10/10 experience at T-Mobile , I haven't been in one since getting the " new iPhone 14" to say the…read moreleast it's been a while , none the less , walking in and immediately being greeted , under 5 minutes were we helped by Fransisco , his kind demeanor and friendly energy made our experience so much better ! He let us know all of the available deals we qualify for , and as well as teaching us about the kid friendly watch! Which we did buy along with setting another appointment for the new iPhone 18! We will definitely be back to see fransisco ! If you ever need anything ask for him!

Maybe a good phone carrier--Not a good store…read more The day I went into this store was to pick up a replacement iPhone that my phone insurance sent to this store rather than to my residence. It was inconvenient--I was not interested in buying anything. So, I went first thing in the morning and arrived before they opened their door. I went inside when they opened but they mysteriously had 3 customers ahead of me. Told me to wait 30 minutes and that they put me in the cue. The store is small and smells terrible from the grocery store next store one wall over. It also wasn't very clean or fresh air for being opened for no minutes. I looked around and took some pictures. Then, I went to wait in my air conditioned car--it's still 100 degrees outside I am hopeful they'll call me soon. But unfortunately... 40 minutes later they still told me to wait a bit longer. I go back to my car. An hour and a half later they tell me they're sorry they still haven't gotten to my turn. Pathetic customer service. They were not sorry. They were helping others that had just come in verses calling me for my turn. Again--I only needed to pick up the replacement phone and transfer everything over they refused to just go in the back and get it for me. They failed all together. I told them to send the phone back and I'd call customer support. Just horrible experience. This location is on Silverado Ranch at Bermuda behind Dunkin Donuts.

I went to this location the other day and they closed 30 minutes early so I had to wait the next…read moreday to get service. I understand why wait 30 min till they close but I had other things to take care of. Besides who knows how early they really closed.

carlos has no respect for customer's personal information. i walked into the store just the other…read moreday. after he was done with the customer ahead of me, it was then my turn. he asked questions to find the issue then he began asking me my personal phone info which was expected until he started writing it donw on a paper with everyone else's personal information for the world to see. i mentioned to him that his method was not only unsafe but that i was not going along with it since i was unfortunately able to see 3 other accounts written on his paper with their pin code open for anyone to see. personally, this is all kind of bad. i've worked in security the past 6 years and let me tell you, it takes a thief a few seconds to gether your info and use it. it's that simple and that quick. carlos has no respect for personal info. imagine if it were our social security numbers. then i wouldve had access to 3 different accounts all because he has no regard for others. i told him it was very unsafe and unprofessional. he then decided i wasnt goiung to get any service with him and then he pretended i was no longer i the store for calling him out then he begain helping another lady as if there were no issue. this kind of behaviour supports thievery if he is not already the thief! a new and improved method should be introduced because exposing one's personal information on a piece of paper is diabolical. carlos, you need to do better. this is unacceptable. it cant all be about your paycheck.....try caring about others personal information and being professional or just quit!!!!!!!!!!!!!!!!!!!!

Ghiman helped me get set up to trade in my old phone, get the applicable discounts as well as new…read moreprotective items for my phone. He's very knowledgeable and was helpful throughout the whole process!

I've been having so many complications ever since switching over to Verizon my bill is never…read moreconsistent the insane unreasonable unexplained fees, the very undirect and unclear bill breakdown from a customer's viewpoint, just everything has been very stressful but Ghiman has put my entire experience much more at ease. He goes above and beyond and I can trust him too always make me feel seen, heard, and like I always have someone trying to attack the issue at hand with me and I'm not so stressed out trying to handle it on my own or being told to go call customer service myself about it. if it wasn't for him I definitely would've left Verizon long ago!!! he got me switched over for great deals but continues to treat me like his customer even after the fact which I am so forever grateful for best customer service I've gotten from Verizon. I fear if it wasn't for him I would be completely stressed out and confused about my billing my plans left with my service getting shut off trying to go to another provider since I've never had such an inconsistent and highly fluctuating bill before. He really goes above and beyond always providing outstanding customer service. Always making sure I understand something and keeping me informed about any other promotions or deals going on for my household. Great rep

If getting your phone repaired was always like this, I would almost look forward to breaking it…read more Len runs the front like a stand up comedian (boss energy) with elite customer service skills. Quick, funny, and actually makes you feel like you are in good hands instead of just another ticket number. The whole vibe was upbeat and welcoming from the start. Gary handled the repair and absolutely nailed it. Fast, professional, and my phone came back looking and working like nothing ever happened. If you need phone repair, screen replacement, or anything device related, this is the spot. Great people, great service, and they somehow make the whole process enjoyable.

I drove here in the blazing heat , hoping that they would be able to fix my phone since I have…read moreinsurance , but they're too busy eating to actually help me. Hopefully , they'll be some actual workers that want to help the customers next to my call

So, backstory - my apartments provide WiFi which works sporadically, when it works at all. Since I…read morelive and work online, I NEED reliable, fast service and my only options are to MOVE, or find a mobile WiFi hotspot. I have one from Verizon that works, but even though I was promised (and pay for) unlimited service, they cut me off at 15 GB which lasts me about 2 weeks. I need another option. I found a great deal at Boost Mobile, $50 for a Coolpad Surf and $50 a month for 50 GB! The nice folks at Rios Wireless got me set up and hooked up in about 10-15 minutes! I appreciate the friendly service. Works great, I'm using it now as I post this. You can shop around, but you will not find 50 GB for anywhere near this price! Thanks! SG

Clean store and great customer service and very informative! Was greeted at the door by Salma so…read moreright off the bat, I knew it was going to be a professional place. The owner Brenda is really nice and even hooked me up with free hotspot for a year! No BS like other companies and definitely NOT A SCAM. Swing on by her shop and leave with great stuff and great hospitality. I highly recommend this location.

T-Mobile has always promoted good customer service for us so we were not surprised that the Serene…read morelocation held to the same Standard. They answered all our questions and fixed the problems.

I reached out to Magic Phone online because their ad showed an Apple Watch for $50. After…read morecontacting them, I learned that the real price wasn't $50 at all in fact, the actual price wasn't listed anywhere in the advertisement. Only the fine print mentioned financing. This goes against basic advertising policies that the advertiser uses. require the true price to be displayed. The whole experience felt like a bait‑and‑switch. Be careful this business is sketchy. And doing shady deals.

On March 27, 2026 I found this business via OfferUp. They had several MacBook Pro units for sale…read more When I got there, employees were very friendly. Once I looked at the Mac that was listed for sale I discovered that the Mac that I had first inquired about would not update to the latest MacOS version. Then they had another unit that was double the original price. They indicated that the more expensive of the two machines would update to the latest OS (which it did) and they also indicated that I could add this machine to my AppleCare One insurance plan so I went ahead and purchased the more expensive unit, I wanted to pay via Credit Card. They told me if I paid on credit they would have to charge me tax ?! They suggested that I use their preferred finance company so I qualified immediately and left the store. When I got home, I phoned Apple and was told that I could only put the machine on the insurance plan if I was the original owner and had proof. I was not the original owner so that was the end of that. Here we are six days after purchase, I went ahead and paid their finance company off so that was one less bill I had to worry over. For the privilege of using their financing I was charged $36 on an agreement that was supposed to be 100 days interest free. I also just discovered the power adapter that they gave with the unit is definitely not Apple OEM parts. Every time I touch the computer, you get a small static electricity type shock because there is no ground wire on the power adapter that they gave me. We are now all in at $1,337 and I have to go to an Apple Store to get the proper adapter which is probably going to be another $100 or so + tax and I may look at getting a new battery put into it. My best guess? I am into a used 2021 MacBook for around $1,500. I would have been better off going directly to Apple and getting a new machine for around the same price. I did call and mention this to the store, they said I would be better off getting new equipment. I asked the lady on the phone if they would be able to offer better pricing than Apple and she said: No, we are retail." I asked her what benefit I got purchasing from them, she remained silent and with that I said "I don't see us doing any future business together" Without saying anything else, she hung up on me. I think this place caters to the Hispanic Community and to folks with no credit or bad credit. My advice to anyone reading this would be to STAY AWAY from Magic Phone. Hope this is helpful to someone out there.

On June 7th @ 7:15pm I came to this location to pay a bill. My gf was going to buy a phone & set up…read moreservice. When we arrived there were 2 individuals approaching the doors & we saw they didn't open. So when we walked up we asked what was going on & turns out they were closed already. We had just came from the Wireless Toyz around the corner & looked up Metro by T-Mobile nearby. So we knew this location was SUPPOSED to be open. All 4 of us customers asked through the glass doors "why are you closed early?" & we were met with laughter & eye rolls. I guess these 2 female employees felt they were well within their right to close shop AT LEAST 15 minutes early. I say "at least" bc my girlfriend & I arrived @ 7:15. However, 1 of the female employees had already swept & just finished mopping while the other closed the register. So I safely assume they locked those doors at 7 o'clock knowing they were SUPPOSED to be open until 7:30. It's disgusting but this is the generation of ppl that businesses are picking from when hiring. Lazy, unmotivated, bad attitude, entitled, irrational & filled with excuses for incompetence. This was a horrible experience & I'm sure I speak for the other customers who were there as well. It definitely made my personal view/opinion of Metro by T-Mobile change for the WORSE & honestly it made me look at this specific location as a crap store. My advice: STAY AWAY FROM THIS PLACE. Maybe they have better employees, maybe not. But that's too much of a coin toss, I'd rather take my money somewhere else. I'll post a clip from that day so you can see the 2 employees who behaved this way & know that this really happened.

I've had Metro for 5 years and I can without a doubt say Celest has provided the best customer…read moreservice so far. Very helpful and informative, she helped me with my purchase in a fast and efficient manner and also let me know about the available deals and after learning about them I couldn't see how anyone could say no! Thank you for your help!