Zero stars I brought my cracked iPhone in here a few months…read moreago for a replacement screen Cheapest place I found (I wonder why) Only cost around $50 as I remember. When I was using my phone with the new screen it was acting very glitchy and not quite responding to touch. So I lived with that for awhile, fast forward to a few days ago I took my phone to a new place Because I noticed the screen was lifting in the corners. They told me the work that was done previously was very unprofessional and the two small screws that are ALWAYS supposed to be screwed back in after repair only had ONE PUT BACK IN! This place is terrible. Spend a little more money somewhere else and you really do get what you pay for! My iPhone is like brand new again. No more glitches and this time I have 2 screws instead of one!

Never coming back here again. Not only were they rude, but I ended up paying $240 for my phone…read morerepair. This repair took over 4 hours to do. The day I showed up, they were accepting cash only. Who doesn't accept credit cards?! I only had a card and the gentleman wouldn't work with me at all. He ended up holding on to my phone until I received cash, and wouldn't even let me use my phone after he had possession of it, to call my husband to let him know I was safe after 4 hours of not coming home. I've never received such a horrible experience before. You'd think they'd be accommodating considering the fact that we paid their company so much money. Nope! Never again. I do not recommend this place.

they have a man working here that is great with people and took care of us in a matter of minutes…read moregave us what we needed at a great price and explained everything to us and showed us how the new tech worked and away we went great service! This is the only place to go for sure!

We've been with At&t for a while now and theses past months I've been having signal problems…read moreusually things like sos show up where my bars should be and I'll be by my boyfriend that also has at&t and he has signal so i figured something is going on i came to this location in hopes the problem can get fixed but i was very disappointed with the customer service here. So the gentleman that helped us said "ohh is like a radio station some times theres connection and sometimes there isn't " like what the ???? And to top it off the gentleman said call our line and if your not happy we won't fault you for having to change ,so not only was this trip useless but they obviously don't care about retaining there customers because signal or not ive been paying my bill and never late but that doesn't matter to them , so id say probably look elsewhere.

Wow what a peace of mind is to take your computer to Device Docs! They are super honest, accurate…read morewith their diagnostic. Transparente with the costs of the parts (in case you need to purchase them so they can fix your computer or gaget). On time and with a great positive attitude to take care of your Device problems. They have a great customer service, excellent technical solutions performed fast and their fees are amazingly reasonable. Absolutely the best place to go to take care of your beloved Computer & Gagets!!!

Hubby took my IPad to them as the charging port was giving me issues…read more They fixed it right then and there for 25 bucks , same day....15 minutes. They could have easily said will take it to the back and we'll call you tomorrow, y'all know where I'm getting at.... I highly recommend them for their honesty and efficiency .

Went after work to get internet for my recent move. Both men there were busy with customers. I…read morewaited my turn and there wasn't a check in line most ATT stores I've been in. I listened to the interactions and the younger one hardly ever let his customer finish a sentence before he would talk over them. The older man seemed to be doing well and his customer seemed very happy. When it was my turn, I got the younger one and told him my situation. Sounded like he had a great deal in mind but then disappeared in back and never came back. I took a seat and waited. Then I could hear a supervisor in back reaming him or both(? since both sales men vacated the floor). 'You have phones here and over here and over here and over here. If we were to get a (I think I heard audit?) right now...(couldn't make out the rest). Doing this whole yell fest, I took to drumming their pen on the table - more and more louder and quicker. Nothing. Then I blasted my techno music full volume for a few minutes. Nothing. I finally got up and left. I looked through the window when I got my car around. Still no one on the floor. So hey 'Carol'? Can you maybe scream at your employees when they don't have customers waiting? I won't be back. Should have listened to the poor reviews.

Customer service rep Noel was rude lazy no help. Forgot my glasses refused to help fill…read moreOut forms on his iPad said not his responsibility! T- Mobil here I come

Over the course of a few days, David had interacted with this store. He had paperwork. There was a…read moreset possible contract. I was not enthusiastic but I wanted him to feel good and how bad could it be? Why do I continue to challenge the universe to show me its bottom? The coverage was awful which led me to look at the email confirmations from the store at which point I discovered that they had misrepresented every aspect of the deal-- which they suddenly refer to as "an estimate." Despite seeking to cancel for sound basis and within the first 24 hours, we have been run around town "you need a corporate store!" (It is a corporate store) "manager will be in at __" "nope! Manager will be in at __" "only manager can waive the restocking fee" "only customer care can waive the restocking fee" the restocking fee is because the phone can't be resold because you opened the box." Etc etc yadda yadda... Selection? They had very little. Value? That's a negative. "The first bill is always twice as much" (the monthly bill we would end up with is much higher than we had agreed to in the contract, the first bill was to be more than twice.) Then they used "per diem" in a way that indicated that they had no actual definition. Honestly I feel as if we should have walked out when another set of potential customers threatened to kill a salesperson and then left. They had been on the phone waiting for customer service and the call was dropped. They might have been there for hours. One walked up to the salesperson who was working on them and told him. He was playing on his phone and continued to play on his phone but also started laughing. The manager went in the back and hid In the end a regular employee was able to waive half the restocking fee and refund some of the tax paid on the returned phone. That was the first and only honest employee.

I wait about 45 minutes to turn in a phone. It took me less time to buy a new phone then it look…read morefor me turn in my old phone at this location.

Helped with multiple phone repairs as well as purchased a couple hones from this business, they are…read morealways helpful, communicative, and go above and beyond. Will continue to utilize them and reccomend their services to friends and family.

This place ruined my phone! I took my phone here for a cosmetic repair, and when they gave me my…read morephone back it would not function properly at all. I had to replace the phone.

This is the best Verizon store. Grace is so helpful and knowledgeable about the products and…read moreservices.

Ryan and the entire Verizon crew are awesome! They assisted…read moreme in transferring my data and contact information from my old device to my new, upgraded phone. This crew has the three "P's": professional, polite, and patient. Important final note: This Verizon location is not a corporate store; it is a third-party retailer. With that being said, this team is the BEST Verizon staff whom I have ever encountered!