. they also don't know how to interact or greet customers who come in the door . very very difficult store to visit and unfortunately i can't stand verizon because of the lack of energy amongst every person in that place. read more

One week issue is not good news! Don't bother with T-MOBILE and VERIZON! They refused to help me with the transition pin! Lousy service - it's not universal design because I'm using the video relay service! How in the heck are you behind with how to serve Deaf people? Very disappointed read more

Had my 5G Home Internet for 2+ years and it used to work fine until one day my connection speed dramatically slowed down. Spoke an hour with tier 2 technical support and after exhausting other options, they decided to send me a new modem. New modem shows up, I spend 45 minutes on the phone trying to get it activated, and Verizon can't get it done. Person on the phone put me on the hold for 30+ minutes and then pretended they couldn't hear me and hung up. Even said they didn't have a callback number for me, but I later found out they wrote in the notes that they tried to call back without an answer. In other words, they lied just to get rid of me. Spent another hour talking to customer support online, they still can't activate the new modem. At this point, ANOTHER modem shows up at my door. No one knows why, but I now have one slow modem and two that don't work. At this point I've had enough and I drive to the nearest Verizon store. They're first helpful but then say I can't return the modems at the store, I need to drive to UPS to ship them out myself. Let me repeat that - Verizon store cannot return Verizon equipment to the Verizon warehouse. And this is Verizon equipment that I never asked for, I have two useless modems that even Verizon themselves don't know how to activate, and now it's my job to go through the hassle of driving these to UPS. Oh and the original issue with connection speeds? Still remains. At this point I don't care about the connection speed, I'm baffled by their ability to waste your time without accomplishing anything. My store visit was on a Tuesday afternoon around 1pm, store was empty with five employees just standing around. What are they getting paid to do? They're not helping customers, that's for sure. I'm in the process of canceling all my Verizon services and will convince everyone I know to avoid them at all cost. read more

I'm "that guy" who only gets a new phone when he needs to, and I still feel like I'm walking onto a car lot every time I buy a new phone. But Sal at this location was great. Explained everything and all my options on a phone, plans, etc. Good dude. And better experience at a company store, not a licensed contractor. read more

So I walked into the Verizon store, expecting it might be a bit but it's been an overwhelming day. AT&t took $3,400 out of my account because I had been waiting for the rebate gift cards so that I could pay it off. I walk into the store and the guy asks my name and I tell him and tell him what I'm there for and he says it'll probably be 30 to 40 minutes. It was closer to an hour. And I said seriously? I was there for nearly 3 hours in November, can't I just handle this quickly? He said no, people were in line so I said fine, I guess I don't have anything else to do. So I go sit down, mind you, I was already overwhelmed between the $3,000 and then the ambulance having to go check on my mother. This man has no empathy. His name is eddie, by the way. So they call me up we start going through it to try to figure out what's going on, the gentleman was having a really hard time figuring it out. I then heard Eddie tell another customer that it would only be two to three weeks before he got his gift cards to pay off his phones from the previous carrier. I turned around and in my normal voice, which is, a bit loud, I said it could be closer to a month and a half to two months. I've been waiting 6 weeks and I still don't have it. Again, $3400!!!!! Eddie then came over and chastised me, told me to not yell in his store. Number one, didn't yell. I just spoke loudly. He is rude, not helpful and I will never, ever set foot in that store again so you're welcome Eddie. read more

I was there sitting for Verizon employees just decided to not help with no other costumers around poor costumer service.

They really took the time to explain everything tome so I really appreciate that make it easy to come over from another company and I'm super happy about it read more

I had the best experience at the Verizon on Mission Street. Rita helped us and she was absolutely amazing. She made everything easy, was patient, and really went above and beyond. Truly great service she deserves recognition. read more

I come to this location often and I can say that as soon as I walk in the atmosphere is friendly. If I go in with an issue the employees are informative and I always leave with my issue resolved. I will only go to this location because of the friendly service and i get accurate information rather than waiting on the phone with customer service. 10/10 recommend this location read more

Had to get a new phone while on vacation. Stopped by the Mission Ave store where Daniel waited on me. Such a nice guy. So helpful and understanding esp. dealing with an older person who doesn't always get it with the tech stuff. He found a great deal for me. I had to contact him two more times to try and figure out the phone. He was so good helping me. He showed me total respect and did not make me feel like an idiot or that I was bothering him. He really just wanted to help and make sure my needs were met and that I understood everything about the phone. Verizon, keep this young man, because there was one young man that didn't really want to help me when I came in one time and Daniel wasn't there. I just waited until I could deal with Daniel. (He also works at the Carlsbad store in the Sees Candy shopping center) Thank you Daniel for GREAT CUSTOMER SERVICE. read more

Spent over 45 minutes in this store and nothing was accomplished. I scheduled my appointment on their website for convenience. All I wanted to do was buy a brand new phone. Instead of being shown any phones and given a price I was instead presented with every package and option under the sun. 45 minutes of nothing but extra options, and negotiating packages like I'm going to finance a car. Very poor service. read more

To Whom It May Concern, I am writing to formally express my serious concerns about a recent and unacceptable experience at your Victra location involving the store manager, RJ, and one of his employees. During a store visit, my wife was pressured by an employee into purchasing items on my account--items I had not approved, authorized, or requested. These charges were made under misleading pretenses and without my direct consent. This kind of upselling -- especially to someone not listed as the primary account holder -- is deceptive and completely unacceptable. She was made account holder the day of the upsell behind my back. When I raised this issue with RJ, the store manager, he offered to apply credits to my account in exchange for me removing my negative review. He stated that if the review remained, his employee would be fired and he would no longer be the manager. This kind of offer is inappropriate and unprofessional. Rather than focusing on resolving the issue with honesty and accountability, RJ tried to negotiate silence. That is a serious red flag regarding his leadership and ethical standards. After considering the situation fully, I believe that RJ should no longer be in a management role, and that the conduct of both he and his staff warrants a full internal review. I expect the following: An investigation into this incident Reversal of all unauthorized charges Accountability for the employee's and manager's conduct Confirmation that corrective action has been taken If not resolved appropriately, I will escalate this to Verizon corporate and relevant consumer protection agencies. Sincerely, Jesus Oranuena 626.771.5348 read more

Coming to a Verizon store these days is worse than going to a used car sales lot. The relentless upselling on needless or irrelevant bullshit and services is disgusting! read more

Stopped here on a business trip due to an issue with my phone. Tim was great! He couldn't repair the issue but helped set an immediate appointment at the nearby warranty and repair store. Super helpful and a great experience. read more

The worst experience of visiting the office. I came with a problem with cellular communication. I was asked to sit down and only those who came to buy things were served. The available employees did not pay attention to me. They did not call or solve my problem. Then the employees left the room and I continued to wait. No one could answer my question when they would help me. read more

Jony and Rita were the best. Very professional and understanding. I added a line and upgraded to business account. The made the experience very pleasant read more

Verizon - Verizon store - Mobile Phones Near Me - Oceanside, California

Terrible customer service. Enter the store, no greeting, 5 minutes later the manger checks you in, get ignored for another 15 minutes. The manager walks around on his pad doing nothing else. He does work with clients but I guess at his discretion. 2 customer service reps and the manager. The reps were busy but the manager just walked around the store with tablet. read more

Thank you so much! I appreciate the customer service and support! I was in tears for a technical issue with my gizmo watch on the phone for days. Went to the Carlsbad version was treated very badly. But , the one in Oceanside they actually helped solve the issue. Thank you for taking care of the community. I called and reported to cooperate and the police! Thanks! read more

Zero star. Please take your business elsewhere. I went into this location back in March to take advantage of a promotion as well as move a family member to my line. It has been nothing but a huge headache. I have been charged for things I was not made aware of and it takes a great deal of time to "fight" with them to get any issue resolved. I regret ever walking into that store. read more

The worst customer service ever. My mom is 73 years old. Their attitude towards the elderly and helping her with her new phone was heartbreaking. The young man was lackluster and lazy. We were told to go to Best buy and get geek squad to help with pairing her phone to her car. They wouldn't even try. Shout-out to Best buy who took their time for free to come over to the car in the auto dept to help and get the phone paired with my mom's car. read more

Horrible customer service. Manager and several of the employees are rude. Do yourself a favor and go to another store.

Unhelpful same old stuff can't do anything. Use the word unfortunately way too many times all they do is make things difficult as possible for you the stores no different long wait times unhelpful unhelpful unhelpful so on. read more

Victor and Samantha was extremely helpful and patient during my visit. Thank you! I recommend coming here !

Excellent coverage, competitive rates, knowledgeable reps, user friendly app. Was with ATT, Comcast and consumer cellular before and Verizon beats them all! read more

I'd like to give a shout out for Ms. Dayana who works at Verizon store by Mission ave location ! We have moved in Oceanside for a years and half . We have a big family , we bought 5 iPhones in this year( for my mother in law , two sons and daughter and myself ) . It has been so pleasant to work with Dayana . She was so professional and so patiently answer every questions we have. She is the best . Please ask for Dayana if you need help at this location . All staff there seem to be very polite and helpful as well . read more

Five stars for Warren and Rogelio and their professional support. Couldn't be happier with the service they provided.

I am having problems with my Verizon phone. In the past I've been a very strong advocate of Verizon. Because my phone is on a multiple business account I was unable to get any assistance at all. on my second visit today I was again flatly denied any assistance at all by the same guy I talked to yesterday. Verizon should be VERY happy with this guy(forgot his name) he can quote the official Verizon policy manual almost verbatim. The only thing is he was not willing to do ANYTHING to assist me what so ever. He would not even try to assist me and go above and beyond to help a customer who has had a phone on this service for nearly 32 years. Good job hiring this guy, he'll probably be prematurely promoted to upper level management, what an A$$Clown. I will now advocate that our company take all of our business to another carrier, you may thank me for my nearly 32 years of faithful support. read more

No welcome or eye contact for the whole half hour there, not once. They ignored me even when they had to talk to me. They either looked down or at each other. They did help me a little after making the mistake that brought me there and I thanked them a few times, but each time they ignored me. The one on Jefferson street is cordial and helpful. They treat you like a human being. read more

Terrible customer service, rude, incompetent. Don't go with VERIZON or go to this store.

Terrible. I wish I could give 0 stars. I don't think I've ever, in my life, been treated so poorly in a retail establishment. Walked in - four people working, all looking at devices, no customers. No one greeted me for the first minute or two - lazy, but I overlooked it. My reason for coming there was to follow the instructions that Verizon online gave me - after upgrading my son's phone I needed to return my device in store for an $800 credit. The first girl argued with me, implying I was stupid and wrong multiple times, and the second guy (I forget his name, Boris or something, but he was from Eastern Europe and should be fired) was incredibly rude and aggressive. They refused to take my device or listen to my concerns about the approaching deadline to return the device. When I left the store after receiving no resolution, they all laughed like this was some joke. Unprofessional, uneducated, unhelpful, all around an embarrassing way to represent the Verizon Brand. read more

I have been to this location twice regarding some issues and I always feel they are able to solve it somehow. The first time I went to the Verizon store at college and got told that this store on mission is a proper Verizon store that can do more than others. Parking is right next to the bank and plenty (when you don't have trucks parked there). When entering this location it is under construction at the moment and just half of the space is used. The wait time was a bit longer than expected and in the end we ended up without a resolution. I'd just go to this location if there weren't a better one but there is. I hope it changes after construction. read more

My boyfriend and I had spent an hour on the phone with customer service [not this location] earlier that morning. She was very patient and happy to answer any/all of our questions as we were very confused on how to achieve changing to a phone plan that worked for us as well as trying different things. With it not making the most sense, we decided to make an appointment at the store itself to see if that would clear up any misunderstanding happening. We chose this location because they were able to get us in that same afternoon [yesterday 04/28]. Our appointment was at 2pm, we ran a little late because we had a hard time finding it but they still happily took us within a couple minutes. Our representative and reason for every angle of these 5 stars hands down goes to, Christopher. Where do I even start. So first, we had a lot of different dynamics to our reasons for coming in. 1. I was on the market for a new phone because my previous one was shattered. 2. We needed to transfer services from one account to another 3. We were looking to reduce our bill where we could spare features we didn't need or use. Christopher seriously aced the entire situation better than ANY cellular service rep I have ever been helped by in my life! (& I have had Cingular which then turned into AT&T, T-Mobile, & lastly Verizon) I was very unsure of the phone model I wanted to go for and found myself constantly changing my mind while asking multiple questions to ensure I was making the right choice. Christopher was BEYOND patient and happy to take the time to find the right phone for me. Second, we needed to transfer services. This would of normally taken a lot more time due to complicated circumstances between going from business to personal accounts, but he made it an absolute breeze. Last but certainly not the least, he was so knowledgeable and aware of everything we could possibly do to cut back and save on our bill. He shaved so much off that I was able to get the phone I actually wanted the most, without making the bill much higher than where it was to BEGIN with! We could not believe the awesome strategies and guidance he gave us to make sure we left with the utmost savings, resolving all our issues, and spending all the time and effort he did on our entire visit. If you want to make sure your are taken care of the best possible, I absolutely recommend Christopher for the best outcome. Thank you so much for your admirable patience and stupendous customer service Christopher! read more

Friendly service, very helpful and knowledgeable staff. Initial plan was only to get information on a tablet, but instead I walked out of the store with two. read more

Jose helped me today! There were some glitches in transferring from another carrier! He found the issue and my cell service is fully working! Patient and knowledgeable! Thank you!!! read more

If the store is advertised to close at 7 pm it should really close at 7 pm. I rushed after work and drove 30 minutes to pick up a curbside order and got there at 6:45 and the doors were already locked and they said they couldn't help me. I will have to drive an hour out of my way back and forth again tomorrow just to pick up an order that I know is ready. How frustrating! read more

Verizon Center is The Best!!! The Crew here is fully knowledgeable & capable to handle any type of concerns you may have... Mona treated me as if I were royalty.5 Stars on everything!!!! A Credit to Verizon & Their Team!!! read more

From overpriced devices to salespeople who make you sit around for unreasonable amounts of time before they "help" you (which isn't really help at all, more like a high pressure sales pitch), I've finally decided that I'm done with my local Verizon Wireless store. They've got barely any selection of anything, and use the excuse that they're "renovating" (usually, professional businesses have that on a sign they display so customers aren't completely put off by what looks like a going out of business sale). This place has always rubbed me the wrong way due to the fact that they try to sell you overpriced "bundles" that they consider a "deal," when you can use that phone in your hand to look up that they're really ripping you off. The wait times just to get some unenthusiastic salesperson to grace you with their presence are ridiculous, and they have very little seating. The store itself looks barren and not at all a place that you'd expect representing "America's #1 Carrier." They used to be able to disconnect unnecessary promo lines (remember those overpriced "bundles" I mentioned they trick you into buying?), but now it seems you have to make an ADDITIONAL call (where you get another high pressure sales rep trying to persuade you to keep your line - not cool!), just to remove the extra unnecessary line you never used for your "promo tablet." Seriously...I would rather spend my day at the DMV. At least they're not trying to milk you for every last penny they can...and there's more to look at! Yet another uneventful, dissatisfying experience at our local Verizon Wireless. And they outright lie when comparing their plans to other competitors too, so be very careful. These people are trained very well in the art of smoke and mirrors. It's kind of disgusting. Can you hear me now, Verizon? Good! read more

Verizon - Not my favorite place in the universe, but a necessary evil today! - Mobile Phones Near Me - Oceanside, California

Waited in line for the new iPhone X, they had supplies ready but the organization in getting people the phone they want was horrible. The ales person I spoke with kept talking so much and wanted me to upgrade my other lines that the phone I wanted was given to the next person in line. They had three 256gb iPhones and I was the third in line. Instead of letting people in 3 at a time they let everyone in and supposedly "numbered" the paperwork to ensure it was a first come first serve. Instead of getting the phone I wanted, the sales person kept talking about how I have 3 upgradable lines and I should upgrade all 3 to the iPhone and flip the phone through eBay and make a profit. His talking and selfish sales lead me to get "what was left". He didn't even grab the phone I wanted UNTIL I said I'd buy a case. The reviews on the sales experience from others are on point, avoid this retail store, which is an authorized retailer I believe, versus a corporate store. read more

Everyone is always very helpful and courteous. I have never had any issues with this store. The manager rocks!