The Cox store at 545 Marks St only gets one star because zero stars is not an option. Long wait, over an hour. Front door wide open letting all the AC out in 100 degree weather. Stepped outside to take a phone call and they bumped me and made me start at the bottom of the list again. I was only here because they messed up the delivery of my self install kit. Worst customer service. Don't waste your entire day here. read more

Not a good experience trying to get cable. First time got the equipment and installed myself but no signal, when I called was told that they needed to Send a technician with a $55 charge, so I cancelled the service and went back to the store to return the equipment and was told that they could waived the fee an scheduled an appointment for the following Saturday. I was told that the technician will take the DVR so I left it there, trusting that this time was going to be done right. The technician show up asking where was the equipment and told him what I was told at the store. He didn't know why it wasn't giving to me. Miscommunication between the store with the technicians so I just wasted my time and now I have to go back and returned one of the boxes that was giving to me for nothing. I really hate wasting my time on my days off, thanks to people that don't care. I see that this place has so many negative reviews and for a reason. The only start that I have to give is probably for the technician that came to my home. read more

Waiting over 45 minutes just to pick up equipment that is NO CHARGE. Dudes working here rambling on and on trying to sell their products taking forever. These people need to learn to triage their customers. Another man here dropping off equipment has been waiting almost 40 minutes. 2 people working the check-in in front of the door but can't help the customers? Get your shit together Cox. read more

Cox communication lied to me about my contract and my pricing. After a year my contract went up $40. I was told my contract pricing was good for 2 years. after a year I turned in my equipment because I so disappointed with them and the price increase. I went into the store turned in my equipment and told I owe $2.50 and we were even. Started getting text I owed $170. Checking online I owe $25. I called Cox after 4 attempts. Kept getting disconnected they never called me back. finally contacted a supervisor she gave me the runaround said I owed $120. I didn't argue I didn't want my credit to get ruined by not paying this bill so I paid it. Do not use Cox Cable Cox communications at all for anything. They will get you in the end they will overcharge you lie about their pricing and lie about what you owe in the end after you get out of their contract. This company Is stealing from people. Most people do not have time to get on the phone and argue for hours and hours and they know this. Please do not use this company. Cox communication is terrible they lie and they steal. Do not use Cox read more

our neighborhood was informed of a scheduled outage 2weeks ago. again 5 days ago. cox turned off the internet yesterday 3-17-2021. no internet service for 24 hours now. i've 'chatted with angie' last night. i've talked with jonas today. still no service. they say it's on my end. and my next door neighbor has no internet as well. both gone since the scheduled outage. cox says my modem is off. no. its. not. cox says my neighbors modem is of. no. its. not. what does a person have to do to get someone to come and fix the problem that they created? instantly, for two households with their scheduled outage??? it's dang sure an outage. that cox communications caused. i need to know a good internet server who doesn't blame the consumer who is paying them when that service provider causes an extended disruption in said consumers internet service. jobs rely on good internet service. it's impossible to do a job that requires internet when cox shuts it off with their scheduled outage. my job requires internet. that i do not have because of cox. an. internet. provider???????????????????? i don't think so. read more

Alex with prince Telecomm really knows his stuff he changed out our new box with a different model he says works better and he was right. He also us having a maintenance tech come check the wiring under the driveway for defects. He used to be a supervisor and was replaced by a tech that stood us up two days in a row saying we weren't home. His father must own the sub-contracting company. He wasted three days of our time and 15-20 phone calls to Cox. His name is Luis Munoz. We were going to switch back to Century Link but because of Alex are staying with Cox. read more

PAY MORE SOMEWHERE ELSE, DON'T BEND OVER AGAIN AND AGAIN I have been with COX for almost 10 years......and the last few years have gotten worse 1: they insult you 2: they have NO problem hanging up on you 3: they LIE about promotions 4: they raise your bill All the time 5. geeeeez I can keep going, its SOOO bad I would rather stare at a cereal BOX Done with them.......good riddance!!!!!!!!!!!!!!!!! read more

As usual Cox never fails to disappoint, have to wait to return equipment because tech who brought new equipment to my house couldn't take old stuff, evidently he couldn't hook it up either because it doesn't work. read more

This company does not care about loyal customers!!! Modem hasn't worked in weeks and now I go into the store wait too long and still.. They mess up! How are you going to send someone home with a modem that's connected to another account. Now I have no service for the next 24 hours and have to drive to to a library to use internet service I'm paying for. No problem taking money but when it comes to taking care of customers , not important. (College students do not use cox!! ) not reliable at all!! read more

This place is miserable. If I had known the wait would be this long I would have driven to a further location to avoid this one. Over an hour wait to exchange a box that isn't working is ridiculous. They should have a separate line for people with simple exchanges who don't need to set up and negotiate contracts. read more

When my fiancé and I got there we were told it was gonna be 20-30 minute wait, which sucked because there was no seating anywhere. We decided to wait because they're closed on Sundays and we had moved to town that Saturday and didn't want to have to wait till Monday for internet. People waiting were kind of rude, I understand the annoyance but treating the employees like crap won't make your experience better. Anyways, we found a place to sit and it was right next to a counter where I believe Shannon who I'm sure was the manger was busy doing some stuff. She's helping out employees and customers with all their questions. So I lean over and tell my fiancé that she's a bad a** b*tch for handling everything so well. I call my grandmother and tell her that unfortunately the apartment we were supposed to move into wouldn't be ready till tomorrow, I'm sure Shannon heard everything I was saying and upon asking what we needed, decided to help us out really quick. It took her no more then 1 minute, and I believe she did it because we were already having a horrible day and wanted to make it a little better. Well it made mine and my fiancé's day 100 times better as we walked out all smug, because the way to better customer service is by treating the people around who work in customer service is with respect. Thank you Shannon for being amazing! read more

Not a happy customer. Find another alternative. Price increase after price increase. Shady practice after shady practice. Buyer beware you are in for a rip off. Basic run down started at 56 per mo on my internet and now I am up to 75. Boo on you read more

My daughter is moving to Vegas and we stopped in to set up cable service. They assisted us as soon as we entered and Hugh was very pleasant and helpful through the whole process. I am tremendously impressed with their service. Kudos to Hugh for some great advice on picking up a modem and router. He saved us a lot of money. I can't say enough great things about my whole experience. Highly recommended read more

This store is great considering the fact their are not many actual Cox stores they are busy but knowledgeable and try to keep up with the amount of traffic coming in and out of there! Marcus is the bomb he hooks it up and explains everything! I never do reviews but they deserve one! read more

Promises given from a company that can't be kept is a company not worthy of business. Cox over promised and when it came to contract signing time, installs that were waved and 'new customer incentives' that were given were all changed. NEVER GO WITH THIS COMPANY... Not to mention their customer service does not put the customer first read more

I went to go return my Cox Service Box that was given to me by my apartment complex as we had a bulk account. While initially friendly, I told the greeter I would like to return the service box. As I told him this, he interrupted me to ask if I had cancelled the account, in which, I told him, "no" because it was given to me by my apartment complex to have cable and internet. Apparently, he didn't understand as he gave me two options: 1) call customer service cancel the prescription or 2) wait "15 minutes" to be seen by an associate. I chose to wait to terminate the account because it's only 15 minutes. However, that wait turned into ~45 min of wasted time in which I was still yet to be taken care of. I left and called Customer Service where I waited another 20 minutes only to be told to "return it to the store" because it's a "bulk account" (which is what I explained to the store associate). Unfortunately, in my opinion, Cox is not worth the hassle. My experience with their internet and TV was mediocre and intermittent. Maybe because it was a bulk account and everyone in my apartment complex uses the internet was the reason as to why it was slow? I'm not sure but these two experiences are a little excessive. Employees need to understand what's going on and they need to figure out a way to be more efficient. Hopefully when I do return the box, they don't give me the run around. For this, they receive 1 star. read more

Cox is absolutely the worst company ever! The service isn't that great! They charge ridiculous fees because of the lack of competition just to watch an insane amount of commercials that pay them even more money and they could care less about their customers!!! read more

Cox never fails to overcharge and under deliver. Beware of a $50 charge per service when you move. This company doesn't care about their costumers at all and if century link had better Internet service I would change read more

I have to reset my internet 3 times a day and my cable box twice per day. 1 star is way too high for this company. The problem is Las Vegas and Henderson are limited as far as providers go. read more

The 1TB cap on data usage is a sad attempt to deter cord cutters and its pathetic. I just moved to the area and can't believe Henderson customers allow this. Just biding my time til Centurylink is available at my house. read more

Cox Store on Marks Street: Arrived at 4pm on a holiday weekend to pick up the modem-router I had ordered by phone. Brought a book to read but wait time was way under 10 minutes. Learned quite a bit as Rudy opened my new router box to point out & name different items of equipment related for a successful home setup - all the while he was patiently explaining the difference between wi-fi & ethernet set-up until he was sure that I fairly understood. Rudy was super profesh & didn't react as if any of my account-related questions were unnecessary, silly or boring. After learning I was leaving town in a few days, he swiftly scheduled me for a 3-month Seasonal Program ($9.99/mo while I'm away & recorded DVR programs are not deleted) & informed me to call anytime within that time-frame to restart my service plan. As I thanked him ready to leave, Rudy reminded me that I'd mentioned I wanted to pay my current bill - thank you, yes! After the transaction Rudy provided me with a cable channel schedule with all my subscribed channels circled. Kudos to the supervising store manager for hiring the right assistant managers that've perfectly trained Rudy to provide excellent and, most importantly, kind customer service to this techie neophyte in under 30 minutes - very pleased! read more

I guess I can't do 0! The modem they installed doesn't work for a full day. The tech was supposed to come back out yesterday. No show. Called and after the 3rd person came on, he said the tech said my address wasn't in google maps. they tried to keep blaming it on this. I stated that they were here to install the modem just a few days ago. How come they can't find it today. I call BS. Because they also didn't bother to arrive, it will now be another 5 days after they do come back to import my number. Again BS. I will now give them 1 star as they have just refunded a little money for this fiasco. read more

Highly recommend branden, after being left two days earlier after an 8 hour visit with tec and supervisor with no phone and internet, that worked when they arrived, said they had to run new line from the street. Branden arrived bright and early and within a half an hour had my bundle working perfectly. No new line from the street needed, that's what they say when they can't figure out the problem after 8 hours, and neither can the supervisor, its code for run lol.If cox corporate had any brains, they would promote this kid to supervisor, met a lot of them in forty years here, an he ran circles around all of them. Thank you branden, you were amazing. read more

After 25 years with Cox i am seriously thinking about going to Dish or direct. What am i gonna say that everyone else on here hasnt already said? First...the parking...with the 3 other businesses there i think the parking lot must be for employees only because i have had to park in sunset station parking lot EVERY time i went here. 2nd...why dont you save money and fire half the employees there...35 minute wait...every chair filled and i see at least 3 employees standing around with tgeir hands in their pockets looking at the ceiling ..oh and lets not forget it takes 2 people to check you in 1 to type your name and the other to look over his/her shoulder and serve absolutely ZERO purpose...the place on stephanie before tgey relocated was SOOOO much better.in an age where cable television is going bye bye you would think they would be trying harder to keep customers happy. I mean seriously...have a line JUST FOR THIS STUPID NEW CABLE BOX WE NEED. 1 star is to good of a rating for this company and for this location....cant wait to be split from them read more

I've had Cox for a year, we had it installed when we moved to LV. So we just moved again, within the city, and needed to relocate service. Went to the store at opening (1000)and surprisingly still had a 5-10min wait. The guy that helped me was nice, and fairly helpful I guess as to be expected and nothing special. So he said a rep would be out to turn on our service the day of and before 1900 He also let me know that the rep would most likely be there much earlier do to coming in at 1000.They told us they would leave a flyer on the door to let us k ow they came. We never saw or heard from anyone! So the following day at 1300 I called and they said due to a satellite connection they couldn't turn it on without entering the home. The thing is, they never knocked (we were here all day), called, left a flyer, and even mentioned they had no intention of calling. Pretty shitty service if you ask me. Cox is a company that will only give energy (not to be confused with help) to the loudest problem. If you don't make a ton of noise about your problem, be it big or small, you will forever go unnoticed. read more

Absolutely the worst! There is always a wait. Just had to make a simple return of phone equipment I forgot to return when I cancelled my service. They have barcodes on their cable boxes, and other equipment you RENT with their service. They used to just take your equipment and say have a nice day. Now you have to wait for a receipt. Cox should have a separate section for equipment return. I think it would make everything flow better. Had no choice when I moved here to get cox, since my complex wouldn't allow a dish. Now that I moved, I don't need them anymore. When I lived in Santa Barbara cox was the only cable company in the city. They could price their services however they wanted. No competition. Made the move to direct tv. So far so good. Fingers crossed. read more

These fools sent me to collections when I don't even have an account with them personally. I tried going in to clear this up, and after waiting 35 minutes, found they didn't have a SSN or birthdate on file. I don't even live in the unit they had listed. How the heck are you going to send someone to collections without proof that you are going after the right person?! They told me that they couldn't do anything until I file a police report. Why would I do that if this person doesn't have my SSN?! And the guy "helping" me at the Cox store straight up said "we can forgive the equipment and set up fee as a courtesy, but you'd still have to pay the service fee." How is that a courtesy if I am saying this isn't my bill. Why the hell would I pay that if I am saying it's not my bill?! They are even believing that this may be an identity theft situation but still asking me to pay? Like what the heck! These people aren't so bright. In the end, it was the people in the leasing office at my apartment that helped me sort it out. There was someone with my same first and last name in the unit Cox had listed for the service but different everything else. That's not identity theft dum dums. Y'all are just incompetent and going after the wrong person. Wish I could give .01% of a star. This company sucks. read more

the store gives all the information they think you'll need on the recording , but when the recording says to press the * button for store directory it asks for the "extension of the party you need to reach"??!!!. Poor customer service in that regard. read more

Awful service. Get a different one. Internet is sporadic and is inconsistent. Overpriced and customer service representatives act as if it is a monopoly. There ARE other internet providers in the area that are reasonable, consistent, and treat their customers accordingly. Very bad service if you're a student because the sporadic internet service can mean the difference between submitting an assignment on time or getting an F! read more

The worst service and rudest staff. Unhelpful and misinformed. Unwilling to solve a problem they caused. I hate this company.

This company is providing ISP and land line phone to us in a bundled service. We have had service from them for more some years. This week they have a total outage in my area for more than 48 hours. There have been intermittent outages here for 2 months. They are difficult to deal with. At the moment and for more than 61 hours, there is no dial tone on my phone. I cannot get any calls. I cannot make any calls. When I did have land line phone service the quality was fine; but not having service at all is seriously annoying. I have zero internet connectivity. I cannot get email. I cannot download anything in a web browser. I cannot FTP to move files to upload to my webpage. When I do have connectivity it drops off for a few minutes at a time or a few hours at a time every day or two. I get no response just a timeout when I do a CMD prompt ping to cox.net and it has been this way for 3 days. When I let them know there is problem they insisted it was the modem. So we went to exchange the modem at their store at zero cost except a 2 hours-wait. Then we installed it and nothing was fixed. Then they wanted $75 to "fix" the house wiring for our phone, but our phone is plugged directly into their cable modem device. Then they finally admitted the outage is neighborhood-wide and have no ETA for the repair. I asked for a credit for lack of service. They said to call back after my phone is working again. Later. How much later? hm. a few more days? weeks? who knows. On top of that they raise their rates every year. The cost has crept up about 40% from its start and has no end in sight. I will investigate selecting another service ASAP. This is totally intolerable. The customer service reps are polite enough, but I pay for a service that is unreliable with tech support that always blames the customer for the lack of working phone (they will fix my house wiring for $75. No thank you.) and no internet (they will walk me through a reboot on my computer. NO thanks.). read more

Honestly this was awful, they do not answer their phone so you can ask how long the wait it. I ordered a new DVR box from them and they told me I could come and pick it up at the store. When I showed up there was a line out the door and they said the wait time was 40-60 minutes. JUST TO PICK UP A DVR BOX!! I guess people have nothing better to do. Called the 1-877 number and they will not ship the box, a technician needs to come out and set it up for a $ 75 fee. Typical Corporate Stupid Stuff. read more

I just got back from going to the Marks St store. Never I repeat never will I go back to that store for anything. All I wanted to do is drop off my old equipment (due to being forced to their Contour product) and get a receipt for my equipment. Was told by the black female who was not friendly at all that it would be an hour wait just to drop off my equipment and get a "receipt" that I turned in my equipment. There were employees coming from the back. They had enough employees to at least have 2-3 that only focused on people turning in their equipment and wanting to get a receipt that it was turned in. So many people just dropping off their equipment and not getting a receipt which is not good. I seen the "greeter" scan one person's equipment and then place it on a table. All others she just took and put it on the table. Why in the world would you not get a receipt? What Cox needs to do is have a designated area where people can drop off and get a receipt for their equipment instead of having to wait an hour just to cover your ass and make sure they don't screw you over with turning in your equipment. SMDH!!!!!!!!! They should not get a 1 star (only because I have to rate it) *****Oh and for the people that got bumped to the Contour equipment you better call Cox and get your "FREE STARZ MOVIE CHANNEL" that promised to you when you ordered your new Contour equipment and "self installed." I called and they tried to tell me that it was going to be $5 per month and that I didn't have the right Contour equipment. I told the lady on the phone that it was false advertisement and she put me on hold for several minutes came back stating that she "fixed" it to where I got STARZ for free and wasn't going to be charged $5 per month. You have to be on top of your game with this company and the people that work for them. All they are out for is $$$$$$$$$$ and to screw it to the customer. read more

Seems that Cox is ALWAYS increasing their rates! Big greedy corporations overcharging for services and offering crappy customer service - I called to ask for lower rates (advertised were 50 dollars/month less) and was told that is only for new customers. Customer service (Karen) acted like I should kiss her feet because instead she offered to save me almost 5 dollars less a month and lock me at that rate for a whole year! I said wow - I hope that makes you feel better because I am still not happy and will definitely shop around for better services that cost less. read more

The staff is very friendly and helpful. There is a sign in computer at the front bit I only had to use it once when they were super busy.

Cox has the worst customer service. Inhave had 3 dvr's going to get the 4th one exchanged. But they do not have them in their " solution centers" you have to wait for a person to deliver and install it. So not only donI have to wait 24 hours for a tech to bring a box i did not know they dont have them in store they do not answer the phones when you call. This is THE WORST customer care i have ever heard of. How do you not answer a business telephone. I drove across town to be told they do not have the contour box in stock. Terrible terrible customer service. And the reps answer to me was call customer care...thwy could not even get through to a store or even tell me that it is not stocked in store. Cancelling cox ASAP they do not care about the customers what so ever. Too bad it is a monopoly in Las vegas and there is no.other choice.... read more

I was quoted for Internet and cable service for $140 a month. I received my first bill and it was $400 I went to the office at Henderson and did not do anything about my bill. I'm very very upset now I'm stuck with this bill. I will not sign up over the phone anymore. Get everything in writing read more

Store visit was great and the customer service setting us up with the new contour service was exceptional. Now for the negative, phone customer service trying to straighten out my bill with phone reps has been a misersble nightmarish experience.....been lied to by customer reps, they have continually not followed through with agreements made over the phone, i have been misinformed over and over again by incompetent phone reps excluding a couple competent reps....the automated system has harrassed me to the point that if things don't change im considering changing companies even though the fact i love their new contour system and really don't want to change but spending 3 hours on the phone with three different people not more than 48 hours ago and being misinformed thinking we had finally resolved an issue i had with my bill and being told we had an arrangement with an incompetent Rep named Lisa who wasted nearly a quarter of my day on the phone promising me no more automated calls.....48 hours later, yes i get exactly that this morning (an automated freaking call)......total chaos in the call center, one hand doesn't know what the other hand is doing and I'm fuming.....i will reevaluate my thoughts on changing my rating just as soon as I'm contacted with an apology over this mess and no more being misinformed about their underhanded business practices and following through with what they say by actually doing something about my bill not just wasting my time and telling me what i want to hear!!! read more

Cox has some nerve! I pay $200 a month for 1 TV, internet and phone service. No fancy stuff and they cannot get agreement with CBS? Obsurd! Thank God I bought a smart TV....don't need you Cox for TV....yippie!! read more

You know have had Cox for 2 years now and the bill always get bigger 180 for cable only WOW. And no you cheapies won't pay for CBS, really now u pay more for espn.You really know how to piss people off in the right moment congrats evil cable company.... read more