Ghiman helped me get set up to trade in my old phone, get the applicable discounts as well as new protective items for my phone. He's very knowledgeable and was helpful throughout the whole process! read more

Verizon - New Phone - Mobile Phones Near Me - Las Vegas, Nevada

Stopped in Friday to get a new phone. I didn't catch the name of the gentleman who helped me, but he was very friendly, knowledgeable, and made it an easy process. They completely set the new phone up for me which is great, since I'm not really a tech person. For the amount of steps involved (transferring data, etc) I was happy with how time-efficient the process was! I'll definitely be a return customer. read more

Super bad service. Never called when my watch came in. Also it was the wrong color and never told me I had only 30 days to turn in my old phone. I could've done it when I was there, but they told me to hang onto it until they called about my watch, which they never did call. Now I may be out $800 for a trade in. NEVER GO GO HERE!! Go to an AUTHORIZED VERIZON DEALER read more

1 Star -- Deceptive Sales Tactics + Unethical Management = Verizon Corporate, Please Investigate I'm writing this in hopes that Verizon Corporate steps in to review the unethical practices happening at this location specifically under General Manager Larry. What was supposed to be a simple device upgrade turned into a misleading and financially damaging experience. Larry claimed that accessories were included with the upgrade, but instead, he throws onto our phone as many accessories as possible (1 phone case, 2 screen protectors on front, and 1 on back cameras) onto the invoice when I was assured the items are free and included but still proceeds to charge without clear disclosure of any "extra package" or approval completely altering the agreed-upon deal. Even worse, we later discovered that the original phone on the account hadn't even been paid off, something we were told would be taken care of during the upgrade process. The money that went toward all the padded accessories could have covered the cost of buying out the original phone and more! but instead it was wasted on unnecessary add-ons we didn't ask for. When we returned to resolve the issue, Larry was defensive, constantly interrupted us, and refused to accept any responsibility. He eventually issued a partial refund, but still refused to remove nearly $100 in "setup" and "Go" fees even though he didn't set up a single device us. I personally completed the setup for the phone, iPad, and Apple Watch. Fyi you can get all of these refunded if necessary with Verizon customer service on the phone! He claimed the fees were standard, but I've confirmed with other Verizon reps that this is simply not true. This entire experience was a case of deception, manipulation, and disrespect. I've been a loyal Verizon customer and expected transparency and integrity! This store provided the exact opposite. Corporate needs to be made aware. Customers should not be misled, overcharged, and dismissed. I strongly urge Verizon to investigate this Southern Highlands store location and hold leadership accountable. read more

I hope Verizon customer service can see this. My wife and I went in to the Southern Highlands location. On Sept. 25, 2025 at 5:30 in the evening to upgrade our phones. She was able to get the new Google 10 Pro. The guy was polite and quick. He was in training he told us. I went to get a iPhone 17 Pro Max. The store only had the orange color. I ordered the dark blue. I was told it would be about 3 weeks for it to come in to the store & they could hold it for a week before they would mark it available to be sold (if I didn't pick it up). On Tuesday (Oct.21) I got a text from Verizon saying my phone was delivered. I also got a text from Ghiman (an employee) in the afternoon saying it was ready to be picked up. I was unable to make it before the store closed due to work. I went Friday afternoon to pick it up and was made to wait over a hour while they looked for it. I was informed that it wasn't there, but I could get a silver one (that had people's names and order info). I was also told I could talk to Ghiman who texted me the next day. I called the number listed for the location Saturday morning and was sent to a call center. I kept asking if I could talk to someone at the actual store and the gal kept insisting she could help me. Finally when I told her what was going on and the name of who texted me did she finally transfer me. Ghiman told me that someone must have sold the phone and even said "It is what it is. Nothing he could do". He said they could only hold the phone for 4 days. I pointed out I went in the third day and it was gone. I asked if I could reorder the phone over our phone call and he said he could, but if someone came into the location he would have to hang up on me. He said I needed to drive in and possibly wait again just to order. This is the rudest and most unprofessional customer service from multiple employees that I have ever received. I will be driving further just to go to another location for help. This place is a nightmare. read more

Verizon - Text from the sales person - Mobile Phones Near Me - Las Vegas, Nevada

I was returning a WiFi device but they only had two workers that were absolutely patient and sweet. They gave me good advice and info, despite being bombarded with a bunch of rando's midday. I appreciate their time and any one that ever gives them a hard gaze can take a long look at mirror. Thank you for everything babes read more

Good peeps, they made it easy process getting my 9 year old daughter a new iPhone. Go check them out

Was in the store to get a new 15 pro max as mine was stolen the night before. Was met with a female employee ( can't remember her name but she was Asian ) I had told her I needed a new phone given the situation and that I am heading back to AZ in a few days. I get the case / screen protector for the device because I know they don't like you leaving the store without your accessories ( I worked at a phone store for 5 years & it's dumb but it is what it is ) so she then proceeds to tell me that I have a FREE line eligible on my account. Now I understand what it's like selling phones; you need to hit quotas. So I agreed and let her put the FREE line on my account. Turns out it was NOT free and she is now charging a whole line + 3 Disney upgrade plans on my account thinking I wouldn't notice ? These type of stores are the ones that do not last long and lose business very fast. Whoever implemented that selling tactic into their employees heads; deserves to stub their toe. If I could give 0 stars I would. Bye bye now read more

Thanks to Grace for helping me with my iPhone trade-in and upgrade! She was very thorough, honest, and efficient. I was paid and out the door in an hour and she even installed my screen protector. So friendly and I felt very comfortable throughout the entire process. Thanks again Grace! read more

Great service. Upgrade my phone today and Tim and Daniel make it super easy and smooth. There's little wait but its worth the time.

We have been Verizon customers since our first phones. We went to the Verizon store in Southern Highland for the first time and ordered our new phones. When they came in, John texted us. We all work past 5/6pm and he was supposed to leave at 6pm. We got there around 5:30pm and he stayed until all three phones were activated, and had screen protectors. John and Jesus are both great and super knowledgeable. Give these men a raise! read more

Verizon - John and Jesus! - Mobile Phones Near Me - Las Vegas, Nevada

Angel, is amazing and so friendly. My iPhone 14 would not turn on and I tried everything Apple support recommended. Angel, has the magic touch because it turned on for him. Instead stress relief thanks to him. Thank you! read more

I ordered a new phone, 14 pro max, and Grace explained they didn't have any in store so if I wanted it then I can place an order. I asked how long it will take and she says it will be here by 11/4. We went ahead and placed the order. Grace got in touch with me yesterday (10/28) saying my new phone is at the store ready to be activated. We got there and both Grace and AJ were helping other customers. I told my daughter to go be with her family who were at Baskin Robbins next door so she can have ice cream with her baby. Anyway, AJ finished up first and was kind to assist me. I was super happy with my new phone. In the past it was my kids who upgraded and I take their old phones. But my XR was really having issues so I decided to take the plunge and get the latest model. Was a birthday gift to myself! Anyways, I left the store around 2pm and about an hour or so later I got in touch with Grace because my son in law looked at our billing and boy was he surprised to see his Iphone 13 pro max was not paid off. Thank God for Grace!! We went back and had to wait a little bit since she was helping customers. But with a bit of effort calling the Verizon customer service, Aaron's issue was resolved. Hopefully we will see all these credits on next month's bill. So MAHALO NUI to Grace!! And AJ! You guys are awesome!! read more

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I came into the store today frustrated and upset that the pro max 13 phone I had recently purchased already had an issue that was causing it to not work, resulting in me not to be able to use my phone at all. Angel Luna knew what the problem was and immediately fixed it. In just a few minutes I was on my way. I went from being super upset to extremely happy, leaving the store with some accessories that should prevent the problem in the future. Angel is an excellent employee. Very knowledgeable and great customer service. Thank you, Angel! read more

My experience at a cell phone store had been long hours and frustrating math problems. I had the recent experience with the manager Clay, nice guy and made the whole experience easy to work with it took like an hour from walking in to walking out. He has great time management skills and is efficient with how me was able to transfer our iPhones. Amazing experience! read more

Came in to add two lines to my account and Clay took care of me in record time. So glad this store opened up in my area! I will be back and refer all my fellow Verizon account holders. Appreciate all your help Clay! Before you visit, make sure to check the website and schedule an appointment. Since he is following all COVID safety guidelines, you may not have access to the store if you show up unscheduled. read more

Verizon - Located in the Southern Highlands Marketplace next to Baskin Robbins. - Mobile Phones Near Me - Las Vegas, Nevada

Clay was very professional, patient, and accommodating to my parents who are not the most technologically inclined. His demeanor and care were truly appreciated and gave us his full attention in upgrading our plan and purchasing a new phone. My parents live in Mesquite and have not had the best experiences in the past at other Verizon locations. Clay now has a customer for life. The store had everything we needed and made for a very streamlined and easy process. I cannot recommend this Verizon dealer high enough. read more

I purchased all my new phones from this location. At first I wasn't thrilled with the service I received but then I met Jessica. Jessica went above and beyond to take care of my needs and answer all my questions. She was a pleasure to work with! A model representative and an Asset to the company. Highly recommend! read more

Verizon - Southern Highlands Las Vegas location! - Mobile Phones Near Me - Las Vegas, Nevada

My watch would not work could not figure out why. Grace, the owner took the time to really go into it and figure out what was going on. She must've spent at least a half an hour, figuring it out saved me the cost of buying a whole new watch and she wouldn't charge me, awesome Customer Service thank you Grace!!!! read more

I came into the store yesterday after having a phone sent to me from another state. There was little to no communication between stores so I physically went in and was dreading the process to switch over all my things and sort out my plan because I was in the dark about what the process was going to be like. It was absolutely miserable, however Grace was there and was so patient, very attentive and took care of me without making me feel like it was an inconvenience (which it was I'm so sorry) but seriously she was an angel and I'm so grateful for the service I received! read more

Really helpful staff. Even at 6 pm on a Friday I didn't feel rushed. The staffer didn't know it but there are adaptors for the iPhone Pro Max chargers an Amazon. read more

Came into the store and had a couple transactions that were a bit out of the ordinary. John was able to explain how he was going to accomplish each one and did it in a timely manner. Thanks John! read more

Horrible customer service! Do not go here, they will scam you! We went in to pick up two phones and add additional lines to our account but left frustrated and disappointed! Customer rep Chandler started our order and instead of telling us to come back or schedule an appointment, he made us wait an hour while he tried to help another person in the store. Tired of waiting and being ignored we told him to just cancel our order. We left with no phones and he still charged our account store fees! We previously bought a phone here with no problems which is why we went back for 2 more phones. But Buyer beware that if you do not fall for their phone accessory package they will then charge you all sorts of store fees! read more

I can't thank Alexis enough for her superb customer experience. She's so on top of her phone knowledge and had such an outgoing demeanor. I didn't feel pressured at all when she would suggest products. I've been an iPhone user for years and she made continuing using the blue bubbles a hassle free experience for me. read more

I just left after speaking to very nice and well prepared two men. The manager there is Clay and his employee is Fabian. Both know their stuff! I purchased a I phone 11 along with a protective glass case. They erased my old phone and made me a good deal on a new one! They told me to come back anytime I had a question or problem. They treated my wife and I like family! Their office is somewhat new, and there were not many customers. Anyone from Southern Highlands area with a Verizon phone should make this place there one and only Verizon place to go! Hardly any wait. Nice office inside, and a/c'ed. My wife and I will certainly return. D. Cornell Las Vegas read more

Well this was a painful experience picking up a phone ordered online with Verizon. Don't expect curbside pickup due to short staffing. Problem between Victra & Verizon led to rep needing management approvals & lots of back and forth for over 30 minutes. Then she said the new iphones don't come with adaptors (true) and that I might need to purchase one because charging system all changed (not true). So I paid $43 for an adaptor I didn't end up needing and had to return it another day. read more

I normally go to another Verizon store but this time I chose the one on southern highlands verizon store cause I was in a hurry and it was the closest one. Oh my god, Grace and Aj are the very best sales consultants I have ever had in my life. They got the best deals for me and my daughter. Every question, they have answers. Very helpful, fast and kindness employees. From now on, even if I move to another state, I would come to this store as long as they work here. Thank you very much Grace and AJ. We love you read more

Came in to get a new charger since my Pixel 4 charger got dammaged since I went camping. Clay was the first person to talk to me since I came in. He was busy with another customer with a lot of Ipads from what I saw. I told him I would be grabbing lunch and when I came back it was perfect timing. I came back after lunch and he was ready as promised. As his other customer left they told me "hey this guy will take care of you!". I knew I was in good hands. I got a case a charger and a screen protector since he gave me such stellar customer service. I'm ready to upgrade in 1 month I know for a fact I'll come to this location, he broke it down to me honesty and what I would have to spend out the door. He treated me like I was the most important person in the store I and I respect that. read more

Last night my Iphone 12 max pro began lagging and freezing but after a hard reset it was seemingly fine. That is until I woke up and my phone was completely unresponsive and repeatedly shut down and restarted on its own. After I got off work I headed to the Verizon store off of Rainbow and in Town Square to which they both had closed early with no notice on the doors as to why. None of the Verizon stores have a personal store phone except for this location in Southern Highlands. The employee named John answered the phone and assured me we would be able to work something out, after examining the phone we decided to upgrade to the 13 pro max. John was extremely helpful and set everything up in a very timely manner and was very knowledgeable about his job. After some time and setup I now have a working phone with new accessories. Thank you Southern Highlands Verizon and John! read more

This location and the management ARE A COMPLETE JOKE! They will gladly sell you anything they can in the store, but when it comes to ANY KIND OF PROBLEM they quickly make up an excuse as to why they say they can't help. Total waste of your time and complete lack of customer service is what you will experience if you do business with this store. And did you know this isn't really a Verizon store?!! At least not according to the management. So any kind of issue this store creates for your or your account, you'll have to go to an actual Verizon store to take care of it. STAY AWAY FROM THIS LOCATION PERIOD! read more

Came in for an insurance claim and got moved over to a business account and got a new phone! The manager Jessica and staff went above and beyond! Appreciate you making this process a lot easier. read more

Jessica at this store is great! She took the time to provide an estimate on upgrading my family with new phones and new plans. Clearly wrote out the details and options. Also, considered all factors (plans, phones, family members usage) and found ways to save us the most money on plans and most money for trade in on our phones. Usually a painful experience, but Jessica was quick and efficient. Best experience with mobile phone store service ever! read more

Jessica the manager is the best! She's so patient and so kind. My husband suffers from dementia and she was really nice and helpful throughout the whole process! I recommend to go see her!! She always gives me the deal so just for my new phone from her. read more

Jessica is phenomenal!! Amazing and sweet and patient go see her she's great!! Highly recommend

Clay, you are awesome!! Went in for a new line (iPad) he was so helpful and fast, really good at what he does. Highly recommended, come and see him! read more

Two days ago, we ordered online. We received an email it was ready for pick up-curbside. We drove all the way to this store. We had to walk inside-not a big deal. They didnt have enough staff to assist, was told I have to schedule an appointment, and other lame excuses. I end up canceling my order. I don't know why Verizon-online sent us to this place. read more

I've been debating to upgrade my phone for a while and was pleased to learn that a new Verizon location was opening fairly close to me. I went in to discuss an upgrade and although I was fairly certain what I wanted, the nice salesman, David was quick to present me with options. I was being a bit impatient and wanted a new phone right away, and the one I wanted was not available in that store. David offered to pick up the phone I chose from a sister store and have it available for me first thing the following morning. I returned the following day and David had my phone available and immediately began to set it up for me. He and his two associates Felipe and Dorian were friendly, efficient and made me and my two young sons feel welcomed and comfortable. They all kept my sons entertained while we were trying to transfer my info to my new phone and get the upgrading squared away. They didn't try to up sell me on products I didn't need, but offered their recommendations for what would be best to keep my phone safe and working well. David even took the time to apply my tempered glass and gave me the best value for my trade in. If you are already a Verizon customer or are looking to become one, go see these guys in Southern Highlands. It was the best experience I've had at a phone retailer. They were all so patient and knowledgeable and They made what could have been a long and boring process quick and fun. read more