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    Audio Xpert

    4.8 (57 reviews)
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    Eric W.

    Man these guys were super nice and helpful! Just dropped off my turntable for repair here today. Very cool store with lots of great gear at good prices. Looking forward to getting my table back in a few weeks. Would highly recommend.

    Sansui QRX 8001
    Paul U.

    Had an old Sansui QRX- 8001, it had issues & I did not want it anymore. Took it to Bobby, he was straight with me and took it off my hands which is what I wanted. He was pleasant & professional. I highly recommend these guys

    Roland C.

    Brought in my Sunfire signature 10" sub woofer to have it repaired .... The technician knows his business !!! .... Accurate in down time and price quote ..... Would never trust anyone else ... Or trying to send it back to dealer ..... This place is packed ! with high end vintage amps pre amps receivers speakers ! It's like a museum ! There also a certified McIntosh Dealer ......

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    12 days ago

    Did great work fixing my Pioneer receiver and direct-drive turntable. These folks know vintage.

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    4 months ago

    Literally the only people I trust my equipment to. So honest, smart and passionate about what they do.

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    9 months ago

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    11 months ago

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    5 months ago

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    1 year ago

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    2 years ago

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    1 year ago

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    4 years ago

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    10 months ago

    Did everything they said they would and completed earlier than expected. Professional with integrity

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    11 months ago

    Assortment of the products that they have and prices I reviewed some of the items they have online and I like what I see

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    1 year ago

    Excellent service would highly recommend for any of your audio repairs on older systems

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    3 years ago

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    4 years ago

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    5 years ago

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    2 years ago

    Rapid and superior McIntosh repair. Las Vegas is fortunate to have an audio equipment repair company as talented as Audio Xpert v

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    3 years ago

    Great store, knowledgeable staff, and fascinating inventory. Well organized and everything I have bought has been perfect!

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    3 years ago

    The best for trust, service and fun! Always a gas to go check out all the vintage equipment there. I recommend highly!

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    11 years ago

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    8 years ago

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    5 years ago

    I bought a used sampler there and am happy with it. My father got some mcintosh amps repaired and tuned and they sound fantastic.

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    8 years ago

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    9 years ago

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    8 years ago

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    7 years ago

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    7 years ago

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    5 years ago

    4/23/2021 Got my turntable back late January. Appears to work fine.

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    15 years ago

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    10 years ago

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    12 years ago

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    Page 1 of 2

    Ask the Community - Audio Xpert

    Review Highlights - Audio Xpert

    Called Bobby and he did a stellar job in setting it up and was able to have it done in a matter of hours.

    Mentioned in 12 reviews

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    GadgetMates

    GadgetMates

    4.8
    (740 reviews)

    Mr Patrick is supaaaa! Nice! He's polite, respectful, and…read morehumble! He needs a damn raise! Thank you Mr Patrick for everything.

    This is a tough review to write because until yesterday, I trusted Gadgetmates--especially…read moreJonas--completely. I've recommended them, defended them, and even did so in-store less than 24 hours before this went sideways. Then it fell apart. I dropped off my laptop at 2:30 p.m. for what I was told was a simple job: remove a RAID controller, copy data, and install a second SSD. I was promised it was "easy," that data transfer was the only real step, and that I'd have it back by 2 p.m. the next day. I was signed up for text updates--none came. At 5:45 p.m. that same day, I called to check in. I was told the transfer was "60-70% done." Two other people heard that call. The next day was a string of delays, missed calls, and vague updates. By 4:30 p.m.--well past the promised deadline--I finally learned the truth: no data had been transferred, no work had been done, and the laptop hadn't even been turned on. (Alienware logs don't lie.) Then came the real problem: Jonas. Instead of owning the failure, he pivoted to condescension and denial--telling me I "don't understand RAID," insisting no one promised a next-day turnaround, claiming my SSD was defective (it isn't), and denying statements multiple people heard firsthand. In short, the story changed, the facts didn't, and I was treated like the problem. Meanwhile, I can't get anyone to tell me my data was safe; I was panicking as any normal person would. I have backups, scattered across several drives and will take days to recover to 90% of what was on the laptop. I got the laptop back around 5 p.m., untouched until 3:30 that afternoon--hours after I was told work was already mostly complete. How do I know this? Because every powerup, every keystroke is logged by the laptop's security system. See shots below: One can see exactly when it was plugged in. Mistakes happen. I can deal with delays and mistakes. We're all human. What I don't tolerate is being misled, talked down to, and effectively called a liar when there's clear evidence otherwise, indicating precisely who did what and when. Curious isn't it, how some business project their own failings onto others, rather than just honestly owning the problem and making it right? That's how I manage my clients, anyway. Explain the failure, offer a solution, make it right, and everybody stays friendly. I'd never consider insulting a client; it cost a lot to gain them, and it's easily 30X more costly to lose one. Clients share experiences. Here, and elsewhere. And people trust those shares of personal experiences. shared on review sites. As I'll do on every review site I can find after the insults tossed at me. What a shame; my most trusted go-to gone means now finding their replacement.

    Best Buy - Las Vegas

    Best Buy - Las Vegas

    2.4
    (293 reviews)
    $$

    Wonderful customer service. Returned a headset with a warranty. Waited about 10 minutes for them to…read morefind the product as it was the last one InStock. They also let us know it was on clearence and no longer being made, they are making a 2026 version hopefully this one lasts longer. Bf is a truck driver and depends on this headset for work.

    I am a 79 year old senior citizen. I purchased a product from one of Best Buys third party…read moremerchants. The wrong portable air conditioner was delivered to my house. I contacted Best Buy and the merchant numerous times regarding the exchange of this item. Both parties gave me the option of returning this item to a local Las Vegas store. Neither would send me a return label. I got my neighbor and niece to package the air conditioner and place it in my car. Today at 8:04pm I arrived curbside at the Best Buy Store located in Lake Mead and Rainbow, went inside the store and requested assistance in getting the air conditioner into the store for a return and refund. After several attempts the clerk had difficulty processing the return. However, she was able to print a copy of the invoice from their computer. After several unsuccessful attempts she went and talked to her manager, Anthony. Anthony also had a problem processing my return because allegedly Best Buy's third party customer refused to allow him to return the item. Anthony then questioned me regarding the purchase. I let him see documents from my emails relating to this purchase. Additionally, I drugged that he review conversations online between me and various of his employees. Anthony located and read to me in front of several people the conversation disclosing Best Buy's customer service representative advising me that the fastest way for me to get the return processed was to bring it into the store. Of course, again I am a 79, year old recently widowed female. I've had two complete knee replacements and most of my shopping is done online accordingly. Anthony did not care, he advised me to take the air conditioner back home, reach out to Best Buy's third party merchant to obtain a return label. I repeatedly advised this man that I had talked to all parties involved and followed their advice by returning this item to a local store. I requested to speak to someone above Anthony and was told by him that there was no one above him. I therefore assume Anthony owns the local store. I left the air conditioner with Anthony, I have the invoice they printed from the store's computer and my next step is the BBB, thereafter the local Ombudsman for elder abuse and fraudulent advertising of items sold by them. I was advised via email when this item was shipped, approaching its arrival and the statement confirming its delivery to my home. This is an experience I would have never expected to receive from Best Buy. Amazon has numerous third party sellers and supports their customers with all returns. Anthony has my portable air conditioner, I have the invoice and BEST BUY HAS REFUSED TO ACCEPT THIS RETURN AND HAS NOT REFUNDED MY CARD.

    Coltan Electronics

    Coltan Electronics

    3.3
    (38 reviews)

    Please be aware the "reviews" by people with one review and glowing praises, no profile…read morepicture......probably need to be taken with a grain of salt. This company is BAD NEWS. There is no way this place legitimately earned the 5 star reviews. PLEASE BE WARNED!! That said, the brothers who run this business are .....smooth. I was led to a pair of head phones that were SUPER comfortable and the sound quality was amazing. They pulled up the "Amazon headphones on sale(same headphones) for $499.00.....BUT WAIT!!! Yeah you get the picture. I bought them (half price of course because they are SO NICE), and the headphones I got when I got them home and tried them....were cheaply made and uncomfortable. I thought..."WTH , where are the comfy ones I had on?" I was there for an Animal Expo, and we were staying at the Flamingo...so we stumbled in to the "trap." Also included (because they are so nice) was a phone charger case. 250 dollars....but for you....blah blah. Phone charger case is ok....eh. Not worth the money as there are equal quality less expensive options. However at least they still work. My best friends charging phone case stopped worked a few days after she got home. She is still trying to get the $20.00 lifetime replacement charger. They "include" these plastic cards that are "warranty's"...but no where on their "website" will allow you to register. Buyer Beware. I expect more faceless positive reviews after I post this. My advice....stay away. Scammers.

    I made a purchase here while visiting Las Vegas and was told I would receive a refund. The business…read moreprinted a receipt stating the refund was issued on March 26, 2026, but the credit was never actually processed back to my card. After waiting several business days with no refund, I had to file a dispute with my credit card company to recover my money. I recommend that other customers carefully review any charges and not rely on verbal refund promises. Keep all documentation.

    Best Buy Maryland Parkway

    Best Buy Maryland Parkway

    2.2
    (274 reviews)
    $$

    Went to purchase a new large screen TV during their Memorial Day sale. Waited several minutes for a…read moresalesman to attend us, but they were none in the TV area. JOSHUA B. from the camera dept tried finding one for us, but all were busy. He then attended to us himself, and did an excellent job helping us focus on the perfect item. My husband is in a wheelchair, and He really went out of his way in assisting us, and even found a few promotional deals that saved us quite a bit of money. He set up all aspects of delivery, in-home installation, and made us aware of warranty and support options. We waited until the item was delivered and installed before leaving this review. We are very satisfied with the outcome.

    Tl;dr: store experience fine, Geek Squad service TERRIBLE…read more Bought a TV from this store back in 2022. In-store experience was just fine, no complaints (and why this review includes two stars instead of just one). Fast forward to June 2026, and the TV stops working. We schedule a repair online with the Geek Squad, specify the purchase date of the TV and that it's no longer under warranty, pay the $130 service fee, and are scheduled for an agent to come out for the repair. Three weeks later, we have been rescheduled twice already, and just this afternoon I receive a call from a Best Buy CSR that they need to reschedule the appointment AGAIN. Each time, they can only reschedule for another week out. I get that this is just a TV, not exactly a life-or-death appliance, but this is still an unacceptable lack of service, especially when we've paid up front. Either find another agent to come out - you're Best Buy for heaven's sake, you can't reasonably tell me you only have one agent in the entirety of the Las Vegas valley - or just be honest that you're not up for repairing a four-year-old TV even if its owners are willing to pay out of pocket. Anyway, we'll be taking our repair money elsewhere, and would warn anyone buying from Best Buy to never rely on the Geek Squad for help since it is, apparently, nonexistent. What a shame.

    Audio Xpert - electronics - Updated August 2026

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