They sent a defective needle, fought giving me an RMA, then rejected the RMA because I hadn't returned it in adequate packaging. Interestingly, it was the SAME box, jewel case, packing paper that the needle had come in. When I pointed that out, the story changed to, "Oh, you sent the needle back sideways in foam". This was a complete and total lie. The only recourse I got was making them ship the defective unit back to me which at least cost them a few bucks. Trust me: this is a company to AVOID at all costs! read more

Just received my new LTD-200 stylus for my Pioneer PL-S70... We are in business of enjoyin vinyl again! Thank you for the speedy efforts and delivery of my order. To All, need product, look them up and I bet they will be able to help you like they did for me. 43 year old turntable is working just like it did when I purchased it when i was 17 :) read more

I would strongly avoid purchasing from this company. I ordered a replacement belt for our turntable, which their listing said would fit our exact model. The belt that arrived was half the size and did not fit. I tried to initiate a return and was told I need to take measurements of our belt and send back the incorrect belt in order to get a replacement. I would be fine with that, but they refused to pay for the return shipping. I sent a photo showing the difference in belt sizes and the model of turntable and was basically told that I wrong because their "database" said the belt they sent me was correct. I even used an AI chat to confirm the correct belt length for my model and showed that to them and they still refused to send the correct replacement unless I sent back the incorrect one on my dime. What kind of return policy is this? Is it even legal? It makes no sense if you order something from a company and they send the incorrect part, the customer should be expected to spend more money to send back the incorrect part just to receive what you originally ordered! Its a borderline scam. I lost $26.83 over the transaction, which of course, isn't a big deal in the grand scheme of things, but still extremely frustrating. Its also shocking that a business would be so petty in refusing to admit to their mistake and try to save $7.00 or so on shipping while losing a customer for life. Don't purchase from this company. It's a gamble. You can't trust them and they will probably only waste your time and money. read more

I've had a great experience dealing with LP Gear. I have several vintage cartridges and it is difficult to find quality replacement styli. Out of the several styli I purchased from LP Gear, I had a nude elliptical stylus for a Pickering V-15 suddenly go bad. The stylus had less than 15 hours. I examined the stylus under a microscope and found a jagged fracture where the cantilever exited the plastic grab. I was outside of the 20 day window but LP Gear came through and did the right thing, offering me a replacement, other merchandise or a refund. That is a company that stands behind their products. read more

I've had good luck with this company over the years. A couple of years ago I bought a Cartridge from them on Black Friday that was heavily discounted. At first, I was worried that I had made the wrong move, I thought maybe they will send me a used one or a returned item, or B stock of some sort... When the cartridge finally arrived, I still could not believe the deal I had gotten. It took me about 6 months to realize that the deal was totally legit and that I had gotten a really really good deal on that cartridge. Before that, I had used them for replacement needles for cartridges that no one else carried replacement needles for, or were quite expensive elsewhere. Those also turned out to be excellent deals and good product. read more

Really wish I read these reviews before purchasing. They had an item in stock that no other stores did (or was more expensive) and I realized it wasn't as helpful to me as I expected, so I wanted to return it. Normal thing to do, right? I have politely messaged them several times to initiate a return over the past week and am getting absolutely nothing. Others have noted the same silent treatment. This is how they do business. Please don't support it and get your items elsewhere. Update: I reached out to them many times in the span of a week and a half to initiate a return with no response at all. When I finally did get a response, I was told there would be a 15% restocking fee, which amounted to $15 for my gently used item that was virtually in the same condition it came in. Their website notes there's at least a 10% restocking fee for EVERY item returned unless it's an exchange. Point being, if you're going to buy from someone, buy it from someone with a modern return policy and good customer service at least. This company is very poor in both areas. read more

I have used LP gear near a dozen times with no problems at all The Covid mess has hurt their staffing, but same to many companies. David read more

horrible customer service. Karen takes forever to respond to emails. they do ship products out quickly but if there's any issues they wont respond in a timely matter. Buy from someone else. read more

Ordered a belt for turntable. Arrived fine. Turns out, it doesn't fit. Trying to return it, they have not returned my emails and when I call the number, it says to email them. Total waste of money. Avoid at all costs. read more

I can't get through on their phone line it belongs to Verizon and this is a terrible business don't do business here ! I couldn't give a zero star so I gave 1 Did they not pay their Verizon? After I bought a stylus from them written on their invoice to fit my technics phono Complete wrong stylus now I can't get help email or phone $$$$$& bad CS read more

I didn't get what I ordered and was sent some other part that does not match what was shown on their product page I purchased from. Ordered N97-HE SAS by Jico but got N-95HE instead. read more

Lp Gear - High Fidelity Audio Equipment Near Me - Las Vegas, Nevada

Just the worst. Never respond to emails. I totally forgot when I ordered a couple of years ago that same thing happened. I asked a question never to get a reply. Same thing is happening now. This will be the last time I order from them. The review is on communication, they did ship the item out quickly and arrived quickly. But they don't send a notification, tracking or nothing. Still I prefer a company that will notify you of item being shipped out. read more

I'm sad to say, I received a new stylus form a different company, installed it, and it works perfectly. The issue with the stylus from LP Gear had nothing to do with tracking weight adjustments. It was a low quality or defective piece of equipment. All of the trouble I have been through to simply play a phonograph album was for nothing. They say they tested it after I sent it back. How, then did it never work for me, yet the new stylus, which I purchased for less than half what LP Gear charged me, worked instantly, with no adjustments necessary? My previous review, my previous opinions, are to say the least offended by the fact that LP gear clearly sold me low quality electronics. I don't like giving bad reviews but at long last I must whole-heartedly agree with the opinions others have stated here. Let them fail. I'll have to attempt to get a refund now. read more

STAY AWAY - AVOID AT ALL COSTS ! Terrible customer service, I won't buy from these guys anymore. Even after providing photos of the faulty item, they still question everything :( And made me go through their never ending RMA process saga... Had to "pay for return shipping for the faulty stylus to be assessed, and in case it isn't approved, (I) would still need to pay for return shipping, to get the same stylus back (to me)". - The item is clearly faulty and the international return shipping alone, costs the same as a new stylus, no to mention new international shipping costs to get a new stylus, again !! In all, I spent over 3.5 weeks with no stylus and therefore, no music. Very disappointed ! I'll have to attempt to get a refund now. read more

Buyer Beware! I was sent a replacement stylus that did not fit my Rega Carbon cartridge, one the company claimed would fit. Not only was customer service horrendously slow, incompetent and ultimately non helpful, they would not honor a refund on some cooked up claim the stylus was damaged- a claim they based on their corrupt business practices as they did not see the stylus once shipped to me. Do not trust this place. They don't have a clue what they are doing when it comes to replacement stylus' or customer service. read more

Whoa, lots of bad reviews, had I read them I may not have ordered through LP Gear. However, I did, they had the stylus I was looking for at a reasonable price. Carrie at customer service emailed to confirm there was nothing suspicious about ordering from my address and having sent to my son in another state. I responded that it was legit and joked that they could gift wrap as well, they responded that they would and here is the tracking number. I will follow up if there was a mistake in the order but at this point they deserve nothing less than 5 stars. read more

I bought two things from LP Gear. The first was an LP cleaning set -- for some reason they included a half dozen branded pens in a Tiffany colored case? Weird. The second was a $67 stylus that I discovered later, probably because of my incorrect ordering, wouldn't fit my turntable. I asked about it, and they responded to queries. I asked to return it, and they asked for photos to document the purchase. After that, no replies to any emails. I hate being ghosted. If you want to do business with a company that will ignore you when you request to return something, shop here. read more

Horrible customer service , avoid this company like the plague . No phone # for customer service and when attempted to return a defective Denton head shell they would not respond after repeated request . I carefully wrapped the product in multiple layers of bubble wrap and returned via USPS . Eventually after multiple inquires , they sent me a jpeg of the head shell that appeared to be smashed with a hammer or similar tool. read more

"TL;DR version: Bought an over-priced replacement stylus from LP Gear, received a cheap Chinese stylus is poor and unusable condition, LP Gear would only offer 50% refund "out of goodwill." My suggestion: Buy from Amazon or a local retailer instead. The owner of LP Gear is not as unresponsive as many have claimed, but I found their return policy and, most importantly, the quality of their styli to be unacceptable. I ordered a replacement stylus for my turntable because my old one was skipping over finer grooves on 180g vinyl. The description of the item stated that it would fit my turntable, which it did once it arrived, but the sound was very distorted. It was a cheap Chinese replacement on top of that, and DEFINITELY not worth the $38 they were asking for it. No matter how much fiddling it took, there was no fixing this issue because the stylus they shipped me was bent (perhaps in transit, or perhaps it's a returned item they resold for profit). In any case, I asked for an RMA (returned merchandise authorization number) and shipped it back to them via Priority Mail (~1-3 days). About ten or more days later, I e-mail them asking about it. The next morning I received an e-mail saying that the item was returned bent and that they could only offer a 50% discount on [another purchase.] Totally ludicrous. I already bought a new Audio Technica needle from Amazon for $9 and it worked great compared to the one LP Gear sent me, so I stuck to my guns and e-mailed back saying that the item was sent to me in unusable condition in the first place and that I deserve a return. In the end, they were only offering me a 50% refund "out of goodwill." Do yourself a favor and read these reviews of LP Gear carefully. I suggest avoiding this business if you're looking for quality stylus replacements, but I can't speak for their other items. read more

I ordered a stylus needle from Lp Gear and recieved it four days after placing the order online. The needle was affordable and sounds incredible! I will definately order another needle again from this highly reputable and established business. read more

Ordered a hard to find Technics linear turntable tonearm belt, came as expected with no issues. Will buy from them again.

Should have checked their reviews before buying! Deceptive communication - blame "postal delays" after waiting a week before sending item. Generally poor service and attitude here. With so many alternative choices available on-line, it PAYS to check reviews BEFORE buying! Do yourself a favor, and purchase elsewhere! read more

DO NOT ORDER FROM THIS COMPANY!!! I ordered an Ortofon replacement stylus to replace my Ortofon/Dual 155e. I ordered a genuine Ortofon replacement as stated on they're website. What I received is not a genuine Ortofon replacement it has no indication that it is an Ortofon product. The stylus I received appears to be a LP Gear replacement ( and says so on the plastic box it came in),which is $25 dollars cheaper than the Ortofon I ordered. As you can imagine I am not happy to be charged $60 for a $35 replacement.DO NOT ORDER FROM THIS COMPANY!!! read more

I wish I had read the reviews before ordering from this "company." I ordered a hard to find Audio Technica cleaning kit AT6017 along with a few other items. I received the other items but incorrectly received fluid for stylus cleaning. I went through their RMA process: had to provide photos of the wrong item and packing slip, waited to receive a shipping label, shipped it back, waited while they processed the RMA and then waited longer while the correct item was supposed to be shipped. I then received a SECOND incorrect stylus cleaning fluid even though the receipt indicated the correct part number. There is no number to contact them and I'm at the mercy of e-mail to try and discuss this. I'll be contacting my credit card company to get my money back as I don't trust them to handle a refund correctly. Really bummed as they have some hard to find items and I wanted to order these. read more

There should really be an option for no stars. They sent me the wrong item. Then told me I had to pay to ship it back. 2 weeks of them nit responding to me asking why I had to pay for shipping and they finally send me a pre-paid label. 2 weeks later they refund me minus the shipping fee and minus a re-stocking fee. A re-stocking fee on an item I never ordered cause again they sent me the wrong thing. 2 more weeks and I had to open a case with Paypal. Then they finally refunded me. How this place is even in business is beyond me. read more

Avoid this business at all costs, purchased a stylus as a backup for a vintage turntable I was having re-furbished, in the event I would one day need it, the one day came, and the stylus was for a completely different turntable, upon contacting LP Gear to request a refund or exchange, I was told there would be no exchange or return, and that there would be no further discussion on the matter. Very poor customer service, and whomever is in charge of their inventory is equally bad. Avoid at all costs, try Audio Specialist instead on Ventura Boulevard, great service. read more

I can understand the bad reviews. I ordered a belt for my turntable, one of the most popular high- end models on the planet (Michell Gyro.) They sent me the WRONG belt- a 40" belt instead of the 36" belt used. To return it, they expect ME to not only pay RETURN SHIPPING, but ALSO a 15% RESTOCKING CHARGE!!--- For THEIR mistake!! Plus, they are very expensive ($30.00 for the belt, $6.00 for the shipping- it weighs about 2 oz.) $36.00 for a large rubber band that costs them, I'm sure, about $2.00. They buy them in huge bulk and then package them when received in small "dime bags." So they are also paying next to nothing for packaging. What a racket! They can make a great profit just sending everybody the wrong parts, and keeping 15% on every sale free and clear! It's at the very LEAST unethical, and possibly worse. I will check into it. And I will NOT give up on this 15% "thing". I will be in contact with my credit card's bank to dispute the charge. And I will continue to get the word out regarding this unethical, immoral policy. Although not usually cheaper (except for shipping),- none of these "audiophile" sites are- I have had excellent service from Needle Doctor. I believe they have been around about 40 years, in my dealings have EXTREMELY knowledgeable and friendly sales reps that take the time on the phone, and returns are NEVER questioned. I even exchanged a $600 cartridge with a stylus I accidently broke when installing and they gave me credit NO QUESTIONS ASKED. (p.s.: I have NO affiliation in any way with Needle Doctor, simply relating my personal experiences compared to LP Gear.) STAY AWAY from LP GEAR! Oh, I forgot to add- The belt is a cheap, inferior chinese imitation. It is NOT an OEM belt. It literally leaves residue on your fingers if you grasp it. read more

An awesome experience. Purchased a stylus that ended up going defective after about three months. LP Gear exchanged the stylus for new one. No problem at all. I was expecting the worst, but it turned out to be an great customer experience! They are always friendly, knowledgeable and fair! Thank you LP Gear! read more

My package was lost in the mail but after just one email they sent a new one free of charge and the original package turned up so I got two. They got back to me fast and were polite! read more

Absolutely the worst/rudest customer service I've seen. We ordered the wrong stylus for our turntable over the internet, and when we asked to return the stylus we received an insulting response that "if we had taken the time to read the product description as we were supposed to do as stated in the website ...", and on and on. Absolutely the worst. read more

I emailed a question about which stylus to buy for my turntable . There is only one photo on the website of their part . I received an quick email asking for several photos of my turntable stylus but they never did tell me which one to order . After three emails asking for more photos but no information, I decided to order the one listed for my Denon turntable. I received my order quickly but it is a cheap after market plastic and not at all what I was expecting and it does not fit my turntable . I found the correct part on Ebay with photos of all views which is the only way to see it's the right one. I emailed for a refund and now I am again getting the run around asking for photos of the invoice and product I received ! They shipped it to me so they should know and they sent the invoice ! I am going to have to stop payment on this charge and dispute it if they do not take it back . Do not order from this company !! read more

Very poor customer service, answers communication if you want to buy something but customer service after the purchase they ignore you. BEWARE!!! read more

These people are crooks. I ordered a needle from them, and received a defective one (it was bent 180 degrees). First they lied about it, saying I'd done it, then they refused to replace it or refund my money. I'd give them a NEGATIVE fives stars if I could. Avoid them like the plague!!! read more

Insanely bad service. Terrible quality turntable belt. i had to jump through hoops to return it and still not sure if i will get my money back. They are dishonest and sell cheap knock off parts. They take forever to answer emails and do not have a phone number so you can't even contact them with any issues, just have to hope they answer emails, which they do not. read more

HI, I'm overjoy and super satisfy of the service from LP Gear ! I've ordered a very rare model of headphone the Audiotechnica ATH EM700. Indeed i've been looking for them all over the internet for weeks and i manage to found them with LP GEAR. ( this model is out of production ) The price was very Competitive for a new product ( on amazon people sold used model of an older version twice of the price of the new on LP GEAR ). My order was put on 11 / 11 / 11 and today the 24/11/11 i've finaly got them ! Because i live in France and that our postal system is slow as our administration system it took even more time for the product to be ship to my place once in France than it was for it to cross the Atlantic Ocean !! The customer service from LP Gear was also perfect, i asked for the tracking number and they send it to me asap. The packaging was also perfect. To conclude i highly recommand LP Gear. Alex read more

LP Gear are scammers. March 13, 2014 I ordered a stylus Stanton 6800Hp paying $ 75.40 for insured shipping. After 30 days without receiving anything I've written emails and they said they had the wrong paypal and they would be shipped immediately. I wrote 20 days ago asking or stanton or refund. I have not answered the most. Never got any pin money never arrived. My mission now is to report incorrect this company in all world forums. thanks" read more

I ordered a stylus and I received email right away. Item shipped promptly. Got tracking number from email. Packaged arrived in a few days. Thanks LPgear read more

I had read the bad reviews and some good reviews about them, I decided to contact them first before buying they replied right away very helpful and polite I purchased an LP Gear Stylus Ortofon upgrade it sounded great and all was fine within a couple of weeks the sound had turned sour. Now when I contact them after the Sale I get No response. Typical of a company selling JUNK Deal with them if you'd like, I'd stick with name brand, as for me the $129 lesson was enough NO MORE LP GEAR read more

Very poor customer service. Very poor communication if any. Considering price, quality control seems poor as well. Not much more to say.

Worst Company ever, they do everything possible not return anything you buy from them or 30% restocking fee to discourage the return, they blame you for not ordering correctly and say" you should have asked that question before you purchased" when they never answer their phone and take over a week to respond to emails. In a world where service and customer loyalty are valued people will figure it out!! Talk about disingenuous!! read more