Technology, our new evolutionary revolution!…read more As we move into the future, technology is taking over! Luckily we have some good individuals that we can find to help us guide us to the next frontier. Take my hand and let's explore and enjoy the journey. Ok, "it doesn't work!" "Please work!" Why don't you work? Who has been in this predicament when new technically and technological developments have occurred? Good news the staff here at Verizon can help. Let's give it to the master of ceremonies. The "one" with the answers! Let's do this! When we come to the store it means we cannot figure it out. Maybe we were not totally satisfied with our answers when we had to come to the store to deal with issues with the phone but we were pointed in the right way. Making an appointment is easy and pretty much required these days. The individuals here work very hard to make sure we are all taken care of. Thank you the small attention to our issues.

If I could give 0 stars, I would. I visited the Verizon store on St. Rose Parkway in Henderson,…read moreNevada, expecting a quick and simple customer service experience. Unfortunately, it turned into one of the worst retail experiences I've had. When I walked in, Angela was sitting at a desk wearing glasses, focused on two phones. I politely asked if I could use a charger to see if my wireless earbuds still worked before buying a new pair. Instead of trying to help, she immediately said they don't have chargers for customers. After asking me multiple questions about charger types, she finally handed me a cable--which proved my earbuds worked in less than a minute. It could have been that simple from the start. Since I was already there, I mentioned that I have four Verizon phone lines and an iPad, paying over $240 a month, and that I was interested in upgrading my phone. Rather than helping me, she acted like I was inconveniencing her. She rolled her eyes, seemed irritated that I was asking questions, and never once made me feel like a valued customer. All I wanted to know was, "What's the next model up from the phone I currently have?" She had my account in front of her, yet instead of simply answering, she repeatedly asked unnecessary questions about storage sizes and had me digging through my phone's settings. It should have been an easy sales conversation. The experience got even worse when I asked about buying new earbuds. She simply pointed toward the front of the store and said they were "by the door." When I couldn't find them, she reluctantly got up and discovered they had actually been moved to a lower shelf. Again, there was no effort to assist--just annoyance that she had to help. Customer service starts with greeting people, making them feel welcome, and helping them with a positive attitude. A simple, "Hi, welcome to Verizon. I'm Angela--how can I help you today?" would have gone a long way. Instead, I felt like I was interrupting whatever she wanted to be doing. I've been a loyal Verizon customer for years, and this experience honestly has me considering switching to T-Mobile. No customer should be made to feel like they're a burden when they're walking into a store ready to spend money. I won't be returning to this location, and based on my experience, I can't recommend it.

My husband & o went to the store today for assistance with our phones. Matt Mercury was so…read morecourteous & very attentive & a funny guy. Oh how it was great to have great customer service. I hope this company knows how he is such a great asset

Went with a Samsung S26 Ultra and an Ultra Watch with both purchases needed to be shipped to me. I…read morewas told I had like 2 weeks if I wasn't happy I can return the products. Happy with my S26 but the new Ultra watch 2 was coming out in about a month so I decided to return the watch unopened never been touched. It's been 3 days since purchase. I went to the store to return and a Manager Ivan recalls my conversation on the phone with him and said I thought I told you we need to charge you a stocking fee? I said T-Mobile on the phone wants to speak with you that I'm well within my right not to get charged for a restocking fee. Ivan adamant that he was going to charge me a restocking fee no matter what. I was on hold with corporate and again a second rep says no that's not true you are not going to be charged a restocking fee asked to have him on line. I had her on hold for the manager to speak with them and can you believe it Ivan sneaks out of the store. The rest of the employees say they cannot do anything. This is 3 days after purchase. T-Mobile corporate on the phone was nice to send me a shipping label to ship back the watch without a charge. I still have 2 watches to purchase, a tablet and a MaxPro phone for the wifey yet that didn't matter for the Little guy Ivan. It was more important that he collects his $75 restocking fee. The experience on the phone with T-Mobile was much better than going to the store waiting almost two hours as if you're trying to buy a car. Some sales guy start telling me "uhh well it's says it on the paperwork that you will be charged a restocking fee" Absolutely nothing was disclosed during purchase and at then I realized these guys can be manipulative after the sale! Word of advice go to the store check out the products, touch feel and ask questions but you don't need to purchase your phone there. These vultures are paid a commission and looking for any way to nickel and dime you. I called T-Mobile 3 times and all were hassle free happy to help and could not believe the conduct of this store. Besides why wait 2 hours when you can be in the comfort of your home and get all the answers by calling T-Mobile corporate. Just purchased the wifey her new upgrade MaxPro and I got my new Galaxy Tablet. We both received them the next day. I thank IIvan for no longer needing to go in the store for a far better experience!

Works fast! Good pricing.. I've came here multiple times before and every time they've done what i…read moreneeded them to do.

Had a great experience with iPhone Wizard!…read more I stopped by around 7:30 PM with a pretty awkward iPhone issue, and Sam was able to fix it within an hour. The price was very reasonable, and his service was polite, professional, and efficient. Highly recommend this place if you want quick and honest help with your phone!

Ghiman helped me get set up to trade in my old phone, get the applicable discounts as well as new…read moreprotective items for my phone. He's very knowledgeable and was helpful throughout the whole process!

First of all I really want to say thank you to the gentleman that helped me. I was looking for a…read morecase and screen protector for a replacement phone, nothing fancy just clear and a screen protector. I was going to just grab and go but when a no frills case and whatever screen protector was added up it was over 170 dollars. Fortunately I had to be somewhere else and said I would come back the next day. Later on I checked with apple and Amazon with the same things needed as well as a warranty and I ended up saving over 150.00. But again the guy that helped me was awesome and wish I remembered his name but that much of a price difference was a bit much!In my opinion however convenient the Southern Highlands store is it's worth looking around an

I went and ordered a new iPhone yesterday!! I have to give a Shout Out to Derrick !! He went above…read moreand beyond in customer service!! He was efficient and answered all my questions too !! Great employee!!

These inappropriately pushy salespeople have been knocking on doors in my neighborhood well past 9…read morep.m., waking folks up. Terrible business practice, will never be a customer somewhere that treats neighbors like this.

Kai was great. Had a complicated transaction trying to get my wife a new phone without finding out…read more Went above and beyond and figured out a way to do it. Great guy. Great place.

In short: Bad service did not even attempt to help me at all. Made up excuses for why the employee…read morecouldn't. I'm not sure what's going on with the service at AT&T's lately. I went in to turn my old phone in. I handed it to the employee and told him to be careful as the glass in the back was broken. He gave me a look and I laughed as I thought he was joking. He asked me if I had initiated the return there in which I responded no. He told me that I should go back to the original shop as he didn't know what service it was going to be accepted in. He didn't attempt to check the account, the exchange, or any details about the transaction at all. When I asked him if I needed to return it to the original store he said no but you should. Right after he tried to say his printer wouldn't work so he couldn't do it. It was one thing after another. Mind you he did not even attempt to look up the transaction to see if I could turn it in the condition I had brought the phone in. I went to the original store and they told me he shouldn't have turned me away.

Mr Patrick is supaaaa! Nice! He's polite, respectful, and…read morehumble! He needs a damn raise! Thank you Mr Patrick for everything.

This is a tough review to write because until yesterday, I trusted Gadgetmates--especially…read moreJonas--completely. I've recommended them, defended them, and even did so in-store less than 24 hours before this went sideways. Then it fell apart. I dropped off my laptop at 2:30 p.m. for what I was told was a simple job: remove a RAID controller, copy data, and install a second SSD. I was promised it was "easy," that data transfer was the only real step, and that I'd have it back by 2 p.m. the next day. I was signed up for text updates--none came. At 5:45 p.m. that same day, I called to check in. I was told the transfer was "60-70% done." Two other people heard that call. The next day was a string of delays, missed calls, and vague updates. By 4:30 p.m.--well past the promised deadline--I finally learned the truth: no data had been transferred, no work had been done, and the laptop hadn't even been turned on. (Alienware logs don't lie.) Then came the real problem: Jonas. Instead of owning the failure, he pivoted to condescension and denial--telling me I "don't understand RAID," insisting no one promised a next-day turnaround, claiming my SSD was defective (it isn't), and denying statements multiple people heard firsthand. In short, the story changed, the facts didn't, and I was treated like the problem. Meanwhile, I can't get anyone to tell me my data was safe; I was panicking as any normal person would. I have backups, scattered across several drives and will take days to recover to 90% of what was on the laptop. I got the laptop back around 5 p.m., untouched until 3:30 that afternoon--hours after I was told work was already mostly complete. How do I know this? Because every powerup, every keystroke is logged by the laptop's security system. See shots below: One can see exactly when it was plugged in. Mistakes happen. I can deal with delays and mistakes. We're all human. What I don't tolerate is being misled, talked down to, and effectively called a liar when there's clear evidence otherwise, indicating precisely who did what and when. Curious isn't it, how some business project their own failings onto others, rather than just honestly owning the problem and making it right? That's how I manage my clients, anyway. Explain the failure, offer a solution, make it right, and everybody stays friendly. I'd never consider insulting a client; it cost a lot to gain them, and it's easily 30X more costly to lose one. Clients share experiences. Here, and elsewhere. And people trust those shares of personal experiences. shared on review sites. As I'll do on every review site I can find after the insults tossed at me. What a shame; my most trusted go-to gone means now finding their replacement.

Cox store at Blue Diamond....a very helpful girl…read moreASIA...Knowledgeable...and with patience!!! Deserve..a lot!!! Thank you....and lot!!!!! Michail.

The super nice guy I dealt with at the St Rose store effed up my account. Thanks to Asia Muhammad…read moreat Blue Diamond Cox for fixing it! She's calm and helpful. Ask for HER!