Went to the store with my and my wife's phone, very nice gentleman there switched both from ATT to…read moreCC. He did everything couldn't have been easier. Only been with CC for a couple of months but so far absolutely no difference except I cut my bill half.

We came here recently because we were considering leaving Boost Mobile (has changed ownership…read morelately, but not sure which corporation actually owns it). There is a deal for AARP members. We can keep our telephone numbers. We'd just need a transfer PIN ((doesn't expire)) from Boost Mobile. Hubby has an iPhone, I have an android, Samsung galaxy phone, we could get a line for our son (hubby's old iPhone), who is 11 now, and my father-in-law who also wants to switch to get a better deal. It would've been $80 for a month for all four lines (unlimited talk and text). With Boost, for our two lines, on our existing plan, it's $35 unlimited talk and text for both of our phones. So, we'd be saving money. This still would be a viable option for us, if Boost f's up again. Big square shaped space. Clean location. A couple of seating areas. Spread out. One clerk was with a couple of customers at the table behind the front desk. We spoke with the man at the desk, who was very nice, and he answered our questions. There were a couple of displays with their products. Closed on Sundays.

My husband & o went to the store today for assistance with our phones. Matt Mercury was so…read morecourteous & very attentive & a funny guy. Oh how it was great to have great customer service. I hope this company knows how he is such a great asset

Went with a Samsung S26 Ultra and an Ultra Watch with both purchases needed to be shipped to me. I…read morewas told I had like 2 weeks if I wasn't happy I can return the products. Happy with my S26 but the new Ultra watch 2 was coming out in about a month so I decided to return the watch unopened never been touched. It's been 3 days since purchase. I went to the store to return and a Manager Ivan recalls my conversation on the phone with him and said I thought I told you we need to charge you a stocking fee? I said T-Mobile on the phone wants to speak with you that I'm well within my right not to get charged for a restocking fee. Ivan adamant that he was going to charge me a restocking fee no matter what. I was on hold with corporate and again a second rep says no that's not true you are not going to be charged a restocking fee asked to have him on line. I had her on hold for the manager to speak with them and can you believe it Ivan sneaks out of the store. The rest of the employees say they cannot do anything. This is 3 days after purchase. T-Mobile corporate on the phone was nice to send me a shipping label to ship back the watch without a charge. I still have 2 watches to purchase, a tablet and a MaxPro phone for the wifey yet that didn't matter for the Little guy Ivan. It was more important that he collects his $75 restocking fee. The experience on the phone with T-Mobile was much better than going to the store waiting almost two hours as if you're trying to buy a car. Some sales guy start telling me "uhh well it's says it on the paperwork that you will be charged a restocking fee" Absolutely nothing was disclosed during purchase and at then I realized these guys can be manipulative after the sale! Word of advice go to the store check out the products, touch feel and ask questions but you don't need to purchase your phone there. These vultures are paid a commission and looking for any way to nickel and dime you. I called T-Mobile 3 times and all were hassle free happy to help and could not believe the conduct of this store. Besides why wait 2 hours when you can be in the comfort of your home and get all the answers by calling T-Mobile corporate. Just purchased the wifey her new upgrade MaxPro and I got my new Galaxy Tablet. We both received them the next day. I thank IIvan for no longer needing to go in the store for a far better experience!

I went and ordered a new iPhone yesterday!! I have to give a Shout Out to Derrick !! He went above…read moreand beyond in customer service!! He was efficient and answered all my questions too !! Great employee!!

These inappropriately pushy salespeople have been knocking on doors in my neighborhood well past 9…read morep.m., waking folks up. Terrible business practice, will never be a customer somewhere that treats neighbors like this.

I went back today to exchange the phone after having another bad interaction at the store on St…read more Rose. They were helpful in informing me I had to restart my phone and provided me a charger. They gave me a better experience than the last time and I can acknowledge their help. Thank you.

Customer service was AMAZING!! Steven and Marcus were incredibly helpful with a very unique issue I…read morewas having. I couldn't thank them enough. I witnessed Marcus taking the time to be a great listener to customer, and Steven went beyond to help me with my situation. thanks again, guys!!

Mr Patrick is supaaaa! Nice! He's polite, respectful, and…read morehumble! He needs a damn raise! Thank you Mr Patrick for everything.

This is a tough review to write because until yesterday, I trusted Gadgetmates--especially…read moreJonas--completely. I've recommended them, defended them, and even did so in-store less than 24 hours before this went sideways. Then it fell apart. I dropped off my laptop at 2:30 p.m. for what I was told was a simple job: remove a RAID controller, copy data, and install a second SSD. I was promised it was "easy," that data transfer was the only real step, and that I'd have it back by 2 p.m. the next day. I was signed up for text updates--none came. At 5:45 p.m. that same day, I called to check in. I was told the transfer was "60-70% done." Two other people heard that call. The next day was a string of delays, missed calls, and vague updates. By 4:30 p.m.--well past the promised deadline--I finally learned the truth: no data had been transferred, no work had been done, and the laptop hadn't even been turned on. (Alienware logs don't lie.) Then came the real problem: Jonas. Instead of owning the failure, he pivoted to condescension and denial--telling me I "don't understand RAID," insisting no one promised a next-day turnaround, claiming my SSD was defective (it isn't), and denying statements multiple people heard firsthand. In short, the story changed, the facts didn't, and I was treated like the problem. Meanwhile, I can't get anyone to tell me my data was safe; I was panicking as any normal person would. I have backups, scattered across several drives and will take days to recover to 90% of what was on the laptop. I got the laptop back around 5 p.m., untouched until 3:30 that afternoon--hours after I was told work was already mostly complete. How do I know this? Because every powerup, every keystroke is logged by the laptop's security system. See shots below: One can see exactly when it was plugged in. Mistakes happen. I can deal with delays and mistakes. We're all human. What I don't tolerate is being misled, talked down to, and effectively called a liar when there's clear evidence otherwise, indicating precisely who did what and when. Curious isn't it, how some business project their own failings onto others, rather than just honestly owning the problem and making it right? That's how I manage my clients, anyway. Explain the failure, offer a solution, make it right, and everybody stays friendly. I'd never consider insulting a client; it cost a lot to gain them, and it's easily 30X more costly to lose one. Clients share experiences. Here, and elsewhere. And people trust those shares of personal experiences. shared on review sites. As I'll do on every review site I can find after the insults tossed at me. What a shame; my most trusted go-to gone means now finding their replacement.

10/10 experience at T-Mobile , I haven't been in one since getting the " new iPhone 14" to say the…read moreleast it's been a while , none the less , walking in and immediately being greeted , under 5 minutes were we helped by Fransisco , his kind demeanor and friendly energy made our experience so much better ! He let us know all of the available deals we qualify for , and as well as teaching us about the kid friendly watch! Which we did buy along with setting another appointment for the new iPhone 18! We will definitely be back to see fransisco ! If you ever need anything ask for him!

Maybe a good phone carrier--Not a good store…read more The day I went into this store was to pick up a replacement iPhone that my phone insurance sent to this store rather than to my residence. It was inconvenient--I was not interested in buying anything. So, I went first thing in the morning and arrived before they opened their door. I went inside when they opened but they mysteriously had 3 customers ahead of me. Told me to wait 30 minutes and that they put me in the cue. The store is small and smells terrible from the grocery store next store one wall over. It also wasn't very clean or fresh air for being opened for no minutes. I looked around and took some pictures. Then, I went to wait in my air conditioned car--it's still 100 degrees outside I am hopeful they'll call me soon. But unfortunately... 40 minutes later they still told me to wait a bit longer. I go back to my car. An hour and a half later they tell me they're sorry they still haven't gotten to my turn. Pathetic customer service. They were not sorry. They were helping others that had just come in verses calling me for my turn. Again--I only needed to pick up the replacement phone and transfer everything over they refused to just go in the back and get it for me. They failed all together. I told them to send the phone back and I'd call customer support. Just horrible experience. This location is on Silverado Ranch at Bermuda behind Dunkin Donuts.

I dropped my phone on my husbands laptop from about 3 inches away but it landed so perfectly that…read moreit cracked the screen. We were about to go on a week long vacation and could not send it in to Dell to have it repaired so we did some research for places in town to help us fix it. Walking into GadgetMates, I knew I made the right decision. The staff was friendly and very direct with pricing and timing. The person I inititaly spoke with even had the same laptop as my husband so he knew what to ask for right away. I left my info and they provided me with a card and ticket number, tagging both my laptop and charging block. They texted me all along the way. Once diagnosed, they called and let me know the damage. It was a reasonable charge for what was wrong. They had to have the part delivered so they quoted a specific amount of time but luckily for us, it was ready early and we picked it up the day we flew out of town. Literal perfect timing. They also were really good about letting my husband pick it up even though I was the one who dropped it off. The shop itself is clean and tidy and there are quite a few things to look at. I would recommend them to anyone who asks and be back in if we need another repair.

Addison fixed my mom's phone! I thought I was going to have to get her a new one. I would…read moredefinitely recommend this business!!

This is the best Verizon store. Grace is so helpful and knowledgeable about the products and…read moreservices.

Ryan and the entire Verizon crew are awesome! They assisted…read moreme in transferring my data and contact information from my old device to my new, upgraded phone. This crew has the three "P's": professional, polite, and patient. Important final note: This Verizon location is not a corporate store; it is a third-party retailer. With that being said, this team is the BEST Verizon staff whom I have ever encountered!