If getting your phone repaired was always like this, I would almost look forward to breaking it. Len runs the front like a stand up comedian (boss energy) with elite customer service skills. Quick, funny, and actually makes you feel like you are in good hands instead of just another ticket number. The whole vibe was upbeat and welcoming from the start. Gary handled the repair and absolutely nailed it. Fast, professional, and my phone came back looking and working like nothing ever happened. If you need phone repair, screen replacement, or anything device related, this is the spot. Great people, great service, and they somehow make the whole process enjoyable. read more

uBreakiFix by Asurion - Screen is perfect! - Electronics Repair Near Me - Henderson, Nevada

KJ was very kind and patient in verifying that my phone could charge properly. I have also been to this location before after dropping my phone 2-3x and they had been able to fix my phone the same day. Definitely recommended the Henderson location. read more

My Samsung Flip 5 needed a new screen protector, and this is one of the authorized service centers that can do it for free. I called before I came to make sure they could do it, and the guy said "as long as you get here by 5, we can do it today, since we close at 7". When I got there, they did let me know the phone would be ready closer to 6:30 than 6. I agreed, and I gave them my phone. They had to do some checks on it before they accepted it. Then, they took it to be serviced. I was with my husband, so I gave him his phone number so that they could call when it was done. We killed two hours and then made our way back to the store around 6:30. No one called us, per se, but the phone was ready when they said it would be. So far the phone is working great and it's nice to have a new screen protector again that isn't falling off the phone. I'd recommend this place, but make sure you call beforehand so you are not wasting your time. Also, be prepared to be without a phone for a couple of hours. Pretend like it's 1996 haha.. If you don't have someone with you to be your back-up phone, you can walk to Target or a few other places to kill time and shop. You could also walk to the mall across the street. read more

uBreakiFix by Asurion - Interior - Electronics Repair Near Me - Henderson, Nevada

I've paid for phone insurance for as long as I've had a phone. In the past, I've had Asurion send me a replacement device after paying a deductible. This time around, I received an option to have someone come to me to fix the device or go in store for the repair (both options being no cost to me). I dropped my phone in our tile kitchen and cracked the screen. I submitted the claim online on Aug 23 and selected the option to go in person. I chose the location closest to me, being the Ubreakifix store on North Stephanie. I called the store right after I submitted the claim to verify their hours and see if I could make an appointment for Sunday, Aug 25. I was told no appointment was necessary. They are only open 12noon to 5pm on Sundays, so I wanted to make sure I was good. Arrived Sunday after 2pm with my phone. Len was working at the front and got my claim pulled up on her end. I also bought a glass screen protector to be put on after the repair was completed. I was interested in getting a new Otterbox, but unfortunately, they didn't have one available for my type of phone. They do sell some accessories here but not a huge selection. My screen was repaired before they closed. It only took over two hours for them to make my phone look like it was new again! This was my first time having a phone repair done, and I'm just stunned with how easy and quickly this experience was. I was told RJ was the technician who serviced the repair. This was such a simple and seamless experience it's almost too good to be true. But it is. I hope my phone never breaks again, but if I get into a situation where it does, I will come to this place again. Five stars. read more

uBreakiFix by Asurion - Electronics Repair Near Me - Henderson, Nevada

I somehow confused this repair shop with another in Henderson. But, this one was closer and they price matched the other shop over on Eastern, which was much appreciated. It took just over an hour to get the scary, swollen battery out of my Samsung Galaxy and replaced with a new, OEM one. I appreciate that they use genuine Samsung parts. The location is great, and I ran a couple of errands in the complex while they repaired my phone. They do charge a 3% fee for credit cards, so bring a debit card if you can. I'm glad I accidentally ended up here today. read more

Called on phone for screen ,they quoted price. Came in and they told me another price. Left phone. He told me the phone didn't work.. I told him the phone work when I gave it to you.. He didn't fix screen and told me the phone was not working.. crazy!!! Never again.. they weird the phone works.. He refund my phone. Going take it to apple read more

If I could give zero stars, I would. After three separate encounters over the past year, I can confidently say that the front desk experience at this location--specifically with the same Asian female employee--is consistently appalling. She is rude, condescending, dismissive, and outright combative. Each time we've dealt with her, she's been unhelpful and lazy, refusing to take even the most basic steps to assist us. When asked for her name, she flatly refused, which speaks volumes about her accountability. This most recent visit was the final straw. My wife and I watched her treat multiple customers with the same disdain and arrogance. She initially refused to call other uBreakiFix by asurion locations to check for a part, instead telling my wife to do the legwork herself. When I asked to speak with a manager, she deliberately ignored the request and began helping other customers who had just walked in--clearly trying to avoid responsibility. Eventually, the manager, Bo, came out and was helpful. However, even while I was calmly explaining the situation to him, she repeatedly interrupted, raised her voice, and became verbally aggressive. I reminded Bo that this wasn't the first time I had brought up her unacceptable attitude--on previous visits, I had voiced similar concerns, and Bo had apologized for her behavior. Yet clearly, nothing has changed. It was obvious she couldn't handle being confronted with the truth about her unprofessionalism, and Bo, once again, did nothing to stop her from escalating the situation. To make matters worse, we were on the phone with Samsung and Asurion at the time, trying to resolve a system issue. Instead of cooperating, with Asurion's directions, the front desk employee actively undermined the process. She claimed that a nearly invisible hairline scratch on the spine of my wife's Galaxy Fold 6 was the reason for the inner screen damage--damage that was actually caused by another uBreakiFix by asurion location the day before (which was closed on Sunday, hence our visit to Henderson). This location is a disgrace to the uBreakiFix by Asurion brand as well as Samsung, Apple and any other company it represents as an authorized repair center. If you value your time, sanity, or customer service, avoid this store at all costs. And to the management: if you're wondering why your reviews are tanking, start by looking at the front desk. read more

It's a RipOff Store and Service. You charge $94 for a check up or a $24 monthly option, and ended up an item which is said to be un repairable. I will never recommend your services. It's a ripoff service provider. I will place this review on yelp and other review providers to allow my neighbors and friends not to waste time and money. read more

I made the appointment online came in next day for my Xbox controller to be fixed. No one was at the front counter. I waited for about a 3 minutes and then finally someone came up to the front, a little Asian lady. I asked her about the controller. She said no we don't do that even though I clearly had the appointment they're only looking to fix high price items like cell phones. Complete waste of time I would definitely go anywhere else unless you need a screen fixed on your phone, but even then the Customer Service is trash read more

I don't usually write reviews but this company is horrible. Never get your screen repaired here I paid 140 for my screen to get repaired 2 days later I drop it from my desk with a case, less then 2 feet, and on carpet. It completely shatters. I go back and explained to them and they don't do nothing about it but try to charge me 140 again for a horrible service they did on my phone. The lady tried to give me $20 off but at that point it's not worth it when they use screens that don't last at all. I recommend avoiding this place at all cost they don't care and use cheap products and try to rip you off for more money. Please avoid this place at all cost and try to find a better place or you'll have to spend double the price to get it fixed again. read more

Overpriced products. Will not be returning to this location for any iPhone repairs or accessories.

Waste of time. They can't do anything to fix my Samsung even though Samsung sent me there to get it fixed. Don't waste your time going there. Just send it to Samsung to have them fix. read more

Overcharged and overrated.terrible place and terrible service.they took 4 days to tell me they couldn't fix my phone .ripoff artists.

Let me start by saying if this review was about the customer service, it would be a 5*. Everyone I talked to at this store was helpful and friendly. "Z" went above and beyond to help me out. Except there's one thing. My daughter's zflip 4 was glitching and started getting dead pixels, both of which are covered by warranty package with Samsung (care +). Calling Samsung Care+ resulted in our warranty work being recommended to be performed at Ubreakifix. Ubreakifix is a certified Samsung repair shop. So getting the screen fixed there made sense. After giving them her pin, and having to put the device into developer mode, (ugh) they performed the repair. But in testing the fixed device, the accelerometer wasn't working.... ugh. Another call to samsung care+... phone will be replaced completely. Great. I need to send the glitched phone to Samsung. So I went to pick it up from ubreakifix, and the screen was completely non-functioning. No backlight, nothing. They apologized but it seemed they had broken it completely. It was unusable and not what Samsung would expect for the warranty return... :/ Again, Z was apologetic and tried to be helpful, and tried to be accommodating, but I walked in with a functioning phone screen, and now I had a brick. Z offered to help transfer the phone data from the broken phone to a new one once it arrived. He also offered to update their repair logs to care+ stating that they were the one who broke the screen. He even tried to get the broken screen working an extra time while I waited, but was unsuccessful. The flip z4 phones are pretty fragile, apparently. Seems like they're also problematic to repair. Get the care package for sure if you're considering one. UPDATE! once the replacement phone arrived from care+, I contacted ubreakifix to schedule the data transfer. This was when they explained that they thought there was a fix to get the dead screen working. So I took the brick phone back, and indeed, they were able to get the screen to turn on and work. This allowed us to do the data transfer and get the defective phone ready to send back to Care+. Overall, they were unable to perform the repair I came to them for, but I was able to get a new phone thanks to having purchased the care+ plan. As I stated initially, the employees I talked to were nice and helpful. Hopefully your experience with the technical ability and how your device is handled will be slightly better than mine. Yes, I would bring another broken device here to be fixed if I needed to. read more

I went into the store. I was quickly greeted. I needed a repair on my phone. She told me it would be about 3 hrs. So I came back, waited maybe 5 minutes and she came out with my phone looking like new. It was easy and they kept their word, which is hard to find these days. 5 STARS read more

They were not helpful. I told them to went to another location before and explained what they did and that it was covered by insurance(repeated this multiple times). The person I spoke to denied that it was covered by insurance and they would have to charge. I wouldn't come to location. Try the other ones maybe. read more

Here was my experience please be careful with the information you receive from this store. On or around 2/15/23 I took my broken printer to the store 3/6/23 Since I had not heard from the store I stopped in to ask where they were at on it and I was told that it was not repairable but I could enroll in the home plus and come back in 60 days, pay the $100 deductible and have it repaired or replaced. 6/18 I came back to the store and was greeted by the same employee who then told me I needed to file a claim online or on the phone. I started to do this in the store but was informed by the phone customer service that the documents I submitted needed to be reviewed and nothing would be decided that day. 6/19 I received a general claim denied email so I called to ask for the specifics where they informed me that since this printer had previously been attempted repair this was a problem before coverage was created. I explained what the store employee had suggested to me back on 3/6/23 and they apologized that I was given bad information but the only thing they could do for me would be on new devices or problems. They did feel bad for my situation and offered one months service credit of the three I paid. I also called and emailed this store at 695 N Stephanie but have yet to receive a response asking for the employee name so I could mention them in this review but also a refund of the other two months they sold me on based on inaccurate statements. read more

Booked an appointment on their website at 9am for replacement iPhone screen. Got several email and text confirmations. Showed up for my appointment only to be told they can't do it today. What, exactly, is the purpose of making an appointment? No one ever called to tell me they were running late and I wasted a trip for absolutely nothing. read more

I had the best service for any phone company is that I've ever worked with. And uh, the people that worked. The front desk were so nice and professional and efficient. It was a great experience. I hope others have the same. My phone was fixed very quickly and was able to pick it up timely. Between my break from work!! Thank you everybody for your hard work and help. I would recommend you to anybody and everybody I know!! read more

UPDATE!!! I made my last review on 11/1/22, and it took 27 days for the owner to send me a message and respond. He was nice and apologized, stating it was unacceptable, etc. He provided his phone number, and asked me to call him so he could "make it right". Being that the phone issue was old news (remember he took a month to respond), I told him I would call and we could discuss. This was after I reminded him that "someone hired that manager and he felt perfectly fine treating my wife and I that way. In my opinion, he's just as concerning as the original employee." So I called him as he requested, and left him a voicemail. He never responded or called back. No here it is Jan 3rd in the following year and he still has not responded or called back. My wife has even left him two additional messages. It is what it is. Food for thought! read more

I have a Samsung Flip 4. I had the screen protector replaced as, over time on these phones, they come up in the crease of the phone. They replaced and did not warranty as supposedly my phone doesn't open flat. Looks flat to me! Anyway, I did it and 2 days later, it started coming up already! I realize it's not warrantied, but it should last more than 2 days! THEY WOULDN'T DO A THING!!! DONT GO TO UBREAKIFIX, THEY SUCK! read more

LANCE!!! YOU ARE THE BEST!!! I was on the phone with Samsung and TMobile trying to get my phone fixed for 6 HOURS!!!! Getting the run around of who is going to fix my phone! I was able to get with a Samsung rep that knew how to get my claim going. Long story short.. Lance gave me the CORRECT phone number to Samsung insurance claims and I was on the phone with them for 20 mins and they are sending me a replacement phone since it is still under warranty. Thank you again Lance! You are my hero! I truly appreciate you! Janice J. read more

Went In for some advice and explanation on why my iphone z fold was acting up and having so many issues. All the guy said was just to factory reset and that's it. But no further information too look out for any form of hacking. The woman just said people just go in for user error and was trying to get us out the store while the guy just stayed in the back. Didn't talk about any security software or anything knowneldable. Folks just don't care here read more

Fixed my screen for affordable price but they definitely invade your privacy. They said they needed my password to go through settings to check the battery but I looked at screen time after getting my phone back and they went through my photos Update: Someone definitely did go through it. From the time I got my phone and the time I took the screen shot I hadn't even had my phone back for 6 min yet . I recommend looking back at the cameras and also an apology. read more

uBreakiFix by Asurion - Electronics Repair Near Me - Henderson, Nevada

I have an iPad that originally had a broken screen. My first issue is each time I bring in the iPad it's a 5-7 day wait time. With this being a work iPad that just really sucks. When the iPad was returned the first time, the home button could not be pressed and required another visit with 5-7 days. Inconvenience but accidents happen Now this is where the 1 star review really comes into play..... Once the iPad was returned it took all of about 2 days for a small crack to appear on the screen. I took it in and they told me this was not under warranty and required another payment. As you can imagine I wasn't happy but did it anyways. After it was fixed they obviously did not test it as it didn't work at all. I contacted them back and they told me they had a bad batch of parts and to take it in to fix it, which I waited another 5-7 days. Now only a few weeks later I have a home button that only works if you click it in right place and cracks all over the screen. Whatever product they are using to replace iPad screens SUCKS! I've paid 2 times and still have a s**t broken ipad that I refuse to go spend more money only for it to happen again. read more

Came in to check on a charging port for my dads phone. They took a look at it and came back with a minute said it was cleaned out. No charge for that. Then they noticed that our screen were screwed up so they hooked us up with amazing screen protectors our phones haven't looked this good since we bought them. read more

Benny was awesome! My husband dropped his phone and the glass over the camera lens broke, so we set off to UBreakIFix first thing this morning. It took 20 minutes for Benny to replace the back of the phone and have it back in my husband's hand. Benny also cleaned the camera lens and the front of the phone. Very courteous, friendly, and informative. read more

Great customer service. Andy took care of my issue within a few minutes. Thanks Andy!!

These guys are notch very honest and extremely competitive Spotify singers. But first and foremost they Really know their stuff and are extremely kind and professional and a couple of them are even good at dumbing the tech issues down to where i actually could understand and know what they meant lol good people highly recommend and will be coming back with my phones tablets and MacBook pros in the future.. pro tip: check out Asurions home +*** they saved me thousands and they are not paying me to say that! For real. Check them if your also a human like me. The handsome clumbsy kind. Pays for itself actually better than Apple care these days no joke read more

uBreakiFix by Asurion - I broke & they fixed (well, insured out) my iPad. Highly recommend the Asurion home plus - Electronics Repair Near Me - Henderson, Nevada

Had my wife's computer screen fixed here and they didn't give back her charger. After calling for the issue to be fixed they told us they lost it. They never planned on telling us I guess. After waiting over a week for the replacement, they give us the wrong charger. Now going on 4 weeks without being able to use our computer. Still waiting for the issue to be resolved as of writing this. Never coming back here again that's for sure. read more

Brought my iphone in because i thought the charging port was worn out from using it so much. Raymond greeted me and was nice. He went back and grabbed one of his tools and started picking all of this lint out of the port. He plugged a cable in to check it and to my surprise it worked perfectly. Im glad he helped me and if i have any other issues i will definetly bring my phone back. Also he did tell me about their other services they offer through assurion which they will fix a ton of different electronics you have but the only bad thing was its $25 a month which i think is a little high. But im still thinking about it. read more

BENNY FIXED MY PHONE IN 4.2 seconds lol no lie... and didn't charge me! Solid! I'd definitely recommend and that's why I come here for all my phone maintenance needs read more

uBreakiFix by Asurion - Electronics Repair Near Me - Henderson, Nevada

Absolutely amazing. I took my pixel fine to Verizon because the screen was not responding. They couldn't figure it out and suggested I go to U broke it. The tech fixed it in under 30 seconds. Just wonderful. I would highly recommend this location for electronic repairs read more

Came here to get my iPhone XS battery replaced. There was only 1 person ahead of me in which they were finishing up. Rep up front pulled up my information, told me it would be ready in an hour and a half, they called when it was ready as they promised. Picked up my phone a few hours later and that was a breeze. Thanks for making this such a seamless transaction and following the COVID protocols. read more

I was so panicked because my charger broke on my phone! It's my life! Anyway, they fixed my phone minutes before it was going to die and saved the evening too! I almost felt like I was at an emergency room geez! Highly recommend these phone doctors! read more

Took in to have the battery and back replaced not only did they take way longer then we were told but they also never put the magnets back into my phone after replacing the back so now that feature is useless. read more

My phone won't charge. Not good. I think I'll take it to the T-Mobile store in the mall but worry about being talked into needing a new phone, wait time to receive it, etc. Then I remembered these guys very near to my home and I said I'll give them a shot, at least see what they say about the repair. I walk in and Bennie takes my phone to the back and within 3 minutes comes back with it fully functional again. They don't charge me but ask that I speak kindly about them word of mouth. Thank you Bennie and thank you uBreakiFix! read more

One that has you wishing for negative stars. Got my phone's cracked screen repaired today through Verizon / Asurion insurance. The tech came fix it, it took about 30 minutes. He came back and gave me my phone and it looked great. Just one small problem- NOTHING WORKS now. I immediately called the number on the business card because 1) It should work and 2) the tech told me that they have a 90 warranty on their work, so if something happened it would be faster to contact them if it was within the 90 days. On the phone the guy told me now I have to submit another request to Verizon because they didn't do their job. This is totally ridiculous. I literally called less than 5 minutes after the tech handed me my phone. This is the most pathetic case of customer service and work I have ever seen. HORRIBLE HORRIBLE HORRIBLE. STAY AWAY. Will be submitting BBB claim as well. read more

Had a phone screen fixed, upon inspections they said they see a dent, which you cant see....they just makes excuses not to help you because theyre just lazy....i dont recommend them.... read more

My phone was working fine aside from a small crack in the screen. Decided to take it in to get fixed and the screen was replaced. When the phone was returned it was no longer working properly. The phone would shut off all on its own many times per day. Took it back to get fixed and they claim that they had nothing to do with it. So not only did they break my phone but they wouldn't even give a full refund on the screen. I do not recommend going here. read more