3.5 stars. I am…read morewriting this review from the perspective of a Verizon customer that has paid my bill here a few times. The convenience of being able to pay my bill here instead of having to drive to Town Square or the Sunset Station area is convenient. On all of my visits, the Associates have been friendly. The slight downside has been that when I pay with a $100 bill, oftentimes they have not had change. No worries. This difference is credited to my bill. From my visits here, I have seen them go out of their way to help customers. One time, where I was understandedly delayed in line, the Associate took the time to make phone calls to get the customer in front of me set up.     Vitra Verizon is not a corporate Verizon store. And it is situated at the northeast corner of McCarran Marketplace by Eastern at Russell. It is around a half-mile one-way walk to Walmart. It is a corner store with plenty of sunlight that radiates over their display cases of the latest Verizon devices and shelves of accessories. In this brightly lit store the customer service counter is in the back. The closest I had ever been to considering looking for a device here is when I asked the Associate about a trade-in offer. He was honest and said that the S-7 does not apply to it. Without being aggressive, he mentioned a couple of other devices that may be suitable for me. The reality is that I will most likely buy my device from the Verizon Corporate store or a chain that I feel provide a better selection with prices.    I appreciate the convenience of paying my Verizon bill locally. It is a convenience that will most likely bring me back to this Vitra Verizon.

I walked into the store and the man asked if he could help me. I told him I have an 11 am…read moreappointment. He was sitting with 2 people. He looks up and said to me, " if you feel like a white girl, there's a Starbucks just over there." Completely confused, I said " I'm sorry?" He goes on, or a Chipotle." Getting it, I ask how long I will be waiting. 30 minutes. Ugh. So when another man walks in and said he needs to pay a bill. That employee tells him, let me finish with them and I'll take care of you. Really? I'm definitely getting upset now. To make it worse the 4 of them sit and chit chat about nothing for a few minutes until Bill paying guy can't wait any longer and leaves. Another man walks in the door and the employee asks me what I need done. He informs me there's a $40 charge for that. We were told on the customer service line that I could go to any store, the would take care of it with no cost. So I called the customer service. The woman on the line once again said there should not be a charge. By now its be way past the extra 30 minute wait. I left, never ever to return to this man with 0 customer service skills who is clearly putting in his hours to complete his day!

We came, and left way above expectations…read more When you walk into the store it's a little disorganized and messy. Let me explain it's a happy mess. Our customers care individual was so impressive. He's got a rocking personality. A real world guy that has a wicked sense of humor. Josh you were amazing. Just bought the new IPhone Air and need a spark for a case . A case that screams feminine. A case that glitters and shines with brilliance . The new case needed protective glass. The company met all of my expectations and beyond. They put the glass on with no issues. Highly recommended the service here. It is not my phone carrier but would recommend for phone protection. They took real good care of us. Thank you Josh .

Joshua & Devin were absolutely exceptional! There was also another gentleman who was outstanding &…read moreI forget his name. Over the years it's never fun for me anymore (when it used to be) to upgrade your phone. There are too many challenges that come along with it & it gives me anxiety lol. Josh & Devin made it seamless & I'm glad to know that ever since my other AT&T Associate left over a year ago, that I have been left in good hands. Sidebar: while this won't affect this specific review, I went into the store about 2 weeks prior to this visit & there was a guy (he was newer) & was not helpful or knowledgeable at all. Maybe he was in training. I'm mentioning this so that when you go to this location, you're aware of who to ask for. Two new phones & two new watches later, I'm extremely happy with the level of knowledge, service, speediness, & most importantly their kindness. Thanks Team AT&T Town Square. Appreciate you!

Unpublished review/…read more Happy with my new Verizon internet service. Cox cable is the highest price and covers all of Las Vegas I think. T-mobile price Saved but signal Stoppage during peak viewing in my building. Now Verizon gave me all. Demi Pew got me a System that saves and no screen freeze. Gave me a deal on Hulu, Disney, Netflix and HBO Max. Added help Demi overcame my install configuration glitch behind the scenes. Now happy wife happy life. Thank you Demi.

Emmit and I wanted to say thank you to John for helping us with our phones,he took the time and…read moreshowed us step by step about our paln and phones he is Awesome sale Representative and Wonderful Person,Not that many people will take the time to attend there customers they way John does I will recommend any of my people if they want help with there phone to ask for John because he is on point and about his job and I Tamika thank you again for the time and patience.

So I either come to this location or the location in downtown Summerlin and I would have to say…read morethis by far is the quickest. Last time at DTS last week), I was there waiting over an hour and a half and still didn't get assistance. Not sure if people don't know about this location but every time I come here the staff get things done ASAP. Selection, good great typical phone store and happy they had my phone in stock. Value wise, you save time... 4 Stars bc this time they charged for a new phone activation fee ($35) and I don't ever recall that before.

Only one person working in the store and lots of people waiting. Where are the I phones? Nailed on…read morethat place and went to another Verizon store nearby on Rainbow where there were four people working and we were immediately helped. Come to realize this store isn't even an authorized dealer (or I'm told). Pass on this store go to the one on Rainbow about a mile away

This review is for Sara, who handled a very difficult situation with grace and professionalism. My…read moretraveling partner was having issues with his Apple Calendar not syncing with his Outlook. News Flash - they don't talk to each other The second issue was that his screenshots were not being delivered to one person in a group text who has an Android phone. Cue the cut card from SpongeBob, About 90 mins later Sara was able to fix the issue. Sara saved the day. Remember, not all heroes wear capes. Thanks Sara

Terrible service today. Ive ben to this location several times throughout the years for pickup of…read moreonline orders and visits to the Genius Bar. Today's appt was at 5:30pm as my AirPods are having sound issues and I have Applecare +. Checked in at 5:30pm was told to have a seat. After about 20 min no one came over as they usually do, so I flagged down an associate. He got someone to bring me back to the Genius Bar area where I sat for an additional 10 minutes or so? before I had to flag down the same guy to ask what is going on. He then got someone to come over to assist me. By this time I had been there almost 40 minutes. The technician that helped me was very nice. He took my AirPods off to the back to test them. Ultimately ended up replacing both. This 1 star rating is no reflection of my technician as he was great. It is reflective of the poor service and communication from the staff that checked me in. I ended up in the store over an hour for something in past experiences has taken roughly 30 minutes.

Came in to buy a new phone, and Jesse and Jose were super helpful! They made the whole process so…read moreeasy. Getting a new phone can usually be a headache, but they made it quick and stress-free. They helped get everything transferred over to my new phone smoothly. Really appreciate the great customer service!

Stopped by my area Cricket store yesterday for some changes to my service plan that needed to be…read moredone by a service rep. for this particular request, which was handled quite painlessly by a recent addition to this location; IE Manager Jessie, who offered me a nice little discount without my even asking. That was nice of him as that pesky fee for paying towards a plan while physically in a Cricket location is one that I do not appreciate paying for. I've asked for that discount in the past and the request was Always Denied so *THANK YOU JESSIE! He also answered like a half dozen of my tech related questions Quickly & Clearly; to which pointed out that I am indeed receiving a Fair Value for what I'm paying for monthly. Mostly that whilst there are cheaper companies ads floating around they engage data throttling after significantly less data usage per mo than my unlimited plan does. The guy is probably asked that kinda stuff routinely by stern-faced customers but he plays it cool , handled well for me anyway. Good job dude & see you next visit.

Located in China Town just off Valley View and Spring Mtn on the NW side…read more Needed to go get finger prints done for my work. Very professional and affordable . The gentleman helping me was super nice and professional. Recommend for sure.

A horrible expirence I had earlier today.i had zelle 54.00 for 3 months service for my Chinese…read morewife.then they put the Sim card in, doesn't work?. I politely asked for a refund?. The jerk said no.maybe because im a American man?.I called my bank and tried to get my 54.00.nope!.. shitty business practices, dont go there!. I never had issues until today..im so furious! Now I'll contact better business bureau department.

I was referred to DM Bros PhoneWorld by our company's IT Tech…read more I brought two iPad that needed troubleshooting. Kenny was my technical expert assigned to the task. I was impressed by his attentiveness and professionalism. He was patient with me while I gathered information he needed. He got them up and running and he also walked me through the devices showing me that they're both 100%. When I walked in about an hour earlier they were both virtually iPad Paper Weights! ;-) I stopped by a laptop Repair store closer to home and they said they couldn't help me. Thank You Kenny and DM Bros for being there for me.

First time to this great phone and computer store. My son had done business with them before and…read moreloved them! I was just as happy.. They are very personable, helpful with all questions and I bought a beautiful Mac book lightweight laptop at a very fair price.. They were very happy to help me upload everything.Jay "Thank you" for all the details and patience.. Def go to this place for your next phone or computer you will not be disappointed. Def 5 star place. They do have a few locations. Check them out.... Sincerely Donna Digiacomo