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Dusty equipment
Ryan L.

All I needed was some equipment for my recent move. The representative who assisted me was Justin and at first everything seemed to be going fine. However, after declining Justin's sales pitch to combine internet and mobile services, Justin became clearly irritated and disrespectful. I kept insisting I only wanted the equipment I came in for but he kept asking questions about my current provider. He wouldn't move forward with getting the equipment until I answered his questions. Talk about an uncomfortable experience. It was like he was trying to bully information out of me. It was difficult working with him and after he finally gave me my equipment he continued to ask about my current provider! When I asked to work with someone else he said, "You're all done here, you can leave!" What a completely horrible first impression working with this Cox store. Store was clean but the equipment I received wasn't.

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7 years ago

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4 years ago

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5 years ago

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7 years ago

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8 years ago

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4 years ago

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8 years ago

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12 years ago

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4 years ago

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7 years ago

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8 years ago

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4 years ago

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4 years ago

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4 years ago

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4 years ago

Customer service is okay, price wise not so great and also didn't give me any good deals as my contract was up

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6 years ago

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8 years ago

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4 years ago

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7 years ago

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9 years ago

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7 years ago

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6 years ago

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7 years ago

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7 years ago

Cox is the worst company to deal with in general, but the employees at their stores are extremely rude and unprofessional.

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16 years ago

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7 years ago

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12 years ago

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8 years ago

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12 years ago

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6 years ago

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13 years ago

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Review Highlights - Cox Store

Jamal explained to me the cost breakdown and ways I could look to save longer term (not in a pushy sales pitch way at all) and got me in and out in five minutes.

Mentioned in 2 reviews

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CPR Cell Phone Repair Vista

CPR Cell Phone Repair Vista

4.6
(260 reviews)

I have a friend who is very bad with phones. Throws his smart phones around like they were the old…read morebrick phones (he's too young to remember those too). On multiple occasions he's called me from random #'s asking me to Zelle him some cash because he can't afford to get his phone fixed, so that's why when my phone charging port failed I knew exactly where to go. I've been on Android & Samsung for 13 years never having had an issue other than loss. So when my S24 Ultra USB-C Port got loose I was thinking of just upgrading, but having lost some key features when they released the S25 Ultra I decided to repair. Phone was at 15% and was taking 3 hrs to charge via wireless and I needed my phone for work the next day (4PM thursday). I called ahead and they said $125 without knowing what model/brand. Showed up and James quoted hour and a half which was perfect as they closed at 7 and had the port in stock. They can sure fix the easy stuff, but when I asked about cases and accessories they pretty much only carry Iphone and the latest models from other brands S24 Ultra is a flagship phone. Service was great, but my screen protector was bubbled from when they removed the glass. Not a big deal, but I wish they had my brand/model for a replacement. While i was browsing I heard James interacting with another customer which gave me pause as he didn't seem to have any sympathy for them wanting to save an old phone which had pictures that were priceless to them. Loss of a star for that. Haven't had any issues since and I'll likely return if I ever have need for repair not through my insurance.

Very bad experience! Took my phone to them three times for the same problem…read more They lied over and over trying to make more money They got paid to replace my speakers ! They decided no only clean them because they were dirty I said fine no worries u can have that Then They replaced my camera it wasn't good when I asked them why is it still that way they said we don't have a brand new one so we just cleaned it (trying to save on every part they got paid to REPLACE WITH A BRAND NEW ONE ) Went back then next day they said ok one hour I waited when they gave me the phone it still had the same problem and they told me this time they replaced it with one that's not brand new because they still waiting... James told sorry and to please come back Saturday for a brand new one Today I came back for a new one and waited another hour come to find out it has the same problem I took time off work three different times The bigger guy working there has a very bad attitude and I seen him refuse to help people and they walked out of the store James same bad attitude I wouldn't hire you as a bagger in Vons bro lose ur female attitude. The owner is a very nice person but as soon as he leaves those guys act like they don't want to be there. And how can you hire a tech that can't fix a camera ? What is he there for exactly ?

Verizon

Verizon

2.4
(14 reviews)

I live close by and have been to this store a few times over the years. Usually just to do a simple…read moreupgrade on a phone or drop off an old phone. On each occasion over the years I have always been helped by a brand new employee. It's very frustrating as I simply want to get my new phone and get out of there. Instead I have to sit and wait while the employee asks the manager questions every step of the way. What should take a few minutes takes much longer as the employee is being coached through the process. Two employees helping one customer EVERY time I come in. I think the employees should 100% know how to do a phone upgrade or exchange. I don't appreciate my time being used for training purposes. I probably will avoid this store from now on. This store needs to become a corporate location. The franchised standards at this location are horrible.

WOMEN, AVOID AT ALL COSTS FOR YOUR SAFETY! My sister went to this store last Sun the 16th and was…read more"helped" by an associate named Angel. He became increasingly creepy as their interaction progressed. He locked the front door, and had my sister go sit in a back room. He had both of her phones (old and new). He became more and more sexual, asking her out and trapping her in an employees only room in the back. She had to fake laugh and fawn her way out of there. It was absolutely traumatizing! She had to return this Sunday to turn over her old phone and was afraid to go alone. Corporate and the police have been notified, and after all this the store manager will not call her back after multiple attempts to contact. The employees refuse to call their manager or give out her (Megan apparently) phone number. The creep IS STILL WORKING THERE! Verizon seems to be completely unconcerned for the safety of their customers. We're definitely switching carriers.

Cox Store - isps - Updated June 2026

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