Over the course of a few days, David had interacted with this store. He had paperwork. There was a…read moreset possible contract. I was not enthusiastic but I wanted him to feel good and how bad could it be? Why do I continue to challenge the universe to show me its bottom? The coverage was awful which led me to look at the email confirmations from the store at which point I discovered that they had misrepresented every aspect of the deal-- which they suddenly refer to as "an estimate." Despite seeking to cancel for sound basis and within the first 24 hours, we have been run around town "you need a corporate store!" (It is a corporate store) "manager will be in at __" "nope! Manager will be in at __" "only manager can waive the restocking fee" "only customer care can waive the restocking fee" the restocking fee is because the phone can't be resold because you opened the box." Etc etc yadda yadda... Selection? They had very little. Value? That's a negative. "The first bill is always twice as much" (the monthly bill we would end up with is much higher than we had agreed to in the contract, the first bill was to be more than twice.) Then they used "per diem" in a way that indicated that they had no actual definition. Honestly I feel as if we should have walked out when another set of potential customers threatened to kill a salesperson and then left. They had been on the phone waiting for customer service and the call was dropped. They might have been there for hours. One walked up to the salesperson who was working on them and told him. He was playing on his phone and continued to play on his phone but also started laughing. The manager went in the back and hid In the end a regular employee was able to waive half the restocking fee and refund some of the tax paid on the returned phone. That was the first and only honest employee.

I arrived yesterday afternoon around 1pm. When I arrived no one greeted me they just looked at me…read more The two people working the shift were with clients but did not acknowledge me at all. I thought that was pretty rude. I waited for about 5 minutes and just left. With this kind of customer service I'm even more convinced I want to switch companies.

My phone battery was dead about 2years ago. Phone Battery replace was very quick and Fair price. I…read morereally recommend this place. I dropped my phone 3or more, My phone battery broken again, I go there tomorrow. See you tomorrow morning.

love this place they know what they are doing and treat us older people who are not knowledgeable…read more thank you

Alex was very helpful in changing my sim by calling the phone company…read more He even changed the sim tray for me. Definitely recommend Thanks

Called, got a great quote for screen repair, immediate availability upon walk-in, and 15 minutes to…read morefix. Super pleasant and convenient. Thanks, Alex! Free glass screen for checking in on Yelp was a nice perk!

My hubs needed a new phone so we decided to come into this location to look at physical phones…read morebefore purchase. Yes, we're old people who want to actually see the phone before purchasing. I know it's usually done online now but we thought coming into the store would allow us to actually handle the phones, like you were able to literally less than 5 years ago. This is not the case. Those bad boys are mounted to the wall. We didn't have the best experience walking in. I understand why they have someone that catches you when you walk in and checks you in but it's not practical when multiple people are walking in at the same time. The person checking in was busy with someone, so we walked in and started looking at phones. When she was done with that person, another walked in, so we didn't check with her yet again. We lost 3 positions because of this and by the time she came over to us, there were 8 people ahead of us and the wait time was estimated at 1.5-2 hours. Thankfully, most of the people ahead of us had simple tasks so our long wait turned into about 15 min not 1 hour. We were able to choose the phone and get it set up pretty quickly. However, again, while we waited for the data to transfer, our technician started helping someone else so we ended up waiting over half an hour for him to finish with that person, even though we were done and ready to leave. I get that most people do things online now but this walk away from face to face service is a little annoying. It was funny that two days later, we received a kit in the mail to send in his old phone, the one that we waited 30 min for the tech to grab while he was helping someone else...

My husband and I had a great experience at T-Mobile thanks to Michael! We were just picking up our…read moreorder and had no idea how to actually set it up. He was super helpful, knowledgeable, and made the whole process quick and easy. He really took the time to explain everything and made sure we got exactly what we needed without feeling rushed or pressured. You can tell he genuinely cares about customers and represents T-Mobile's values really well. Customer service like this is hard to find these days--definitely recommend asking for Michael if you stop by. You'll get an expert who knows exactly what he's doing!

Just wow!!!!! I've…read morehad such a wonderful experience! The customer service you get here is just incredible! I made the mistake of switching over from AT&T over the phone because the person over the phone made so many mistakes. However I came in the store and a huge THANK YOU to Edwin and the assistant manager!!!! Edwin helped me get everything in order and honestly I usually would have been super upset but they just had amazing vibes and they really knew how to just help me get through the nightmare! I was soooooo grateful that Edwin went over additional options that I had no idea they offer and I really wanted. I love that they are really honest kind and not at all pushy. I'm definitely coming back for everything! I HIGHLY RECOMMEND YOU ASK FOR EDWIN he is super nice and honest everyone is but he just helped me through the process! The store is clean everyone works fast and work so great together! If you speak Spanish they have so many people who are bilingual!!!! Any upgrades, promotions, new lines or you hate your current carrier TRUST ME YOU NEED TO COME HERE TO GIVE YOU THE BEST OPTIONS!!!! I live by a dead zone and let me tell you I have WAY BETTER RECEPTION WITH VERIZON!!! I can't thank you enough!

This is the first review I've ever written…read more I had a very bad experience at this Verizon store. It's not about the plan--it's about the customer service. I waited for an hour and a half because the person who sold me the plan was busy. No one else wanted to help me. My phone was suspended, and I just wanted to know what was going on, how to fix it, or how much I needed to pay. Nobody gave me any answers. Very disappointed. I expected much better from Verizon.

I went in today and had an absolutely amazing customer service experience with Genesis. My personal…read moremodem stopped working shortly after the warranty expired, and I wasn't able to purchase a new one right away. I went to Cox expecting to have to buy a replacement, but Genesis explained my options and showed me that I could use a modem through Cox for only a $15 monthly fee until I was able to get a new one. What impressed me the most was how she took the time to review my account and show me ways I could actually save money. She explained everything clearly and demonstrated the changes in a way that was easy to understand. She was patient, knowledgeable, and genuinely focused on helping me find the best solution. Customer service like this is rare, and Genesis is a great example of what outstanding service should look like. I truly appreciate the time and effort she put into helping me today.

Games, lies sunshine communication but don't follow through just pure complaisant! they do not…read morecover any details yes you will be surprised when you get a bill :) they are good at wanting your money :) Do expect when you call the number from previous bill you will be passed around from one person to another numerous of times on the phone when you call the actual number on the bill expect to be passed around from dept. to dept and more departments. So you know what everyone dealing with them that is more than F***ing frustrated! with Cox do get name badges get confirmation numbers and do know they "keep notes" on what they wish to say regarding the situation so you do the same :) ask for a "recap" on agreement go as far as even asking to see the profile if you go to actual location and if you choose to go by their word expect you may get disappointed after. For example the notes when I called the number of the main actual co. you will find on your bill they noted: I declined tech insurance well NO! the employee never mentioned anything about an tech fee so I was charged $100 for a tech coming out. I followed all the directions on the phone I watched the tech I did everything as I was directed to do by phone so yup games! they could have tuned it on that day but why should they when playing dumb is best and charging me $100 for 5 min of a tech coming out is best? Also do know when you call the number from your previous bill they quote different price points then when you actually go to the store nothing is consistent! so you know what since they wasted my time I think people should know get details don't EVER! take any employees word for it at the end of they day they or course are suppose to smile and be nice they just want to get through the day and sugar coat you. They are two stars for a reason :)

Went after work to get internet for my recent move. Both men there were busy with customers. I…read morewaited my turn and there wasn't a check in line most ATT stores I've been in. I listened to the interactions and the younger one hardly ever let his customer finish a sentence before he would talk over them. The older man seemed to be doing well and his customer seemed very happy. When it was my turn, I got the younger one and told him my situation. Sounded like he had a great deal in mind but then disappeared in back and never came back. I took a seat and waited. Then I could hear a supervisor in back reaming him or both(? since both sales men vacated the floor). 'You have phones here and over here and over here and over here. If we were to get a (I think I heard audit?) right now...(couldn't make out the rest). Doing this whole yell fest, I took to drumming their pen on the table - more and more louder and quicker. Nothing. Then I blasted my techno music full volume for a few minutes. Nothing. I finally got up and left. I looked through the window when I got my car around. Still no one on the floor. So hey 'Carol'? Can you maybe scream at your employees when they don't have customers waiting? I won't be back. Should have listened to the poor reviews.

I'm documenting this with complete evidence because AT&T's bait-and-switch operation needs to be…read moreexposed. This isn't bad service - this is provable fraud. THE SETUP I was satisfied with Visible at $30/month with excellent coverage. AT&T's Black Friday promotion showed iPhone 17 Pro Max with trade-in. I told sales agent Andria multiple times: I will ONLY switch if this exact upgrade processes. I had no reason to switch otherwise. WHAT ANDRIA BUILT IN MY CART (NOVEMBER 30TH) This was a completed shopping cart in AT&T's system: iPhone 17 Pro Max Silver 256GB: $23.61/mo after bill credits iPhone SE (2020) trade-in: $350 value (calculated with my IMEI) AT&T Next Up Anytime: $10/mo for upgrading 3x per year Sales tax charged: $100.50 for the phone Order Number: 56-723000055691157 Cart stated: "OFFER APPLIED: You're getting up to $350 off with elig. trade-in on installment. Credits start within 3 bills." Andria had me apply for the AT&T Citi credit card for additional savings. I now have a credit inquiry for a deal AT&T claims never existed. WHAT ANDRIA CONFIRMED IN WRITING "We have successfully ported the line and added the device. Order Number: 56-723000055691157. Once the device is shipped you will get tracking information via email." She walked me through disabling Visible and told me to ignore activation warnings. I asked her to confirm multiple times. She confirmed everything. Based on her documented statements, I ported my number and activated AT&T. THREE WEEKS LATER - THE SCAM No phone. I contacted AT&T with the order number. Agent Tristan: "There's no order for the iPhone 17 Pro Max. You just brought your own device." I sent cart screenshots, order number, and Andria's confirmations. Same agent: "I apologize on behalf of the last representative. This is misinformation." Then reversed: "The promotions discussed were true, however there's no process for the upgrade that initiated." Supervisor Roel reviewed everything and transferred me to "Customer Loyalty" - corporate speak for "we're caught." Agent Arabel Jane after 30 minutes: "Your device is not eligible to be traded in." AT&T's cart calculated my iPhone SE trade-in at $350 using my IMEI. Andria confirmed it. Now it's "ineligible"? Her solution: 50% off one bill "as an exception" - admitting fault while refusing accountability. THE FINANCIAL DAMAGE Visible: $30/month, better reception AT&T: $107.86/month, worse connection 259% price increase for inferior service Phone received: Nothing Sales tax paid: $100.50 for "non-existent" phone Credit inquiry for fraudulent promotion WHY THIS IS SYSTEMATIC FRAUD AT&T's process: Build cart with trade-in generate order number charge sales tax confirm "device added" have customer apply for credit card secure port. After port: "No order exists" "Device ineligible" contradictory excuses token credit. Three agents, three lies: "No order" / "Misinformation" / "Device ineligible." They can't all be true. WHAT THIS COST ME Lost Black Friday deals from other carriers while waiting. $934/year more for worse service. Credit inquiry for fraud. Weeks fighting contradictory excuses. Andria built a complete order, generated order number, confirmed everything, had me deactivate Visible, had me apply for their credit card - all while AT&T would deny it once they had my port. That's not error. That's trained fraud. THE EVIDENCE I HAVE Complete cart screenshot with all details. Order 56-723000055691157. Chat transcript: "successfully ported line and added device." Trade-in calculated with my IMEI. $100.50 sales tax charge. AT&T Citi card application. Three transcripts showing contradictory denials. FOR POTENTIAL CUSTOMERS AT&T will show pricing, calculate trade-in, generate order numbers, charge sales tax, have you apply for their credit card, give written confirmations - then deny everything after getting your port. Current customers: compare your cart screenshots to actual bills. Many of you were likely scammed too. ACTIONS TAKEN FCC complaint being filed. BBB complaint being filed. Charges being disputed. Porting back to Visible. Posting everywhere. AT&T: Order 56-723000055691157 exists in your system. You charged me $100.50 sales tax. Andria confirmed "device added." Explain why. I paid sales tax for a phone you claim was never ordered. I have a credit inquiry for a promotion you deny existed. I'm paying 259% more for worse service. Andria scammed me. AT&T trained her. You'll do it to others too. Order #56-723000055691157. Your fraud is documented.

Went to Metro on Sunset in Henderson with my friend to help him get his old number back. The guy…read morethat helped him around 6 pm gave him a new phone but didn't let him keep his old number. That was a red flag! So I said I would go back with him to fix the situation. A woman was there the next night and said she couldn't help my friend so I said call the guy from last night. She did only to have him hang up after she discovered the guy didn't post the payment for the month and the receipt didn't say payment. Long story short my friend got his old number back and kept his old phone, gave back the new phone and she printed a receipt for payment. Then she wanted both receipts back and I said "NO" and we left. Something really shady is going on there. Don't recommend doing business there!!!!

The location on sunset/marks is the worst. The customer service was the worst I have ever…read moreexperienced ,not helpful at all, she clearly had no idea or knowledge about phones. Not friendly at all! I have been a metro customer for 15 years and am considering switching just because of her horrible customer service! If I could give negative stars I would!