Got a new phone when mine was lost! Excellent service! Great customer care! Excellent attention to detail! read more

I still have a problem with Verizon. They apologized on Yelp and acts like they really cared and nothing ever happened. They never fixed the problem. They never contact me other than an email saying they cared and they did nothing. Shame on them. read more

I bought an iPhone 17 today. I switched from T-Mobile to verizon. I went in to verizon seeking help transferring my phone number earlier today. Some younger lady, with horridly applied CVS makeup, had said my number has already been switched. I tried telling her it wasn't, I know it wasn't because I paid my T-Mobile phone off 30 minutes after picking my new phone up ( to be sent the transfer pin for your phone number, the old carrier's phone must be paid off first.) So, not only was I burdened by communicating with an absolute eye sore, I was lied to by the eye sore because she was lazy. Instead of helping, she textbook gaslit me. Here I am, unable to text or make calls on a phone I just bought. Lovelyyyyyy read more

Really good service horrible customer services. 1st it takes 1 to 3 days to speak with a representative. Secondly when making a call back appointment they either don't care or forget. Also reps don't know there job and give wrong information. .Yes I'm moving my service to another carrier. read more

Some of these reviews had me nervous, but I had a great experience! In a moment of brilliance I tossed my phone face down onto the floor and, shockingly, had a delightful crack towards the top of the screen. I came to this location and was immediately greeted by Maria. I explained that I wanted to see if it was just my screen protector, or if the screen was cracked too. She handed me over to Angel who took off the screen protector and confirmed that my screen was just fine- but RIP to the screen protector. Angel got me a replacement that has a lifetime warranty and even put it on for me! I was in and out of the store in probably 10-15 minutes. The service was super friendly and knowledgeable! read more

Thank you Maria for helping me! I appreciate your amazing customer service! I'll be back again!

I have been to this particular location a few times. While the store is currently undergoing renovation it has always been very neat and organized. A few months ago I went there to upgrade phones. During the process the sales lady told us about Verizon home internet. We ended up going with it but would have to pay $70 in activation fees for the two devices. The sales lady told me that because I had been with Verizon for so long (20+ years) I could call and get the activation fees waived through the Verizon loyalty team. When I called, not only is there not a loyalty team but they cannot waive your activation fees. Just this last Saturday I went in to upgrade my Apple Watch. The salesman said that the best way to do this would be to cancel the existing line on my current watch and the. Open a new line with a new watch. He explained that that way I would get $180 for my trade in plus $150 for opening a new line. As it turned out he never canceled my old watch line. I spent two hours on the phone with verizon several days later getting the old watch removed from my account. I also will not be getting $150 for opening a new line as I was told that Verizon doesn't do that in this situation. I would have gone with a less expensive watch had I known that. I have been lied to twice by sales associates at this location and have been told that my account was taken care of when it was not on the last visit. I will not be returning to this location for any further needs I may have with Verizon. I do not recommend that you use them either. read more

Thank you to Daniel for helping me set up my phone! They are very professional and helpful at this location! Customer service is top notch!!

Huge thank you to Jordan and also Maria. Literally A+++ at customer service and knowledge. After 3 frustrating attempts at help at another location we purchased by phone and went in to just pick up. We were going to go to apple for all our accessories. Thanks to Jordan we got everything we needed there. The following day I went back in for something and was helped by Maria. I'm sure there are many great people working there but I'm glad I had the pleasure of there 2 girls. Keep up the great work. I hope management sees this. read more

I have been a Verizon Wireless customer with three lines for nearly 13 years. In the beginning, the service was great. Nowadays the service quality has declined a great deal. Recently, my military discount got declined. When I called, they told me it needed to be revalidated for my discount to be reinstated on the next billing cycle. I ask them to back date my discount to the current cycle, so I could continue with my current discount plan without the extra cost incurred. They hesitated, but transferred me to another dept, and then put me on hold. When they came back online, it was they couldn't do it, but then put me on hold and came back with a small credit to my account. Long story short, leave me and my discount alone. Let it continue on a steady state. Don't make me jump thru hoops just to get it back. read more

Shirin was the only associate in the store who acknowledged me when I walked in today, and I walked towards the back past several associates. Once I got to the table in the back in the middle, shirin asked if I needed any assistance, even though she was helping someone else. I said, "Yes, you are the only one that acknowledged me," and she excused herself to ask if I had signed in and I replied "No" she signed me in and she said I could have a seat while I waited, she did all the necessary things for me to be helped. She helped me, and she was very knowledgeable, kind, and friendly, and I was so impressed by her ability to multi task without ignoring anyone. Awesome person. My mission was complete. Got passwords created. J. Terrell read more

3825 S Maryland Pkwy Ste A, Las Vegas, NV 89119 Anthony went above and beyond for me. I have never experienced a more personable and hard working sales representative during the last 2 years of being a Verizon carrier. I drove across the country and lost my phone here in Vegas of all places. His can do attitude has really brightened my day. I have an Iphone 14 now. Getting my account unlocked took what felt like 3 hours. Nevertheless. Anthony did not rush me. Hes great definitely go to him if you are ever in Las Vegas and have had your phone lost or stolen. Also he pays to your favorite color. read more

Did not want to venture out of my beautiful bed and bedroom today, but having phone issues. So here we go to Verizon. Decided to review while waited. From the looks of this store location and the people in the store going to be here an hour waiting. To my surprise l only waited 25 minutes and that was amazing by my standards and all the people in the store . Maybe they are just lounging in the comforting environment that Verizon offers. I came here since my I phone X and Apple Watch are at odds again . The watch will not pair or discover to the X. Yeah. The Verizon rep came over and listened to my heart breaking story google mysteries trying to solve my own tech issues. Seems I created this one from trying to do it myself. Don't in the future. She hit two buttons on the X made it repair with the watch and we are happy again. Doing it all from my watch. I feel like Dick Tracey. read more

We were in Las Vegas for Thanksgiving and stopped by to get new phones. Fortunately we got a terrific rep Norley who spent 3 hours with us. It was a big job there were 4 phones total and my phone was an old 6s we had to bring over from AT & T. Two of the phones needed to back up photos and that took a long time. Norley was so efficient and knew all the steps to get the job done! read more

Sell it to you after much heartache. But will they help you install it or figure it out in no way at all. If I can go another route I would. read more

They get one star because I can't give zero. Horrible customer service. They do not have representatives that know a thing about technical support. The manager talks out her ass and lies to your face. The girl that helped my son did nothing but roll her eyes until I pointed out her attitude and incorrect information. I have 4+ years experience doing technical support for Verizon and when this girl tried to tell us that we cannot do a side-by-side transfer of information for a quick start I quickly told her how wrong she was. She cut her attitude after that. On a second trip the manager refused to let us in because we didn't have an appointment even though no one was in the store. Do yourself a favor. Go somewhere else!! read more

The staff are very intent on selling you items and services that you are not there for. They are not there to help you buy what you came in for. We wasted so much time listening to the spiel and when we redirected the conversation to get what we needed, the sales guy became visibly annoyed with us. But, we got the phone we needed, and got to move on with our day. Just sad that everyone is a mark to sell, sell, sell the things that make the sales guy a commission. read more

I was going to change over from ATT to Verizon IN HAVASU ARIZONA but the gal screwed everything up so bad to the point of 4 hours into it we said STOP and put us back to ATT as horrible as they are. We are still getting bills from Verizon it's never ending and ATT Re--started us as a new customer after 10 years, we're disgusted with them both. T-MOBILE HERE WE COME read more

Today we had a great experience with Jordon W. At the Verizon location. Jordan was very patient and very knowledgeable of the equipment that she was presenting to us and offered different packaging that will give us an opportunity to make our own decision which would best fit our budget. We ended up with upgrades that we are please with and a hotspot that will allow our driver to still be able to communicate. We are so Happy Jordon with your service and keep your smile.. Thank You THE ROLLING ROMANTICS.... read more

Came in to activate my new iPhone 14. Jordan did a horrible job and she looked irritated all the time. Something simple turned tedious because she was trying to sell me Verizon credit card, insurance on my iPhone etc. at the end she was going to charge me $30 dollars to activate my iPhone. I told her I just wanted to activate it without transferring anything over from my old iPhone. She then proceeded to tell me I would have to call to get that done because her system wasn't working. I asked her to get me someone else to help me and she refused. As I was walking out I asked the other workers if anybody could help me because Jordan wasn't wanting to. That's where Daniel came in and did a quick and easy activation on my new iPhone. This would've been a one star review but Daniel turned this horrible experience into a positive one. Great customer service skills and very helpful!! read more

We just finished setting up two new phones and an Apple watch. It took me a couple of weeks to get over here to activate my new phone. The problem was the pin that authorized the transfer of my old phone number from AT&T to Verizon was no longer good. my advice would be to not wait to set up your new phone! Because the pin expired, it took us four hours to complete our transaction through multiple phone calls to AT&T. We have 7 lines and AT& T has horrible customer service and no cell reception at my work! That's why we changed. Verizon gave us an excellent deal. It took a very long time - four hours to be exact, to transfer our phone numbers from AT&T to Verizon. We worked with Martin. He has amazing patience dealing with the representatives who constantly put you on hold. Nothing we did tonight was easy. Which reminded us why we stayed so long with our last service provider. So be prepared to take your time in the store. Nice work Martin! Thanks for all of your help tonight! read more

I was traveling to Vegas on a vacation and just switched from tmobile to Verizon. My lines were all messed up and I was not receiving any of my business texts or emails. I looked up a Verizon store took an Uber to the 6995 a Las Vegas Blvd store. I was very anxious. Upon arrival I was met by Aryian who assured me he would straighten it out. He was poised, calm, professional, and quick. He got me back up and running he even told me to reach out anytime with questions. Great asset you your store.. He was a life saver. Maria store manager was great as well. read more

OMG, Chris M. was outstanding. Before visiting this store, I attempted to port 4 lines from AT&T to VZW online. There was a technical glitch which turned into a nightmare. I kept getting passed from one customer service rep to another. No one could solve the issue. After speaking to the 7th rep over a 90 minute period, I told them to cancel the order and that I would visit a store instead. I should've followed my instincts and come to this store in the first place. I explained to Chris what happened when I tried to do the port online. He immediately knew what the problem was and got my service transferred in no time. Further, he helped me setup all of my discounts and rebates before leaving the store. I can't say enough good things about him and this store. This easily was my best experience ever. Thank you Chris! read more

Went to this store to see if we can buy a new phone. The guy infront told us there is a 45 mins wait.. so we check in and put our name and number. But unfortunately he didn't do his job well and didn't add us on the list... so we were waiting there for a long time and wasted our time.. read more

After a long day at work, I arrived at this Verizon at 7:20ish, as I was extremely excited to get my children a new iPad and cell phones. I did understand that they closing at 8 that's why I rushed to the location In time, but I felt it was more than enough time to service me, as I already knew what I wanted and had the money in hand. I get to the store and wait, and I see a lady not doing anything and I ask if she can assist. She tells me NO, she is a "floor manager" and not a sales rep so she can't assist me, she can only can assist the sales reps... and ends the conversation with "we close at 8" hearing her say that made me feel as if I wouldn't get assisted due to the fact that they were busy-- regardless if I was In the store at a decent time. I felt this is kind of odd, being that you're the leader of this team at the moment; you'll let your customers and your team suffer because you don't want to lend a helping hand. What kind of leader is that?! It left me feeling weird, but I stayed to get help. I ended up being helped by a wonderful person and got all of the things I needed. But I do wish management would do a better job at helping their team and the customers . read more

This is the best Verizon store in the Las Vegas metropolitan area. I had a complicated problem on an older J3V phone that I just like with no value . They went above and beyond to fix it . If this location is busy , it is for a reason , you cannot put a price on good service these days. I compare a cell phone store to the DMV ..a necessary inconvenience I dread... BUT this location needs to be set apart from the rest and recognized as the best in all of Las Vegas ... Thanks excellent staff and management! read more

Terrible service don't know what they're doing. Don't care about their customers, more employees and customers when I was there and still they didn't have time to help me set my phone up wrong don't go there. read more

I came in today to get my girlfriend added on to my family plan and all the staff that assisted us were super genuine and supportive!! Ariyan is the man and went above and beyond to help sort out our situation. Best experience at a Verizon store we've had!! read more

It's great that you can set an appointment. I was seen on time and out the door within 30 minutes. At other Verizon locations, I've waited easily for an hour to get help and had to go back. This location is efficiently ran. read more

Drove a hour and half to the store I was helped by martin regarding a online order. Martin did everything he could to help me and connected me with the correct people to speak to on the phone and constantly kept checking in on me to make sure everything was going good. I was hoping I could just handle everything with martin but they were able to process my previous order online thanks to martin. I really hope this store recognizes how good of a representative martin is, he went above and beyond to help and made me feel comfortable in store. If I ever need to do anything els in store Im definitely coming back here. read more

Horrible customer service. They are only appointments only and will turn away all customers that don't have one. Walked in to purchase two new iPhones fully paid and we were turn away. I understand there's a shortage of staff but other phone companies are short also but they do not turn away customers. Some people are willing to wait but it's very unprofessional to tell customers they can't be helped at all today. Your lost Verizon because of your business protocols you've lost a customer. read more

This review is long over due. This location, specifically the sales person James helped me back in feb 2019 and literally saved me as a Verizon customer. At the time I had been having bad experiences with Verizon's online and over the phone customer service. When my phone completely stopped working, I decided to try the store. James got me a new iphone, Apple Watch, canceled an unused line that I had been paying for all while lowering my monthly payment. I left there very happy. Also he gave me his cell number to be available to assist with setting up the new devices. Which I wound up using later that day, and he helped me again! A long over due 5 star review for my man James. Thanks again! read more

Fantastic Customer Service!! My husband & I need to transfer info from an old phone to a new phone. We got help right away from Andrew our service representative. He took care of it for us without any issues. Thank you Andrew!! read more

This review is not for this store but for Verizon Wireless in general. They constantly throttle your service, dropping you out of LTE and don to 1x or 3G when streaming or browsing. It's annoying as hell and I'm fed up with them. Don't tell your customers they have the best network when you slow them down constantly to save yourself a buck. I'm going to Another provider. Bye! Update: I went around the entire Las Vegas valley and I had horrible service nearly everywhere I went. Not only is service crap here but it's also very slow. If you want crap then go Verizon. Only good thing they got is deals. I went over to AT&T and had full bars and ample speed everywhere in Las Vegas. Prices suck tho, but worth the switch cuz it got rid of my aggravation of Verizon's garbage service. read more

We went there last New year's Day to switch my Mom's old phone to a much newer phone and the representative, Richard who helped us was efficient and knowledgeable. We were in and out in less than 15 minutes. Now I know where to go whenever I need to upgrade my phone. Thanks. read more

This Verizon store is bombdiggity!! I have been in this store 2 times and the entire staff was so friendly and helpful!! They took the time to really help me understand my IPhone X when I purchased it and they took the time to help me place a warranty replacement for a screen protection. I went to another Verizon store closer to my home and they didn't even give me the time of day. I WILL ALWAYS COME BACK TO THIS STORE for any cell phone needs and I will continue to purchase any new products from them because they really care about their customers!! Ashley is the person that helped me both times and she is so patient, helpful, and remembers her customers. Thank you Ashley for taking the time to care about your customers!! read more

Best experience ever! Jordon was super nice and went extra mile to help us!! Thank you!

This place is a joke. You make an appointment for today and get all those reminders to only get a call to let you know that they are not doing any appointments until further notice. Thanks for the inconvenience read more

Thank you Spencer and Carlos for helping me switch from at&t to Verizon! They went above and beyond to give me the best deal possible I can't thank them enough! I would highly suggest this location! read more

I like phone shopping as much as I like getting teeth pulled and this place made it worse than that activity. Actually is was mostly the salesperson, Evan, who obviously hates his job and can't be bothered to even fake it. He was lazy and condescending. I went in to buy a new phone and to learn about the feature options. I am not a tech geek, I do not know the facts about the latest smart phones already and he was obviously bored with my dumb questions. He was not helpful nor forthcoming with information, I had to ask specific questions to get anything out of him. He let himself be interrupted by other customers without an apology. Didn't seem to care if I bought a phone or not so I left the store without one. I have chosen to buy one online instead. This is why brick and mortar stores are struggling. read more