10/10 experience at T-Mobile , I haven't been in one since getting the " new iPhone 14" to say the…read moreleast it's been a while , none the less , walking in and immediately being greeted , under 5 minutes were we helped by Fransisco , his kind demeanor and friendly energy made our experience so much better ! He let us know all of the available deals we qualify for , and as well as teaching us about the kid friendly watch! Which we did buy along with setting another appointment for the new iPhone 18! We will definitely be back to see fransisco ! If you ever need anything ask for him!

Maybe a good phone carrier--Not a good store…read more The day I went into this store was to pick up a replacement iPhone that my phone insurance sent to this store rather than to my residence. It was inconvenient--I was not interested in buying anything. So, I went first thing in the morning and arrived before they opened their door. I went inside when they opened but they mysteriously had 3 customers ahead of me. Told me to wait 30 minutes and that they put me in the cue. The store is small and smells terrible from the grocery store next store one wall over. It also wasn't very clean or fresh air for being opened for no minutes. I looked around and took some pictures. Then, I went to wait in my air conditioned car--it's still 100 degrees outside I am hopeful they'll call me soon. But unfortunately... 40 minutes later they still told me to wait a bit longer. I go back to my car. An hour and a half later they tell me they're sorry they still haven't gotten to my turn. Pathetic customer service. They were not sorry. They were helping others that had just come in verses calling me for my turn. Again--I only needed to pick up the replacement phone and transfer everything over they refused to just go in the back and get it for me. They failed all together. I told them to send the phone back and I'd call customer support. Just horrible experience. This location is on Silverado Ranch at Bermuda behind Dunkin Donuts.

Technology, our new evolutionary revolution!…read more As we move into the future, technology is taking over! Luckily we have some good individuals that we can find to help us guide us to the next frontier. Take my hand and let's explore and enjoy the journey. Ok, "it doesn't work!" "Please work!" Why don't you work? Who has been in this predicament when new technically and technological developments have occurred? Good news the staff here at Verizon can help. Let's give it to the master of ceremonies. The "one" with the answers! Let's do this! When we come to the store it means we cannot figure it out. Maybe we were not totally satisfied with our answers when we had to come to the store to deal with issues with the phone but we were pointed in the right way. Making an appointment is easy and pretty much required these days. The individuals here work very hard to make sure we are all taken care of. Thank you the small attention to our issues.

If I could give 0 stars, I would. I visited the Verizon store on St. Rose Parkway in Henderson,…read moreNevada, expecting a quick and simple customer service experience. Unfortunately, it turned into one of the worst retail experiences I've had. When I walked in, Angela was sitting at a desk wearing glasses, focused on two phones. I politely asked if I could use a charger to see if my wireless earbuds still worked before buying a new pair. Instead of trying to help, she immediately said they don't have chargers for customers. After asking me multiple questions about charger types, she finally handed me a cable--which proved my earbuds worked in less than a minute. It could have been that simple from the start. Since I was already there, I mentioned that I have four Verizon phone lines and an iPad, paying over $240 a month, and that I was interested in upgrading my phone. Rather than helping me, she acted like I was inconveniencing her. She rolled her eyes, seemed irritated that I was asking questions, and never once made me feel like a valued customer. All I wanted to know was, "What's the next model up from the phone I currently have?" She had my account in front of her, yet instead of simply answering, she repeatedly asked unnecessary questions about storage sizes and had me digging through my phone's settings. It should have been an easy sales conversation. The experience got even worse when I asked about buying new earbuds. She simply pointed toward the front of the store and said they were "by the door." When I couldn't find them, she reluctantly got up and discovered they had actually been moved to a lower shelf. Again, there was no effort to assist--just annoyance that she had to help. Customer service starts with greeting people, making them feel welcome, and helping them with a positive attitude. A simple, "Hi, welcome to Verizon. I'm Angela--how can I help you today?" would have gone a long way. Instead, I felt like I was interrupting whatever she wanted to be doing. I've been a loyal Verizon customer for years, and this experience honestly has me considering switching to T-Mobile. No customer should be made to feel like they're a burden when they're walking into a store ready to spend money. I won't be returning to this location, and based on my experience, I can't recommend it.

Went with a Samsung S26 Ultra and an Ultra Watch with both purchases needed to be shipped to me. I…read morewas told I had like 2 weeks if I wasn't happy I can return the products. Happy with my S26 but the new Ultra watch 2 was coming out in about a month so I decided to return the watch unopened never been touched. It's been 3 days since purchase. I went to the store to return and a Manager Ivan recalls my conversation on the phone with him and said I thought I told you we need to charge you a stocking fee? I said T-Mobile on the phone wants to speak with you that I'm well within my right not to get charged for a restocking fee. Ivan adamant that he was going to charge me a restocking fee no matter what. I was on hold with corporate and again a second rep says no that's not true you are not going to be charged a restocking fee asked to have him on line. I had her on hold for the manager to speak with them and can you believe it Ivan sneaks out of the store. The rest of the employees say they cannot do anything. This is 3 days after purchase. T-Mobile corporate on the phone was nice to send me a shipping label to ship back the watch without a charge. I still have 2 watches to purchase, a tablet and a MaxPro phone for the wifey yet that didn't matter for the Little guy Ivan. It was more important that he collects his $75 restocking fee. The experience on the phone with T-Mobile was much better than going to the store waiting almost two hours as if you're trying to buy a car. Some sales guy start telling me "uhh well it's says it on the paperwork that you will be charged a restocking fee" Absolutely nothing was disclosed during purchase and at then I realized these guys can be manipulative after the sale! Word of advice go to the store check out the products, touch feel and ask questions but you don't need to purchase your phone there. These vultures are paid a commission and looking for any way to nickel and dime you. I called T-Mobile 3 times and all were hassle free happy to help and could not believe the conduct of this store. Besides why wait 2 hours when you can be in the comfort of your home and get all the answers by calling T-Mobile corporate. Just purchased the wifey her new upgrade MaxPro and I got my new Galaxy Tablet. We both received them the next day. I thank IIvan for no longer needing to go in the store for a far better experience!

Ronald helped me upgrade my phone and add a line. He was very knowledgeable, kind, and patient. It…read morewas a great experience.

Had a great experience with iPhone Wizard!…read more I stopped by around 7:30 PM with a pretty awkward iPhone issue, and Sam was able to fix it within an hour. The price was very reasonable, and his service was polite, professional, and efficient. Highly recommend this place if you want quick and honest help with your phone!

if you value service and quality, skip this place. read the reviews. they have subpar screens and…read moreeven worse skills installing them. immediately after screen installed, informed technician it was lifting and "bouncy" on one side. he said my phone was bent and that's why the screen would lay flush. i had literally taken my phone to apple earlier in the day to get an estimate on a new screen. since they inspect your phone they would've said the frame was bent. long story short, this is a money grab business. avoid at all costs.

Ghiman helped me get set up to trade in my old phone, get the applicable discounts as well as new…read moreprotective items for my phone. He's very knowledgeable and was helpful throughout the whole process!

I've been having so many complications ever since switching over to Verizon my bill is never…read moreconsistent the insane unreasonable unexplained fees, the very undirect and unclear bill breakdown from a customer's viewpoint, just everything has been very stressful but Ghiman has put my entire experience much more at ease. He goes above and beyond and I can trust him too always make me feel seen, heard, and like I always have someone trying to attack the issue at hand with me and I'm not so stressed out trying to handle it on my own or being told to go call customer service myself about it. if it wasn't for him I definitely would've left Verizon long ago!!! he got me switched over for great deals but continues to treat me like his customer even after the fact which I am so forever grateful for best customer service I've gotten from Verizon. I fear if it wasn't for him I would be completely stressed out and confused about my billing my plans left with my service getting shut off trying to go to another provider since I've never had such an inconsistent and highly fluctuating bill before. He really goes above and beyond always providing outstanding customer service. Always making sure I understand something and keeping me informed about any other promotions or deals going on for my household. Great rep

To whom ever, I'd like to share my thoughts on your store location at Eastern & Serene, Las Vegas…read moreNV. I stopped in due to my iPhone freezing up on me, I was greeted by the Manager Stephen. I told him my issues with my device and immediately he said " let me see it Sir very confidently " I was shocked, one that a Manager is working on Sunday, and also this guy's presents let's you know he's all about business! It's about time that AT&T did it right! Thank you Stephen!

These inappropriately pushy salespeople have been knocking on doors in my neighborhood well past 9…read morep.m., waking folks up. Terrible business practice, will never be a customer somewhere that treats neighbors like this.

Kai was great. Had a complicated transaction trying to get my wife a new phone without finding out…read more Went above and beyond and figured out a way to do it. Great guy. Great place.

In short: Bad service did not even attempt to help me at all. Made up excuses for why the employee…read morecouldn't. I'm not sure what's going on with the service at AT&T's lately. I went in to turn my old phone in. I handed it to the employee and told him to be careful as the glass in the back was broken. He gave me a look and I laughed as I thought he was joking. He asked me if I had initiated the return there in which I responded no. He told me that I should go back to the original shop as he didn't know what service it was going to be accepted in. He didn't attempt to check the account, the exchange, or any details about the transaction at all. When I asked him if I needed to return it to the original store he said no but you should. Right after he tried to say his printer wouldn't work so he couldn't do it. It was one thing after another. Mind you he did not even attempt to look up the transaction to see if I could turn it in the condition I had brought the phone in. I went to the original store and they told me he shouldn't have turned me away.

Thank you so much for taking the time to respond to my email and messaging me and following up. I…read morewent by today around 11 and was surprised when shortly after 1 pm same day both of my devices (iPad 10 charging port and screen replacement, and iPad 11 bent frame repair and screen replacement ) were ready for pickup. I was in absolute disbelief and had to call and ask if there was an error in the message I received. The tech Jonavan did amazing quick work! Jonas you were so kind for following up! Thanks again guys. I will refer everyone I can to you.

I had my MacBook screen replaced, and I am very satisfied with the service! They gave me a clear…read morequote upfront and charged exactly what they quoted (no hidden fees as others do). The repair was completed within 24 hours. The screen looks brand new and functions totally fine! The customer service was excellent, and everyone was very nice and professional. I highly recommend them!

The super nice guy I dealt with at the St Rose store effed up my account. Thanks to Asia Muhammad…read moreat Blue Diamond Cox for fixing it! She's calm and helpful. Ask for HER!

This is the worst cox location in all of Las Vegas. I think…read morethis location might be involved in some really shady stuff, the manager asked me to email him my social security card and more stuff to his email when he could've sent me a link where I could've done it myself on their website .. extremely weird and unnecessary to have my information in your email when he could've directed me to a link on the cox website to get it done. on top of that while I was in store I showed them a promotion on my phone the employee took my phone to show it to his managers in the back room he was gone with my phone unlocked for over 5 mins I even had to ask another employee for him to bring my phone out . After dealing with this store I contacted all credit bureaus and put a freeze on my social as my intuition kicked in from this whole experience.

Spoke with Angel and he sold us 2 Mobile Lines and my wife and I were stoked! He covered everything…read moreto know about the service, the phone it was the best Wireless Experience

Outstanding service from Mason... Literally walked in & was done within five minutes. While it was…read morea quiet day at the store, the problem explained which was a total of my being given 3 different boxes over the course of the last 2 days & none working at all. Mason recognized the issue & got me set up with an even better & new device and now I have connectivity, no problems and a lot less cords! Thank you!