Peitrice was amazing in helping my husband finally take a deep breath after several months of a…read morefraud issue. We had a poor experience at the last store and man did she go above and beyond as an att rep should. We left with peace of mind and updates on future promos. I hope to switch over within the coming months!

I wait about 45 minutes to turn in a phone. It took me less time to buy a new phone then it look…read morefor me turn in my old phone at this location.

I had to pop in to this store to drop off a router the seller of the house I had bought left…read morebehind. It was easy and I got a text from the seller shortly after I dropped it off thanking me - so she was obviously notified. While I was there in the store, I made arrangements for my service to be moved from my rental to my new home. Two birds, one stop.

Anthony J is extremely kind, professional and his personality is captivating …read more He's from Brooklyn NY! And his accent is GREAT!!! We switched today from T-Mobile to cox and got the new iPhones . We saved at least $100 a month on our bill and got the insurance coverage added. The manager Brandon was so helpful and professional. They know there shit here.!!

My husband and I had a great experience at T-Mobile thanks to Michael! We were just picking up our…read moreorder and had no idea how to actually set it up. He was super helpful, knowledgeable, and made the whole process quick and easy. He really took the time to explain everything and made sure we got exactly what we needed without feeling rushed or pressured. You can tell he genuinely cares about customers and represents T-Mobile's values really well. Customer service like this is hard to find these days--definitely recommend asking for Michael if you stop by. You'll get an expert who knows exactly what he's doing!

Purchased my iPhone 16 Pro from this T-Mobile store on Marks St, Henderson. Received the worse…read moreservice ever. Explained I needed a screen saver. The employee took my information and said it would be 5-10 minutes. Then after 2 customers (walk ins after me were helped immediatel, I asked how long and she said, I told you 30 minutes. When I asked why the 2 men were helped before me, she said she didn't see the older man that was helped immediately by a young man immediately inside the door, and then she helped a man who I guess had been in earlier and returned...that's MOT THE POINT...I just needed a screen saver and was blown off! so I left without giving that store my business and I will never return to that store! I got out to my car and decided I needed to let the store manager know about the service I DID NOT receive! I called in, the young lady said she was going to put me on hold. it would take 5-10 minutes...Are you kidding me. I was on hold for 6+ minutes and still no Mabager. I hung up! I called Customer Care for T-Mobile and reported this store! Thank you to the Customer Service Representative for listening and taking down my information. PLEASE DO NOT PATRONIZE T-MOBILE Experience Store ON MARKS STREET, Henderson, Nevada, 89014! If I could give this store A negative number I would have! The Manager of this store needs training so he/she can manage their employees to be attentive and respectful to long time T-Mobile customers!

Went after work to get internet for my recent move. Both men there were busy with customers. I…read morewaited my turn and there wasn't a check in line most ATT stores I've been in. I listened to the interactions and the younger one hardly ever let his customer finish a sentence before he would talk over them. The older man seemed to be doing well and his customer seemed very happy. When it was my turn, I got the younger one and told him my situation. Sounded like he had a great deal in mind but then disappeared in back and never came back. I took a seat and waited. Then I could hear a supervisor in back reaming him or both(? since both sales men vacated the floor). 'You have phones here and over here and over here and over here. If we were to get a (I think I heard audit?) right now...(couldn't make out the rest). Doing this whole yell fest, I took to drumming their pen on the table - more and more louder and quicker. Nothing. Then I blasted my techno music full volume for a few minutes. Nothing. I finally got up and left. I looked through the window when I got my car around. Still no one on the floor. So hey 'Carol'? Can you maybe scream at your employees when they don't have customers waiting? I won't be back. Should have listened to the poor reviews.

Customer service rep Noel was rude lazy no help. Forgot my glasses refused to help fill…read moreOut forms on his iPad said not his responsibility! T- Mobil here I come

We've been with At&t for a while now and theses past months I've been having signal problems…read moreusually things like sos show up where my bars should be and I'll be by my boyfriend that also has at&t and he has signal so i figured something is going on i came to this location in hopes the problem can get fixed but i was very disappointed with the customer service here. So the gentleman that helped us said "ohh is like a radio station some times theres connection and sometimes there isn't " like what the ???? And to top it off the gentleman said call our line and if your not happy we won't fault you for having to change ,so not only was this trip useless but they obviously don't care about retaining there customers because signal or not ive been paying my bill and never late but that doesn't matter to them , so id say probably look elsewhere.

DON'T BUY FROM HERE RUN AWAY! MUST READ!!…read more Very disappointed I literally drove to the location because Kevin was nice on the phone. Regret not asking for him. I went in knowing exactly what I wanted. The girl helping me tried down selling me the watch I wanted. She kept saying they are the same. No they aren't I wanted the more expensive gold watch she wanted to give me the mat less expensive watch. She answered a phone call FACETIME with her spouse. Excuse me you are dealing with my account and FaceTiming with your spouse. She didn't ask for a signature she signed it her self! She added a plan to my account with out asking and I know all this because I recorded the whole transaction because it all didn't feel right. If I didn't trust her I should had said never mind so that's my fault and I wanted to give her a chance. However I got an email from at&t with the changes SHE MADE TO MY ACCOUNT. I will be calling at&t and complain. Honestly if you don't have at&t DONT START RUN!! Customer service at stores suck and on the phone! No one is helpful anymore I heard T-MOBILE HAS BETTER DEALS GO CHECK THEM OUT! I will NEVER RECOMMEND AT&T to ANYONE. Thank you for the horrible experience. They are very unprofessional. DO NOT BUY FROM HERE !!!

UPDATE: My husband went into this store this past Saturday and Store Manager Victor Cardenas turned…read moreit all around for us and has been absolutely amazing in every way possible. He gave us a great trade-in deal and was completely positive and professional. We sincerely appreciate Victor's response to my Google review and his willingness to turn our not-so-great experience around. Thank you Victor! You are the best! You made our phone upgrade experiences amazing!

Customer service is good but the cellular service so called WiFi is bad. We appreciate the perks…read moreand that's about all.

Went to Metro on Sunset in Henderson with my friend to help him get his old number back. The guy…read morethat helped him around 6 pm gave him a new phone but didn't let him keep his old number. That was a red flag! So I said I would go back with him to fix the situation. A woman was there the next night and said she couldn't help my friend so I said call the guy from last night. She did only to have him hang up after she discovered the guy didn't post the payment for the month and the receipt didn't say payment. Long story short my friend got his old number back and kept his old phone, gave back the new phone and she printed a receipt for payment. Then she wanted both receipts back and I said "NO" and we left. Something really shady is going on there. Don't recommend doing business there!!!!

The location on sunset/marks is the worst. The customer service was the worst I have ever…read moreexperienced ,not helpful at all, she clearly had no idea or knowledge about phones. Not friendly at all! I have been a metro customer for 15 years and am considering switching just because of her horrible customer service! If I could give negative stars I would!

Just wow!!!!! I've…read morehad such a wonderful experience! The customer service you get here is just incredible! I made the mistake of switching over from AT&T over the phone because the person over the phone made so many mistakes. However I came in the store and a huge THANK YOU to Edwin and the assistant manager!!!! Edwin helped me get everything in order and honestly I usually would have been super upset but they just had amazing vibes and they really knew how to just help me get through the nightmare! I was soooooo grateful that Edwin went over additional options that I had no idea they offer and I really wanted. I love that they are really honest kind and not at all pushy. I'm definitely coming back for everything! I HIGHLY RECOMMEND YOU ASK FOR EDWIN he is super nice and honest everyone is but he just helped me through the process! The store is clean everyone works fast and work so great together! If you speak Spanish they have so many people who are bilingual!!!! Any upgrades, promotions, new lines or you hate your current carrier TRUST ME YOU NEED TO COME HERE TO GIVE YOU THE BEST OPTIONS!!!! I live by a dead zone and let me tell you I have WAY BETTER RECEPTION WITH VERIZON!!! I can't thank you enough!

After 21 years with Verizon, the service has increasingly declined over the past five years …read more Constant "call failed" messages when attempting to make a call and in the middle of a conversation, even with a new phone. Important calls in my contacts get blocked by Call Filter. Customer service sends you in circles and never resolves anything. I have friends with Verizon who experience the exact same issues. I only stay with them because the competition isn't any better.

If getting your phone repaired was always like this, I would almost look forward to breaking it…read more Len runs the front like a stand up comedian (boss energy) with elite customer service skills. Quick, funny, and actually makes you feel like you are in good hands instead of just another ticket number. The whole vibe was upbeat and welcoming from the start. Gary handled the repair and absolutely nailed it. Fast, professional, and my phone came back looking and working like nothing ever happened. If you need phone repair, screen replacement, or anything device related, this is the spot. Great people, great service, and they somehow make the whole process enjoyable.

KJ was very kind and patient in verifying that my phone could charge properly. I have also been to…read morethis location before after dropping my phone 2-3x and they had been able to fix my phone the same day. Definitely recommended the Henderson location.