Zero stars I brought my cracked iPhone in here a few months…read moreago for a replacement screen Cheapest place I found (I wonder why) Only cost around $50 as I remember. When I was using my phone with the new screen it was acting very glitchy and not quite responding to touch. So I lived with that for awhile, fast forward to a few days ago I took my phone to a new place Because I noticed the screen was lifting in the corners. They told me the work that was done previously was very unprofessional and the two small screws that are ALWAYS supposed to be screwed back in after repair only had ONE PUT BACK IN! This place is terrible. Spend a little more money somewhere else and you really do get what you pay for! My iPhone is like brand new again. No more glitches and this time I have 2 screws instead of one!

Never coming back here again. Not only were they rude, but I ended up paying $240 for my phone…read morerepair. This repair took over 4 hours to do. The day I showed up, they were accepting cash only. Who doesn't accept credit cards?! I only had a card and the gentleman wouldn't work with me at all. He ended up holding on to my phone until I received cash, and wouldn't even let me use my phone after he had possession of it, to call my husband to let him know I was safe after 4 hours of not coming home. I've never received such a horrible experience before. You'd think they'd be accommodating considering the fact that we paid their company so much money. Nope! Never again. I do not recommend this place.

We've been with At&t for a while now and theses past months I've been having signal problems…read moreusually things like sos show up where my bars should be and I'll be by my boyfriend that also has at&t and he has signal so i figured something is going on i came to this location in hopes the problem can get fixed but i was very disappointed with the customer service here. So the gentleman that helped us said "ohh is like a radio station some times theres connection and sometimes there isn't " like what the ???? And to top it off the gentleman said call our line and if your not happy we won't fault you for having to change ,so not only was this trip useless but they obviously don't care about retaining there customers because signal or not ive been paying my bill and never late but that doesn't matter to them , so id say probably look elsewhere.

DON'T BUY FROM HERE RUN AWAY! MUST READ!!…read more Very disappointed I literally drove to the location because Kevin was nice on the phone. Regret not asking for him. I went in knowing exactly what I wanted. The girl helping me tried down selling me the watch I wanted. She kept saying they are the same. No they aren't I wanted the more expensive gold watch she wanted to give me the mat less expensive watch. She answered a phone call FACETIME with her spouse. Excuse me you are dealing with my account and FaceTiming with your spouse. She didn't ask for a signature she signed it her self! She added a plan to my account with out asking and I know all this because I recorded the whole transaction because it all didn't feel right. If I didn't trust her I should had said never mind so that's my fault and I wanted to give her a chance. However I got an email from at&t with the changes SHE MADE TO MY ACCOUNT. I will be calling at&t and complain. Honestly if you don't have at&t DONT START RUN!! Customer service at stores suck and on the phone! No one is helpful anymore I heard T-MOBILE HAS BETTER DEALS GO CHECK THEM OUT! I will NEVER RECOMMEND AT&T to ANYONE. Thank you for the horrible experience. They are very unprofessional. DO NOT BUY FROM HERE !!!

Wow what a peace of mind is to take your computer to Device Docs! They are super honest, accurate…read morewith their diagnostic. Transparente with the costs of the parts (in case you need to purchase them so they can fix your computer or gaget). On time and with a great positive attitude to take care of your Device problems. They have a great customer service, excellent technical solutions performed fast and their fees are amazingly reasonable. Absolutely the best place to go to take care of your beloved Computer & Gagets!!!

My iphone XS MAX screen broke. I went to this place. Anthony assisted me. They fixed it pretty…read morefast. Within an hour or so, same day fix. And got pretty good price too. I would recommend this place!

Went after work to get internet for my recent move. Both men there were busy with customers. I…read morewaited my turn and there wasn't a check in line most ATT stores I've been in. I listened to the interactions and the younger one hardly ever let his customer finish a sentence before he would talk over them. The older man seemed to be doing well and his customer seemed very happy. When it was my turn, I got the younger one and told him my situation. Sounded like he had a great deal in mind but then disappeared in back and never came back. I took a seat and waited. Then I could hear a supervisor in back reaming him or both(? since both sales men vacated the floor). 'You have phones here and over here and over here and over here. If we were to get a (I think I heard audit?) right now...(couldn't make out the rest). Doing this whole yell fest, I took to drumming their pen on the table - more and more louder and quicker. Nothing. Then I blasted my techno music full volume for a few minutes. Nothing. I finally got up and left. I looked through the window when I got my car around. Still no one on the floor. So hey 'Carol'? Can you maybe scream at your employees when they don't have customers waiting? I won't be back. Should have listened to the poor reviews.

I'm documenting this with complete evidence because AT&T's bait-and-switch operation needs to be…read moreexposed. This isn't bad service - this is provable fraud. THE SETUP I was satisfied with Visible at $30/month with excellent coverage. AT&T's Black Friday promotion showed iPhone 17 Pro Max with trade-in. I told sales agent Andria multiple times: I will ONLY switch if this exact upgrade processes. I had no reason to switch otherwise. WHAT ANDRIA BUILT IN MY CART (NOVEMBER 30TH) This was a completed shopping cart in AT&T's system: iPhone 17 Pro Max Silver 256GB: $23.61/mo after bill credits iPhone SE (2020) trade-in: $350 value (calculated with my IMEI) AT&T Next Up Anytime: $10/mo for upgrading 3x per year Sales tax charged: $100.50 for the phone Order Number: 56-723000055691157 Cart stated: "OFFER APPLIED: You're getting up to $350 off with elig. trade-in on installment. Credits start within 3 bills." Andria had me apply for the AT&T Citi credit card for additional savings. I now have a credit inquiry for a deal AT&T claims never existed. WHAT ANDRIA CONFIRMED IN WRITING "We have successfully ported the line and added the device. Order Number: 56-723000055691157. Once the device is shipped you will get tracking information via email." She walked me through disabling Visible and told me to ignore activation warnings. I asked her to confirm multiple times. She confirmed everything. Based on her documented statements, I ported my number and activated AT&T. THREE WEEKS LATER - THE SCAM No phone. I contacted AT&T with the order number. Agent Tristan: "There's no order for the iPhone 17 Pro Max. You just brought your own device." I sent cart screenshots, order number, and Andria's confirmations. Same agent: "I apologize on behalf of the last representative. This is misinformation." Then reversed: "The promotions discussed were true, however there's no process for the upgrade that initiated." Supervisor Roel reviewed everything and transferred me to "Customer Loyalty" - corporate speak for "we're caught." Agent Arabel Jane after 30 minutes: "Your device is not eligible to be traded in." AT&T's cart calculated my iPhone SE trade-in at $350 using my IMEI. Andria confirmed it. Now it's "ineligible"? Her solution: 50% off one bill "as an exception" - admitting fault while refusing accountability. THE FINANCIAL DAMAGE Visible: $30/month, better reception AT&T: $107.86/month, worse connection 259% price increase for inferior service Phone received: Nothing Sales tax paid: $100.50 for "non-existent" phone Credit inquiry for fraudulent promotion WHY THIS IS SYSTEMATIC FRAUD AT&T's process: Build cart with trade-in generate order number charge sales tax confirm "device added" have customer apply for credit card secure port. After port: "No order exists" "Device ineligible" contradictory excuses token credit. Three agents, three lies: "No order" / "Misinformation" / "Device ineligible." They can't all be true. WHAT THIS COST ME Lost Black Friday deals from other carriers while waiting. $934/year more for worse service. Credit inquiry for fraud. Weeks fighting contradictory excuses. Andria built a complete order, generated order number, confirmed everything, had me deactivate Visible, had me apply for their credit card - all while AT&T would deny it once they had my port. That's not error. That's trained fraud. THE EVIDENCE I HAVE Complete cart screenshot with all details. Order 56-723000055691157. Chat transcript: "successfully ported line and added device." Trade-in calculated with my IMEI. $100.50 sales tax charge. AT&T Citi card application. Three transcripts showing contradictory denials. FOR POTENTIAL CUSTOMERS AT&T will show pricing, calculate trade-in, generate order numbers, charge sales tax, have you apply for their credit card, give written confirmations - then deny everything after getting your port. Current customers: compare your cart screenshots to actual bills. Many of you were likely scammed too. ACTIONS TAKEN FCC complaint being filed. BBB complaint being filed. Charges being disputed. Porting back to Visible. Posting everywhere. AT&T: Order 56-723000055691157 exists in your system. You charged me $100.50 sales tax. Andria confirmed "device added." Explain why. I paid sales tax for a phone you claim was never ordered. I have a credit inquiry for a promotion you deny existed. I'm paying 259% more for worse service. Andria scammed me. AT&T trained her. You'll do it to others too. Order #56-723000055691157. Your fraud is documented.

Over the course of a few days, David had interacted with this store. He had paperwork. There was a…read moreset possible contract. I was not enthusiastic but I wanted him to feel good and how bad could it be? Why do I continue to challenge the universe to show me its bottom? The coverage was awful which led me to look at the email confirmations from the store at which point I discovered that they had misrepresented every aspect of the deal-- which they suddenly refer to as "an estimate." Despite seeking to cancel for sound basis and within the first 24 hours, we have been run around town "you need a corporate store!" (It is a corporate store) "manager will be in at __" "nope! Manager will be in at __" "only manager can waive the restocking fee" "only customer care can waive the restocking fee" the restocking fee is because the phone can't be resold because you opened the box." Etc etc yadda yadda... Selection? They had very little. Value? That's a negative. "The first bill is always twice as much" (the monthly bill we would end up with is much higher than we had agreed to in the contract, the first bill was to be more than twice.) Then they used "per diem" in a way that indicated that they had no actual definition. Honestly I feel as if we should have walked out when another set of potential customers threatened to kill a salesperson and then left. They had been on the phone waiting for customer service and the call was dropped. They might have been there for hours. One walked up to the salesperson who was working on them and told him. He was playing on his phone and continued to play on his phone but also started laughing. The manager went in the back and hid In the end a regular employee was able to waive half the restocking fee and refund some of the tax paid on the returned phone. That was the first and only honest employee.

I arrived yesterday afternoon around 1pm. When I arrived no one greeted me they just looked at me…read more The two people working the shift were with clients but did not acknowledge me at all. I thought that was pretty rude. I waited for about 5 minutes and just left. With this kind of customer service I'm even more convinced I want to switch companies.

Helped with multiple phone repairs as well as purchased a couple hones from this business, they are…read morealways helpful, communicative, and go above and beyond. Will continue to utilize them and reccomend their services to friends and family.

This place ruined my phone! I took my phone here for a cosmetic repair, and when they gave me my…read morephone back it would not function properly at all. I had to replace the phone.

This is the best Verizon store. Grace is so helpful and knowledgeable about the products and…read moreservices.

Ryan and the entire Verizon crew are awesome! They assisted…read moreme in transferring my data and contact information from my old device to my new, upgraded phone. This crew has the three "P's": professional, polite, and patient. Important final note: This Verizon location is not a corporate store; it is a third-party retailer. With that being said, this team is the BEST Verizon staff whom I have ever encountered!