came in today to get an upgrade on my phone, I was approached by Michael with a worm smiled & asked if I've been helped then immediately assisted with My Phone. I asked him to explain the differences of the upgrade & and if it would change the amount of My Phone billing plan. He took his time and explained everything to me thoroughly. I just recently also purchased a iPad that was having calling & texting issues with ,he sat with me and did some troubleshooting on my phone and iPad and got it to work perfectly. He also sat with me and helped set up My Phone and let me know about my memory storage and why it was running slow. I love my new phone ,This was my first time in this location, I deeply appreciate the great customer service. As well as how clean the store was and they definitely had all colors of the new iPhones in stock which was a plus thanks again Michael for your great customer service.! read more

T-Mobile Experience Store - My new phone - Mobile Phones Near Me - Henderson, Nevada

I came in today to get an upgrade on my phone, I was approached by Michael with a worm smiled & asked if I've been helped then immediately assisted with My Phone. I asked him to explain the differences of the upgrade & and if it would change the amount of My Phone billing plan. He took his time and explained everything to me thoroughly. I just recently also purchased a iPad that was having calling & texting issues with ,he sat with me and did some troubleshooting on my phone and iPad and got it to work perfectly. He also sat with me and helped set up My Phone and let me know about my memory storage and why it was running slow. I love my new phone ,This was my first time in this location, I deeply appreciate the great customer service. As well as how clean the store was and they definitely had all colors of the new iPhones in stock which was a plus thanks again Michael for your great customer service.! read more

T-Mobile Experience Store - My new phone - Mobile Phones Near Me - Henderson, Nevada

I first want to give a huge shout out to Kayla! She is so calm and patient. I was extremely upset about an issue that I had and she remained so sweet and so understanding in the situation and I am honestly extremely impressed in her de-escalation skills because I was furious and I feel bad for being so rude to her lol She did an amazing job at handling the situation and shout out to Edwin to getting this issue resolved so effortlessly. I highly recommend this store and again. Thank you Kayla for your patience, kindness and understanding! You're the best :) read more

My hubs needed a new phone so we decided to come into this location to look at physical phones before purchase. Yes, we're old people who want to actually see the phone before purchasing. I know it's usually done online now but we thought coming into the store would allow us to actually handle the phones, like you were able to literally less than 5 years ago. This is not the case. Those bad boys are mounted to the wall. We didn't have the best experience walking in. I understand why they have someone that catches you when you walk in and checks you in but it's not practical when multiple people are walking in at the same time. The person checking in was busy with someone, so we walked in and started looking at phones. When she was done with that person, another walked in, so we didn't check with her yet again. We lost 3 positions because of this and by the time she came over to us, there were 8 people ahead of us and the wait time was estimated at 1.5-2 hours. Thankfully, most of the people ahead of us had simple tasks so our long wait turned into about 15 min not 1 hour. We were able to choose the phone and get it set up pretty quickly. However, again, while we waited for the data to transfer, our technician started helping someone else so we ended up waiting over half an hour for him to finish with that person, even though we were done and ready to leave. I get that most people do things online now but this walk away from face to face service is a little annoying. It was funny that two days later, we received a kit in the mail to send in his old phone, the one that we waited 30 min for the tech to grab while he was helping someone else... read more

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My husband and I had a great experience at T-Mobile thanks to Michael! We were just picking up our order and had no idea how to actually set it up. He was super helpful, knowledgeable, and made the whole process quick and easy. He really took the time to explain everything and made sure we got exactly what we needed without feeling rushed or pressured. You can tell he genuinely cares about customers and represents T-Mobile's values really well. Customer service like this is hard to find these days--definitely recommend asking for Michael if you stop by. You'll get an expert who knows exactly what he's doing! read more

Absolutely love this location! Excellent fast customer service! Thank you Ronnie for your time and help. I was so sad today because I dropped my phone and it had cracks in several places. Ronnie said it was only my screen cover that was damaged. He was so nice and very fast and good at changing the screen covers out. I asked him so many other questions. He was very knowledgeable. Outside: This location is very convenient. Easy to get too. Lots of parking. Good lighting. Inside: very clean, lots of comfortable chairs. We'll lit. Clean well stocked bathroom (no gender) More great customer service: I was greeted in less than 10 seconds and a nice gentleman put my name in the iPad and let me know it would be 25 minutes. He then unlocked the restroom door for me. Highly recommended. read more

Deborah and Ruben are an amazing team. They go above and beyond. I drove 30 minutes just because of the exceptional customer service. There are t-mobile stores on every corner but none offer the service and professionalism they do. Visit their store on marks street in Henderson. Tell them I sent you. read more

Great they solved my problem in 2 minutes on my new Iphone 17 great i will continue being a loyal customer

On May 9th 2025, I came to upgrade my phone. I was helped by customer sales rep Edith. Edith went above and beyond to make sure she provided the best customer service possible. Although, we ran into an issue, Edith made sure the experience was worth our time. Thank You Edith! Please, go to the T-Mobile on Marks St and ask for Edith! read more

The customer service is the worst I've ever experienced!!! I will NOT be going back to that location! When we got there we were greeted promptly. Yes, the waiting room was full with 4 different service representatives. I knew it would be a little while. We waited almost 1 hour, saw 1 man and another couple come in. They were serviced BEFORE us! It was like we were invisible! We finally left after 1 hour of waiting. Very unprofessional. read more

Purchased my iPhone 16 Pro from this T-Mobile store on Marks St, Henderson. Received the worse service ever. Explained I needed a screen saver. The employee took my information and said it would be 5-10 minutes. Then after 2 customers (walk ins after me were helped immediatel, I asked how long and she said, I told you 30 minutes. When I asked why the 2 men were helped before me, she said she didn't see the older man that was helped immediately by a young man immediately inside the door, and then she helped a man who I guess had been in earlier and returned...that's MOT THE POINT...I just needed a screen saver and was blown off! so I left without giving that store my business and I will never return to that store! I got out to my car and decided I needed to let the store manager know about the service I DID NOT receive! I called in, the young lady said she was going to put me on hold. it would take 5-10 minutes...Are you kidding me. I was on hold for 6+ minutes and still no Mabager. I hung up! I called Customer Care for T-Mobile and reported this store! Thank you to the Customer Service Representative for listening and taking down my information. PLEASE DO NOT PATRONIZE T-MOBILE Experience Store ON MARKS STREET, Henderson, Nevada, 89014! If I could give this store A negative number I would have! The Manager of this store needs training so he/she can manage their employees to be attentive and respectful to long time T-Mobile customers! read more

I have an account with T-Mobile and have tried to help my son resolve service issues with his account as he is enlisted military and stationed at JBER in Alaska. I came in to the store a several months ago as my son was unable to get service on his cell phone there and could not call for support at the time. They refused to help as I am not listed on his account. My question was why did T-Mobile sell him a phone they should have known service is very limited and he would be on roaming outside of Anchorage. They knew he was enlisted military in order for him to receive the military the discount. They asked why it took so long for him to come back, I informed them it was bec he is in AK, and cannot just leave anytime he wants when he is full time military. Fast forward to today as my son is home on leave, I asked to resolve the situation. We were finally able to at least pay off the phone, but we were ultimately told by Mr. Ricardo that we should have done our research before signing up, so it's the customer fault here.... I would think a company and their staff would know what their coverage is like in AK. I wouldn't recommend this store or using their service. They offered nothing to help, except to get the bill paid so my son could recover some money in a hopeful sale of the iPhone. read more

Been waiting for two hours the only interaction I got was a man writing my name on a list after that nothing horrible customer service

What kind of staffing do you have where it takes 20 minutes for someone to check me in? Workers just bs you and waste your time, terrible experience after getting off work to get a screen protector replacement. read more

Bad service at this location. The staff seems to horse around quite a bit vs taking care of their customers. I've been there twice for T-Mobile Tuesdays and they have ran out of promotional items within 60-90 minutes of opening. This isn't really a high profile location as there are maybe 2-4 people there at a time so for them to run out that fast is suspect. I've gone to other locations later in the day and they still have quite a bit left. Their corporate might want to look at and see if staff is keeping promotional items for themselves vs their customers. read more

My husband and I came in to switch him over to T-Mobile and get him a new phone. Taylor Lozano helped us and she was so nice! Not only was she very patient in explaining everything and helping us through the process, but she was very personable and made the whole experience so comfortable. The whole store also had a really chill environment. 11/10 recommend. read more

They were quick to greet me. All I wanted to do is buy a phone charging cord. You expect me to wait in a line at my cell phone service place to buy a fricken phone cord. T-MOBILE DO BETTER. Higher more people the place was packed with 2 people working, lame service. PLEASE STARLINK put these awful places out of business already. read more

T-Mobile Experience Store - Aweful Tmobile - Mobile Phones Near Me - Henderson, Nevada

The phone upgrade where T Mobile gives 24 monthly credits if one agrees to stay with T Mobile for 24 months includes a catch. They can and did raise the monthly phone service (in my case just after the phone upgrade). My monthly phone service went up $5.00 per month. I think it's very unfair for T Mobile to raise the basic service after I agreed to stay 24 months. As well, when I called to complain Natalie said, 'I will have to call you back after I talk to my supervisor.' She never called back. In any case I'v been making a point of telling people about this T Mobile experience. I'm very disappointed in T Mobile's business practices. Likely there are others who are stuck with T Mobile pricing increases after upgrading phones? I'll keep my 24 month commitment and then will see. read more

Go with another carrier. Always short staffed. Look you in the eye and do not speak or offer assistance. Do not greet you when you walk in. Look at you crazy when you ask for help. read more

I went today and I was blessed to have been served by a very kind and professional man named Victor. I managed to tell him why I was there, but meanwhile my blood sugar had dropped and I've a severe Type 1 diabetic since I was three years old, so for fifty-four years now and Victor told me to go take care of my business and my ex went and got me a root beer, and Victor went beyond what I needed done and even printed what I needed off my phone and told about his father having Type 2 diabetes. His kindness and understanding meant a lot to me along with his professionalism. I don't run into to many people who understand diabetes and I'm always prepared, but today I grabbed the wrong bag with the wrong equipment. Some people don't understand that with a low blood sugar you can't wait, you have to act right away and Victor letting me sit at the table to check my blood sugar and drink my blood sugar and just his kindness was wonderful. This will always be my T-Mobile store because of Victor, but hopefully my blood sugar won't be low next time I go in. LOL read more

How do the employees including the manager have a job at this location? You might as well pay monkeys to take there positions so at least I can be entertained while I sit 2 hours while your employees twiddle their thumbs not helping anyone on the sales floor, treating people like there just annoying them by being in the store for something so simple?? I'm going to corporate above your heads and see how much heat I can get put on you guys, for being such unprofessional miserable morons. - A retail manager of a store who's business does $40-50k per day in business and can manage to treat every customer like family. read more

I was greeted as soon as I walked in and was helped within five minutes. Michelle and Miguel are fabulous. Their knowledge and expertise were invaluable to me after a frustrating experience with a different T-Mobile store -- these two were so patient and helpful. Miguel even showed me things I my phone that would be short cuts and very helpful for me to use in my job. I would give this store ten stars if available. read more

Get employees that work. EVERY SINGLE TIME I have gone into the location, I have received ZERO help. Once I went in for a case and the girl whose name tag literally read "Voldemort" said they don't sell them. Yet over her shoulder was the case I was looking for........ Today, first time in in a LONG time. Guy in passing "we get you checked in a sec" 5-10min he's come back out with another employee, makes eye contact with me what proceeds to help the next customer. They had ALOT of people waiting for 215 on a Thursday. Maybe if their employees could do their jobs and take pride in good fast service their would not be a wait or me posting on yelp about it read more

What can I say? Outstanding service! Something that Verizon could never meet. We went to this store today and met with Victoria. She took care of everything and moved our phones over from Verizon to T-Mobile. Everything is good. Dealt with years of Verizon BS and T-Mobile fixed everything. The customer service, both store and on the phone, have been excellent! read more

Melisa Frausto is great she really cares about the client needs. I usually don't have any good experiences with cell phone companies. But you have to go to this store and request her help. She is very efficient. read more

After being greeted with no smile from who I later found out is a manager, I dealt with a young man who made it clear I was a nuisance to his day. In his rough handling of things he cracked my husband's phone case. All the while making me very uncomfortable for not being an expert in his field. A truly awful environment and negative experience altogether. read more

We got helped by a rep in the name of Taylor and she was so friendly and lovely , I was anxious coming in because usually getting help for a phone people rush you , have an attitude or don't want to help you and she did the opposite , when we came back we got to talk to her again and she was just amazing read more

Diana & Ronald really took care of me today. I had a bizarre issue over a screen protector warranty (petty, but bizarre) and they were really able to point me in the right direction with a solution. Diana if you ever want a job in food service I would hire you yesterday!! Haha, take care, thanks again! read more

I worked with James and he was fantastic! For once we felt like someone was helping us not trying to get the most money out of us. He made sure we got the best deal and the perfect plan for us. We spent over an hour asking questions and he didn't bat an eyelash or get annoyed. That kind of customer service is hard to come by. Side note for whatever James couldn't answer Kayla was right there to be sure we saved the most money. Thank you James for a great experience! read more

Really bad experience. I bought an apple watch last March and told them to add the insurance and they didn't do it and now i lost my watch and try to claim it. They're saying that it was our fault for not adding it. Im writing this hopefully hopefully no body go through this anymore read more

Once I upgraded and paid for my phone. I went to my car and came right back in and need to ask one more question and the rep sent me to the back of the line to start the process over again. Once contract is over I'm making the switch!!! read more

Great customer service! I have been a T-Mobile customer for 17 years. It is always a pleasant experience coming here. They are honest and do not try to up sell you. read more

I saw an offer on tv for T-Mobile and contacted them to get the details. T-Mobile beat our AT&T plan by a lot. So, armed with this knowledge and T-Mobiles offer written via text, I went to our local mall and to our At&T store. The man said he couldn't beat that deal but to call "Customer Loyalty" and they could help me. I called. After more than 10 years with them, they said no, they couldn't beat it. I went directly in to T-Mobile and spoke with a sales rep who helped me break up with previous carrier. Seriously, I got unlimited, Netflix and three new phones for less than I paid with previous company for limited data plan, no phones and no Netflix. I love it!!! I recommend everyone do their research and switch! read more

Walked in and have every employee turn their head and look at me, but none actually said anything to me. Waited 15 minutes for someone to say anything to me, asked to be put on the list and then was told they had no phones in stock and they would have to order it. I can do that online, not helpful at all. read more

Very slow service came in waited a half an hour told them I would come back and was told ok we will keep your place in line once I got back I still had to wait another half an hour slowest service ever I love t mobile but the workers need to move with more urgency wasn't planning on spending a hour waiting for a SIM card unbelievable read more

Kudos to Bill F. who helped when my phone stopped charging at 85%...it has happened about 8 months ago for the first time. At that time one of the store associate suggested a replacement since it was under warranty. Now it happened again with the replaced phone. I came to the store thinking I will have to pay to get this issue fixed. Talked with Bill Fackelman who said I can fix that, Was thinking I will find out after I charged the phone and YES it is now charging 100%. Also asked him if he can explain the different options on the camera. He showed all the important features and for the first time I now know what to use. Employees like Bill are appreciated! When a customer can ask questions without being uncomfortable .Thank you Bill for GREAT customer service. read more

Came here looking to get two new iPhones for my sister and her BF. Chad was really helpful about the financing prices. The phone trade in values, calling other stores to see if they have the color we wanted in stock. Apparently they don't make the iPhone 6 in champagne anymore!! No stores carried it. My sister decided to go with the 6s in rose gold and it's super pretty. Her BF got the 6+ in silver and white. Chad didn't try to up sell anything which is great because we knew exactly what we wanted. He answered all questions we had regarding the difference between the 6s and 6, and it wasn't much. Thanks to the bogo promotion, the two phone ms cost $39 every month for 2 years!!!! read more

T-Mobile Experience Store - Mobile Phones Near Me - Henderson, Nevada

Came in on 12/15 and came to see Dora, AMAZING !! Dora was such An amazing help. If you ever need anything go see Dora at the marks location . Thank you Dora so much for your amazing customer service here at T-Mobile. Your amazing! read more

Came in the other day to open a line and purchase 2 phones. We were helped by Omar. He gave us great customer service, and was very knowledgeable about the products they offered. He went above and beyond to get our SIM card to fit when it was being a pest. My family really appreciates your help. Awesome service like this is the reason we stay with T-mobile. Thanks a lot, Omar! read more

I recently had to upgrade my phone, since it wasn't properly connecting with my Michael Kors Watch. We had errands to run, so this location was convenient. After checking in it was a little after 7pm & we were next to be helped, while waiting we got everything I needed for my new phone: protection phone cover, anti-scratch film, 2-quick charge units, trade in credit amount, paperwork done, and the representative had my new phone. What happened next was truly unbelievable the sale representative tells us we close at 8pm & it is our company policy that all customers must be out of the store by 8pm.. Since, it was only 7:35pm I said let's started on transferring the remaining information, I all ready backed-up my contacts and unsyc my watch. We went to T-Mobile with one objective to purchase a new phone!! Instead we get a representative who wants to debate on how long it would take to transfer the information and how covenant it would be to leave my old phone, take the new phone and come back tomorrow. I'm not sure if this T-Mobile understands what customer service is or the general concept of selling their products. We left with no new phone, 50 minutes wasted, and 8 more people waiting in the store all before closing. So we ended up going to the Galleria T-Mobile since they closed at 9pm. We did the same routine & grab the same products. Expect we walk out at 9:10 with a new phone, it took 15 minutes to transfer my information, they even made sure my watch sync correctly. Plus, I left with a new Phone the reason why we went to T-Mobile in the first place . read more