Had to come exchange our cable box because it stopped working. Tried to handle it over the phone but cox instructed me to exchange it at our local cox solutions store. Over all the experience in the store was pleasant. I will say everyone looked as if they were dead inside and hated their jobs/lives. That being said, I was helped fairly quickly and was able to exchange the box with no issue. The issue I had was getting a "new" aka refurbished box that didn't even work when I got home to plug it in. We then had to schedule a technician to come and adjust the box, and possibly be CHARGED if the box wasn't the issue and more or less user error. In the end he technician had to be replace the box again. Dear cox, stop being lazy and refurbishing boxes without checking if they work or not!!!! Stop charging stupid fees to get more money. If you care about your customers you wouldn't try to scam them out of their paychecks. Dumb read more

Very short wait Employees were efficient and worked quickly I was in and out in a timely manner very little explanation was needed for my visit in order to get my tasks done. read more

Zero stars. I was a new customer and signed up for internet. I spent hours on the phone being bumped from department to department. I was hung up on. I went to the store and spoke with the manager to get help. 1. Store manager couldn't care less about the customer. 2. I was told that the previous home owner had ATT. If I wanted to use Cox I had to pay for PRO install. This is after the sale rep waived that fee. 3. The only thing that the store manager did promptly was to cancel my account. I told him that if this is how Cox treats their customers. I would rather not continue. Cox is not the only choice out there. Start with delivering good service. read more

I'm giving the store a 4 out of 5, but I'm giving the tech support a 5/5. I recently moved into a new apartment, so I needed to pay for a reputable, nearby location for my WiFi needs. I called The Cox store, and I had someone help me on the phone right away. I liked how diligent and responsive the customer service representative was working with me. I decided to save some money, so I tried to install the modem myself. As it turns out, I couldn't connect right away. I left a voice message on their machine (I believe it was after hours) so someone could contact me. I am not sure how soon they get back to their customers who leave messages, but I would suggest that they leave on their voice message a time frame on how long it would take for them to get back to me. This is for the minus one star. Anyways, I didn't hear back from the store, so I called them myself. A young lady answered and transferred me to tech support. I'm not sure if it was my phone but my call got dropped twice. I eventually got transferred to Cox Tech support in Kansas. I was already getting frustrated due to the fact that my internet was not working and additionally my calls were being dropped. I regained peace and eventually had working internet (as I'm writing this review) .The kind, hardworking and respectful IT professional I worked with was Robinson. He has been one of the best customer service representatives/tech support personnel I have ever encountered. It's been quite refreshing to hear someone so dedicated to their work while providing such great customer service. If management is reading this message give this man a bonus, a raise, or both. :) read more

They really don't care for their customers I have been a loyal customers for over 30 something years and different address but a total of that many years they really don't care about the customers if they did they would give you a better deal to try to keep you but they don't I've been on the phone several times this morning and even got hung up by one of them. they really don't care about their customers. I think it's time to move on to a different carrier thanks for nothing Cox Cable you really don't care about your customers who's been there and committed to you for over 30 something years. To me it's only about the money and not the customers. read more

They are the worst company ever to deal with. They put me in a two-year contract that I had to pay and never had service as well as their independent business partner who said it up and link me to Internet company to run the cameras which was not compatible so I ended up paying on two two-year contracts for no reason. I ended up having a house fire at the end of my contract as I was a month to month and they're still taking money and asking me for money when in fact I don't even have a system and have not had one since October 14, 2021 when the housefire happened as they sent out an inspector to put all the notes but obviously there's no reason no rhyme with ADT nor accountability. They are simply hands-down the worst security and camera company out there to do honest business with as well as honest billing service ECT read more

Literally the worst customer service I've ever experienced. As I was approaching the store, an employee FAST WALKED to the door and locked it practically in my face. Granted this was at 458, and they close at 5, but the way they acted was nothing short of horrendous. After locking the door they steadfastly refused to make eye contact with me. A few minutes later an employee opened the door and handed a package to a customer waiting outside. I asked him if he could accept my modem as I was instructed to drop it off. He repeated nothing but "we're closed. That's our policy. That's our policy. That's our policy." Over and over again. Place was filled with people, everyone was watching except the employees. I drove 40 min to get there and got stuck in traffic. Otherwise it would've been good timing. They could've at least been nice about it. But they chose to act terribly. I doubt anything will come from this. But I will be contacting corporate. read more

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I'm considering switching from U-verse, because of AT&Ts abysmal customer support, and the constant dropouts, pauses, and other problems we have with their digital TV service. I went in for a quote; I specifically told the salesperson I wanted a quote and a channel list. What I left with was a channel list with the channels I would (likely) be getting circled, and a price scrawled on the front. For $180-some a month, how hard is it to print me up an actual quote, with details on the type of service, whatever special bundle, etc? Two stars because the staff was friendly enough, but that's it. read more

We currently live in DeLuz South housing on Camp Pendleton. And the tragic story is that the only wi-fi service we can get right now is COX. Or else I would've never gotten it. I used to live in Virginia and had Verizon FiOS. That was awesome. Then moved into my now husband's apartment in Virginia and his area only had COX. Didn't know how good I had it until I realized first hand how spotty and unreliable COX's wi-fi is. For military members coming out to Camp Pendleton, I heard that T-Mobile might be extending their Wi-Fi services out here. Make sure to check all other services before settling for COX. Because it has NOT been fun. It sucks that if I didn't get COX, I would have no service in DeLuz area. Exploitation read more

I mean I only had to return my cable box but the customer service was amazing (thank you Matt). And on the way out he walked us to the door. Was in and out ! It was really nice !!!! read more

Do all you can not to use this service, Terrible service. I was told I would have a price lot guaranteed for a year and every month I kept creeping up and up. They said my promotion expired every month they just kept mine over and over, and I'd also like to add that Cox tried to overcharge me on my final bill. It did not get resolved after several attempts...and lack of return calls....and automated phone obstacles. What a headache! I even canceled It ahead of time before heading on deployment just to come back the the States later with a hefty sum... The sad part is there's nothing they can do to help you. They don't give a dam. Thanks for giving a warm welcome back home Cox! Serving this country has never been better smh. read more

Unfortunately I gave them a try. Only to find out the Service is terrible. More outages then I have ever had with the insulting $3 credit when it happens. By the way it not even unlimited internet. What is this ? 1997? This company is a joke and I will never use any of their services. By the way...."Panoramic" great marketing full of poop. read more

This review is about the internet service not the store itself. Living on base you are forced to get cox which means every house in the area has it. Even with all these customers they refuse to update the node making the internet almost useless during peak hours. Gaming ping spikes from 30 to over 150, streaming TV shows get paused or drop in quality. I have complained repeatedly but it doesn't make a difference. If you can avoid this service please do so, they are over priced for low quality service. I am getting a much butter price from spectrum as I move off base read more

Horrible customer service. You get ten different answers to the same question from helpdesk agents. You can be on the phone for more than an hour to get help and then there is no follow through. They also keep pawning you off to different departments to no avail. Just a way to get rid of you. You are told your matter has been resolved and then the next month the problem is still there and even worst. There are additional charges for services not rendered and to get a credit you would have an easier time flying to the moon. This is the worst company, predatory and greedy. They have you locked into their service area, just a monopoly and they know they do not have to be good, you are stuck. They are so terrible, I will be sure to check who provides service to an area before I would ever move there. if you can avoid Cox, you are lucky. read more

Customer service is okay, price wise not so great and also didn't give me any good deals as my contract was up

I went into this location during the pandemic to change out my modem and to ask about a pricing discrepancy. Jamal explained to me the cost breakdown and ways I could look to save longer term (not in a pushy sales pitch way at all) and got me in and out in five minutes. I wish more customer-facing employees of large service providers were this good. read more

My phone had an outside line problem Wednesday. It was down all night. We called when it still didn't work Thursday. They set up an appointment from 1 to 3 P.M Friday. They didn't make it and extended it to 6PM. I waited until after 7PM. They then extended the Time to Saturday 1 to 3 P.M. I came out for the paper Friday and there was a "Sorry we missed you tag on my door knob." I was 15 ft from the door from 1 to after 7PM. This tag was hug at 6:30. If you knock on our door, our dogs let us know about it! Obviously, Cox doesn't give much importance to their phone service. And they want me to trust them with my home security, No way!!! read more

great experience dropping off equipment today and getting some questions answered - the gentlemen's name (ID?) on my receipt says QPADEV and he was very helpful. Walked in with a couple of boxes in hand which were hard to juggle and he grabbed them instantly & after a few people ran ahead of me to sign in he noticed I was there first and quickly took me to the counter to assist me instead of them. Super Easy return and delightful service. Really appreciated the help. Thank you! read more

On Wednesday I called cox to add new services to my new place. I was on hold for 2 1/2 hours. To get some on the phone and say "we are short staff and we are behind 3 months" with an attitude indicating get in line lady and deal with. She went on say someone would call me in 3 days. So today I walk into a store pick up my supplies went home to set up my service and it doesn't work. So I call their customer service and surprise I'm on hold once agin different people transferring 5 different time. I can recite theirs since I've probably have been on hold for a told of 6 plus hours. Your probably thinking who would hold that long? Me because my kids and I need the internet for school and work. Worse customer service ever. You bet COX CEO will be getting copied on this email. Kayla V read more

Cox cable has the worst customer service I have ever had to deal with. The tech support, sales and the stores will each tell you a different story. The final results are never in the customers best interests. I got married last year and when we combined households one of use has to loose our email address. At least they gave me six months to find most of my contacts from the last 20 years. read more

Do all you can to utilize a different internet and/or TV cable supplier. We were paying $225/mo and had frequent loss of cable. It is a real big hassle to call every time the system goes down and have to wait for them to reboot your box. They should give you the month free for the inconvenience, but at most they will give you one day credit. We just switched to Dish Network and locked in $110/mo for 24 months. The remote is so much easier to work and they gave us a bunch of channels we did not have with Cox. The topper is the nightmare it is to get Cox stopped. They force you to drive all the way to north-east Oceanside to return the box and cut the service off. Cox has not realized that UPS can actually ship the box back. If you live in Encinitas or south just know it will take you about 75-90 minutes to return the equipment. read more

If you can use any other provider I highly suggest it, I was with cox for four years and always had some type of issue with their service or just lack of customer service, never again. They will raise the prices on you guaranteed, it may seem good for a couple months but keep a close eye on your bill because it's bound to jump up randomly. read more

Service? What service...call the store, phone rings and rings, finally get voicemail that says someone will call you back, then "I'm sorry, that mailbox is full". Date Tuesday March 24, 2020 2pm. Lame... read more

Cox is the worst and overpriced. They had me come in and get a new modem, and my internet is still constantly crashing. The only time it's working is when I'm on the phone with customer service. read more

Cox is the worst company to deal with in general, but the employees at their stores are extremely rude and unprofessional.

How do you rate a cable company? Thanks to the infrastructure that makes whoever installs it the de facto source of service in town, not to mention the franchise that is award that makes it the only one, how are you supposed to rate one when it's the only choice in town? What I can say is that Cox Cable TV is the only one I know who shows Padres baseball on TV, so that's a must. But they seem to up their rates every year, and still don't give a la carte choice in programming, which is something I strongly believe in. I don't want any of the Spanish channels and yet I still have to pay for it? Internet service is pretty good and supposedly increasing in delivery speeds all the time. But like the cable, it's increasing in price each year which is starting to make DSL look a bit favorable from a price standpoint. read more

This has been the worst experience ever for the sixty years I have lived in California! This company has hired a bunch of weirdoes and jerks who can be extremely mean and offensive. They tell you lies to entice you to subscribe to the service. And things fall through the cracks at every step of the way. And worst, when the technician comes to install the service you find yourself with a new rates, wanting to charge you more for what you have agreed to pay, such as $75 installation fee or another $10 for the modem. I had so many fiascos and disappointment that I finally gave up and kept my existing AT&T service. Saves yourselves a great deal of aggravation and don't even think of wasting your time calling these people for internet, phone or TV service.. read more

I dont even know where to begin.... Well first thing they have on there phone is Spanish. Are we not in America? I am registered Hispanic, but it still bugs me. Service policy's Suck. I would change service if I could. Also if you owe them .25 cents they start calling you with Helpful Reminders to pay. Really! Load of garbage always with them. There employees never Listen to what you are asking them for as your service provider. Then when the screw up (and they are good at that) they then charge you and Magically say they dont see it in there records. Really?? They Suck, Suck, Suck read more

They are lying crooks. They told my Mom in her contract by word that the rate will not change. They then claim they put something in writing on a piece of scratch paper and not put it on their contract so beware of that too. The manager has no intestinal fortitude to reply when you email and inquire. A prime example of monopolized business. read more

Where do I begin? Walk into the store to return some equipment, the person helping me cannot understand basic English. I want to turn in several boxes that do not work. I want to make sure my boxes that do work do not get turned off. Now I am on hold with tech support for 30 minutes because guess what? Right! My boxes don't work! Incompetence to the Nth degree! Now, while I am on hold, I get an email saying I cancelled my service!!!! Unbelievable!!!! If you are considering Cox, I say run as fast as you can to ATT, Dish, even Direct TV is better (and they really suck!). read more

I have never had a problem with cox, but after a technician came out to help me re arrange my living room, I was having trouble with my cable. I'm only giving 5 stars because Aisha ( I hope I spelled this right) was VERY pleasant and helpful and got everything up and running, quickly and was very professional and pleasant to talk to. I can only hope she answers if and when I need help again. read more

Total ripoff!! We moved out of state and cancelled all was well. Then we get a bill for $81 stating that we owed it because we didn't return the box...We payed for it early on for it but didn't keep the paperwork we couldn't find any proof... Whatever you do watch your bill carefully and track everything or they'll try to get you!! NEVER EVER GETTING COX AGAIN!!! read more

Very quick! I dropped off my equipment. Jamal was very helpful & friendly. He even opened the door for me as I was leaving. read more

Cox Store - Internet Service Providers Near Me - Oceanside, California

I've been using Cox for the past year. I will start by saying that my netflix would pause to buffer, I had to use my cellphone for internet many times (because my wifi wasn't working), and they tried to slip a random charge in last fall (I can't remember exactly what it was). Despite this, my overall experience was fine until yesterday. Apparently the first year is a "promotion period" and then after 12 months they raise the price of your services. I was told my rate would be $49.99, and that there were some one-time start up fees, that's it. I had auto-payments set up. Yesterday, I looked in my account and saw I was charged $79.99. It was still processing, but I figured it would be adjusted on their end before it fully went through. I called today to make sure this was the case. It took me a half hour before they finally got me in contact with the "loyalty department". I kindly explained that I was overcharged to the first lady. We even joked about how scummy it is that they raise their prices without notification, and she was exclaiming that "so many people" were calling in. Besides that being really unproffesional, I could tell she was looking at some else's account by her responses. For example, she brought up my old rate of $19.99 but that has never been my rate. She then told me she was going to look further into my account. There was a long silence, and a few times I asked if she was still there. She kept assuring me she was and that she was going to get me my proper price. I then got put on hold and another lady picked up. I then re explained to her the situation and she proceeded to try to sell me larger bundles, explaining that they are a great value for the price. I don't need all that crap, I just want basic internet, and for the quality and price to stay the same. I explained this to her and she told me there's nothing she can do. I then told her to cancel the account and she obliged. Looks like I will be looking elsewhere for internet services. After a year of being a loyal customer, its very disappointing to be taken advantage of this way. I fell for it like everyone else. You should learn to be more straightforward and respectable, as a growing company. If your service and integrity is there, the customers will come ready to pay. read more

Cox Store - A $30 monthly rate increase without notification - Internet Service Providers Near Me - Oceanside, California

Cox Communications is terrible! We have been customers for 35 years. I always recommended them and gave them high ratings. We utilize almost every service that they offer. Our bill was well over $300 a month. They were always overpriced, but we had great experiences with them.....until about 6 or 7 years ago. The phone tree became useless and would just hang up on you about 75% of the time. When you did talk to someone they were usually unable to answer any question. Most of the time I ended up educating them on their own product. And the worst is we would catch them flat out lying about things. I have been told by some employees that the lies are dictated from management. The lies cost us time, money, and even the loss of some family memories stored on their devices. So I have had my primary email address with them for approximately 25 years. We recently moved, and because we were still in the cox service boundaries, we followed their instructions exactly on how to maintain services, etc. Most of what they advised us on didn't work , and we were advised were known lies that the company told customers. So today my email quit working. After being hung up on by customer service, and lied to by representatives, we were eventually told that our email service was being discontinued because we moved.....even though I still use Cox for everything and followed their "continuity of service" instructions to the letter. And to add insult to injury, they told us that they would not be issuing us any new email addresses. No warnings, or anything! I guess when streaming started to kick their backsides they decided to squeeze every last penny out of their customers while providing the worst customer service possible. They are a sad excuse for a public utility and local governments should consider ending their negotiated monopolies! read more

Today's visit rocked, in and out in less than 10 min to upgrade to DVR. Ryan rocked with great customer service as well as the team member that directed me to Ryan as soon as I walked in! Keep up the great service and flow! read more

Sylvia is on the phone with me now and has shared some great promotions with me. I currently have U-Verse for $35 a month before modem at set up fees... And for that i get the speeds of 6 down and 0.7 up. Also i will add that that's for internet only. With COX i will get up in the high 20's for speed which is almost 5 times the speed for $30 more. I Also get Tv with that promotion which gives HBO and Starz with it. The last thing is that this has no contract and I can cancel whenever I want, so it's month to month. I have never had COX internet before so i'm unsure on how good it's going to be, but U-Verse is completely bad in my area. Im basing my rating on customer service and the deals given to me. read more

The customer service here is horrendus the place feels like a used car dealership and it's more than obvious that the employees are receiving commision everytime a customer upgrades or gets internet service. Just yesterday I walked in here asking about the 19.99 internet promotion and i was told by the Cox used car salesman that most customers arent elgible for that so I told him to check and it turned out i was but he insisted i go with a higherspeed so I asked him about the 25.00 internet for 12 months and again he told me not to get that instead he recommended I get the $85 a month internet and he gave me B.S. on how I wouldn't be able to stream any videos online and that i would only be able to check my emails and that's it if I did not go with the $85 internet. What does he think that I was born yesterday? He used crummy used car dealership sell tactics. No way will I pay $85 a month for internet he's crazy I'm not a sucker. Also in the past when I've come in to pay a bill I've gotten attitude from some of the employees but I can still let that slide what I cannot let slide is when they lie to you to get you to get a more expensive service. So a 1 star review is what they get from me. read more

Cox as a company has been pretty bad. Our internet and cable were constantly unreliable over the last two years even after multiple visits from their specialists. However, this review is for the customer service store. It can get crowded on Saturday, but they handle it well and keep things orderly. The employees are as helpful as they can be and help clients thoroughly and quickly. It's difficult having a customer service job for a company that has issues delivering, so props to the employees! read more

To say I am dissatisfied with the quality of service provided would be an understatement. We were Cox customers for one year and certainly will not be recommending this service provider to anyone. When we moved out of our apartment in Vista we were moving to an area that was not covered by Cox. Like most, our cable and internet services weren't installed the exact day that our lease ended, and therefore we had to turn our boxes and home life security system in about a week prior to our termination date for our contract. We informed the cox employee of the circumstances, and he reassured us that we would not be fined because they would not shut our services off officially until we directly contacted cox. This individual provided us with a phone number to call on the date that services should be officially terminated. So, it gets to be that period of time and we contact cox customer service, who informs us that we have early termination fees for shutting off our service. I cannot remember the exact amount for cable, but for home life we were being charged over $300. I expressed frustration to the cox customer support representative, who told me he could wave the cable and internet fees but "home life will need to be contacted separately". So, I contact Homelife, giving them the same explanation provided to cox. I was informed that they would not remove the fees on our account without proof of address relocation. I expressed that this was extremely frustrating to me given that this situation wouldn't have occurred had we not been provided with faulty information by a cox employee. I was greeted with "well when you initiated services with us, you signed agreeing to termination fees". This is INSANE. And awful customer service. Please explain to me how cox cable and internet can void my fees, by cox Homelife will not void my fees with the same explanation. This is not a good indication of customer service. So we call Cox again, after receiving verification of our new address, and the individual who helps me on the phone was unable to answer several of my questions pertaining to what forms of documentation would be acceptable to them for address verification, acknowledged her lack of knowledge in this area, and did not even attempt to place me on hold to find the answer to my questions, or connect me with someone who has the answers. Fast forward a few days later, when we have to call cox (5th time at this point) because the email address that was provided by the individual who didn't know what she was doing, was incorrect, so we couldn't send our much needed proof of address. My boyfriend speaks directly with a cox representative who upon hearing these circumstances stated that it was ridiculous that we were provided with poor service and that Homelife shouldn't be requesting proof of address to wave our fees. He also informed us that there were no Homelife representatives in the office and they would have to return our call. By the end of the day, we hadn't had our call return. But we had received an automated call about the bill we owe to you. So we contacted cox for at least the 6th time, where despite this entire situation, still would not wave our fees. So here we are again, sending cox our proof of address. read more